Expensify Reviews

Pros

Ease of use and ability to finally organise my receipts in time for the gestor. I didn’t have to presort them as they are saved and retrievable digitally by category or date or supplier. I liked that I could just email a bunch of receipts off at the same time to Expensify and they would upload all the receipts later ready for me to check and categorise and of course it remembers categories so you can save on time doing that too.

Cons

If anything the time to upload a receipt manually could be improved. I wasn’t sure if I had done it correctly or not the first few times I tried and it sort of felt a bit clunky. This was from my iPhone XR though so not sure if it’s a better experience on android.

Alternatives Considered

Reasons for Choosing Expensify

Reasons for Switching to Expensify

Pros

We have been using Expensify for a long time and syncing it with different systems, including Workday and Netsuite. Expensify allows us to customize our policies to include custom fields from Netsuite which is a good feature. The approval workflow is straightforward and user-friendly, and the best part is that it doesn't require any training. Approvers can easily review expense reports with receipts attached to expenses. We reviewed other competitors' software and found them either expensive or not up to par. However, Expensify is a true value for money.

Cons

So far no complaints and it serves the purpose.

Alternatives Considered

Reasons for Switching to Expensify

Cons

I am writing to bring to your attention a profoundly concerning issue that I have encountered with your company's customer service procedures. It is imperative that everyone be made aware of how customers are treated within your organization.

To provide context, I recently registered an account with your company and underwent a series of verification processes. During these verifications, I was requested to obtain a letter of verification from my bank. Upon communicating with my bank, I was informed that such a letter could not be provided. Instead, we agreed to proceed with a phone verification process.

Subsequently, your support team instructed me to schedule a phone verification appointment. However, my appointment was canceled two hours prior to the scheduled time without explanation. I was then asked to undergo the verification process again, including re-uploading my identification documents. Despite completing these steps, I was still asked to provide verification using another form of identification, despite having already used my California Real ID.

Feeling increasingly disappointed and frustrated after three days of continuous demands for documents and unreasonable requests, I expressed my frustration by using the F-word twice. Regrettably, a representative from your company responded by threatening to discontinue service and implied transferring my case to another support member. However, when I requested assistance from another support member, I was told, "I'm not going to assign you to anyone else in our team until you're able to avoid being aggressive with our team."

I wish to emphasize that my use of inappropriate language was limited to two instances of the F-word. Furthermore, I was assured that your company does not have managers, and I was refused the opportunity to be assigned to another support team member. Subsequently, the support chat was abruptly terminated, and I have been unable to locate a valid telephone number for further communication.

It is deeply concerning that, despite providing personal and banking information, as well as linking my bank account, I was subjected to punitive measures for the use of mild profanity. This treatment is entirely disproportionate and unacceptable.

I am formally requesting a thorough investigation into this matter and appropriate action to rectify the situation. Additionally, I expect assurance that my account and personal information are handled with the utmost respect and security.

I anticipate your prompt attention to this issue and a satisfactory resolution. Please contact me at your earliest convenience to discuss further.

Pros

I like that i can email my expenses and it automatically creates a report. It makes it incredibly simple to submit and track expenses.

Cons

Sometimes scanning takes a bit longer than expected.

Pros

User friendly and I like that it is streamlined way to input expenses and review.

Cons

The app isn't as user friendly, the app can import invoices better

Alternatives Considered

Reasons for Switching to Expensify

Pros

Compared to an equivalent service - nothing, they don't compare.

Cons

Very sketchy billing process - if you make any changes, your new subscription date changes with the date of the change. No heads up - it just appears on your statement. Good luck getting a person to talk to, 5 or 6 unanswered emails - called our customer sales manager, she also neglects to respond. Their customer service is severely substandard. You get a live chat and that is it. Our company has jumped ship - I highly recommend you do your homework before utilizing this program, we have found another which is leaps and bounds better and a third of the price. MAKE SURE YOU TURN OFF YOUR AUTORENEW - if you choose to use expensify. I guarantee you you will end up changing to another platform if you didn't do your homework properly on their "lack" of service / customer service and must find out the hard way.

Pros

I've been using Expensify for many years now to keep track of my monthly expenses and get a full and proper report for our accountant. Expensify offers few but essential options, even with the free version. You upload receipts from your cellphone, get them scanned and their information automatically filled within Expensify. The reports are clear and complete. Overall, it does exactly what you would expect from such a tool.

