Kickserv Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Kickserv

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments. Kickserv can be...

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Feature ratings

Value for Money
4.4
Functionality
4.2
Ease of Use
4.4
Customer Support
4.4

Browse Kickserv Reviews

389 of 389 reviews
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Almodyr
Almodyr
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/02/2023

Kickserv Pros and Cons

Pros

I liked how simple Kickserv was to use and understand. The interface was simple to use, and the navigation was simple. The reporting and analytics tools were also extremely beneficial in understanding how my company was performing.

Cons

The lack of customization options for reports and the limited invoicing features.

Dana
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/09/2024

Great for small businesses

All in all, I'm happy with this system. When I run into issues, I am confident that I can get it resolved quickly.

Pros

It works perfectly for my business. It is simple and easy to use, and the customer support is excellent.

Cons

The reporting function is not intuitive at all. The filter section is very difficult to use, mainly because the values and formats the last field are based on the way KS is designed, and there is no way to know what they are.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Kickserv

Since I am a small business, I didn't need territory management, workflow, employee information, and all of the other features most of the other CRM's offer. With the discount, price and ease of use, Kickserv was perfect for my business.

Response from KickServ

Hi Dana, thank you so much for taking the time to leave us a review. We are so pleased to hear that Kickserv works perfectly for your business, but disappointed that you do not find the reporting to be intuitive. I have passed along your feedback to the Product Team. They take all feedback (good and bad) into consideration when planning for future product updates. Please continue to send us your suggestions. You can contact us at [email protected] anytime.

Replied 30/09/2024
Julio
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/01/2025

Kickserv is great!

Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike.

Pros

Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do.

Cons

I'd like it to have a section for inventory and correct numbers with multiple items and tax.

Response from KickServ

Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you.

Replied 15/01/2025

Top Kickserv Alternatives

Anna
Anna
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/11/2024

Terrible Customer Service

They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing. We report this anyone fix this error, we waiting for 3 days and nothing.

The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far.

I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response.

Pros

When I started use everything doing well but every implementation they did is a disaster for clients.

Cons

The error persists! They made a huge change without notifying us.

Response from KickServ

Dear Anna,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in our response, which was a result of the time difference as we are based in the U.S. We understand how important timely communication is, and we’re sorry for any inconvenience that this caused.

We also want to thank you for bringing the issue with our recent mobile app update to our attention. Feedback like yours is invaluable in helping us improve and provide a better experience for all our customers. While our iOS update to correct the issue was deployed quickly, our Android version was held up by Google but is now live. If your team is still having issues, please have them update their mobile devices. A rundown of what this update brings as well as any future updates can be found at changelog.kickserv.com.

If we can be of further assistance, please do not hesitate to reach out to us. Our regular hours of operation are M-F 9am-5pm Central Time.

Replied 03/12/2024
Manuel
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 22/11/2024

Marketing Manager

OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it.

Pros

Its intuitive and easy to get started on. The help from customer service was positive as well

Cons

Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster.

Response from KickServ

Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv!

Replied 02/12/2024
MARTIN
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2024

Beyond Excellent!

I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone. The day I reported the issue I received a telephone call from an English speaking representative in the United States to gather more information. The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative to insure the issue was resolved. Kudos!

Pros

I have used other service industry apps and Kickserv is by far the most user-friendly, feature packed app I have found. I hate paperwork and this app makes it basically paperless. Bravo! I would whole heartedly recommend this app to any business in the service industry.

Cons

The app is all server-side, so accessing any data is 100% reliant on having an internet connection. It would be helpful if the data were synced and also kept user-side.

Alternatives Considered

Jobber

Reasons for Choosing Kickserv

Kickserv provided more features and was less expensive.

Switched From

Jobber

Reasons for Switching to Kickserv

Kickserv provided more features and was less expensive.

Response from KickServ

Hi Martin, thank you so much for taking the time to leave us a review. We know you are busy (what business owner isn't?) and we appreciate your feedback. Our Customer Success Managers are the best. They respond to everyone and the feedback we receive after a call or ticket resolution is always positive. If you have any questions or suggestions in the future, please reach out to us. We welcome all customer input.

Replied 07/10/2024
Steven
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 22/11/2024

the tempest Plumber

when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly.

Pros

the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks
Oh and the product is resonable.

Cons

acount search engine should have search by name, address, type jobs performed, and to account for misspelling.
and flat rate billing or contract billing, that will auto adjust for taxes.

Response from KickServ

Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv!

Replied 02/12/2024
Jennifer
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

Locksmith Services and Kickserv

I love it, makes communication simple and effective

Pros

Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files.

Cons

I would like to see the app let you change a job into on opportunity.

Response from KickServ

Hello Jennifer. Thank you so much for taking the time to leave us a review. You actually can change a job into an opportunity already! From the job, scroll down to the Edit Job dropdown and select Change to opportunity. If you need some additional guidance, you can start a chat with our Customer Success Team by starting a conversation using the chat bubble in the lower right-hand corner of Kickserv.

Replied 02/12/2024
Andy
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 15/01/2025

Good product.

You are getting more benefits for the cost of service you are paying.

Pros

This product is very light and not cumbersome like many others.

Cons

The concept of jobs and tasks is confusing for new users.

Response from KickServ

Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app.

Replied 16/01/2025
Patrick
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 16/01/2025

CRM system works well

Overall Experience with Kickserv is good.

Pros

How each part of kickserv works together without much issues.

Cons

The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items.

Response from KickServ

Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have.

