User Reviews Overview

About Microsoft Dynamics AX

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud. What is...

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Feature ratings

Value for Money
3.5
Features
3.5
Ease of Use
3.5
Customer Support
3.5

Browse Microsoft Dynamics AX Reviews

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Geoff H. Geoff H.
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/10/2016

Mid Market Consumer Products AX Perspective

I have overseen 6 implementations of AX in mid-market consumer Products organizations over the past 10 years. It has been an interesting time to watch the product grow into a Tier one solution from the Axapta version. The growth of the product and acceptance by the market has been remarkable. What I find most appealing with AX is the breadth of function coverage it offers coupled with the depth depth of capability. The SMB market often requires the same features as enterprise category organizations and AX can be configured to provide all of the components needed for the range of company sizes. The addition of a high quality WMS module provides an essential piece of the puzzle that most SMB solutions lack. Also, the Retail mPOS offering is a robust solution. Coupled with it's full integration and configurable user interface, mPOS provides a true 360 degree solution to companies with multiple selling channels.
The new AX7 and Dunamics 375 sets Microsoft apart from other providers. The new web interface and straightforward toolset will provide users a significant advantage.

Pros

Constant improvement of the product, interface and integration to other solutions. The quality of WMS and order management.

Cons

The constant improvements pose challenges to keep current with releases.

Mohamed B. Mohamed B.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
2

3
Reviewed on 18/01/2019

Very "Microsoft" by all means

Pros

1- easily integrate with all microsoft other applications.
2- start to work with it takes no time.
3- Reporting tools easy to use.
4- availability of power apps is an add in as it's great tool to build your ideas into app.
5- power BI gives business the edge in analytics and it's very powerful compared to other BI solutions.
6- Cost is not high.
7- has collaboration tools through out the system

Cons

1- Administration of the system needs a global admin permission to fully use it.
2- more customization to the system needs expert as it's not that easy.
3- mobile app always crashes.
4- cannot compete in the Manufacturing business with other specialized ERPs.

Timothy W. Timothy W.
  • Industry: Mining & Metals
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 06/04/2018

Microsoft AX

Great training was given on-site and within the software.

Pros

This is a professionally written ERP that fits into all areas of our core processes. The reliability and data mining features are great.

Cons

Much had to be spent to configure it for our company. The time also seemed excessive to implement fully.

Miriam J. Miriam J.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
5
Customer Support
3

3
Reviewed on 24/01/2019

Dynamix Review

Microsoft Dynamics would have a much greater review if it was compatible with other browsers being the foundation of the product.

Pros

The system is easy to navigate. Very straight forward if you become familiar with "SO" and "PO" or "RMA" uses this is very easy.

Cons

Since this program is only able to run SUCCESSFULLY on Internet Explorer it is EXTREMELY slow. It makes it hard to be patient. Since most of my work was done through AX is became very frustrating having to inform the client that we couldn't help them AT THE MOMENT due to the software running on a slow server.

Muhammad K. Muhammad K.
  • Industry: Management Consulting
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 09/02/2018

AX Go Live Process and Maintenance Process

Pros

Although Software is no doubt is an excellent software but our our vendor who implemented is not properly trained on it.
Software has all the things combine in it that older Microsoft GP has in different applications. Like Financial, Inventory and Procurement and sourcing.

Cons

Microsoft should stop giving rights to these software companies that not properly trained. Software as compare to SAP have is little bit difficult manager.
SQL DB sizes grow too much.

Marriah G. Marriah G.
  • Industry: Oil & Energy
  • Review Source
Value for Money
3.5
Features
4.5
Ease of Use
4.5
Customer Support
3.5

4
Reviewed on 15/08/2016

Robust system - easy to use

Pros

Microsoft Dynamics AX package is a robust ERP tool that enables management of all areas of the business. Although complex, the system is easy to understand and navigate. One of the most helpful functions is the capability to export any table from the system into Excel. Very handy for quick analysis.

Cons

Some bugs in the system that cause GL amounts to calculate incorrectly. This problem is very few and far between and may be caused by company-specific customizations.

Viquaruddin S. Viquaruddin S.
  • Industry: Construction
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 01/03/2019

Customization

The best feature is that u can export all the data in excel it really help me to make sure all the information is accurate before converting then in to presentation. Iam using this software in many sections so far i haven't seen any big drawback.

Pros

Every company has different type of structure and policies. This software does exact role what a company is looking for.

Cons

When u link cost control it becomes a little complicated.

Siobhan F. Siobhan F.
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 23/10/2018

Difficult to navigate

Pros

It's a great tool for in-house usage of products and customers and has many reporting capabilities and helps keep track of inventory which is great.

Cons

Can easily make changes to things if you dont know what you're doing
Requires training to understand the different capabilities

Joy R. Joy R.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 07/06/2017

Microsoft AX is a pretty robust ERP for small to medium sized business

Overall, it is a decent ERP system and gets the job done. I've only been working in it for 4 months and have picked up on everything fairly easily. The user roles and work flows enable various departments to stay connected.

Pros

Looks and feels like Microsoft Excel
Hierarchical structure is easy to follow
Easy to download information
Techgap is a great resource

Cons

Many of the set ups are not intuitive. You really need to have a separate test environment to constantly play in to be sure you understand how things will actually work.
In our environment, processing time is very slow.
Cannot be implemented without a partner. Which is costly

Dana M. Dana M.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/07/2017

Sturdy software

Pros

it does the basic functions of what we need. no unnecessary information or documentation needed.

Cons

would like to see more statistical data put out to analyze. Could be useful to optimize our profitability.

