User Reviews Overview
About Lodgify
With Lodgify’s software, users can easily build an optimized vacation rental website in multiple languages, accept direct bookings with credit card payments and oversee all of their daily operations. The channel manager allows...
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- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Setup support was top notch
Pros
I like having one point of contact for everything. The integration is key to making rental management easy.
Cons
There is a missing link with VRBO. Chatting with guests before booking still has to be done in the VRBO app.
Alternatives Considered
Guesty LiteReasons for Choosing Lodgify
Support for hostzaver was terrible and it was very buggy.Reasons for Switching to Lodgify
Recommendation from another vacation property owner.Response from Lodgify
Hello James,
Thank you for taking the time to write a review and share your experience with Lodgify. We are thrilled to hear that you had a great setup experience with our support team and appreciate the convenience of having a central point of contact for all your rental management needs.
However, we apologize for any inconvenience you may have experienced with our Vrbo integration. We continue working to improve our platform and provide the best possible service for our users.
We hope you will continue to have a positive experience with our platform. If there is anything we can do to assist you, please don't hesitate to reach us at [email protected].
Best wishes,
The Lodgify Team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Muddy Boots Escapes (UK) Great Experience with Lodgify
Excellent... we're really small but they treated us so well and o0ur learning curve was steep and the team are so helpful and patient
Pros
The Team !!
Really helpful
Really nice
Really patient
Cons
The App...
Bit clunky and slow
Also a bit disjointed with features between users
Alternatives Considered
HostawayReasons for Switching to Lodgify
Mopre features that suited us included int he package PLUS broader set of API Channel PartnersResponse from Lodgify
Hi Christopher!
Thank you so much for your detailed feedback! We’re thrilled to hear that you had a great experience with our team and felt supported throughout your steep learning curve. It’s wonderful to know that our features and broader API channel partnerships suited your needs.
We appreciate your comments about the app and will share your feedback with our team as we continue to improve the platform. If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!
Best wishes,
The Lodgify Team
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Review on Lodgify
Good customer service, the idea is good, but still has plenty of details to improve
Pros
Be able to operate all channels from a single platform
Cons
That the sync with Booking is not available for "Booking Request" configuration and that the PM Modules and Reports available at Ultimate are not adding too much value.
Response from Lodgify
Hi Enrique,
Thank you for taking the time to share your review! We’re glad to hear you’re finding value in operating all your channels from a single platform and that you’ve had a positive experience with our customer service.
We appreciate your feedback regarding the Booking.com sync and the PM Modules and Reports. Your insights are incredibly valuable as we continue to improve and enhance our platform to better meet the needs of our customers.
If you have any additional suggestions or need assistance optimizing your setup, don’t hesitate to reach out. We’re here to help!
Best wishes,
The Lodgify Team
Top Lodgify Alternatives
- Industry: Hospitality
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Low volume user
Has been very good for my small amount of properties. I think it could be better if I upgraded with more automations, reports, etc, however with only 3 properties don’t know that the additional features are worth it to me.
Pros
Calendar syncing, website development, guest messaging, pricing options
Cons
Doesn’t work uniformly with each platform is Airbnb vs Vrbo
Alternatives Considered
GuestyReasons for Switching to Lodgify
Lodgify was lower cost for small number of rental properties.Response from Lodgify
Hi Michelle!
Thank you for sharing your experience with Lodgify! We’re glad to hear that features like calendar syncing, website development, and guest messaging have been beneficial for managing your properties. We understand that as a low-volume user, you’re weighing the value of additional features, and we appreciate your feedback on platform compatibility. If you have any questions or ever decide to explore upgrades, we’re here to help!
Best wishes,
The Lodgify Team
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A platform for connecting everything you need!!
So far, this has been a fantastic experience and really helped me with the professionalism of my web presence
Pros
Step-by-step instructions to configuring my channels and building my website
Cons
I don’t like that I cannot edit a nightly rate inside of a quote without changing the overall nightly rate
Alternatives Considered
GuestyReasons for Switching to Lodgify
It was easy to get started on the free trial and then I couldn’t live without itResponse from Lodgify
Hi Lea!
