ChiroTouch Reviews

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews
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User Reviews Overview

About ChiroTouch

ChiroTouch is the cloud standard in chiropractic software and the only completely integrated EHR software that can be accessed any way, anytime, and on any device. Easy in Every Way - ChiroTouch is easy to get started, access,...

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Feature ratings

Value for Money
3.7
Functionality
3.9
Ease of Use
3.9
Customer Support
3.8

Browse ChiroTouch Reviews

1,058 of 1,058 reviews
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Dr. Nadia
Dr. Nadia
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 20/12/2024

Do not regret migration~

Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud.

Pros

I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to.

Cons

The training process. Re-watching webinars. On-boarding team schedule availability.

Heidi
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Is very easy to use and seamless

I do insurance billing for 2 different chiropractors. When one of the offices got ChiroTouch I was amazed with the system, and started asking my other office to change software. My other office is now using ChiroTouch and I'm excided to see how it will simplify things and the errors that occurred with our other software.

Pros

I love that everything is connected, and that it is very user friendly. The support is amazing I have never had an issue with getting problems resolved. It is a rare occasion that I have to wait on hold for extended pierids of time to get help.

Cons

I cant think of any, I just love this software.

Kelly
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
3

2
Reviewed on 21/12/2024

Don't walk, run from this product. It's too new/clunky.

Pretty poor. I cannot change the past, but if I could, I would not have switched and I would have explored other online EHR like Jane. Switching back to Schedulicity helped me stay in business. If I could do it over again, I would stay with the server, keep Schedulicity (soon to be Vagaro) and find a texting app for my office phone separate from this EHR. The idea seems great to have everything in one, but it's a bit too clunky and not user friendly for a bigger clinic. It may be good if there is just one practitioner.

Pros

I used Chirotouch server for about 8 years and found it to be great, except for I had to keep a server and would need to do notes in the office (or remote log in.) I do like the hot buttons and that I can do notes or schedule patients anywhere. Texting via computer or phone via CT engage is a great feature too.

Cons

Wow, where do I start? I have been in practice for 10 years and had a waitlist for myself and one other provider that had been here 5 years. Converting to the online scheduling system cost me $50k over 90 days. How? Patients who scheduled through my old app (Schedulicity) were not scheduling using the CT site! It was also (words from patients) "clunky" "confusing" and not user friendly. One day, because we did not know how to set up patient reminders yet, we had over half of our patients no-show because they did not get reminders like they were used to. I get that it's my responsibility to make sure these are set up correctly, but no one helps us go through each setting to make sure it was set up correctly. We also have 4 massage therapists and 4 chiropractors....the online scheduling does not allow for changing the order of provider. It's in alphabetical order! This really hurt morale because [sensitive content hidden] had most of the schedulings over [sensitive content hidden] . We did a work-around where we'd spell out "Doctor" or not put a period after "Dr" - this looked unprofessional. They also don't allow for photos of providers. We have two "[sensitive content hidden] and some people just do better with photos. It's also difficult for patients to schedule a massage and chiropractic visit back-to-back because of the steps they had to take to book one, accept the appointment, and then go back to the beginning to look for availability with another appointment. We switched back to Schedulicity and were back to waitlists within 10 days. With online invoice pay, we have had a few that just can't figure out how to log in. In addition, my biller and I were perplexed as to why we weren't getting paid. She was billing out all the charges I was posting within 3 days of posting. How could collections go from $60k in a month down to in the $20k? It turns out, I needed to sign my note in addition to posting. All in all, I would not recommend switching. The messaging system via CT Engage is also expensive for what it is. It looks like it was created via HTML in the 90's.

Top ChiroTouch Alternatives

Genesis Chiropractic Software

Genesis Advantage

Da'Sha
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 20/12/2024

Great multi use tool

Great it works well for our multi use clinic and overall is well done and thought out for our individual needs

Pros

The ability to do my work from anywhere.

Cons

The lack of ability for our billing department

Michaele
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/12/2024

CT saved my practice!!

I absolutely love CT Cloud. It has been vital to allowing efficiency in completing my notes. I enjoy CT Intake as well. That saves a ton of time completing initial visit notes.

Pros

User friendly, easily customizable, and quick to complete daily notes with the SOAP format.

