FreshBooks Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with...

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Feature ratings

Value for Money
4.3
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4

Browse FreshBooks Reviews

4,490 of 4,490 reviews
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Erik
Erik
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 09/01/2025

FreshBook Review.

FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks.

Pros

The platform is super user friendly, easy to teach and the reports are amazing.

Cons

Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms.

Alternatives Considered

NetSuite, Wave and Zoho Expense

Reasons for Choosing FreshBooks

QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle.

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks hands down was the best easy to use and provides training for all your employees included in the package.
John
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2025

Most Iconic Online Accounting Program: FreshBooks

Real-time accounts payable and receivable automation & invoice customization are the main benefits.

Pros

FreshBooks allocates a wide range of online accounting tools which saves time and lead to high productivity.
Invoicing, billing and general ledger are some of the tools which I like most on FreshBooks.

Cons

I achieve everything I yearn with FreshBooks, mainly when creating and customizing invoices.

Omar
  • Industry: Textiles
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 25/01/2025

Freshbook- A Great service

I would describe my overall experience with FreshBooks as positive. It’s a handy tool for small businesses, though it may fall short for more complex needs

Pros

I like that the interface is user-friendly and makes it easy to create invoices, track payments, and manage expenses. The financial reports are well-organized and provide a clear overview

Cons

I think it could benefit from more advanced features like payroll management or options for larger businesses. The pricing might also be a challenge for smaller companies with tighter budgets

Response from FreshBooks

Hey Omar, thank you for taking the time to share you review of FreshBooks!

Thank you for letting us know how FreshBooks is working for your business. Our team would greatly appreciate the opportunity to further understand the feedback you shared around payroll management and other options for larger businesses. To do so, please reach out to our Support Team via https://www.freshbooks.com/contact ^DM

Replied 31/01/2025

Top FreshBooks Alternatives

Zulma
Zulma
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/10/2024

Intuitive report customization tools and data integration capabilities

The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations.

Pros

Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate.

Cons

FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious.

Sotis
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/01/2025

Sales reports.

FreshBook helps manage daily sales,get monthly sales reports and create invoices for customers is digitalized.

Pros

Adding Company/ business details is done once you open the account and fields are fully customizable

Cons

I liked It because it was better but because the company changed.

Christina
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

FreshBooks is a top-pick tool for invoicing and cash flow management.

We are having an incredible run of experience with FreshBooks. It has assisted us to keep our cash flow in check at all times allowing us to know how money gets in and out. FreshBooks has been a key tool to helping us utilize our financial resources efficiently by helping us track our expenses. It also allows us to create incredible invoices for our clients.

Pros

It was easy for us to learn FreshBooks and how to optimumly utilize it to meet our accounting needs. The user interface is simple and the dashboard is clean and easy to navigate. FreshBooks has a powerful invoicing tool that allows us to create invoices and share them with ease. It also offer us financial reports that keep us up to speed with our financial performances. FreshBooks has reliable expenses monitoring tools that assist us in tracking our expenditure to ensure nothing goes beyond the stipulated budget.

Cons

So far, FreshBooks has provided us with everything we need. We have not found anything negative about it.

Joe
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

FreshBooks has the most premium tools for financial management.

Working with FreshBooks has been easy and very productive. It has given us a very worthwhile experience when managing our finances. FreshBooks makes it easy to track and manage the entire cash flow. With its expenses tracking features, it help us to maintain a healthy expenditure behavior by avoiding unnecessary overspending.

Pros

It was easy to learn about FreshBooks which made our learning curve short abd smooth. Using FreshBooks is easy thanks to the intuitive user interface. FreshBooks has amazing accounting tools like invoicing which allows us to create incredible invoices for collecting payments. It also offers expenses tracking features that help us to keep up with our expenses in order to avoid overspending. FreshBooks has impressive reporting tools that provide us with insightful financial reports to help us understand where we stand financially.

Cons

FreshBooks has been at peak performance all through and we are impressed not to find anything least likeable.