Thank you for your thoughtful feedback! We’re thrilled to hear that Lodgify has helped enhance the professionalism of your web presence and provided an easy-to-follow setup experience for your channels and website.
We appreciate your input about editing nightly rates within quotes and will share this with our team for consideration. Your insights are invaluable in helping us improve!
If you need any further assistance, feel free to reach out—we’re always here to help.
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Gets the job done
Experience has been good overall. I moved over specifically because the booking website offered a lot more customization options than my previous PMS.
Pros
Pricing was competitive compared to other PMS platforms. Customization options on the booking website was a huge bonus.
Cons
UI is a little clunky. The settings could be a little overwhelming for someone who hasn't had experience with other PMS platforms.
Reasons for Choosing Lodgify
Lodgify offered better customization options with the booking websiteSwitched From
Guesty LiteReasons for Switching to Lodgify
The pricing was a little less and the customizationsResponse from Lodgify
Hi Eddie,
Thank you for sharing your detailed feedback! We’re glad to hear that Lodgify's competitive pricing and booking website customization options have been a great fit for your needs. We understand that the UI and settings can feel a bit overwhelming at first, especially for those new to PMS platforms, and we truly appreciate your input as we continuously work on improving user experience.
It’s wonderful to know that switching to Lodgify has been beneficial for you overall. If you ever need further assistance navigating the platform or have suggestions for enhancements, we’re always here to help!
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Short term rental in lodgify
Pros
The option for Direct bookings and website builder
Cons
The user experience before the onboarding. Afterwards everything went smoothly
Reasons for Switching to Lodgify
Website and direct bookings. Promotion on black fridayResponse from Lodgify
Hi Joao!
Thank you for your feedback! We’re glad to hear you’re enjoying the direct bookings option and website builder. We appreciate your honesty regarding the user experience before onboarding and are happy to know things went smoothly afterward.
If you have any questions or need assistance as you continue using Lodgify, feel free to reach out—we’re here to help!
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Reviewing Lodgify Software as a first time user
Pros
onboarding representatives are knowledgeable and helpful
Cons
i wanted another onboarding sessions and denied the request for another session. very disappointed in this because i needed more detail/instructions for making using this software.
Alternatives Considered
Hostfully Property Management PlatformReasons for Switching to Lodgify
i choose Lodgify due to cost comparison to Hostfully and the website sales info coupled with the sales representative give details of the advantages of using Lodgify.Response from Lodgify
Hi there!
Thank you for sharing your experience with Lodgify. We're thrilled to hear that our onboarding representatives were knowledgeable and helpful. We're sorry to learn about your disappointment regarding the additional onboarding session. While we aim to provide thorough initial guidance, our Support Team is always available to assist with any further questions or details you might need to make the most of our software.
We're glad you chose Lodgify and look forward to supporting you as you grow your business!
Best wishes,
The Lodgify Team
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Lodgify is better than I expected!! Highly recommend!
My overall experience with Lodgify has been better than I expected. For months, I researched various platforms such as Ownerrez, Hostaway, Hospitable, Uplisting, Guestsy, etc. I was extremely hesitant to move forward with any of them due to mixed customer feedback from all these platforms. I had a hard time finding a good source of truth. I finally decided to take the risk and try Lodgify based on all their features. Especially the website builder which I heard was amazing (this is what sealed the deal). I can say wholeheartedly that I have no regrets. I am very happy with my decision and would recommend Lodgify to others. I am extremely impressed with how fast I was up and running and their excellent customer support team. No matter when I call, someone always answers and is able to answer my question right away.
Pros
There are so many things I like. For starters, their website builder was very easy to learn. Creating my first rental website was quick and if I ever got stuck I called customer support and they helped me right away. Integrating my OTAs to Lodgify was a seamless process (it did not cost a thing and the customer support was amazing). The customer support team set up time with me to ensure all my connections and information was working well. I was up and running in no time. Lastly, I can't say enough about the excellent customer support and service you can expect to receive from Lodgify. Whenever I have called with questions, they have been able to answer them. Their knowledge article base is very helpful. They make learning their system very easy.
