Adobe Commerce Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About Adobe Commerce

Adobe Commerce unlocks the power of data to create hyper-personalized commerce experiences out-of-the-box that drive deeper customer engagement and higher sales for global B2B and B2C enterprises. With a cloud-native, feature-rich...

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Feature ratings

Value for Money
4.1
Features
4.4
Ease of Use
3.7
Customer Support
4.0

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Ansh
Ansh
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/07/2021

Magento Good Platform To Design And Develop Website Easily

Magento is the oldest platform for a business website. Before Magento, we were using WordPress for website development but after getting some hacking issues in WordPress we used Magento for our client business. It is easy to use and manage user management in its admin panel. In magneto, we can work on a product catalog to manage product content, configuration. Magento provides complete sale detail about business products and analysis business growth.

Pros

Magento is the best solution to design a website quickly. It is a secure and customization eCommerce template to set up products details, Prices, Image. We can add multiple products according to business requirements. It provides a lot of templates design to change website design and functionality. If you need to create pages and posts we can work with the admin panel and complete tasks easily. No hard coding is required for website development. Admin panel of Magento is user-friendly easily set up meta tags, robots, and other digital marketing tasks. It is good for business and we can create large websites.

Cons

In the old Magento version, we face lots of customization issues but in the current version of Magento 2.4 we can easily set up products and SEO tasks.

Alternatives Considered

WordPress

Reasons for Switching to Adobe Commerce

Magento is secure and manage heavy website. In WordPress if you create large website then it takes load to open.
Fabian
Fabian
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 14/10/2019

My Magento Review

Magento is the future of online shopping. You can truly customize your shop for any look, feel or functionality you need.

Pros

I could customize my online store to look the way I want it while giving my customers the online shopping experience they deserve. The reviews extension really helps with building credibility.

Cons

I found that starting to use Magento was extremely overwhelming. I had to spend hours just setting up a few features that I needed.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Adobe Commerce

I needed a more professional and intuitive platform which allowed multiple integrations with third party products.

Switched From

PrestaShop

Reasons for Switching to Adobe Commerce

Magento was cost effective versus shopify yet provided great functionality.
Stephanie
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/08/2024

Adobe Always Comes Correct with their Platforms!

Overall, I will continue using Adobe Commerce because of the ease of posting items and the wide range of varying customizations which, make it something I don't need to spend a bulk of my time using.

Pros

The ease of use is what I enjoy most about Adobe Commerce. Like the other programs within Adobe they can be used to navigate workflow easily for ecommerce shop owners.

Cons

It can get pricey for a business owner if you have a larger inventory of items you're looking to sell. The customizations within your items can also up the price within the platform.

Top Adobe Commerce Alternatives

Jeff
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 05/06/2021

Works but Insanely Hard To Customize

We ultimately have decided to make the decision to move on from Magento Commerce because the hassle in customizing the platform. Our company has specific functional needs when it comes to ecommerce, and we're constantly having to not only implement and upgrade those in Magento, but ultimately upgrade and fix each time Magento comes out with a major release.

Pros

Out of the box, Magento promises to deliver on its core promise - to add products to a catalog, sell them online, and ship out effectively.

Cons

Our business requires many areas where we need to customize our technology in order to do business more effectively. We tried, many many times, to customize Magento to our specific needs, and the more we went down the rabbit hole the harder it was to not only implement but maintain longterm. Eventually, it becomes pointless to effectively grow when your technology hinders your progress.

Alternatives Considered

WooCommerce

Reasons for Switching to Adobe Commerce

We thought Magento would be able to give us more specific customization options with products, checkout, shipping, and customer data (searching and reporting).
Ashish
Ashish
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/06/2024

Great platform with some complexity

Pros

One of the most favored features of Adobe Commerce is its flexibility and customization capabilities. Our Company's IT team appreciate the platform’s ability to create unique and engaging shopping experiences tailored to our specific business needs.

Cons

integrating the platform with certain external systems can present hurdles, potentially complicating the initial learning curve for users.

Amiel
Amiel
  • Industry: Tobacco
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 10/02/2020

Magento 2.0 Review

We are extremely happy about this software. We have developed a fully functional CRM system together with a beautiful website -> no link but you can search Mike's Cigars and check it out yourself.

Pros

The biggest, most robust but most importantly Open Source e-commerce software out there. The only limitation is your imagination...

Cons

Developer's cost is really high unless you can afford in-house dev team like we do but otherwise, your budget will most likely be blown way before you finish your project.

Alternatives Considered

BigCommerce and Shopify

Reasons for Choosing Adobe Commerce

Our old system was deprecated, the software updates were really hard to apply. PCI compliance was hard to pass because of the old software and plug ins.

