AccountEdge Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About AccountEdge

AccountEdge is a desktop accounting software designed for small to medium-sized businesses. It offers a comprehensive range of features to handle various accounting tasks and streamline business operations. The software is...

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Feature ratings

Value for Money
4.2
Functionality
4.1
Ease of Use
4.3
Customer Support
4.0

Browse AccountEdge Reviews

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Gary
Gary
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2019

Couldn't be simpler!

Only great things to say about this product.

Pros

AccountEdge Pro has made a work of difference in my company. With their easy to use dashboard, I can enter purchases, invoice customers, pay bills, create payroll, keep an accurate accounting of my banking and so much more. It is simple to use... even I can do it! It's a huge time saver and in the five years that I have been using AccountEdge, I have never had an issue.

Cons

Not a big deal but there have been a couple of times when I have had to realign the check printing format.

Karen
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
5
Customer Support
1

4
Reviewed on 27/05/2024

Our romance with AccountEdgePro is rocky

We used to deal with USA support team who were incredibly helpful. Recent telephone support is difficult to understand the language of the person, if it answers at all, and in most cases they fob you off by promising to ring back in 10 minutes, only to never receive the call. Chasing Support when we upgraded in 2023 was a three month exercise of hair pulling as we tried to integrate the multiuser function like the previous upgrade. Disappointed with the service and now we cannot even raise a Support page, or the Knowledge Page, or the Community Support Page.

Pros

AccountEdge Pro was purchased with the ability of installing on multiple machines on our farm and we were able to select multiuser login which worked brilliantly albeit with a couple of quirks. Having individual desktop setups (x5) means that we can use mesh network on the farm to link the desktops to input inventory transfers as the plants we grow we upsized or propagated. We do not have internet coverage from our Starlink satellite to these outlying desktops so web based subscription is not for us.
The price was a one off payment which is a big thing for us as seasonal farmers we have money in the account some months and none at other months depending on the time of year.
The linkage to Shopify was the big key selling point as it meant that staff could update our inventory immediately online using the sync link between the two software platforms from the main computer. This was important as we have stock in USA and Australia and saved a heap of admin time inputting all the stock levels in after team meetings - usually conducted with time difference issues. The feature of Inventory Variations was a gamechanger as we manufacture plants so having the different stages of plant growth as a variation in our inventory was key to the sales teams as we could easily reflect as to how far along the supply chain a plant was, therefore getting some accurate data for the customers. Previously we would have to go physically look and count plants, then call the customer back. Extra sales could be achieved with this accurate data as we could suggest an alternate plant if the customer wished for an earlier delivery.
Job Codes were brilliant in separating out the different projects we were building on farm, or the research component of our business, and we could view how much a project was costing. This component disappeared when MYOB went web based approximately 6 years ago
Having used the Australian MYOB since 1996 ,AccountEdgePro was an immediate replica with extras which made the transition really smooth. Been using AccountEdgePro since 2019

Cons

There were no Cons........ until last year. We purchased upgraded licenses for all five computers only to discover after much ado with getting the support (paid for), that the multiuser function even though present - does not work any more. Computers can be setup, viewed, given permissions etc, but using the outlying computers inputting data simultaneously as before is now only able IF the other computers are logged out. So essentially we purchased licenses that are basically useless as the main computer is logged on at all times. Tried to reinstall the older version only to find that once the account backup comes from an upgraded versions ....there is no going back!
Support then advised that we had to go web based. So no internet with 3 computers and monthly subscriptions for all computers that are active means that we cannot afford, nor manage 12 months a year, the fees.
The Shopify link non existent now and we have been promised with a new solution since May last year. No notice was given, our customers started complaining that we had not sent them the plants that they ordered which was first indication that anything was wrong. This is costing us time to enter the data separately from two locations USA and Australia.
Now we cannot access our account through the MyAccount page, we are geofenced to Australia MYOB page. The same for Community support and Support Team, which we have paid for.
Speaking of payments, AccountEdgePro has gone down the path of web based monthly subscriptions. We avoid subscriptions like the plague as managing a once off payment when required is very manageable.
So after a wonderful romance we are now working on no more upgrades. We have hired someone with Python knowledge to give us sync capability with Shopify. Thankfully I personally have database diploma and can work with the reports as csv imports from the outlying desktop computers around the farm, but this has taken up a fair chunk of time working on this.