Michael W. Michael W.
  • Industry: Industrial Automation
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 21/09/2016

Dynamics AX

Pros

Owned by Microsoft. Much better market visibility and adoption.

Cons

Owned by Microsoft. Very complex to implement at times. Know your path.

Phil D. Phil D.
  • Company size: 501-1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 12/12/2018

The mostly good and some bad

Pros

- Very flexible in meeting office and corporate requirements
- Strong update and maintenance support
- Easy on network connection speed requirements

Cons

- Not all OS Support you might want is available
- Printing formats and the flexibility of printing devices is lacking

Dennis S. Dennis S.
  • Industry: Farming
  • Review Source
Value for Money
4
Features
3.5
Ease of Use
3.5
Customer Support
3.5

3.5
Reviewed on 20/09/2016

This product has been good for us so far but we still have a ways to go

Pros

An ERP that the vendor will likely stick with the product and keep it up to date

Cons

Problems finding a good implementation partner. The ability to use multiple implementation partners

Bernadette R. Bernadette R.
  • Industry: Consumer Goods
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 28/01/2017

A lot of lacking obvious accounting functionality.

I've been using this for several months and company has been on it for a year. There are obvious accounting functions that are lacking.

Pros

Export to excel on about anything.

Cons

Lacking single option to reverse a journal entry, refresh criteria takes away any filters, looking into detail is inefficient, too many clicks.

Mark B. Mark B.
  • Industry: Farming
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.5
Reviewed on 20/09/2016

Manufacturing implementation

Pros

Flexibility of development through the Aapplication Object Tree.

Cons

Performance issues with rate & routing engine. X++ code can be cumbersome to learn and manage.

Nina B. Nina B.
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 20/03/2018

Manager

This is a good system except that it is very difficult to fix anomolies

Pros

quickness from screen to screen. it is very easy to navigate from one screen to the other. It is usually lightning speed.

Cons

difficult to understand. It is hard to decipher what is needed when a problem exists. Resolving an issue takes research

Shawn P. Shawn P.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 10/02/2017

AX 2009

Not great overall, we are in the process of looking for a new ERP/CRM system.

Cons

We had a bad install and customer experience from our vendor, fields went setup correctly, reports don't run.

Anish N. Anish N.
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 05/12/2016

Microsoft Dynamics Review

A good replacement of the Salesforce Platform for companies that do not utilize the complete gamut of Functionalities provided by SF . Considerably cheaper with excellent customer support

Ausberto G. Ausberto G.
  • Industry: Civic & Social Organization
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 27/10/2016

Dynamic GP get the job done!!!

I have been using Dynamic GP since 2006 and it's been a great tool for our accounting department.

Pros

Payroll module

Cons

ALLOCATIONS

Wayne G. Wayne G.
  • Industry: Farming
  • Review Source
Value for Money
1.5
Features
1.5
Ease of Use
2.5
Customer Support
3.5

2
Reviewed on 12/08/2016

I'm new to my role and seeking to implement a CMMS solution.

Pros

The service we get from our AX partner, Arbela Technologies, is pretty good. They are actively engaged in helping me put together a CMMS implementation road map. Arbela will be crucial to this process of integrating data points between the 2 systems.

Cons

Like all microsoft products, there is pretty much zero training opportunities.

Elie H. Elie H.
  • Industry: Financial Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 10/07/2020

Microsoft Dynamic Nav review

Overall the software is highly efficient and reliable. The reporting/analysis module is a solid one that brings additional value to any firm that implements and installs NAV.
One thing that I would recommend is to set up an automated online banking reconciliation module

Pros

The software is user friendly with easy to navigate panel
The division of the panels/module makes it easy for all user to fill and get the data efficiently
The reporting module is flexible enough to be tailored to the management requirements easily

Cons

The initial implementation phase takes a lot of effort and is not straight forward.
The pricing schemes could be revised to give more payment options

Tony C. Tony C.
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
3.5
Customer Support
N/A

4
Reviewed on 09/02/2016

Good Solid ERP Product

Pros

Dynamics AX is a powerful product that has a lot of features. It's reasonably easy-to-use for anyone fairly comfortable with computers, and especially for someone with experience using an Enterprise Resource System. It's customizable both at the company and personal level, which makes it simpler for users on a daily basis. Reporting at the individual user level is good once you know how to do it.

Cons

Dynamics AX can be a little difficult to use for people who have very little computer experience. Not all features are totally intuitive.

Danish A. Danish A.
  • Industry: Insurance
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/11/2017

Excellent Product...All Modules in one Package including CRM.

Pros

Both On-Prem and Cloud Versions Available
User Friendly
Value for Money
Seamless Integration
Supports Module-wise implementation

Cons

Have to learn X++ for customization.

Alexandra S. Alexandra S.
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2018

Absolutely the best way to plan resourcefully in any company!

Pros

I've always liked a good platform to plan ahead and keep everything organized. And that is what Microsoft Dynamics did!

Cons

The product is a very round and sound way to go, you will not go wrong with Microsoft the only bad thing I would say would be the wait time on the customer Service line. Everytime it's +10 minute wait.

Ginger W. Ginger W.
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 16/10/2018

Microsoft AX Revuew

This software can do so very much, but there isn't a lot of info out there to show you how to make things happen. Chances are good that the software can do whatever reports, etc. you might need, but there is often no instructions available on how to accomplish your goals.

Pros

There is a great deal of functionality with this product. This is a very powerful software, however it is not easily learned.

Cons

Not very user friendly. It is difficult to find instructions on how to do certain things that AX surely is capable of doing.

65 reviews