Reasons for Switching to Adobe Commerce

The rest of the products we compared did not offer the deep level of customization we were looking for.
Greice
Greice
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 13/04/2021

Greater security, stability and customizations

My experience, with a customized products website, is the best possible, after everything installed I never had any problems with updates or conflicts.

Pros

MAGENTO provides a system that is the most customizable, stable and secure. Integrating it with your add-ons is easy and hassle-free. Of course, to have it all, you need a robust hosting that is consistent with the system.

Cons

Because it is more robust and requires a higher quality hosting, we also have a more exclusive product without the appearance of sites made on other systems that are all similar.

Luca
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
1
Customer Support
1

3
Reviewed on 14/03/2020

Platform lacking in basic functions

Pros

Once all the configuration aspects have been resolved, the platform is working well, it suits for big projects with many SKUs.

Cons

Configuring the platform is frustrating, it needs high skills and is very poor in basic features. You need to install many extra modules and this could make you lose speed and stability.
Magento is only for PRO users with high economic resources.

Daniel
Daniel
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/06/2022

Adobe Commerce is one of the main ecommerce platforms in the world

Pros

Adobe Commerce it's a very detailed, very ecommerce focused piece of software. It has many features other solutions lack

Cons

It can be too complex for small and medium business. It takes a very skilled team to work it properly. It's expensive.

Reasons for Switching to Adobe Commerce

Most solid option, very detailed set of features, marketplace with extensions
Verified Reviewer
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 23/08/2024

Adobe Commerce Review

I think the content and product structure is solid. Security-wise, it's far superior to other CMS platforms.

Pros

Basic features are quick and easy to set up. Simple things like developing a simple theme are easy for anyone to use.

Cons

When you want to develop or customize something like a user interface, it can take a lot of time.

Christos
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 22/08/2019

The most sophisticated platform to build online stores

Magento has helped us provide our clients with the best online stores possible. The websites are robust, fast, and safe.

Pros

With magento we are able to build the best performing online stores for our clients. Magento is very robust and can support online stores of huge volumes of traffic or products.

Cons

Magento is quite difficult to set-up. A lot of infrastructure is required even for the simplest online store which makes it suitable only for high-end clients.

Alternatives Considered

WooCommerce

Reasons for Switching to Adobe Commerce

Magento is a much more robust platform for high demand online stores.
Stephanie
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 21/08/2018

Flexible and Administration Ease

Enterprise and dealing with the development company that supported us was terrible but community and a local developer has been great. We didn't have the budget for the big version but were sold into it by the developer when the community version was more appropriate.

Pros

We are a small family business and reliant (for many things) on our ability to manage the back end of our site. Neither of us have a background in building sites, managing integration, etc. but we have been able to get very comfortable with the back end of the site. For a novice or inexperienced person, I was surprised that I could pick it up quickly. We use the community version which has been critical to controlling costs. At that same time, we haven't sacrificed functionality in that there are some incredible plug-ins that ultimately replaced the Enterprise functionality (which we moved away from because of the annual price tag). We also work with a small development company locally who manage the set up of the plug-ins (but quite honestly it seems fairly straightforward). As the site "breaks" (for lack of a better word), we have our developer do it.

Cons

It's possible that it is far more plug and play than I realize for plug-ins but would love to see something user friendly created. There used to be some version of Magento that I think was discontinued but you almost need something for smaller companies that gives them the sophistication of the community edition but potentially managed by Magento. In the next few years, we need to make a decision to stay on Magento or move and Shopify has a managed version that is very intriguing. Our computers are using it and Big Commerce and they look every bit as sophisticated on the front end as we do but we are reliant on a separate developer who could move on or go out of business. A stable subscription based product for larger small businesses would be great.

Chrisitan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

Easier to Interact with Customers

It enabled us to provide a great customer experience and gave us the ability to manage our product catalogs efficiently. The analytics and marketing features were also very helpful in understanding our customer base and driving more sales.

Pros

I liked the ability to provide excellent customer service to our customers. With Adobe Commerce, we were able to quickly respond to customer inquiries and provide product information. We also enjoyed being able to customize our product catalogs to meet the needs of our customers. Additionally, with Adobe Commerce, we were able to easily analyze customer behavior and purchasing trends to better understand our customers and target them with more relevant offers.

Cons

I liked least about Adobe Commerce was that it had a steep learning curve and required a lot of time and effort to understand and use all of its features.

Alternatives Considered

Shopify

Switched From

WooCommerce
Umair
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/03/2020

Professional and Awesome E-Commerce Platform

I am using Magento in my E-commerce websites and also I have used this platform for my clients. My overall experience with Magento is really awesome because this is the platform that allows me to add products on client's websites with lots of details. My all clients are really happy with the work that I have done for them using Magento. Because this platform gives really unique and professional look to the websites. It's really incredible and it has solved all the eCommerce problems which I was facing in the past. Now I have created a number of online stores using Magento.