Cons
I wish their Professional plan included ability to set up various bank accounts for multiple properties. I had to upgrade to the Ultimate plan for this feature but Lodgify was kind enough to give me a big discount.
Response from Lodgify
Hi there!
Thank you so much for sharing your detailed and positive experience! We're thrilled to hear that Lodgify exceeded your expectations and that our website builder and customer support have been standout features for you. Your feedback about the Professional and Ultimate plan options is invaluable, and we're glad we could offer a solution that worked for you.
It’s fantastic to know that after researching other platforms, you found Lodgify to be the right fit. Our team works hard to make onboarding and day-to-day management as seamless as possible, and comments like yours motivate us to keep improving. Thank you for recommending us, and we look forward to continuing to support your vacation rental business!
Best wishes,
The Lodgify Team
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Front End of site is not the same is the Back end
I am surprised that the onbaording lady appeared to be un aware that if I used Lodgify to take Airbnb bookings that airbnb would add a hefty fee...
Pros
Did not get far enough as I could not create the website
Cons
Customer service were very keen to please me, initially because they thought I was going to take airbnb bookings through Lodgify. I felt they mislead me because they inisisted that it would not cost me anything. I was (of course) suspicious. When Lodgify eventually confessed that airbnb would add a hefty charge if I took their bookings via Lodgify, and I thus dropped the idea, the Lodgify onboarding lady somewhat lost interest in me. The text which I saved and published on the website was not the same as on the front office. She could not help me with this and forwarded it to the tech team who advised me to retype the text in again. I did it several times and it still did not appear correctly on the front end. All very frustrating. I am asking for a refund now, so let's see what happens...
Response from Lodgify
Hi Fiona,
We're truly sorry to hear about the challenges you faced with our platform. It's important to us that your experience with Lodgify is smooth and transparent, and we apologize for any confusion or frustration caused. We appreciate your feedback as we always strive to improve our customer experience.
If you have any questions in the meantime, please do not hesitate to reach out to us. We are here to help.
Best regards,
The Lodgify team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great property Management software
My onboarding experience with [sensitive content hidden] was amazing ...she was very knowledgeable
Pros
speaking to actual people when setting up
Cons
The cost of the product was more than I wanted to spend
Response from Lodgify
Hi Nick,
Thank you for sharing your experience with us. We're delighted to hear that you found your onboarding experience amazing!
We understand that pricing is an important factor in choosing a property management software, and we appreciate your feedback regarding the cost of our product. We strive to provide value for our users while ensuring the quality and reliability of our services.
If you have any further questions or need assistance with any aspect of our software, please feel free to reach out to us. We're here to help.
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
User review
Overall it’s a great tool. Some updates are still needed periodical follow up calls basically make the a difference vs other providers makes a huge difference in costumer experience too!
Pros
The constant check back and follow up calls! Please continue this feature because it’s very helpful and makes your product way more valuable than other competitors on the marketplace. It really helped me to have a call with Alice at least every 3-6 months to discuss changes updates we had experienced on our accounts. She was very knowledgeable and was able to help me understand the system a little better after each call! I have forgotten a lot of information that I received during the set up calls. These calls help me to also make changes and add new features that I did not have originally.
Cons
Taxes for the service I would like to have official invoices provided for bookings made over Lodgify only. This is very important for the user and there are no solutions for the taxes at this moment at least in Mexico.
Automated language translation. The idea is to use only Lodgy to respond to all the messages but once you respond over Lodgy the message is appears in the language that was written so Airbnb will no longer translate to for example French if the guest is coming from France and using the French version.
This is a big issue we have received two very bad reviews on booking.com and our unit is not being received any new bookings since because the guest were upset that the messages were sent in English and not Spanish!
