User Reviews Overview
About NueMD
NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution. ...
Learn moreAll NueMD Reviews Apply filters
Browse NueMD Reviews
All NueMD Reviews Apply filters

- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Great Software
It helped me grow my business a lot, offers a great lot of opportunities
Pros
The product is very easy to use, it's is very convenient and customer satisfactory
Cons
It should improve more on its customers service, great app by the way
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for Free Trial
-
Review Source
NueMD a practical management software
Pros
NueMD offers a simplistic design that allows you to easily extend schedules. It also offers diversity and allows you cater for different types of services rendered.
Cons
Costly and it occasionally freezes which delays your work.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used for 6-12 months
-
Review Source
Not intuitive - NOT designed for Medical Doctors
Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.
Pros
Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.
Cons
The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.
Top NueMD Alternatives
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Ease of NueMD
I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.
Pros
NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled.
I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.
Cons
They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.
- Industry: Medical Practice
-
Review Source
Fast set up and implementation
Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.
Pros
Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.
Cons
Learning a new software.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Not bad
It was okay, I wish the product was easier to use because billing is great.
Pros
The claims processing and support are great
Cons
SOAP notes are difficult to process, printing records can be monotonous.
Alternatives Considered
TebraReasons for Choosing NueMD
Practice fusion was only an EHR system and did not include billing. We were already using NueMD for billing so it was an easy decision to use them both.Switched From
Practice FusionReasons for Switching to NueMD
The ease of use seemed better.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Look Elsewhere- Not worth your valuable time and money!
Product itself not too bad and has some pros on easy functionality- however the best system does not stand alone without a competent support team.
Pros
Easy to Use- billing and scheduling in one program is great.
Cons
Too many things to list, but in a nutshell the follow up and communication from account managers, billing services and client services is a headache. From emails to calls, these people seem to enjoy ignoring their clients for some reason- and when you do get contact, they are not the most helpful (interruptive , rude, do not address by credentials by phone or email). Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on. Lastly, getting your information and records from them when terminating contract is like trying to capture a unicorn-impossible. Do your research on other EHR/billing software and save yourself plenty of hassle. Bottom line- put your money elsewhere.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Baseline program
The program is being used to manage appointments and billing for a medical office setting.
Pros
The program has quick visual displays to easily navigate between screens. It allows different functionality for different users of the product within the office setting.
Cons
It takes a long time to load. It requires the use of JAVA. Some of the features are not intuitive to use. Appointment slots can be double booked without staff knowing if multiple staff book appointments at the same time.

- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Simple medical billing.
Very good experience optimizing the scheduling time of appointments with permanent access to the data of my patients in record time from my cell phone.
Pros
The speed of appointment scheduling and simplicity in billing allows me to keep a more organized and synchronized agenda in real time from my mobile phone with permanent access to my patients' data.
Cons
I have no complaints, just to take advantage of so many benefits of the platform requires a good internet connection. The rest are benefits that we can enjoy.

- Industry: Biotechnology
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Friendly and useful
Excellent product, very recomendable and it is easy to use to someone whom is not an expert in computers.
Pros
It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.
Cons
I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
User Friendly Software with Great Pricing Options
I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.
Pros
Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!
Cons
A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Customer service is atrocious
We have used this software since 2013. We purchased the EHR portion over a year ago and were REQUIRED to receive the training that came with it - for an additional cost. The trainer was never aware of what was discussed in previous meetings and to date has never completed the requirements to access e-prescribing or e- lab results. Numerous follow ups and we are told the paperwork was never received. Each time it is resubmitted, 15 months later...still nothing...
In addition, the many issues that arise with billing submission are rarely resolved by customer service. They send back a generic suggestion that is apparent they do not even thoroughly read the email. The building of the EHR is so time consuming and confusing (even after the $500) that we have STILL not had the time to complete the encounters.
We are currently shopping for something with good customer service and pre-built encounters. The amount of money we are sending them monthly to not even have use is a waste.