Pros

According to my experience, there are lots of things that I like in Magento. This platform gives you the power to create and build professional e-Commerce stores. We can add products in different categories and we can add complete details of the product. Purchasing options for the product are really fabulous and incredible because we can add different payment options. The dashboard is really easy to understand and use. This is the best open-source e-commerce platform that allows you to add beautiful and stunning themes for your website, So you can build a beautiful e-commerce website.

Cons

If you are going to install Magento on Local Server, then the method is a bit difficult. But if you are going to install on your own hosting then the process is really easy. So according to my experience, the process of Magento localhost installation should be easy for beginners. All other things about Magento are really awesome and fabulous.

Exauce
Exauce
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 24/04/2023

Adobe trade the best tool

I've been using Adobe Commerce for a few weeks and I'm starting to feel comfortable using it. I think I'm using the tool more and more, unlike other platforms on the market.

Pros

Interesting native SEO feature for an e-commerce project solutionIdeal for managing your stock and the costs are very low

Cons

A little difficult at first to get started but then, once you know how it works, it's pure happiness :)

Alternatives Considered

Adobe Advertising Cloud

Switched From

Adobe Advertising Cloud
Kavindu Githsara
Kavindu Githsara
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/12/2022

Is Adobe Commerce the Right E-Commerce Solution for Your Business?

Overall, Adobe Commerce is a solid choice for businesses looking to create and manage an online store. Its user-friendly interface and wide range of features make it easy to set up and manage an online store, while its integrations with popular payment gateways and advanced security measures provide a secure and reliable platform for conducting e-commerce transactions.

Pros

One of the main pros of Adobe Commerce is its user-friendly interface, which makes it easy for us to set up and manage our online store. The platform also offers a wide range of customizable templates and design options, allowing businesses to create a visually appealing and professional-looking store.Another pro is the platform's integrations with popular payment gateways, such as PayPal and Stripe, which make it easy to accept payments from customers. Adobe Commerce also offers advanced security measures to protect customer data and ensure secure transactions.

Cons

One of the cons of Adobe Commerce is that it can be expensive, especially for businesses that require a lot of customizations or advanced features. Additionally, the platform may not be suitable for businesses with very large product catalogs, as it can be resource-intensive and may require additional server resources to handle the load.

Verified Reviewer
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
2

3
Reviewed on 30/04/2021

Was one of the best. Not anymore

Pros

Magento started as a great ecommerce platform catered to all business of any sizes. Sadly, since 2018 it has succumbed to the B2c business model of Adobe and the likes which reduces even more an already small open source market.

Cons

Since 2018 and with the adquisition from Adobe, one of the best ecommerce platforms in the market succumbed to the greed of the B2C business model of Adobe and the likes which pretty much milk their products through subscriptions. Which resulted in an almost abandoned and forgotten open souce version.

Alternatives Considered

OpenCart, WordPress and Shopify
Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/07/2018

Industrial performance on an open source platform

Incredible way to leverage the power of e-commerce on the internet.

Pros

Magento proves time and time again to be scalable beyond any other e-commerce platform that I've tried. With millions of plugins and plenty of developers working freelance worldwide, we've never hit a problem that can't be solved with an inexpensive plugin or a few hours of third-party development costs.

We've put through tens of millions of pounds of transactions throughout the years and the ability of the websites to handle peaks and troughs of traffic are unparalleled.

Cons

The software needs a true developer to customise it's functionality. If you wish to do something that is not handled by a plugin, the process of specifying and developing a custom function takes more involvement than on other platforms. Magento provides a bulletproof solution for enterprises where a member of staff can be tasked with the daily running of the site, it's not a "fire and Forget" solution by any stretch of the imagination.

Kevin
Kevin
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
2

5
Reviewed on 09/04/2019

Still the best scalable e-commerce platform i've used

Am surprised that Magento sort of ranks below Joomla, drupal and shopify in current market shares but I would definitely be comfortable with only relying on Magento

Pros

Magento has been around a long time and has many stable patches released, community of forums and help along with long list of extensions/plugins. Magento structure is nice for keeping up and learning MVC. The free community edition is already enough to run full fledge e-commerce site as well as given the option to do multi-stores in the same account. As a developer i did not want a out of the block low-coding to start off with (wordpress/shopify) so its a great tool to keep up with.

Cons

Magento initially always tends to be pretty slow. The admin procedures such as exports, updating, backup, etc all seem a little unstable at times. Understanding your current state and limit of scalability(before improving it some other way) always seems questionable or hard to gauge at first.