Replied 17/01/2025
Scott
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/10/2023

Pres

Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

Pros

At Emerald Yards we like all the features it comes with.

Cons

I can do without the inporting / exporting of data.

Response from KickServ

Hello Scott,

Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help.

Replied 03/10/2023
samuel
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2023

Kickserv Rocks

Use it daily, main platform used and easy to send invoices to Quickbooks.

Pros

Ease of notifying clients and techs of jobs scheduled.

Cons

There isnt anything that is disliked about Kickserv.

Response from KickServ

Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance.

Replied 12/10/2023
Susan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2023

Overall easy to use. Quirky on what can be synced with Quickbooks

Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick.

Pros

Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy.

Cons

We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.

Response from KickServ

Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app.

Replied 28/06/2023
Zachary
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2023

Review

So far it is working very well for what we do on a daily basis.

Pros

Mobile app for techs while in the field.

Cons

Image upload with bad service is slow but that’s only with bad service.

Response from KickServ

Hi Zachary, thank you for leaving us a review. Please reach out to us if you need any assistance. We are always happy to help!

Replied 09/10/2023
Jon
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2021

Love your software

Can't say enough great things about Kickserv. We sing your praises to our friends, family, clients and other contractors. Keep up the great work.

Pros

We absolutely love your software and it has transformed our business. Our customers love the professionalism we provide through the software.

Cons

Can't say there is anything we don't really love about the software. I do feel we are using a very small portion of the software and would love to learn more of its possibilities.

Response from KickServ

Hello Jon - We super appreciate the review. Let's dig deeper into the software together. Write into [email protected] and we'll help you out.

Replied 10/12/2021
James
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

Service based business software for the little guy!

Kickserv gives me everything I need to run my business. My customers can request quotes from my website using the embedded contact form, I can manage scheduling, create invoices, track repairs and even share regular updates with my customers through the customer center.

Pros

Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis.

Cons

There is no ability to log cash or check payments in the free version.

John
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
2
Ease of Use
4
Customer Support
5

4
Reviewed on 02/12/2021

ssk review

For the price, support it fills a need. The team is always there for us, and been a user for 11/12 years and no real issues to complain.

Pros

costs, not overly complicated to work, basic and works for our needs
been client for years and referred more then i can remember and no one ever complains. great team

Cons

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

Response from KickServ

Awesome review. Thank you John, for taking the time to leave the feedback as well as being a long time advocate for Kickserv. We greatly appreciate it.

Replied 09/12/2021
Andrew
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

Fantastic field management software

My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports.

Pros

Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Cons

Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times.

Response from KickServ

Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign.

Replied 09/01/2023
Zach
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/12/2022

My pocket assistant...

Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment.

Pros

Kickserv is a very user friendly product I had no experience with prior to my current position. Without Kickserv, the learning curve would have been much...curvier. This allowed me quickly find which projects I needed to collect on and which ones I could start immediately. I could also refer to my contact list and projects so I didn't have to rely on paper files or memory.

Cons

I would like it to be more automated on calls and emails made through Kickserv to capture the email or conversation and last touch.

Laurie
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2022

Most intuitive program I’ve used

Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness!

Pros

We like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it.

Cons

The only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program

Syd
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 14/12/2022

Incredible tool for most tradespeople

Overall it is a fantastic product, with an even better customer service team. Again, it was painful to use at first, but now that I’ve got the hang of it (and hundreds of projects under my belt) I can’t recommend it enough. It is the perfect solution for my business.

Pros

Access to all of my clients and their project status from anywhere. Project scheduling, invoicing, even shopping lists available to me. Fits all of my client types, from homeowners to property management, and flexible for all of the various project types. Kikserv’s customer service team is incredible.

Cons

Fairy steep learning curve… I’m still discovering new features, and shortcuts. A little ‘clunky’ at times

Jesse
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 08/12/2021

Kickserv

Pros

I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone.

Cons

The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks.

Response from KickServ

Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly [email protected] or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly [email protected]. Again, thank you for your review.

Replied 10/12/2021
Kyle
Kyle
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2016

Excellent, agile field management software

We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price.

Some of the aspects that we appreciate include:

- Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
- API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
- Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
- Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
-Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
- Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is.

Some things we hope will continue to improve:

- The mobile app in our experience has not been as good as the web page - but you can just use the web version.
- Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
- It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
- Interaction with third-party software, like Quickbooks or Google Calendar, could be improved.

With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

Greg
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2021

Owner

Very good. It’s an important part of our business

Pros

It takes time to fill out the customer profile initially, but I really like it once that’s done, maps, billing, emailing notifications all so easy one that is done.

Cons

The App! Not very user friendly and should do everything the website dose to be useful

Response from KickServ

Thank you for the feedback and positive review, Greg. We are always looking for ways to improve and we plan to bring more features to the mobile application.

Replied 01/12/2021
Deby
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 22/03/2022

Home Elevators & Lift Product LLC

Customer service is the best that I have seen in along time. very helpful and knowledgeable. Return calls right away.

Pros

Opportunity, calendar, scheduling, workforce,

Cons

getting the employees on the app. with setup user names and passwords

Alternatives Considered

QuickBooks Online Advanced

Reasons for Switching to Kickserv

was recommended by an employee.

Response from KickServ

Hello Deby,

Thank you for your review!

We are glad to hear that Kickserv is meeting your needs and expectations.

We have to agree with you that our customer service is one of the best out there.

I would love to have the opportunity to speak to you about what you are experiencing with the app, user names and passwords. You can reach me directly at [email protected]

Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Replied 25/03/2022
389 reviews