New Relic Reviews

Pros

New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times.

Cons

I cannot find any negative aspects to point out.

Pros

Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications

Cons

- Pricing and user Licence model, every year it's changing his pricing model and usage model
- Frontend Monitoring

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap.

The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work.

Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Pros

Ths software has tons of features to monitor almost any possible tech stack. It has been improved overt time, as previously it had an overcomplicated UX/UI.

Cons

Set-up can be tricky sometimes for determined services, and also, it can become quickly expensive if you need more than the free tier, which can make it difficult for SMB's to adopt it.

Pros

I like New Relic Real user monitoring. Its monitoring include APM, Browser, Synthetic, Mobile, Infrastructure, etc

Cons

The least like about New Relic is its updates. It can update User interface drastically. We need some time to understand the changes.

Pros

Alerts and notification can be set upLog can be queried Easily with NRQL and Grok can be used to filter logsData visualisation differently (lines, pie charts, graph, area, etc...)APM is greatTransaction time has specifics suchas PHP, database, external calls which helps in identifying issuesThere's also a stack trace for code which helps in identifying problematic codeBrowser analysis is available

Cons

I have not found anything to dislike about New Relic

Pros

New relic has many features for active monitoring and getting access is pretty easy. Configuring and using the alerts to get the application insights is really good

Cons

Maybe improvement to the monitoring in terms of code logs can be helpful for the developers

Pros

What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training.

Cons

It is working great. I have no issues using this tool.

Pros

I noticed a sudden increase in response times for one of my application endpoints. With New Relic, I was able to drill down into the root cause, discovering that it was due to a database query that needed optimization.

Cons

I least liked about New Relic is its pricing structure, which can be complex to understand and may become expensive as my monitoring needs grow.

Pros

New Relic offers a comprehensive set of features that can be valuable for businesses. Some of the notable aspects include real-time monitoring capabilities, proactive alerts and notifications, customizable dashboards for data visualization, robust performance metrics and analytics, transaction tracing for granular analysis, and integration with other tools and systems. These features empower businesses to gain deep insights into application performance, troubleshoot issues efficiently, optimize performance, and enhance user experience. New Relic's focus on real-time visibility, comprehensive data collection, and proactive monitoring helps businesses detect and address potential issues promptly, leading to improved application reliability and customer satisfaction.

Cons

the complexity of setting up and configuring the tool for legacy applications. Other than that I can't think of any negative point.

Pros

It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them.

Cons

The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive.

Pros

The comprehensive set of unique features it has

Cons

The price, I think is kind of overkill, mostly given that there's a lot of competion out there.

Alternatives Considered

Reasons for Switching to New Relic

Pros

The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all.

Cons

To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information.

Pros

Easy to track issues
Great tool to query logs and make custom graphs or get to the raw information.
Good integration with opsgenie.

Cons

The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section

Pros

New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings.

Cons

New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features.

Pros

New Relic has been around for a while, they were founded in 2008. That's over 10+ years in delivering application insights to customers. I started working with New Relic while with VMware, they were overkill for infrastructure but really shone when it came to applications. The ecosystem is active, there are plugins for many popular applications and solutions. They run big data analytics on the backend to provide insights based on patterns observed. Dashboards are easy to setup and customize, and the UI performance is snappy.

Cons

There are a ton of different products within their portfolio so it is somewhat daunting to figure out what works for you. Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs. They do offer a free trial though, like many similar products. While there are many plugins available for New Relic, they are often maintained by partners or other users and are not directly supported by New Relic.

Pros

The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

Cons

The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous.
Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

Pros

This product is very easy to integrate with your application and is very easily customizable as well. You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs.

Cons

It is a bit confusing to learn and adapt to it in the starting but once you get the hang of it, it's an amazing product.

Pros

Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Cons

SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

Pros

Great analytic tool if you are non-technical. They provide a fully fledged online portal to get server infrastructure details, web call details, SQL queries details.

Cons

New relic internally calls powershell scripts & sql queries to generate reports which consumes CPU on its own.

Pros

Ability to gather Application Performance Metrics. Ability to drill down and analyze the code stack.

Cons

Some times dashboard gets caught up. Need to refresh page so that it can be loaded. This can be improved. Also see delay some times.

Pros

New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support.

Cons

New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging.

Pros

Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

Cons

The metrics can be confusing at first but blends in once you get a hang of it.

Pros

The error reporting is very valuable. New Relic One allows for being able to see errors in real time in the case of an incident which helps resolves issues faster.

Cons

There was a period of time where the UI was being changed often. It could be frustrating to log in trying to resolve an issue and have to struggle to find the information in a new layout.

Pros

I love the depth in which you can see the speeds of your software. Some of the data is extremely helpful tracking down bugs or performance issues

Cons

The dashboard is a little slow (although it is probably processing tons of data), You are limited to only see 24 hours at a time, and you have to pay to play.