User Reviews Overview
About Tebra
Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentat...
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great EHR with room for improvement for natural healthcare providers
Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.
Pros
I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.
Cons
There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.
Reasons for Choosing Tebra
Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us.Switched From
Practice FusionReasons for Switching to Tebra
The best combination of price and features we could find!- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
SATISFIED CUSTOMER
I have been using Tebra for almost 4 years and I am totally satisfied with the application. The customer service is amazing and, its very user friendly.
Pros
Customer service, user friendly, customizable application
Cons
Cost. The application can be costly when you begin to grow your practice and add providers.
Alternatives Considered
EpicReasons for Switching to Tebra
cost, ease of use, customer service and ability to bill and send claims to insurance capabilityResponse from Tebra
Thank you for being a loyal Tebra customer and for sharing this wonderful feedback! We're thrilled to hear you've had such a positive experience with our Customer Care team and find the platform user-friendly and customizable. We also appreciate your feedback on cost as your practice grows—it helps us continue improving to support your success. Thank you for trusting us with your practice's needs!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Not Too Bad
I've worked with Tebra almost 3 years since being at this office. We have had issues since the beginning. Usually, they get worked out and are ok. The cancelled appts remaining on the schedule and inability to cancel via escribe has not been fixed. It takes a lot of time to call pharmacies to cancel meds.
Pros
Calendar organization is nice along with fairly easily ability to put in blocks on the schedule.
Cons
Issues with removing appts and they pop back up on the calendar after cancelled. No longer able to cancel scripts via escribe like we could in the past.
Response from Tebra
Thank you for taking the time to share your feedback and for being a valued long term customer. We're glad to hear you find our calendar organization and scheduling features helpful and appreciate your honesty in sharing the challenges you’ve faced. We’ve recently made enhancements to both the calendar and eprescribing experiences, and are actively collecting feedback to guide continued improvements. Your input is extremely valuable, and we encourage you to continue to work with Customer Care to resolve your open issues.
Top Tebra Alternatives
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
DO NOT EVEN CONSIDER TEBRA
POOR. I do not recommend even considering to buy this product.
Pros
chart notes are easy to type. I cannot think of any other PROS.
Cons
NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months.
Response from Tebra
Thank you for sharing your feedback. We are genuinely sorry to hear about the challenges you've faced during the onboarding process and for the lack of support you experienced. While we are actively working to improve our onboarding and support services, we acknowledge that we fell short in this instance.
We do offer instructor-led training and professional services for those who need more personalized assistance. We encourage you to reach out to our Customer Care team so we can help resolve your billing issue and explore how we can better assist you moving forward. We look forward to the opportunity to make things right.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good experience
good investment for our business. Increased productivity and revenue.
Pros
benefits of technology to add efficiency to our practice
Cons
Not being able to print out complete chart for records review
Response from Tebra
Thank you for sharing your positive experience with Tebra! We're so pleased to hear that our technology has helped increase efficiency, productivity, and revenue for your mental health practice—it’s exactly the kind of impact we strive to make.
We also appreciate your feedback about printing complete charts for records review. Your input is important to us, and we'll be sure to pass this along to our team for consideration as we work to improve our platform. Thank you again for the thoughtful review!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
New and nice!
Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used.
Pros
I like that it's new and the customer service is phenomenal!
Cons
It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms.
Response from Tebra
Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find the system user-friendly and that our demographics, accounts, and template features support your workflow. We also greatly appreciate your suggestions, as customer feedback is essential to driving improvements in our products and services. Thank you again for being a Tebra customer!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Genuinely love it
So far so good. Had a GREAT onboarding experience with Eduardo. Education is helpful at Tebra Univeristy. Payout is fast and easy for cash patients.
Pros
I genuinely love Tebra. Ease of use, simple templates, SALT for continuity.
Cons
The old back end is not configured for Mac/Apple
Reasons for Switching to Tebra
pricing as well as Eprescribing/lab integration needs.Response from Tebra
Thank you for sharing your experience with Tebra and for such thoughtful feedback! We’re thrilled to hear you’re enjoying the ease of use, templates, and features like SALT for continuity. It’s great to know that Eduardo and Tebra University made your onboarding smooth and helpful. We’ll absolutely take note of your feedback regarding the Mac configuration as we work on improvements.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Not worth the money
This is a service that provides little for what they charge. You can accomplish most of what they do for far less money. Their customer support is poor and every time I wanted to discuss a problem they would try to up sell me for another feature. Their customer support people are not well trained. I would not recommend this product. They seemed to get even worse after Tebra bought Patient Pop. They also reneged on their promise to allow me to keep my website upon termination of their service, only allowing me to copy content off of it. I would not believe whatever the salesperson tells you about this product.
Pros
The generation of patient reviews after patient visits. Although they would apparently resend requests after subsequent visits which was very annoying to the patients.
Cons
What you get for your money. You could accomplish everything tebra does for much less money per month with another IT company. I found this out when transitioning off Tebra.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Easy to use
It's been great so far. Quick response to concerns.
Pros
Easy to use and understand. I like the training videos, so I don't need to call for evrything.
Cons
I cannot view the claim form unless I set it to print.
Response from Tebra
Thanks so much for taking the time to share this review! We’re thrilled to hear that you’re finding the platform easy to use and that the training videos are helpful. We also appreciate your feedback about viewing claim forms and will be sure to pass that along to our product and customer care teams.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great system!
Great! Service is fast and my questions are answered promptly.
Pros
I find this program easy to use. It is logical.
Cons
I can't think of anything. I have worked on many different systems and this one is my favorite so far.
Response from Tebra
Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great EMR !