Lonny
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 03/04/2024

User for 30 years

2. I paid $7K for a shopify site because Accountedge advertised they supported Shopify. For years I could open software, hit a button and my accounting was done. Now sometimes t takes HOURS a day to enter my shopify sales because shopify says accountedge "fell out of compliance." Again Accountedge said they were developing an app that would synch my store but it, like the native mac version, is NEVER coming. They have a protocol for exporting sales from shopify and importing them into accountedge but support has refused to guid me through it. Their directions are unintelligible and they simply won't help. Absolutely HORRIBLE support for a 30 year customer that invested 7K in a site based on their say so.

Pros

Gets the job done, lets me do whatever I need to do.

Cons

1. Accountedge discontinued native support for mac when it went to 32 bits and have been saying for about 5 years "we are working on a native version. " The DOS shell it currently operates in is awful and makes me feel like Im back n 1995. It's the slowest program on my computer. I call support 2x a year and it's always the same old thing "they are working on it." I was just told "As soon as we complete a project Apple makes a change to their OS so it slows us down. " Yeah well keeping programs current with each new OS is how computers work. Accountdege does anything I need but, on a MAC it's a miserable experience.

Top AccountEdge Alternatives

QuickBooks Enterprise

Sage 50cloud Accounting

Sage Accounting

QuickBooks Online Advanced

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
1

4
Reviewed on 04/02/2022

Overall good product

I love the software and functionality but will most likely switch to another platform due to lack of support from customer service. Also support to your accountant is also non existent.

Pros

The simplicity of this product makes it enjoyable to use. The layout is nice and it makes it easy to find things you are looking for.

Cons

Customer support has gone completely down. Upgraded to the 2021 version and it broke a lot of features including the ability to send emails through outlook. Had to wait months for a fix and had to send out invoices manually. Come tax time they now want me to upgrade to 2022 for the accountant to get a copy to work on my file. Software maybe a good price but don't expect any support without spending more money. Basically a trap to force you to pay.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Choosing AccountEdge

The online version of Quickbooks was very limited. Linking payments was a nightmare as you have no control over credit card approvals. Basically a customer can purchase by credit card, quickbooks approves it and holds you responsible for any charge backs.

Reasons for Switching to AccountEdge

Accountedge layout is much better and easy to use.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 04/08/2022

Accountedge Review

Overall this software is really good for people who want a simple bookkeeping and accounting solution.

Pros

This software is great for people who are not accountants and are looking for a simple bookkeeping and accounting software solution.

Cons

Whenever they release an update there are plenty of bugs and a lot of features will not work until the bug is fixed. Last upgrade my outlook connection stopped working so I had to manually send out invoices. Also support is no longer what it used to be. They will force you to upgrade to the current version and also charge for any support unless you can prove that you are calling about a software bug.

Alternatives Considered

Zoho Books

Reasons for Choosing AccountEdge

You can't download entries from Quickbooks online. You can only upload so you will be forced to stay with the online version.

Reasons for Switching to AccountEdge

Simple to use and pricing is much more reasonable.
Jeff
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
0

2
Reviewed on 27/11/2023

Free Trial was revealing

easy to start, but after 2 weeks it lost my COA and had to reimport, then it lost that a 2nd time.
simple package not yet ready for a detailed multi-level COA

Pros

easy to get free trial installed, easy to set up user role

Cons

could not import chart of accounts, limitations on levels of sub accounts and the reporting summary/drill down

Jim
  • Industry: Printing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 26/09/2019

Accountedge Pro

Accountedge Pro is easy to use and has all the features needed. It’s a good program. I have enjoyed using it.

Pros

Very easy to use. Performs all required tasks Automatically. It’s reliable. Easy to navigate. Works very well.

Cons

Lacks mobile integration- being able to use application on mobile device when on the toad or at a clients office. There are some functions available like looking up old invoices and jobs. But that’s about it. In this day and age portable applications are almost necessary.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to AccountEdge

While quick books is more widely used, I preferred the functionality of accountedge pro
Michael
Michael
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
5

3
Reviewed on 17/11/2022

One of very few apps for accounting on Mac - 2022 version

It is still a very useful piece of software, and a rarity on Mac. However, the recent design decisions made in the latest version leave a lot to be desired. Unless the interface is overhauled, or at least improved, we may not use it for much longer.

