LearnUpon Reviews

Pros

The platform itself is really user-friendly for the learners, whether accessing via a laptop or mobile phone. For the content creators and admins the support is there so whatever you want to explore, even if you're new to the world of L&D, it's really easy to get going.

Cons

Very little, the one or two points we've raised as 'nice-to-haves' have been taken back to the development team and who knows, they could be implemented in the near future.

Pros

This year, Dialpad launched the Dialpad Delivery Partner Program, which gives our partners the ability to be certified to deploy Dialpad products. LearnUpon provided an effective and useful LMS tool for us to develop the program, manage learning courses, and provide analytics on program activity.

We were able to streamline our approach to chart development, quickly interface with existing course SCORM files, and enhance certification course workflow. Furthermore, the support we receive from our LearnUpon Customer Success Manager gives us informative, proactive updates on many LearnUpon advancements to help improve our program.

Cons

Not a CON, but they continue to innovate and update their product so focus from the customer needs to stay on those advancements.

Pros

The support and service received is very good. We are well communicated with, and helped with any issues.

Cons

Sometimes there is functionality that doesn't feel very intuitive.

Pros

Using LearnUpon has been a massive improvement on how we deliver our onboarding and training, previously we had relied on Excel and Microsoft Stream. Its relatively simple to upload videos and to add headings. Beyond that I do not have any positives on the system.

Cons

Overall I find the platform cumbersome, slow and difficult to use as an administrator. My main issue is the layout of the platform. You could have 50 courses available on the platform but there is no labeling to tell you how many pages of courses you have, instead you will need to click one by one through the pages to get to the end.

When you create a newer version of a course it will archive the previous course but that archived course will still remain in the courses subpage.

The level of customisation of the platform is limited beyond the simple format of Heading, Text, Video, Quiz. I feel you can't make the course feel like your own system as it follows the same format.

Development of the platform - in the time I used the platform I felt very little progress was made on the platform and how it developed. Communication from our rep was good but not much change happened that stood out to me.

Pros

LearnUpon Team goes the extra mile with you.

Cons

Integrations with other systems take longer than desired.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

It is flexible and easy to use. A good balance between features and cost.

Cons

Some features are not immediately available and you have to request them from Customer Success. The Customer Success team is very responsive, so it is a minor inconvenience.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

The support has been amazing. Grey walked us through all the set up. Any time we have a question someone is right there to answer it for us. It's very easy to use; very intuitive. We are very happy we chose LearnUpon!

Cons

I can't think of anything. We've been happy with everything thus far.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

LearnUpon is easy to use as a learner, as an instructor, and as an admin. Setting it up was easy enough without any sort of special help.

Cons

There is nothing of note that I don't like about LearnUpon

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

Fantastic customer service that made it easy to set up and continue to support the system

Cons

I wish that it had a more robust community of practice

Alternatives Considered

Reasons for Choosing LearnUpon

Reasons for Switching to LearnUpon

Pros

I really like how LearnUpon user-friendly interface makes it easy to navigate and manage training, ensuring a smooth experience for both learners and admins.

Cons

I wish the reporting features were more customizable to provide deeper insights into learner progress.

Pros

Excellent blend of intuitive aesthetic design and functionality -- LU works the way we need it to work, as we partition projects across portals and clients into self-contained user groups. We're able to maintain our brand presence for clients, meet our organizational goals and our customers' needs effectively -- with little to no compromise on our vision. On top of this, LU customer support is the best in the business.

Cons

There's not much to not like about LearnUpon. The system continues to mature and improve incrementally with each release. More attention could (and is) being paid to Reporting capabilities. Functionality to nest Groups would also be helpful, or minimally the ability to copy an existing Group.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

The ease of use on both the administrator and user side is fabulous.

Cons

There were some features that I needed/would have liked to use. With the suggestions, they have been moving forward with their development team to make changes and improvements to their platform. My Customer Success Manager meets with me frequently to discuss any issues I have and to update me on any changes that will be forthcoming to the platform. The level of communication from LU is excellent.

Alternatives Considered

Reasons for Switching to LearnUpon

Pros

It is very user friendly, both from an admin standpoint and a learner standpoint. Creating/editing courses is very convenient, and going through the path is easy.

Cons

The inability to do a bulk update of expiration dates. Having to go through each individual module to change the date is inefficient and time consuming.

Pros

What I like best about LearnUpon is that it has all of the function we need, but it is never cumbersome to use.

Cons

There is nothing that stands out as something I dislike

Pros

LU customer support listens to their clients, course building, and reports.

Cons

I've communicated any features with customer account manager and LU Support.