Cons

Sometimes hard to get ahold of customer service rep when time is crucial and the cost.

Alternatives Considered

Jane

Reasons for Choosing ChiroTouch

It was way too complicated to use, and I was getting super frustrated trying to complete my daily notes.

Switched From

Chiro8000

Reasons for Switching to ChiroTouch

I loved using Chirotouch in clinic at Palmer and the cloud based CT is very similar. I had already gained experiencing using CT.
Diana
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 20/12/2024

Solid 9 out of 10

In general Chirotouch has been great to work with, we have been with them before there ever was the cloud system. The change over was hard and complex especially for the doctors but it does work great for our office.

Pros

I like the ease of access to reach patient information when we were out visiting with their attorney's

Cons

The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades

Alternatives Considered

Google Calendar

Reasons for Switching to ChiroTouch

We liked that price but mostly we liked that it was specific to Chiropractic.
Jake
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/12/2024

Legacy Member

Overall experience has been pleasant and speaking with support staff is easy and convenient.

Pros

We are a legacy practice that recently switched to the new cloud version and the updates are what kept us with CT.

Cons

There are some minor tweaks that we would love to see as a multidisciplinary practice but are hopeful those updates are coming.

Alternatives Considered

Jane

Reasons for Switching to ChiroTouch

We had been using CT for several years prior to the cloud update and figured that if we had to change softwares we would prefer to stay with what we know.
Tami
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Great and Improved

We started with ChiroTouch in 2021 when the Cloud version was brand new. It was ROUGH those first few months, especially getting the billing portion ready to go. The Change Healthcare aspect was challenging. But now there have been so many great upgrades and it is very easy to navigate.

Pros

I love the integration for every aspect of our practice. Front Desk, Doctor, Billing
Reports, Patient Info, Emails, Check In: all in one software.

Cons

There is no "Family" scheduling option to schedule and check out a family together. It takes so long to go into each patient and check out and schedule appointments.

Lauren
Lauren
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Complete Healing Chiropractic -Dr. Lauren!

The staff genuinely care about you and your practice and will drop everything to help you

Pros

how helpful the staff is and the ChiroTouch cloud community!

Cons

there is not much i dislike about ChiroTouch! Its so customizable and so user friendly!

Alternatives Considered

Jane and Genesis Chiropractic Software

Reasons for Switching to ChiroTouch

The quick availability and the price and the ease of knowing I had someone readily available to help!
Troy
Troy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2024

New user. Great so far.

Excellent so far. Still learning and that part is tedious but seems to be well organized.

Pros

Great Costumer service and reliability of the product.

Cons

Unknown yet. We new to the system but so far it is superior to other management systems we have had.

Nathan
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

3
Reviewed on 11/08/2024

Promising software but not implemented well

Pros

Charting is straightforward and easy to customize.

Cons

Admin side of the software is clunky and difficult to use. Too many clicks to get anything done.

Alternatives Considered

Jane

Reasons for Switching to ChiroTouch

Insurance billing availability in batch billing
Bryan
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/12/2024

Great software for the everyday chiropractor

great customer service and streamline systems

Pros

the cloud and simplicity of charting. In addition to the payment system which syncs with the ledger keeping it clean

Cons

The cost. I used the single note in the past and now I don't have it.

Rosemiriam
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/12/2024

Chirotouch Review

Experience is good overall. could be better

Pros

the fact that i can access from anywhere

Cons

the system is slow and glitchy at times. there is room for improvement.

Alternatives Considered

Jane

Reasons for Choosing ChiroTouch

Soap notes where not efficient in the other program.

Switched From

Practice Fusion

Reasons for Switching to ChiroTouch

Had better product for about the same initial startup.
Patrick
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 20/11/2023

Long time CT user

it has been very good for the most part.

Pros

We have a multi doctor clinic and it has been pretty straight forward on using the system as well as teaching it to new staff members. We are able to get our notes done quickly

Cons

We would love a personalized contact to get in touch with when we have issues and not have to explain our issue over each time.

Zyon
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 20/12/2024

Real ChiroTouch Customer Review

SO far we have had our ups and downs but overall have enjoyed the experience

Pros

Convenience side of charting and integration of billing.

Cons

Sometimes hard to contact support and get good answers and help

Edward
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Happy Chiropractor

My experience with ChiroTouch has been incredible. Its an amazing product.