Pros

It is an installable app, which does have drawbacks, but does mean an internet connection is not required to use it, unlike all cloud based accounting software. All useful features are available, such as employee records, payroll, invoicing, accounting, and stock checking, together with up to date HMRC requirements in the UK, such as Making Tax Digital tax submissions. The price is also very competitive. Most cloud based accounting software charges a per employee fee for payroll, but AccountEdge allows for multiple employees as standard.

Cons

The latest version has completely changed the look and feel of the software. Text is very hard to read, checkboxes are almost unusable, and the user experience in general is poorer than it's ever been. Error messages can be very obtuse.

Georg C.
Georg C.
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 28/01/2019

Simple Complete Accounting System

We were looking for a small light-weight accounting system to manage some of our ancillary corporations that have very limited activity on them, but need to be audited yearly and reported to in public documents. Thus we wanted something that didn't allow much in the way of mistakes, and was relatively simple to use, without being overly complex and expensive.

Pros

Installation and use of this software is relatively easy, and requires little to no accounting background to accomplish. You can pick your industry, and the types of services/products you provide, give them some custom names, and the software will setup your chart of accounts, and having you rolling. Setup a few vendors/suppliers, and a few customers, and you can start issuing invoices and paying bills.

Cons

The software is not immediately accessible as it does not really follow any similar flow with current modern softwares. The basic system for each function, be it paying bills or selling product, requires either knowledge of exactly which steps you need to do, and in what order, or you follow the "guide" which is merely a large flow sheet of icons, with arrows pointing to various "next steps" in sort of a large circular picture.

Jalecia
Jalecia
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 26/03/2018

Use AccountEdge daily

Pros

Pretty easy to use. Updates frequently. Very simple interface. Easy to add products, sales, purchases, etc

Cons

One of the only cons that I find is that it does not integrate with SalesForce. Would make things a lot easier if you could transfer data between the two with out having to do it manually.

Brad
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/09/2018

So many functions… and stable for 13 years use now

We are a software company with most of our business taking place online. I do regular reconciliation of hundreds of thousands of transactions… consolidating them into AccountEdge weekly, bi-weekly, or monthly. In addition we have lots of direct customers that pay by Purchase Order. We drop-ship a number of hardware products from various vendors.

Pros

They are constantly updating the software and I've only had one data "glitch" in the 13 years I've run the software (with hundreds of thousands of sales invoices/quotes/purchase orders/transactions… and that one problem was rectified by their support team very quickly.

Cons

I love that they add new features yearly, but typically I don't find the features as useful as I'd find others. They are always willing to take feedback however, and I look forward to some of my suggestions being implemented.

I also wish the network edition worked on Windows.

Neil
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/12/2016

Best Accounting Package Out There!

I am a former QB for Mac user. After spending countless hours on the phone with customer support (from India), and not being able to under stand the tech or being able to get them to understand my software problem, I decided to look for a better accounting package.
I found it with AccountEdge Pro. The software is easy to set up! It works great! And customer support is FANTASTIC!
Whenever my company changes or I forget how to do something, I call customer support. If they are busy they will call me back. When I am on with customer support, they are english speaking from New Jersey. Lets just say they are "Made in America". They have always helped me with my problem.
I have been with AccountEdge Pro for several years. You can't go wrong with this software company. I love these guys.

Pros

It is easy to use and meets all of my needs.

Cons

Nothing

Rob
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
3
Customer Support
5

3
Reviewed on 19/05/2020

Former AccountEdge Pro User

Pros

I started using this software in 2003 when it was called MYOB. At the time, and for many years, it did everything I needed it do for managing my company's bookkeeping and accounting. It was fairly easy to use and only required updates every few years.

Cons

Eventually, I had to abandon AccountEdge Pro because they no longer support that latest Apple OS (Catalina - 64 bit).

Claudia
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2016

A jewel for small/medium size business!

I started using AccountEdge in 2006 on my Mac. Soon I discovered that it has much better accounting options, it is user friendly, and better use of time with lesser chances of errors. I have not found to date any limitations. Customer service is outstanding. Lastly, my accountant loved the options for payroll that are included.