Rob
Rob
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/11/2020

Brick & Mortar and eCommerce store made easy

The fact that you’ve got Desktop, Mobile and Brick and Mortar all handled in one place, your shop will be up and running within a ridiculously short amount of time.

The power of Magento takes the hard work out, leaving you with the easy work of offering your customers a great experience from arriving, to leaving with what they were looking for...

Pros

Magento makes it quick and easy to add and manage your inventory.

From importing your old (archaic) spreadsheets and adding photos, to grouping your products in coherent sections, Magento Commerce quickly brings your brick and mortar stock into an ePos system, and simplifies the process in getting your online store out to the world swiftly.

The templates allow you to put your company branding into a strong online offering, with both desktop and mobile support cleanly and crisply delivered.

The fact that Magento is built to manage stock sold both in store and online in one simple central content management system ensures that all orders will be processed quickly and efficiently.

Even organising the reordering process can be automated through multiple vendors, and stock taking will be at the click of the mouse (or the touch of the screen)

Payment processing is out of the box, with payment merchants easily added and many offered.

Cons

I guess the only real issue is how well you’ve organised your stock before starting with Magento, but this will apply to any eCommerce platform.

I was using several CSV/excel spreadsheets, but once you’ve cleansed (corrected duplicates, ensured product IDs etc were correct), Magento will do all the heavy lifting for you on import.

I wouldn’t really say that this is a negative, as it’s a standard housekeeping that you would do on any eCommerce platform.

Pedro
Pedro
  • Industry: Consumer Goods
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 08/03/2018

Great ecommerce tool, providing 2 different models (one free and another one paid).

Not having to develop my own ecommerce platform

Pros

One of the most important things is really well prepared for handling the most common ecommerce businesses requirements out of the box even in the free version (paid version provides thinks like RMA support also), especially important supports international business setups. The things that are not handled out of the box can be completed through modules, some free/ some paid.

Cons

That hey don't have a SaaS option (they used in the past, Magento Go) as that will be easier for startups and SMB. Also the installation of the modules should be made more plug and play without needing tech support and more stable, as some time when adding new modules they crash with each other, and that means everything requires a lot of testing, that could be time consuming. In comparison to tools like shopify, Magento is much more complex.

Lydia
  • Industry: Sporting Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 06/08/2019

Perfect for online sales management

We've been using Magento to develop and manage several websites for the past few years.
While my team was not the one to create the website, we were given a lot of access to manage and customize it as needed. Including running ads, using widgets like location finders, etc.
I also appreciated the places where you could instantly change a product value everywhere on the site.

Pros

• Ease of use for new users
• Options to restrict and permit users to have certain features
• Visual Set up
• Universal information implementation

Cons

• If your admin set you up incorrectly, you may be limited in your actions.
• Older versions are a little more confusing

Verified Reviewer
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 12/07/2018

It was easy to transition from WordPress to Magento for a large e-commerce site

Ability to successfully handle business with various types of customers for a business that does both b2c and b2b.

Pros

I used to think that WordPress was the best CMS available. However, once I started working for a company with complex e-commerce needs, I soon realized that WordPress just wouldn't do the job. What I enjoy about Magento is its ability to handle complex systems, and it's ability to integrate with various systems and plugins. Our business is both b2c and b2b, and I'm amazed at Magento's ability to handle our different types of customers.

Cons

At first I felt like the interface was a little clunky. It was not as clean of an interface as I was used to with WordPress. At first it can be a little overwhelming to navigate, but it doesn't take too long for the interface to become second nature. Also, there are a few work arounds that are needed here-and-there. For example, it's easier to copy and paste html code into a text editor instead of editing it within Magento. And sometimes there is a "save and continue" button that doesn't make much sense, as it redirects you to another page as soon as you save your work. But you get used to all of this pretty quickly.

Samantha
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
2
Customer Support
2

4
Reviewed on 11/11/2021

Good software for larger businesses

Very time consuming, I would not recommend.

Pros

You can customise this software very easily and the cost is low compared to others.

Cons

The constant need for updates, makes this software unsuitable for a small business. You need a dedicated IT department to keep everything up to date and secure.

Rob
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/02/2018

By FAR the best platform our company has used for E-Commerce

Great E-Commerce platform that any small business owner should turn to when hosting their own website platform.

Pros

Magento can do almost everything and anything and there are so many plugins and addon's from the Magento community that pushes it far beyond just a website platform into something else that can really be tailored to fit your websites needs. Our Company came from the Yahoo platform and that was just a 4 wall padded cell compared to Magento which is beyond anything we can fully utilize to its maximum potential for our E-Commerce business.

Cons

There is some learning curve to Magento; however, with a little time it is easy enough to master and ends up having much more functionality and versatility in the long run.

643 reviews