Pros

Good for the price. Great API documentation. Good version controls.

Cons

Lots of basic features still in development.

Pros

It is quick and easy to develop content without the need for complex software and programmers. Our interactive courses achieve 5 star reviews simply using the tools provided with the system.

All of our candidates, which now number in the hundreds, are able to navigate the system and complete our courses on a wide range of devices. We were concerned that candidates would need technical support we would be unable to deliver. We did not need to worry, technical queries for candidates have been almost non existent. The small number raised by our administrators and course developers have been answered and resolved quickly thanks to LearnUpon’s fantastic team.

Cons

There isn’t anything we don’t like. More tools to help non developers create interactive courses would always be helpful in future developments to help us keep creating. One observation, the current pricing could divert small businesses from dipping their toe which would be a shame given they are the businesses that can most benefit from such a user friendly tool that doesn’t require an army of expensive developers, programmers and in-house computer experts.

Pros

LearnUpon as a software and company is top notch! The software meets all of our needs and then some. And, to make things even better their customer service is fantastic (think Ritz Carlton customer service). If LearnUpon checks all your boxes and will meet your needs, then go with them! You won't be disappointed.

Cons

The thing I liked (past tense) least is the customer experience when a customer had a login in on another portal in the larger LearnUpon ecosystem and then would sign up for our courses. However, I provided feedback to LearnUpon and they implemented an upgrade to fix this. Wow!! Top notch customer service coupled with a great software! The company listens to their customers and responds, implementing upgrades to meet their LearnUpon users needs. This has happened multiple times to me :) Kuddos to LearnUpon!

Pros

I have been working with the folks at LearnUpon for almost 6 years. As an Administrator responsible for managing and branding my learning portal as well as developing customized courses for clients, I cannot say enough good things about it. The staff are incredibly quick to respond, are clear with their responses and want to be of assistance. They score a 10 every time with their customer service. I have watched this LMS grow from good to great over the years with new features being added constantly. Today, it is a robust LMS with every single feature I could want (and frankly a lot more than I use). Developing courses is easy and I'm able to produce professional looking courses, easily, This is important because I do not have a technology background and though I'm a reasonably quick study, I needed an LMS that didn't require a computer science degree to navigate! The reliability of this LMS, the ease of its use and navigation, as well as the fact that I almost never get calls from my clients with "systems issues", makes this an absolutely outstanding product. I also love the LearnUpon University tutorial option. I could not be happier.

Cons

There are none that I can think of. I absolutely love this LMS and the people who stand behind it.

Pros

Ease of use and customer support as well as cost / value for all the features

Cons

I found no cons with LearnUpon.. the entire LMS experience is wonderful

Alternatives Considered

Pros

Pros: Overall management, ease of use, functionality at all levels are major time-saving benefits. Being able to brand our company makes even our newest employees feel like they are rally part of something bigger. As an administrator, the ability remote connection from anywhere is amazingly effective. The Customer Support is Outstanding. Using Learning Paths for step-by-step training has simplifies the learning process.

Cons

Occasional glitches with new user log in. However, any issues that have come up over the years were immediately corrected by tech support.

Pros

It is easy to use and allows learners to access learning materials quickly and easily. Our team can share information, add exams, and deadlines.

Cons

No real dislikes about the software, we use it in an unconventional way in that it is for corporate training and employee compliance. But it works and allows us to meet the needs of multiple business units.

Pros

LearnUpon's features are robust, but it is still simple to use. It's easy to maintain on the admin side, and I don't get questions from my learners about "where do I click." I can't say enough about the quality of service LearnUpon provides to its customers. My LearnUpon rep regularly contacts me to ask about our needs and to keep me informed of new features. Tech support responds to any issues I have within hours, and they'll work until the issue is completely resolved. LearnUpon actually listens to its customers when deciding what features to add or update. Great company, great product.

Cons

As a non-profit organization, most of our e-learners are voluntary. We depend on learners' self-motivation to continue learning, so we would value more features (such as social sharing) that help users stay engaged with the platform.

Pros

The functionality is extremely user friendly from the administration and learner perspectives. LearnUpon also has a LearnUpon University that takes you through the navigation and settings of the software and assigns a customer support specialist so all questions are answered!

Cons

I can’t say that I have a negative thing to say about LearnUpon.

Pros

The tool is excellent and meets all the needs we identified in our acquisition process... but the customer support is what has made it a great decision.

Cons

Some of the intricacies of how the platform works... an example would be...building test questions in a test bank and pulling them into the course- 2 steps instead of just building the questions in the course. Customer support helped with items like this and helped us build out the process needed to be successful.