Jesse
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2025

FreshBooks and Its Work!!

Fragile, agile and top-notch onli payment processing, cloud invoicing and online subscription billing system.

Pros

Tremendously helps me to track daily output services I've delivered, invoice clients and get paid faster. Suit all SMBs and LGOs for payment processing, online billing and subscription services, EMP among there account tasks slice and dice services.

Cons

No grudge to mention, it has it all even beyond we would expect.

Matt
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 04/12/2024

Simple, Slick, what you need!

REally good experience, Its simple, cleans, leads you through it and directly linked up with our accountants. saved us £

Pros

REally simple the banking link up are a game changer

Cons

Is a little limited on the reporting side

Elizabeth
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 04/12/2024

FreshBooks: Your business finance solution

I have had positive experience so far while using FreshBooks for business finances. From invoicing to even understanding and tracking expenses is very convenient. The app is also very easy to use, you do not need special skills or have to be an accountant before you can use it.

Pros

It is very easy to use. Helps anyone that does not have accounting background work easily.

Cons

I do not have what I like the least at the moment.

Eugene
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2024

Hourly Billing Champion thanks to FreshBooks

Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Pros

I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.

Cons

The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.

Stephen
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2024

Disconnect from the complexities of accounting and financial reporting and embrace simplicity...

FreshBook is accessible even to use who have no prior experience in accounting. It has also provided us with an affordable and flexible solution that has streamlined regular billing, improved cash flow and simplified payment procedures.

Pros

One of the best decision we made was investing in the right accounting tool. At the core of FreshBooks is it's simplicity. It is wrapped around a user-friendly and sleek user interface that enable us to quickly and efficiently prepare invoices with customizable templates, recurring invoices, and automated reminders, making it simple to track and collect payments from clients. Additionally it integrates with payment gateways such as PayPal which allow us to accept credit card payments directly within the FreshBooks. The time-tracking feature enables our employees to log hours worked, making it easy to calculate payroll expenses and generate accurate invoices for billable time.FreshBooks enable us to track key metrics and indicators of financial health and accurately report on our financial status of our company.

Cons

FreshBooks provides us with excellent technical support, with a knowledgeable team that leave no chances for system outages or challenges because they help us solve all our issues on time

Rebecca
Rebecca
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2024

A blissful accounting tool for managing finances.

FreshBooks has been a very reliable accounting and financial management platform for us allowing us to take good care of our finances. It allows us to continuously monitor our expenses which has helped us to develop very disciplined spending habits.

Pros

The invoicing function in FreshBooks is super easy to use and help create smart invoices. It also has an amazing reporting function that gives us insightful financial reports to assist us gauge of financial health. FreshBooks also has a expenses tracking function that help us to ensure we are not spending beyond our budget.

Cons

There are no negative issues with FreshBooks to this point so nothing to dislike.

Thomas
Thomas
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 13/08/2024

Tool for Organizing Money and Invoices

I can say that FreshBooks has been a reliable tool for our financial management. It facilitates invoicing and tracking of vendors, and its time-tracking and detailed reporting features improve efficiency in our training projects. Additionally, expense organization helps us maintain disciplined and controlled spending habits.

Pros

FreshBooks has allowed me to track associated expenses, ensuring that I don't exceed the budget and that funds are used efficiently. It has also been very helpful in my area of work, as it includes the creation and sending of professional invoices.

Cons

The only thing I haven't liked so far is the limited functionality for larger companies.

Girgis
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/11/2024

Jo freah Books

Describe your overall experience with the software, focusing on its impact on your workflow and productivity.
This

Pros

Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing.

Cons

Mention any drawbacks, like pricing concerns or missing features

Carleton
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 03/11/2024

Easy and Useful

Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price.

Pros

Their estimates make it easy for our company to get quick and confirmed customer-approval on projects.

Cons

It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting.

Wilcox
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/09/2024

FreshBooks works lit.Keep The Fire Blazing

Pros

The upside of using FreshBooks is it is powerful enough to provide features we need, but at the same time i don't need to have a masters degree in accounting to use it.Additionally,it makes time tracking, expense tracking, accounting and invoicing a breeze.