Response from Lodgify
Hi Emese,
Thank you for your detailed feedback and for sharing both the pros and cons of your experience with Lodgify. We're glad to hear that you find the periodic check-ins and follow-up calls valuable.
Regarding your concerns, we appreciate your feedback about automated language translation. We'll take this into consideration as we continue to enhance our platform to better meet your needs.
We're committed to providing you with a great tool and improving our service based on your feedback. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out. We're here to help and ensure you have a positive experience using Lodgify.
Best regards,
The Lodgify team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Customer Service
We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.
Pros
When it works. Theis ability to solve basic issues is good.
Cons
We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.
Response from Lodgify
Hi Jerry,
We apologize for any confusion or inconvenience caused by the delay in resolving your inquiries.
If there are any issues or concerns you'd like us to address, please don't hesitate to reach out to us directly.
Best regards,
The Lodgify Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Using Lodgify
I like this company and it’s services. The customer service is good. There are some things that could be easier but all in all I’m happy with the service.
Pros
Putting everything in one place. Having the calendar, inbox and channel manager together so you can check messages, booking dates etc.
Cons
The onboarding was a lot of work and overwhelming. Not having an overview to start with and not knowing how long it would take.
Response from Lodgify
Hi Diane,
Thank you for your review. We appreciate the time you took to share your experience with us.
We understand that the onboarding process can feel overwhelming at times. We're continuously working to streamline it and make it more user-friendly. Thank you for sharing your feedback on it.
Please don't hesitate to reach out if you have any further questions or need assistance with anything at all.
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Everything in One Place
The help desk is fantastic, and always quick to answer. They have solved many problems for me. Always polite and helpful.
Pros
I can see my calendar and all my bookings in one place. The PM module shows how my rentals are doing.
Cons
A little pricey to get everything, but well worth it.
Response from Lodgify
Hi Brenda,
Thank you for sharing your experience with Lodgify! We're thrilled to hear that our platform has provided you with the convenience of managing all your bookings and calendars in one place.
Your feedback about our pricing is valuable to us. We're committed to providing value through our services and continuously strive to optimize our offerings.
Should you have any further suggestions or if there's anything we can do to enhance your experience, please feel free to reach out. We're here to ensure that Lodgify continues to meet and exceed your expectations.
Thank you for choosing Lodgify and for your positive feedback. We appreciate your support!
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Property Management Software (a first)
My experience has been in the middle a 3 or a 4. I don't feel completely lost, but I don't feel completely confident yet. I think it is a building experience and you have to trust the process. It was really frustrating at first, but the onboarding helped a lot.
Pros
I like that everything is now on one calendar. It was good to have an onboarding specialist because the VRBO and Stripe issues to get it set up. Airbnb was great because all I had to do was put my listings in Lodgify. It was overwhelming at first, but now I have a better handle on it.
Cons
I am finding that I am getting started on building the website. I don't know exactly what to do with it, but trying to figure it out. I may have to reach out to someone to help me put it together and get it up and going. It would be nice if there was onboarding for that part, but I just need to sit down and do it.
Response from Lodgify
Hi Tammy,
Thank you for sharing your experience with Lodgify!
We understand that website building can be daunting, but we're here to help you every step of the way.
Don't hesitate to reach out if you need assistance or guidance as you continue to explore our features.
We're here to support you!
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Mulit-year user
Overall experience is great and we look forward to adding a third account
Pros
Lodgify seems to have met all the requirements for our hospitality business. We have been utilizing this software for more than 5 years and have run into very few issues.
Cons
PM modules seem to be a bit overpriced and the guides/guest app function of it is nearly worthless. The other complaint would be no in-PMS functionality for door code generation like other PMS's have built into their software.
Response from Lodgify
Hi Kyle,
Thank you for being a long-time user of Lodgify! We're thrilled to hear that our software has met the requirements for your hospitality business over the past 5 years.
We appreciate your feedback regarding the PM modules and the guides/guest app function. Your insights are valuable, and we'll consider them as we continue to improve and enhance our features.