Cons

Some options are "hidden" and not easy to find in the first place, making the tool acting strangely. For example, last year, at some point, without doing anything on my part, my reports were automatically closed and sent to my manager before they were completed. I had to go and change the settings in a part of the options I've never used/seen before. After that, all was good though.

Pros

What I liked most about this software is the ability to track receipts and manage expenses efficiently and without complications. The feature of taking a photo of the receipt and having the details automatically transcribed is incredibly convenient. This has significantly simplified the expense recording process, saving me a lot of time and effort.

Cons

Although the platform overall is easy to use, I have encountered some challenges in initial setup and customizing certain features to fit the specific needs of my business. This took a little more time and effort than I initially anticipated.

Pros

Ease of importing receipts and expenses.

Cons

Some difficulty with setup in terms of approvers and various workstreams.

Pros

Super easy to use and user friendly, quick approval times.

Cons

No complaints! I love using Expensify for expense tracking and reimbursement.

Pros

I love the fact that it tracks employees business expenses easily. It has a great UI for users like me and it's easy to manage. Am able to submit and approve expense reports especially when my clients are traveling. It offers a self-service setup with dedicated support making my job easier

Cons

Its customer service only favours large companies bt small businesses or self-employed like me we can only receive support through chat or mail. So it is challenging when something complex needs to change

Pros

I like that I can see past receipts and expenses. I also like the app.

Cons

There do seem to be some areas that require too many steps, in my opinion. For example, if I wanted to mark down that there were others at the dinner table, there are several extra steps that you need to go through.

Pros

Not much now that I found an alternative expense reporting system for my company. Expensify was great when there was little other competition. The price was more reasonable than others. The receipt matching was decent, and it was awesome to have it integrated with Quickbooks to reduce financial admin.

Cons

It is very clunky and slow. It would take forever to pull reports, make changes, or create pdfs. It is also expensive in comparison to new kids on the block that are more feature rich with advanced technology that are free.

Pros

This tool features an exceptionally interactive dashboard designed to provide users with a seamlessly comfortable experience while utilizing its capabilities.

Cons

There are no specific Identified cons we have observed.

Pros

I like the ease of use, and lack of flashiness of Expensify. Mobile seems to work well, and the receipt scanning is quick often.

Cons

IT is very bare bones, it works ok, but there is little intelligence to it. for example when entering mileage it should know what category that is.

Pros

Email receipts to upload to Expensify is super convenient.

Cons

Amex account activity import can be finicky.

Pros

The ease of use and the mobile app. I love how everything is well designed and how you can get a summarized pdf when the report is closed.

Cons

The summarized pdf report could provide better visibility of the receipts. An option to do excel o CSV instead of pdf would be great.

Pros

Once you get the hang of it, Expensify is very easy to use for travel and other work reimbursements. My favorite part is the mobile app which allows you to snap a photo and submit information related to your purchase in 1-2 minutes right away rather than waiting until you get back to your hotel or back home and hopefully have not lost the receipt.

Cons

For those brand new to Expensify there is a bit of a learning curve with the terminology and workflow processes in the app and web-based version, but after the first couple of uses it becomes quite easy to manage.

Pros

Easy to use, integrate to NetSuite, can open multiple policies with different currencies and different definitions

Cons

Reports are very basic, I am unable to change anything in them

Pros

Before using expensify, it was crazy to get all the expenses from commercials.

Cons

if we could integrate directly to the erp it would be even more perfect, but with the excel it is good too.

Pros

It makes it easy for me to submit receipts to come company that I can be reimbursed for.

Cons

I had a hard time figuring out how to use it at first.

Pros

I like the modern user interface. Also like the feature that I can set custom unit tracking and autofill expense from picture upload

Cons

Was complicated to send expenses first time. Why I need to create a report and then add one expense to it? I used other platform where I was able just to create an expense and send it for review without extra steps.

Pros

Expensify has made it incredibly easy for my org to track and manage expenses. Once company credit cards are linked, it shows up in in individual profiles with an easy way to code and add receipts in. Managers can review and approve expenses from other staff and the list of built in vendors is long. It's been such an improvement and time saver from the PDF submission we used before.

Cons

At times, there are file size caps on uploads.

Pros

I only use the product in a straightforward way to collect receipts and submit expense reports. Once all the categories are completed and you get in a rhythm, it's very straightforward and streamlines the expense tracking and submittal process.

Cons

There a many features...often too many for my needs.

Pros

So easy to use that it is almost effortless. Receipts and uploading information are a breeze.

Cons

Really nothing. It is so complete that out company loves how easy it is to use. It stops the confusion on what can be claimed and not by our company.