Cons

I wish there was a more user-friendly way to organize past invoices.

Jonathan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 09/10/2024

FreshBooks 📚📖: A Must Have Online Accounting Tool

Pros

FreshBooks saves time by eradicating manual repetitive accounting tasks such as general ledger, invoice customization and inventory control.

Cons

FreshBooks mobile application does not offer all features available on cloud apps.

Alexander
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 05/10/2024

Give book-keeping a boost with FreshBooks!

I found the software to be very user friendly and easy to navigate. I am not very computer/tech savvy but I had no problem using it. FreshBooks helps me save a lot of time every day and allows me to do my bookkeeping much more efficiently than I had been previously.

Pros

It made creating invoices super easy, quick, and efficient to do. I save so much time using FreshBooks!

Cons

The cost is a little high compared to competitors prices, however, I still prefer to use FreshBooks.

Andros
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 19/11/2024

Fresh books the good and the bad

FreshBooks is a great solution for small businesses seeking easy invoicing and expense management, though more advanced features and competitive pricing would make it even better.

Pros

FreshBooks is excellent for managing invoicing and expenses, with its intuitive interface and time-tracking tools that simplify billing. I especially appreciate the automated payment reminders and the ability to accept online payments easily.

Cons

However, its reporting features feel limited, and it can get pricey as your business grows. Some features, like project management, aren’t as robust as dedicated tools.

Response from FreshBooks

Hey Andros, thank you for taking the time to share your review of FreshBooks.

For our team to best understand your feedback regarding reports and project management, along with the plans available for FreshBooks, please reach out via https://www.freshbooks.com/contact. ^DM

Replied 22/11/2024
David
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/09/2024

Professional look and great add ons

I would recommend this to just about anyone as it was a great. Easy options that looked professional and did what I needed.

Pros

Very easy to add, remove, or edit information and with the connection to multiple other platforms & apps I highly recommend this.

Cons

Setup was hard for one of the other employees who did not have any computer knowledge.

Alternatives Considered

QuickBooks GoPayment

Reasons for Switching to FreshBooks

Seemed easier and more professional looking.
Fanne
  • Industry: Publishing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/08/2024

Fantastic experience with FreshBooks

It makes invoicing and managing finances straightfoward.

Pros

I like how it has made it easy to use invoicing across multiple currencies.
It has also simplified the payroll process for me.

Cons

Nothing that i disliked while using it, everything was perfect.

Verified Reviewer
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2024

I recommend it for each and every business owner

Experience is unbelievable beyond my expectations

Pros

Totally love it , practical ,super easy easy to navigate
Life saverr

Cons

Too expensive to my budget
I wish there is offers

Shannel
Shannel
  • Industry: Think Tanks
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2023

A healthy financial management with FreshBooks.

Finding a solution to manage our finances has played a huge role to the continued success of our organization. FreshBooks gives us the power of understanding how money is flowing in and out of the organization through the various expenditure routes. With it, we are able to plan for our expenses and track expenditure on specific projects to prevent cases of over-expenditure.

Pros

Being able to have full control on our financial activities has been the most beneficial thing we get with FreshBooks. Plus there are no complexities in using any of its features, everything is simple and straightforward. We appreciate it how FreshBooks helps us to track each and every expenditure in our organization and this makes it easy to have a clear overview of our financial performance. The security functions keep all our financial information tightly secure and only accessible to the people with the right authorization.

Cons

There is nothing concrete to complain about FreshBooks since it does it work legitimately and very effectively.

Michael
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/01/2024

Awesome invoice and billing system

By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.

Pros

Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking.
I like to use the mobile app because we're traveling a lot and
still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either.
It feels like the app actually knows what I need and makes suggestions to help. I love that.

Cons

We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.

Alternatives Considered

QuickBooks Online and Wave

Switched From

Zoho Books
4,490 reviews