If you ever have more suggestions or if there's anything specific you'd like to see in future updates, feel free to reach out. We're here to support your success and look forward to serving you for many more years.
Best wishes,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Lodgify has all my vacation rental platforms at my fingertips!
Lodgify's onboarding calls were huge. They enabled me to be more comfortable and less overwhelmed in setting up and managing Lodgify. The calls took away the hesitation and made me feel less overwhelmed about have a platform that managed all of my channels. Our onboarding specialist [sensitive content hidden] made the transition smoothness and was extremely knowledgable in any questions that I needed questions to.
Pros
Lodgify is a good platform to be able to be on multiple vacation rental platforms and have all of my calendars sync in real time. I like the ability to be able to run specials on certain, days, weeks or months and have it populate across multiple platforms as well.
Cons
There were no cons that I can recall. Our onboarding specialist was extremely knowledgable.
Response from Lodgify
Hi Deen,
Thank you for sharing your experience with Lodgify! We're delighted to hear that our platform has streamlined your vacation rental management across multiple platforms.
It's fantastic to know that our onboarding process, was instrumental in easing your transition and addressing any concerns you had.
Please don't hesitate to reach out if you have any further questions or need assistance.
Best wishes,
The Lodgify Team
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Lodgify is not what it seems
Worst experience ever!!! And I am not getting my money back. I just wanted to rent my dads home so I can afford the mortgage and keep it in the family. I didn’t meet to make a profit. Just wanted to break even and this has been a difficult experience on top of worrying about loosing the house. Now I am loading almost $500 to a company that is crap and is making enough money to refund me but won’t. Thanks for nothing.
Pros
Nothing. Nothing worked. It took forever to set up and I am sure I lost renters due to the syncing errors and conflicting policies.
Cons
Nothing syncs correctly and when it did it took one month. The policies don’t sync correctly so it shows different policies in different places. When I call customer support it takes them 10 min to answer a simple direct question. They are also not open on the weekends for customer support when most of the business for a vacation rental happens over long weekends. The send you a ridiculous number of emails asking if you need help which are clearly automated. But when you ask for help it is a nightmare to get straight answers. Not to mention it is almost $500 for their best plan which looked great. But now I realize how horrible it is. If I cancel my plan I won’t get a refund for the 10 months that I will not use it. I would suggest not giving them any money because you won’t get it back.
Response from Lodgify
Hi Cheryl,
We appreciate your feedback and want to address your concerns and clarify some points regarding your experience.
We understand that you faced syncing issues and confusion about cancellation policies on different OTAs. The behavior of these policies can vary depending on the platform. For Airbnb, the cancellation policies need to be managed directly on their platform, while for VRBO, the policies are set up in Lodgify following their specific rules. We're actively working to provide clearer guidance on managing these policies.
Your feedback about customer support response times and availability over the weekends is noted, and we are working to improve our service.
Regarding pricing, we value your feedback and are committed to delivering a service that meets your expectations.
Thank you for sharing your insights with us, and we sincerely apologize for any inconvenience caused.
Best regards,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Review of Account Manager process
so far so good, i am happy with Lodgify
Pros
I like the support I received from the account management team who booked monthly meetings to go over any issues I may be having as a new user and think that this option could be available for longer.
Cons
I sometimes find it difficult to understand how to make changes to pricings in the different platforms and to know what syncs to what platform
Response from Lodgify
Hi Jennifer,
Thank you for sharing your review of the Account Manager process! We're thrilled to hear that you appreciated the support from our account management team and found the monthly meetings helpful.
Regarding the challenges you mentioned about pricing changes and platform synchronization, we understand how important clarity and ease of use are in these areas. We're continuously working on improving our platform to make these processes more intuitive for our users.
We're delighted to hear that you're happy with Lodgify overall. If you ever have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
The Lodgify team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Wish they would help when you call.in instead of give answers that do not work
Great if you have a few properties that all function the same. Poor if there are any variances.
Pros
One place to look. Worked well until we added additional properties and could not get them to fix it or get a call back from someone that could help.
