User Reviews Overview
About MedEZ
MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are...
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
HIPAA compliant and easy for claims
Pros
This is a great program for electronic records in the mental health field. It is super easy to submit insurance claims.
Cons
Awesome program! I have not had any concerns with this program.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Economical, Efficient, Easy to Use, Excellent Customer Service
The system is very efficient and easy to use. Documentation being completed timely is critical to our business sustainability because that is how we are paid for services by funders. Services are not sent to claim status unless the documentation has been completed and signed by the provider. Excellent checks and balances!
Pros
The software is a comprehensive package that allows us to schedule, document treatment episodes, and bill for services with the greatest of ease. The quality of the customer service is unmatched in the industry. Prompt response and swift problem resolution make MedEZ the easy choice among all of the electronic healthcare record companies out there today.
Cons
It would be helpful if there was a way to “black box” a patient record preventing some providers from access. We are in a rural area and have had relatives of staff and staff themselves seek treatment in our primary care program. It presents an awkward situation when everyone in the office has access to the record. I believe this is something that MedEZ might be working to resolve. Other than that - the system meets our needs completely.
Reasons for Switching to MedEZ
We chose MedEZ over the competitors because of the product’s ease of use and their willingness to work with us on the cost of the system. MedEZ is very economical for a small business or start up company. The system is flexible enough to grow with your business and the customer support is outstanding!- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Incomplete Product
Not great. I feel like I was sold something that I didn't get, and they've cost our business a significant amount of money, so that for the first time in 6 years, we are needing to get an advance/loan to cover our payroll and other expenses. The RCM was extremely damaging, and it certainly feels as if they're being punitive for our decision to discontinue their management of our billing.
Pros
I like the Wiley integration--in fact, that was one of the big selling points for us.
Cons
Customer Service and support. They offer RCM, but did a terrible job and when we moved in-house, they removed the RCM features.
Reasons for Choosing MedEZ
We are growing our business and we needed the ability to bill utilizing two different EINs/NPIs and Business names with a SSO. This is something that MedEZ is able to do, but I'm not sold that the trade off has been worth it.Switched From
SimplePracticeTop MedEZ Alternatives
SMART EHR
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Psychiatric Inpatient Billing and Collection
As a billing vendor for many different types of provider agencies, I had a great experience using the MedEZ application to handle billing and collections for one of our State agencies that operated inpatient psychiatric hospitals. The MedEZ staff helped to implement the application on our servers and train our staff to use the application.
The MedEZ technical staff presented and easy to follow work-plan for implementation which included building customized input routines to upload patient demographic and charge data to the billing system. They helped to build all 837 files to Medicare, Medicaid and commercial insurers. The system handled 835 auto posting and has a variety of reports to manage the data.
Technical support was exceptional and they also helped to build new functionality based on our client's workflow and data processes requirements.
I would highly recommend the use of this product to billing vendors and inpatient psychiatric facilities.
Pros
Ease of use and the application was easy to customize. Retrieving data from the back end database table for adhoc reporting was a breeze.
Cons
There were some features that could have been more automated, but we had very seasoned staff to manage the billing process. However, if needed, the MedEZ technical team worked closely with our billing team to implement new processes based on our client needs.
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Great EHR program and easy billing use
This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. The software was not easy to pick up at first, but overtime it does become easy to use.
Pros
This software was really easy to use and to submit insurance claims. I also felt that it was very HIPAA compliant and protected patient's records. Other features I like are being able to take clinical notes and record billing codes. Also, the program is very economical as the company will work on the cost of the system.
Cons
The software does lag sometimes and will freeze up once in awhile. The software does require a good amount of time to get use to, but if you dedicate the time then everything gets easier.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Best Software & Support for the Money.
They are a great group to work with. The software works great and the support is over the top. They are up and coming medical software company growing leaps and bounds. The software is in modules and you can also setup the users in department groups to keep security tight.
Pros
Most part very easy to use.
Cons
Not having a road map as to where thing pull from to understand issues quicker.