Pros
data entry for demographics
Cons
the customer support, the EHR encounter building
Response from AdvancedMD
Hello Brandi,
Thank you for your feedback. We apologize that your experience has fallen below NueMD's standards. We would love an opportunity to make this up to you and will be reaching out to you directly. In the meantime, if you have any other comments or questions please email me at [email protected].
Thank you for your time,
Jen
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Very User Friendly
Every time an update takes place we get better and better features! I love that you always have the most current version and it's super easy to use. It is a great product and I've billed on several different billing software's. It is by far my favorite to use!
Pros
It's ease of use. It's very easy to use and not super complicated. Bills don't get lost in the system or work ques.
Cons
I would like to see more features added with mass updates to claims. When I'm turning a patient to collections I'd like to be able to move an entire patient with one click rather than each date individually. Also when changing a patient's claims back to insurance after they were turned to patient, it would be nice to mass update the entire account rather than status each claim.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Customer Support
I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop stopped working unexpectedly. After first seeking assistance from our group's external IT contractors - their response was not as timely as I needed, nor did they have sufficient knowledge of the software to immediately diagnose the problem - our organization's billing specialist suggested I call Nue MD directly. She had used the web based and telephone support options successfully in the past and was optimistic Nue MD would be the logical place to find assistance. A wise suggestion. Although it took two separate calls to actually resolve the problem completely, both calls were answered in a timely way, one immediately, and the second call with less than a two minute wait. In both cases, the Nue MD representative was friendly, efficient, and knowledgeable. In both cases she used a join.me application to gain access to my computer to diagnose and resolve the problem. The solution involved downloading a recent update to Java from the internet. The representative was able to create a new short cut icon on my desktop for ease and conveneince of use. When future interferences arise, Nue MD will be my first call. I can highly recommend their professionalism and responsiveness.
- Used Daily for 2+ years
-
Review Source
THEY DON'T CARE
Pros
I love the user friendly function of the system. The billing portion ins great to use. The tickets are easy to get out. I really dont have anything else to add
Cons
The customer service is horrible. I've called and emailed many times with no response. When I first started using Nuemed they were amazing and actually cared about helping a new client. I guess because I'm a small business owner and only have four provider with them, I'm no longer a priority. When my contracts are up I will find another company.
Response from AdvancedMD
Thank you for taking the time to leave us feedback, Misty. I'd like to sincerely apologize for our unresponsiveness. Due to technical difficulties on behalf of Capterra's website, we were not able to view to this review sooner. We would greatly appreciate an opportunity to resolve this. Please reach out to me directly at [email protected].
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Best Billing Software!
I have used NueMD for about 10 years with several different specialties - OBGYN, Family Practice, Urgent Care, Psych. It has worked extremely well for all practices. I have a small medical billing company, but I also do a lot of training for billing and coding. Using NueMD makes training easy! All of NueMD's support staff - from Sales to Technical Suport - are quick to respond and help! NueMD is definitely my preferred vendor! They make me look good!!
Pros
Ease of setting up new practice and getting both Front Desk and Billing Staff working quickly.
Cons
I do not like having to wait for reports - especially since most of my clients are pretty small practices, but not all reports are set up that way.
- Industry: Medical Practice
-
Review Source
2.5 years EMR use, longer for appointment modules
Pros
The support staff is always pleasant. The appointment modules are intuitive, and allow a for separation of modules -- for us mental health versus clinic versus training room) as well as allowing configuration for overnight night patients.
Cons
We are a 24/7 facility, and with only designated individuals authorized to interact with support staff, a problem at 10 PM Friday night stays a problem until the next week. We used to be able to call anytime, but they changed that. The staff has been notified that the time and date change over to the following day at 8PM EST in some modules (though not in others), requiring manual entry in the text box. That has still not been addressed in a couple of upgrades. Also, medications do not show up everywhere, with one entry, and if fact sometimes disappear. Entire entries have been known to disappear, sometimes while you are still entering information. Vital signs have no means of manual entry for the times. This means if you could not enter them at the appropriate time (say due to power outage, server down time, etc.), all entries end up having the date and time stamp when you caught them up. It would be nice to be able to diagram injuries.