Pros

We love the simple easy to use note taking

Cons

It was difficult getting the product set up the way we needed it to work but the Chiro Community feature helped get our questions answered once we figured it out.

Tiffany
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
2

5
Reviewed on 20/12/2024

Cloud-Based Chirotouch

It is a good program but still needs work. The server based system is completely different than the cloud based system. I wish I had known that before switching. I love the convenience of the cloud based product because maintaining an in-house server was expensive, but think the server based program was better. The cloud based has some great new features, but also changed a bunch of things that did not need to be changed. It made the accounting and billing much harder and way more time consuming. It also does not contain most of the reports that were previously available.

Pros

I love being able to customize my macros so they sound exactly like something I would have typed. I also love that the program is constantly being updated with improvements.

Cons

I hate there is no live support for the cloud-based system. You have to set up a support ticket and wait for someone to get back to you. That is very time consuming and you can get stuck with the problem for days. The old system had both a chat and live call center that could answer questions immediately so you could get back to patients.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2024

Efficient and User-Friendly Software

ChiroTouch has been a game-changer in managing my practice efficiently. Its intuitive, reliable, and saves me so much time. Highly recommended!

Pros

I love how user-friendly ChiroTouch is and how quickly it streamlines my workflow.

Cons

sometimes it can take a little while to load, but overall its a great system.

Trent
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/12/2024

Highly Recommend Chirotouch!!

Overall we have been very happy with the program. I am a huge fan of the cloud based program that gives me accessibility where ever I am. I am able to work on notes from home or if i am on the road. We look forward to new updates and having the program work even better in the years ahead.

Pros

I have loved the flexibility of the program and the ability to modify my own template for better ease of use on day to day care. They have been responsive to our requests for assistance. Updates have been very helpful and useful.

Cons

There are times we contact that customer assistance is unable to determine solve the questions we have. This is mostly relative to questions regarding billing but otherwise they are very helpful.

Lawrence
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/12/2024

Wouldn't want to practice without it

I've used the owned version in my old office and now the cloud-based version, both are fantastic. As the company has grown, the tech support has become less personalized, but that is to be expected. I recommend ChiroTouch to every DC.

Pros

Most intuitive software on the market. Extremely customizable to fit a wellness practice or a completely insurance-based practice. I sleep better knowing that my charts are always up to date and ready for court if needed.

Cons

I've been with CT for close to 20 years and their training back in the day was super, now its OK.

Tina
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 20/12/2024

Best Software we've ever had

Has been easy to learn and use. I also appreciate that they added a permanent feature for us to that all payments are "general" save one more step

Pros

I love that it is so easy to use and is pretty much self teaching. I also like that you can bounce back and forth between screens.

Cons

would like to be able to choose and select patient's that have not been seen in a while also would like to select the birthday list by people seen within the year.

Zachary
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/12/2024

We Recommend ChiroTouch

It has been good and they have worked hard to make the product better over the years

Pros

The cloud feature and security of knowing you can access from anywhere and that all you data is saved and secured.

Cons

At times the functionality has been clunky but it has gotten so much better over the 2+ years we've had it.

jennifer
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
3

5
Reviewed on 20/12/2024

Chirotouch for the ages

So far it has been exciting I am looking forward to the future

Pros

I love the way it keeps all of my clients in one place and makes the front desk so easy.

Cons

Not being able to schedule my appointments like zoom calls and to do lists. I also need to be able to see when a re exam is needed

Alternatives Considered

Sked Social

Reasons for Switching to ChiroTouch

ease of use and upgrade from what we had
Ginger
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

office manager

We have been with chirotouch for 10+years, that really says it all.

Pros

Too many to list but the top ones would be:
Customer Support
Ease in using the software

Cons

That i sometimes have to call customer support

SHAYNA
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2024

CHIROTOUCH IS GREAT

IT IS ALWAYS AN EASY AND PROFESSIONAL EXPERIENCE.

Pros

IT IS AN EASY AND EFFICIENT SOFTWARE FOR CHIROPRATCORS. WE ARE ALWAYS HAPPY WITH THEM.

Cons

NOTHING THAT I DO NOT LIKE ABOUT HCIROP TOUCH.

1,058 reviews