Response from MedEZ
Thank you for the kind words Mr. Arnold.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great software
enable physicians, nurses and other authorized users to share data and streamline processes across an entire organization. An online digital chart displays up-to-date patient information in real time, complete with decision-support tools for physicians and nurses. Simple prompts allow swift and accurate ordering, and documentation.
Pros
very easy.
Cons
look and feel
Response from MedEZ
Thank you for your feedback and review.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Great to manage patient information
I used this in a third party agreement with a doctor's office through a home care company. They were doing stem cell testing in the nearby medical center and it was used to manage their patients.
Pros
It was definitely easy to use and the organization for the massive amount of patient information coming in was easier to manage because of the software.
Cons
I would suggest a little more security because there were some HIPAA concerns in the IT department at my company but that may have just been them being super secure.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best Software Ever!!!
I have been using this software for many years now and I can really say it has been amazing. It is very easy to use and also the features are very helpful. Customer support is also very dependable.
Pros
the different features that it has to help our company throughout the day.
Cons
none
Response from MedEZ
Thank you Mrs. Desir for such kind words.
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Review Source
Integrated Software Solutions, MedEz Software
Since 1996, we have been a customer of Integrated Software Solutions and have utilized its MedEz software. MedEz software has met all of our needs and more. Additionally, the customer and tech support is outstanding and each time we have needed their help, it was delivered promptly, successfully and with courtesy. We highly recommend Integrated Software Solutions for its products as well as its product support.
Pros
The software meets all of the needs of this organization. The customer and tech support is outstanding. Customer and tech support are very responsive and the assistance we received in provided in a professional and courteous manner.
Cons
None
Response from MedEZ
Thank you Mrs. Hundley for such nice words.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Support Team
Amanda Brown specifically has always made herself available to help my staff with training, etc. When we need changes to forms, etc. she is always quick to help us out. Med Ez is very user friendly & helpful with billing issues.
Pros
Easy to learn & user friendly.
Cons
There are some things my state requires that are not easy to implement.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
MedEZ
The staff have made this process very easy. We have weekly phone conferences and we go live next week. I feel prepared and confident that this will go smoothly.
Pros
It has a scheduler, electronic health record, billing and e prescribing for an affordable price. The support staff are excellent and well organized.
Cons
Some things could not be customized with the Treatment Plan. We found a work around though.
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Review Source
MedEZ is a good program and easy to use!
We have been a MEdEZ user for quit some time now and found the software easy to use for not only our staff but also our volunteers. The customer service department is quick to reply to any questions we may have and/or fix any problems that may arise. The software is capable of serving small to large size medical offices. Would highly recommend this software.
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Review Source
MedEZ is an essential tool to our business. It simplifies our day-to-day procedures, allowing us to take greater care of our patients. Its EMR functions are innovative and very easy to use, making it a tremendous asset to all of our employees. Technical support is also great. For anything you need you can file a claim and usually within half an hour you will have a technician working on your issue!
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Review Source
The software is very user friendly, easy to navigate through.
The software has been a blessing, it made my work a ton easier. Everything is very accessible and labeled extremely well. The customer service people at MEDEZ are the best. I have used this product with two mental health facilities and would recommend it to anyone looking to do mental health billing.
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Review Source
We are a Medical Practice that has three offices. With MedEZ it's very easy for all the offices to interact with each other and be able to see the same information in real time without waiting for some one to get off. They have a wonderful tech support; if you have a problem with anything or just a question, they have no problem with answering promptly.
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Review Source
Great Program
I really enjoy this Medez software. It is so easy to use for your staff. The staff members are awesome especially Amanda Brown. She is a rock star and is wiling to answer all your questions. I would recommend this program to Mental health and CD treatment cen
ters.
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Review Source
Ease to use and customer service is excellent
the patient dashboard is very easy to use everything is in one area
they can improve in the billing reports
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Review Source
Medez has facilitated our practice's processes and increased our revenue with its easy-to-use patient management system and its online direct billing to insurance companies.