Response from AdvancedMD
Mindy- Thank you for posting your review! I have passed on your concerns and suggestions to our Product team, and I will be in touch with you once they have an update available for you. Thanks again for writing this review, and I look forward to speaking with you soon.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Customer Service is the Best
Pros
Great customer service. Responsive to any questions and issues - quickly and accurately. Enjoy working with them and their people. Has a far range of features that you can either take advantage of or use on your own to customize to your needs.
Cons
Still some bugs that could be better. Continues to improve with each suggestion. Need to have some information consolidated on one screen when dealing with insurance companies, i.e., Date of Birth on same page as insurance plans and numbers
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Amazing service and product!
Excellent customer service and wonderful training available! Started the billing on my own, but my practice started to grow, so I switched to their billing service. Wow, is it ever easy now! I have perfect communication with my new team and feel even more confident in my growing practice to keep adding more patients since I know I can handle the volume on the business side.
Pros
I like the ease in which it is to use! I am an individual provider learning the ropes of billing! When I expressed that I was getting overwhelmed with the volume of bills I was putting through I was given the option of moving towards having their service do the submitting for me. Very inexpensive!
Cons
Wish it was cloud based. I am on the go, and don't always have my lap top with me. I travel to different practice locations so a cloud based solution would be wonderful.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
NueMD the software of the future!
Overall this product is very easy to use and learn. Customer service are always really helpful. They are always coming out with newsletters that are helpful guides or new things they have added to the software for an update.
Pros
I love how everything transfers over to the next screen as long as you have saved your information. I also like how you can stop in the middle of completing the patient information and if you have new insurance to add you can just save and go to top and automatically set up the new insurance information for the facility and then hit back and it will take you right back to the page you were on previously. Software is very easy to learn and they have great training sessions also they can set you up with some guides that take you step by step through the process of getting started.
Cons
The only thing I do not like is when looking up dx codes it doesn't always take you to the correct code if you are putting in partial information and you have to word the dx just right for it to pull up a code you don't have stored in your settings. It would be a lot easier to have a encoder that also helps you with edits.
- Used Daily for 2+ years
-
Review Source
This software is very user friendly
Fast and easy to use.
Pros
The thing I like most about this software is that it is easy to use, anyone can learn it quickly which saves me time on training employees. I also really like the support staff, you can call or do live chat.
Cons
The least I like about the software is that all my clients do not use it. I do work on other systems for some other clients and this one is by far the best.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
NueMD overview
Great product! Customer service needs a little more work but overall I would recommend this product.
Pros
This product is very easy to learn and very functional for the day to day office use and practice management.
Cons
Customer service doesn't always respond to tickets that are emailed to them. If they do respond there is never follow up to make sure the issue was totally resolved.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Nue MD is all you need
Keep up the great work!
Pros
What I like most about this product, It's very user friendly, Customer support is at your finger tips, love the tutorials, quick is easy scheduling and billing. very pleased.
Cons
the only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Quick and easy to use
The software is easy to use especially when entering charges, claim batching and submissions. Also if a patient changes insurance after a claim has been filed its very simple to update insurance and resubmit
Pros
Easy access to entering new CPT, ICD10 and insurance companies while in middle of charge entry. I like that I can validate/scrub all the claims and select what I want to transmit or hold
Cons
Lack of a hot key to go from patient demos to the insurance tab. You have to stop each time and use mouse.
Response from AdvancedMD
Thank you for your response, Jill. We take feedback seriously at NueMD and appreciate your suggestions. We've forwarded it to our Product Department. Please let us know if you have any other questions or concerns.
- Used Daily for 2+ years
-
Review Source
Such ease with this program
Pros
I love that it is so user friendly to be honest. It has been easy to train new employees with it. The information is easy to get to under the tabs. Just plain easy to use
Cons
I don't like that all the tabs aren't available when you are in another so you have to go back then to the tab you needed