Ringover Reviews

Pros

The integrations, the click to call feature, power dialer and the customer service

Cons

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins

After a dropped call, you continue to hear the other person’s recorded voice in loop.

Pros

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Cons

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Pros

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Cons

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

For the princing cheapier.

Pros

The interface is amazing. I want to note that the possibility to get voice message is the best as the same feature was not possible for skype

Cons

the packages, it is somehow limited. I see it as a new player and I think it should offer the packages that TUrkey and countries like it should be included in the same package with Europe

Pros

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts, lags, and delays, resulting in clear and crisp audio and video quality. Additionally, Ringover integrates with various other business tools, such as Salesforce, HubSpot, and Slack, which makes it convenient for businesses to streamline their workflows and communication across multiple platforms. Ringover also offers flexible and cost-effective pricing plans suitable for businesses of different sizes.

Cons

There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

Pros

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Cons

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Pros

What I like most about this software is it offers my most needed communication tools and more in one app - messaging, video calls, and statistics.

Cons

What I least like about this software is sometimes when my husband and I call at the same time the reception becomes poor. I wonder if it’s just my internet or it’s the app.

Pros

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it!

In addition, the service has the option to integrate with CRM include custom built systems through the API

Cons

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

Pros

Phone quality is very good, almost is easy ti use

Cons

The solution is easy to use for any one, very interactif

Pros

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Cons

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Pros

Many things: easy to setup, the IVR, really easy to deploy inside my company.
And the "monitoring" is really interesting.
The redirection of the calls in function of the different rules is really interesting.

Cons

Sometimes we had some trouble with the communication, people didn't hear us well.
And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

The administration console is more easy to understand and setup, there are more options than aircall and the pricing plan is more understandable than your concurrents.

Pros

They can provide phones in multiple countries, easy tool, does what it is suppose to do.

Cons

12 month commitment, very bad customer service. I expected a monthly plan like any other competitors, turns out they grab you and even if you tell them you thought it was monthly, they literally don't reply to you and only ask you to pay. Impressed by how bad they handled it.

My overall experience?
Shitty, there you go. The least you could have done was to understand my frustration and educate me on how you don't provide monthly plans, and everything is committed to 12 months. Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies. Won't be recommending it, hope I don't have to use this service again. For sure will go with a competitor next time.

Pros

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Cons

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Pros

- Easy to use
- Nice customer success
- Easy to setup

Cons

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file
- Some countries were not available (to have a phone number from)

Pros

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Cons

overall it was good at making calls. I didn't get to test many more features.

Pros

Looking for a simple, fast and efficient solution for my telemarketing missions.
This is what the Ringover solution offers me.
Several call numbers in 07 ...... and in regional numbers.
For now, the solution for me.
Thank you to Ringover for listening to me and providing a solution.
I recommend this option.

Cons

I have not encountered any negative points in using this software

Pros

Its ease of use, intuitive tool, not complicated at all

Cons

In general everything is perfect. Nothing to complain about

Pros

Relaiblity make my work easier and connects team

Cons

Nothing its great honestly no complaints

Pros

The ability to listen back to recorded calls is brilliant! If you miss any information or can't make notes quickly enough its a life saver!

Cons

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Pros

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Cons

Sometimes I have problems with the conexion. Only that.

Pros

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Cons

So far.everything is working exactly as we need it to.

Pros

The software has made my transition into working life so smooth and easy! I use this day in and day out to make calls and can’t recommend it more!

Cons

I can’t fault the software and as of yet every thing is running smoothly!

Pros

Easy to use when Zendesk and Hubspot are integrated

Cons

Some minors features, there is no major cons

Pros

Great service, easy to use, mobile compatibility and reporting tools

Cons

The service should be all-inclusive across all countries rather than a select few landlines.

Pros

Integration with Pipedrive, call recording, missed call notification .

Cons

really nothing I can think about at the moment