Pros

Easy to use and great support if needed.

Cons

CRM integration partners are pricey.

Kyoma
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 12/12/2022

I really liked the application, but need to improve the visualization for the end user

I used the application and I recommend it, but it is necessary to make the changes I mentioned, seeking a better dynamic for the final consumer

Pros

I really liked the application, but it needs to improve the visualization for the end user as the tabs to access the functions, I recommend the team to change the screen that appears for the end user

Cons

It should improve the images within the program, looking for a better way to deliver a visual to the end customer, I recommend changing the ways of accessing the modules within the system

Lisa
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
4

3
Reviewed on 10/09/2018

LS Account Edge review

Pros

I am not a real big fan of it. The order entry is very simple as well as entering purchase orders.

Cons

I think the visibility to payables and receivebles as well as some of the reports are a little misleading. Everything is by order or Invoice date, do not see a field for due dates on the payable reports. Wish it was a little more user friendly. I have used QB in the past and wish AE had some of the same capabilities.

Kathy
  • Industry: Railroad Manufacture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2018

ACCOUNTEDGE NETWORK EDITION

AccountEdge has always been very helpful to resolve any issues I have had. I highly recommend this software.

Pros

I have used AccountEdge for many years. It is very easy to use and grows with our business. I can keep track of inventory and the auto build feature works well and saves me hours of time

Cons

I cannot change inventory item information once it has been used and I cannot combine cards if they info doesn't match. I must create new items.

Jeremy
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2018

AccountEdge Pro review

I have been very happy with AccountEdge Pro since moving from another piece of software that could not easily handle retainers. I run a law office and this feature is very important to keep track of clients deposits.

Pros

I enjoy the number of features, like the built in payroll option, custom invoices, and the ability to handle retainers.

Cons

The software can take some time to learn to use if you are not familiar with accounting rules.

Jeanette
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
2

5
Reviewed on 26/01/2017

Accountedge for a non profit

As a new user, I had the opportunity to use customer support for free for only 30 days.
Sometimes it is frustrating to not be able to turn to someone with a question, but anyone with a lot
of accounting experience can easily use the software.
One of the pluses for our non profit, it that our payroll service is linked with our accounting software and they process out monthly and quarterly returns very inexpensively.

Pros

see my comments

Cons

see my comments

SHARI
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2018

SDR

Pros

The software is easy to teach and use in our business.

Cons

We get inventory error messages when we do not expect them.

Response from Priority Software US

Hi Shari,

We offer free technical support via email for our customers. Please reach out to our technical support team at accountedge.com/help the next time you receive a random error message. We would be happy to help.

- AccountEdge Customer Care Team

Replied 12/09/2018
TANYA
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2018

Johnson County Foam Inc

the duplicate feature is by far helping with making sure entries are not duplicated therefore creating less entries for reversal in which looks better overall for accounting and reporting to the CPA purposes

Pros

it is very user friendly and easy to get around in the software

Cons

would like to see more customization in running the reports

Virginia
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/09/2018

Unity School Inc.

I have been using it for 6 years now and am really pleased with the product and with the support team.

Pros

I really like how easy it is to learn, and how you can undo or repair mistakes

Cons

I am having some problems with my save page not showing up full page.

Robert
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2018

Great accounting software

Great program and we have been using it for over 6 years now.

Pros

Easy to use and great for running reports to track our numbers.

Cons

The apperance of the software is a little dated.

Dan
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2018

Excellent producr

I have used the product for years - very pleased.

Pros

Ease of use and value for the money. Very pleased.

Cons

Limited use on multiple machines. Otherwise no concerns.

Lisa
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 10/09/2018

AccountEdge Review

Pros

Easy of using, the detail that you can get with your reports

Cons

That when you upgrade the software it does't save and move your forms over...Its a pain to have to re-create the invoices, etc.

Response from Priority Software US

Hi Lisa,

We offer an upgrade tool for your Customized Forms so you don't need to recreate them when you upgrade to a new version.

Here is a link to the support article to walk you through the process the next time you upgrade: http://support.accountedge.com/kb/upgrading/upgrading-company-file#FORMS2012

- AccountEdge Customer Care Team

Replied 11/09/2018
94 reviews