User Reviews Overview
About BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy...
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- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Big Change Review - It can really help your business grow and it is fantastice for mobile...
We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.
Pros
It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
Cons
Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.
Alternatives Considered
Salesforce PlatformReasons for Choosing BigChange
2019Reasons for Switching to BigChange
As it was simple to set up you did not need expensive software developersResponse from BigChange
Hi Sally-Ann
Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers.
It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team.
Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Bigchange Review TDS
For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected.
It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.
Pros
- Invoicing
- Scheduling
- Fleet tracking (although this is starting to fail)
- Pricing
Cons
- Outrageously high costs to set up quoting documents.
- CRM systems constantly failing on job watch.
- System crashing when zooming into maps on phones / tablets.
- Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal.
- Starting to feel old and clunky.
Alternatives Considered
JoblogicReasons for Choosing BigChange
Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.Switched From
ClickUpResponse from BigChange
Hi Jake,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously.
I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly.
We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered.
Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs.
Kind regards
Louise
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
Pros
The system worksheets are a game changer
Cons
It’s too clunky - multiple pop ups and no real organisational system
Alternatives Considered
WorkPalReasons for Choosing BigChange
Too restrictive Bigchange allows forced behaviourSwitched From
WorkeverReasons for Switching to BigChange
Better sales repResponse from BigChange
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
Top BigChange Alternatives
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The centre of our business
Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.
Pros
It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.
Cons
The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.
Response from BigChange
Hi Dave,
Thank you for your review and for taking the time to provide feedback on your experience with BigChange.
Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you.
We are always looking for ways to improve our services and your feedback is valuable to us.
I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best wishes
Louise
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
BigChange User Experience
Excellent product and the customer support is world class
Pros
Has helped reduce alot of pressure points
Cons
Not all the reports appear to tabulate correctly
Alternatives Considered
UptickReasons for Choosing BigChange
Limitation with Cash system and very little developmentSwitched From
CASHReasons for Switching to BigChange
Felt that Big Change gave us a bit more flexabilityResponse from BigChange
Hi Stephen,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting.
[email protected]
Best wishes
Louise
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Game changing software
Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.
Pros
As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.
Cons
I would like to be able to customise by view in some areas not already available. Some reporting could be improved.
Response from BigChange
Hi Tina,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Big Change - our vital office tool
Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Pros
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Cons
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Response from BigChange
Hi Alexina
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
BigChange
Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Pros
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Cons
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Alternatives Considered
FlobotReasons for Choosing BigChange
Needed more functionality.Switched From
Clik RemoteReasons for Switching to BigChange
More professional setup at BigChange and the added bonus of the RoadCrew assistance.Response from BigChange
Hi George
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
2 years+ BigChange use
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Pros
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Cons
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Response from BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great piece of Software!
Pros
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Cons
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Response from BigChange
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
J.Hull Plant Engineers
Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.
Pros
The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.
Cons
The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.
Alternatives Considered
JoblogicReasons for Switching to BigChange
Big Change offered Stock and Inventory function.Response from BigChange
Hi Susan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Industry: Environmental Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great product for security of the device
The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Pros
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Cons
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Response from BigChange
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Gaswise Services Limited
From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.
Pros
Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.
Cons
The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.
Response from BigChange
Hi Chris
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The support team deserve a bonus
Pros
It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!
Cons
None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)
Response from BigChange
Hi Anthony
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
The good, the bad and the getting it right!
On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Pros
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Cons
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Response from BigChange
Hi Suzanne,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system.
Please email me directly, and I will arrange a visit; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Big change
Pros
I like the simplicity of the design, almost everything is available to export data and can be a very useful asset to the workplace
Cons
The feature i least like the most about BigChange would be the stockig aspect, As a buyer and from a procurement sector, there is lack of detail and can be rather difficult to accurately manage stock levels currently.
Response from BigChange
Hi Charlotte
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments about the stocking aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Fantastic System
Pros
Very user friendly, Road Crew are fantastic. Makes Scheduling very straight forward for multi users.
Cons
Nothing as of yet, all issues i have came across the road crew have overcame for me.
Response from BigChange
Hi Lindsay, thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Bigchange
Pros
Planned maintenance scheduling and automation of job creation
Cons
How the tracker picks the closest road to machines/ vehicle location instead of actual location which can sometimes be a few miles away
Response from BigChange
Hi Jason
Thank you for your feedback!
I have passed on your comments about the tracking aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; here is my email; [email protected], we're always here. Cheers! Louise
- Industry: Utilities
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Avoid, save your money and find an alternative software
AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!
Pros
There is nothing positive to say about this Software
Cons
Overpriced5 year contract too longVery little supportPoor software
Response from BigChange
Hi Chloe
Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you.
If you need any help please feel free to reach out to me directly.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Arrow Review 03/04/2023
Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?
Pros
It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.
Cons
So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.
Response from BigChange
Hi Nicola,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
We're sorry to hear about your negative experience with stock and the time it has taken to resolve your issues, that's definitely not what we want for our customers. We would love to help turn this around for you.
If you know who your Customer Success Manager is, please reach out to them for assistance and I know they will be more than happy to visit you. Alternatively, please email me directly, and I will escalate it. [email protected]
Best Wishes
Louise
Customer Marketing Manager
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bigchange/Precision FM review
overall good so far
Pros
Easy to use with more information available and will be using the link to Xero accounting software.
Cons
i have not incurred any dislikes yet :-)
Response from BigChange
Hi Ken,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system so far.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Excellent!
Its fast and effective, I was used to 'Cash for Windows' before - this is better!
Pros
Ease of use and speed, effective time control and traffic tracking
Cons
Nothing really, it does what it says on the tin
Response from BigChange
Hi John,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Big Change usage
since using big change i have found that the platform is really useful and all the changes and upgrades big change make just make it easier to use
Pros
how you can see in real time were all my staff are located
Cons
the amount of info that big change pulls when you down load a report
Response from BigChange
Hi Paul,
Thank you so much for your feedback. We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We're sorry to hear about your negative experience with loading reports, that's definitely not what we want for our customers. We would love to help turn this around for you. if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Thanks again for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Will one day be a great allround product
Pros
Once used to the process, simple repetitive quotes are easy and relatively quick to complete
Cons
As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software
Response from BigChange
Hi Luke,
Thank you so much for your feedback.
We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. [email protected].
Thanks for taking the time to write this review; it means a lot to us.
Best Wishes
Louise
Customer Marketing Manager
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Great product and onboarding
We are solving so many admin tasks with one platform. Great!
Pros
The onboarding experience. The fact big change trains you in the product is really good.
Cons
The app design seems a bit dated and slow compared to others such as ServiceM8. Also, the schedule calendar tab on the desktop could be more aesthetically pleasing and clearer. The job tabs are very small.
Response from BigChange
Hi Dan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