Cons
Handling of issues and problems. Not being able to speak woth someone that could resolve issues as well.
Response from Lodgify
Hi Justine,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our support services.
If you have any unresolved issues or if there's anything else we can assist you with, please feel free to reach out to us directly. We're committed to ensuring that your experience with Lodgify meets your expectations.
Best regards,
The Lodgify Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Lodgify good price point but ongoing integration problems means regular payment & booking...
People are great, good price point, but poor software integration continues to prove costly, and with no motivation from the big players to fix four years on.
Pros
Interaction with staff and instant calendar overview we use daily.
Cons
Poor integration between VRBO/Bookabach and other related brands has meant lost business, incorrectly stated property details etc. all resulting in a loss of trust and business immediately after. 1 in 4 VRBO bookings since VRBO and Lodgify were integrated. Inbox has never passed on VRBO or Booking.com message since inception. Have tried working this through with Lodgify and agencies but for no result other than "provide (the other partie) with feedback."
Alternatives Considered
HostawayReasons for Switching to Lodgify
Price point. newbie to industry then.Response from Lodgify
Hello Peter,
Thank you for sharing your experience and feedback. We're sorry for the integration challenges you've encountered, and we understand their impact on your business.
We're committed to improving our integrations and enhancing your experience. Your concerns have been noted, and we're actively addressing these issues to provide you with a more seamless and reliable experience.
We appreciate your patience and value your business. If you have any further questions or concerns, please don't hesitate to reach out to our support team. Your satisfaction is important to us.
Best wishes,
The Lodgify Team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Very good experience
The onboarding specialist has done her job very well, now I am going through a learning curve.
Pros
Very complete, affordable easy to learn..`
Cons
nothing, everything seems pretty easy...
Response from Lodgify
Hi there,
Thank you for your positive review! We’re glad to hear that you find the platform complete, affordable, and easy to learn.
It’s great to know that the onboarding specialist was helpful. If you have any questions or need further assistance as you continue your learning journey, feel free to reach out to us.
Best wishes,
The Lodgify Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Easy set up with multiple onboarding calls to ensure everything is set up correctly
Easy to use and self explanatory once you get used to it. The support team responds quickly, Our onboarding specialist, [sensitive content hidden] explained everything very clearly with screen sharing and made sure that we got everything correctly to link our rental platform to the Lodgify account. Ever since we started using our booking account, our sells have gone up and we have received positive customer reviews for the past year.
Pros
This is an easy to use website that has helped multiply our bookings. We receive payments instantly from the very first day and it integrates numerous payments including paypal and stripe and in all currencies.
Cons
Lodgify has been of great help tou our company and there is nothing to dislike about it. Kudos to the administrators!
Response from Lodgify
Dear Debora,
We're thrilled to hear that Lodgify has been instrumental for your business, providing easy integration of payment methods and contributing to increased bookings and customer satisfaction. Your positive experience is invaluable to us, and we appreciate your kind words.
Our team is dedicated to providing top-notch support and ensuring a seamless setup process, so it's fantastic to know that your onboarding specialist was able to assist you effectively.
If you ever need assistance or have further suggestions, please don't hesitate to reach out.
Thank you for choosing Lodgify, and we look forward to continuing to support your success.
Warm regards,
The Lodgify Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
confused at first but onboarding team help to set it right
confused at first but onboarding team help to set it right. i recommend you dont set up yourself, get help from onboarding team and understand the platform first to avoid double book, or mistake that people can book for unwanted price
Pros
when you actually understand the platform, its quite easy to use. onboarding team is helpful
Cons
platform was confusing at first, my intergration was not smooth
Response from Lodgify
Hi Duong,
We appreciate your feedback and are glad to hear that our onboarding team was able to assist you in understanding and setting up the platform correctly.
We apologize for any initial confusion you encountered and any challenges with the integration process.
If you have any further questions or need assistance in the future, please feel free to reach out!
Best wishes,
The Lodgify Team