I have had a great experience and very small hiccups while implementing the EMR.
Pros
I like the ease of use for all types of tasks and how you can modify it to your taste.
Cons
The customer support needs improvement wether is by phone and by email.
Reasons for Choosing Tebra
We were able to send claims out with this EMR and that is what we needed most.Switched From
OptimisPTReasons for Switching to Tebra
It could be modified to our companies needs and it was a great price.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Patient health care management at ease!
Love the program, charting made easy! Love the flexibility of access where we need as we are a mobile clinic.
Pros
We love how easy working with Tebra helps the practice, patient management go smoothly.
Cons
I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
TEBRA Poor results with service tickets. Poor platform. Poor technical support.
Overall, very poor. I am not for sure what happened but Tebra is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out.
Pros
I liked their product prior to Tebra taking over.
Cons
Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under Tebra. I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice.
Alternatives Considered
athenaOneReasons for Choosing Tebra
Moved to new practice, decided to go with Kareo.Switched From
athenaOneReasons for Switching to Tebra
Kareo was great, Tebra not great at all.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Kareo now Tebra is laughable
Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive.
Pros
The telehealth feature when it is working is nice.
Cons
Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer.
Reasons for Choosing Tebra
We wanted something a little more robust than carepaths were able to deliver at the time.Switched From
CarePaths EHRReasons for Switching to Tebra
They promised a more robust operating system and promised that they valued mental health and integrative care.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Platform's Limitations, Hidden Costs, and Manual Processes
Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to hire help and they will claim that is not their scoop of work to guide you or support exporting your data.
It lacks with crucial features and once you're in, it feels like they have a tight grip on your data.
I am leaving the EMR after 3 years of practice, due to its limitations compared to competitors. Kareo lacks inventory management, requires manual invoice writing, and frustratingly restricts exporting client databases and demographics.
Automation features are not functional, leaving everything feeling excessively manual. It's advisable to opt for a more comprehensive solution from the outset to avoid the hassle of data export later on. Notably, Kareo charges a hefty $2000 fee for exporting client databases in a format incompatible with most systems, requiring additional assistance, which they disclaim responsibility for. They only offer data export in XML format, which adds unnecessary complexity.
Pros
While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues
Cons
The interface looks good, however it lacks of so many features. I like they have a mobile App.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Tebra is a horrible and insidious company.
Pros
An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra.
Cons
Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Move on they are in a development stage and are missing many features needed for your staff
There's a significant amount of updating required before it becomes efficient for your practice and patients. It appears they focused solely on iOS systems, catering to the MD's needs rather than addressing the practical usage for patients and staff.
Pros
Looks like Outlook or Google calendar. Seems simple probably because it is a simple EHR with no features.
Cons
***NO APP OR WORKAROUND FOR ANDROID USERS *** Personalizing forms for logic questions is not allowed. It's not possible to include survey questions that enable automatic calculation for numeric values associated with the selection, as you would find in platforms like JotForms. Additionally, there is no app available for Android users. Furthermore, the patient app tends to get locked and is quite confusing for them to set up.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Initially good but is now unusable
It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless.
Pros
Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint.
Cons
The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
hrdev ADM ref
Efficient for managing patient records and appointments; overall easy to use but could improve speed.
Pros
Streamlined patient scheduling and integrated features.
Cons
Can be a bit slow to load at times. Not always.
Response from Tebra
Thank you for sharing your feedback! We’re so glad to hear you find our platform efficient for managing patient records and scheduling—it’s always rewarding to know our features are making a positive impact.
We truly appreciate you pointing out the occasional slow loading times. Customer feedback like yours helps us identify areas where we can improve, and we're continuously working on optimizing performance to enhance your experience.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
GOOD OVERALL SERVICE
OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S ME, BUT I WILL GIVE IT 3 STARS DUE TO THE FACT THAT OVERALL, I DO LIKE THE SERVICE.
Pros
THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT.
Cons
THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Don’t waste your time
Terrible I don’t know what to say except total frustration!
Pros
Nothing. They over sold and the product is not as demonstrated
Cons
Money from claims not received, loss of revenue put practice in jeopardy, no customer service.they lie, antiquated notes.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Orthopaedic Specialists
We joined Patient Pop a few years ago and although there have been numerous vendors pitching for us to leave, we have found that overall ease, customer service and services offered is exactly what we need.
Pros
The ease of implementation and the customer service aspect. Kuddos to Stephen Archer
Cons
There was nothing when we were approached with Patient Pop that we disliked and currently nothing that comes to mind that we are disatisfied with.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Not a good fit for mental health practice
The forms aren't designed for mental health needs unless perhaps for psychiatry. Completing notes on the format was awkward.
Pros
I liked being able to create a claim on Kareo Clinical and submit it to Kareo Billing seamlessly, where I would review and approve it and submit the claim for payment. This worked the first few months until the two programs stopped communicating without my awareness. The program does a good job sending reminders to clients of scheduled appointments.
Cons
The program apparently stopped sending claims to Kareo Billing without my awareness for several months. After making multiple futile attempts for help through Customer Service, nearly 600 claims appeared in Kareo Billing on a single day in May, including every claim for services since the first week of February. I could not get paid for services completed in January, February or March under many insurance plans.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Amazing Service!
Pros
Easy and friendly to use. Excellent price for what you get.
Cons
Enrollment for ERA takes forever and enrollment customer service is through email which makes communication difficult.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Falling Behind
Frustrating
Pros
It's clean and you can sort on key information
Cons
No direct access to clearing house, any issues require a support call, sometimes get random corruptions, not easy to research why a claim is failing/not paid.
