User Reviews Overview
About PRTG
Say hello to PRTG Network Monitor, our award-winning and all-inclusive monitoring solution. Let us start by telling you what PRTG is and can do. First and foremost, it is an on-premise and cloud-based network monitoring solution....
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- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
PRTG a useful and easy to deploy tool
We started using PRTG with the demo and we realized that it had many functionalities such as email notification and others such as being able to monitor the traffic of an interface or the SNMP of a device and we decided to purchase the licensed version and it has been a great choice.
Pros
What I like most about PRTG is that it is very easy to deploy, in addition to being very intuitive, it does not require much knowledge to configure it. It also has an APP for Android that is very useful and from which you can monitor the services.
Cons
What I like least is that it is a little expensive compared to the competition.
Response from Paessler GmbH
Dear Cesar Enrique,
Thank you for your feedback on PRTG Network Monitor! We're glad to hear that you find PRTG easy to deploy and intuitive, with an easy-to-use Android app for service monitoring.
We understand your concerns about the cost compared to the competition, but we appreciate your decision to switch to PRTG for its efficiency and faster notifications. We're happy to have you as a satisfied user and hope it continues to effectively meet your monitoring needs.
Your Paessler Team
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Awesome product to use
Pros
The monitoring system, dashboard, logs, patch management etc. I think I like all the features of PRTG.
Cons
I would say they should improve their Remote management system more. We cannot push the softwares directly from there.
Alternatives Considered
Splunk EnterpriseReasons for Choosing PRTG
It was giving us much more functionality with same prices.Reasons for Switching to PRTG
PRTG was Ace in all the features it was providing and it was trusted platform in the market.Response from Paessler GmbH
Dear Harjot,
We're thrilled to hear you're enjoying PRTG. We're committed to providing a trusted platform with comprehensive features that meet your needs. Thank you for choosing PRTG!
Your Paessler Team
- Industry: Security & Investigations
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
PRTG networking devices monitor
It is a really good network device monitor tool, we used for internal purposses and also to present to our clients their monitor devices
Pros
It is a really good agentless tool to present monitor graphics of our network devices.
Cons
All seems good so far for us we have used it for around 3 years now.
Response from Paessler GmbH
Dear Uriel,
Thank you for your wonderful feedback! We're glad to hear PRTG has been a reliable solution for monitoring your network over the past three years. We're here to ensure your continued monitoring success!
Your Paessler Team
Top PRTG Alternatives
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Good to fulfil the basic needs, Inbuilt sensors are not enough
Pros
1. Easy to use
2. Instalation and preconfig is easy
3. Making Alert policies are easy
Cons
1. Sensors are not enough to link PaloAlto, Cisco and HP hardware
Response from Paessler GmbH
Thank you for your feedback. We're glad to hear that you found our product easy to use and install. We appreciate your insight regarding the sensors and will take it into consideration for future improvements.
Your Paessler Team
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Good app to monitor connections and devices status
I like this monitoring tool because it helps to prevent some fails or interruptions on the network
Pros
Monitor all the connections and devices that we use in all the company
Cons
It takes some time to setup each connection or device that wants to monitor
Response from Paessler GmbH
Dear Reynaldo,
Thank you for your review! We are pleased to hear that PRTG has been beneficial in preventing network issues. Your feedback regarding the setup process is appreciated, and we are always looking for ways to improve the user experience.
Your Paessler Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A well priced, well featured Network Monitor
Substance over spectacle is in our value system, and PRTG has always delivered on substance. Their updates have been rock solid over the last 10+ years and we’ve been able to effectively leverage PRTG to catch, alert, investigate, and address issues, bit pro- and reactively.
Pros
PRTG has allowed us to accurately monitor our network and systems as well as been the forefront of our notification system for 10+ years. There tool has been easily implemented in multiple environments and for multiple workloads for us. It has a good ability set, and has received modern updates as new technology has emerged.
Cons
The interface, while easy to evaluate on a limited environment, can become cluttered or larger than feasible for a quick dashboard-type view on larger environments. It provides good logs and graphs for deep dives, but can be seen as dated in it’s presentation compared to other options on the market.
Alternatives Considered
DatadogReasons for Switching to PRTG
Datadog is an interesting product and priced well, but ultimately it wasn’t enough ROI to invest in a switch.Response from Paessler GmbH
Dear Michael,
Thank you for leaving us a review. We appreciate your detailed review and your commitment to PRTG. While we prioritize functionality and reliability, we're committed to improving the user interface to scale to larger environments and provide a more intuitive experience.
Your Paessler Team
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
A simple and cost-effective way for traffic monitoring
The installation are pretty easy and operationally, it's easy to maintain as long as you have large disk space and good CPU resources.
The monitoring is made easy with custom sensors and updated snmp library files.
Previously, the mail support will be a bit delay since HQ in Germany is 6-8 hours away, but now, APAC has its own resources to respond to the case.
Pros
Easy to setup and operate. Few clicks and you are able to monitor the performance and health of your network, devices, servers, IOTs devices. Not too expensive and light installation file.
Cons
Not able to run on Linux or other non-Windows operating system.
Alternatives Considered
SolarWinds Service Desk, ManageEngine Network Configuration Manager and WhatsUp GoldReasons for Choosing PRTG
MRTG is an open source and not easy to manage and operate. Another solution by Solarwind seems to be heavy with the installation and not that straight forward when doing snmp.Reasons for Switching to PRTG
Easy to install, cost is lower than the rest, easy to operate and devices can be monitored within 5 minutes.Response from Paessler GmbH
Dear Ahmad Fahmi,
Thank you for your detailed feedback! We're glad to hear that you found our system easy to set up and operate, with effective monitoring capabilities.
Your Paessler Team
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
PRTG - a helping hand in monitoring devices
After the initial configuration setup the software pretty much finds what needs to be monitored and suggests ever sensor available. So, pretty easy.
Pros
It just took off all the manual work of checking equipments and let's me know when there's a problem.
Cons
Havng to remove the auto discovery sensors manually because my licence didin's allow for that many.
Alternatives Considered
Solarwinds Log AnalyzerReasons for Switching to PRTG
Better price and simplicity of use. Other tools were more expensive and didn't add any value over PRTG.Response from Paessler GmbH
Dear Yolanda,
Thanks for your positive feedback! We're glad to hear that PRTG has streamlined your monitoring process and provided automated alerts for device issues. Our goal is to simplify setup and provide comprehensive monitoring options, so we're thrilled that you found it easy to configure and use.
Your Paessler Team
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Fast and easy to set up monitoring
Pros
The initial setup of PRTG is very easy, and the 100 free sensors allows you to monitor a reasonable part of your network for free to determine that it will do the desired job - or if you only have a small network, this may be fine to monitor your entire network.
Cons
Some advanced features like the ability to set up auto-remediation of issues would be nice, as would the ability to use PRTG behind Cloudflare.
Reasons for Switching to PRTG
PRTG was faster and easier to set up and have a functional monitoring system, while also being relatively low cost.Response from Paessler GmbH
Dear Warren,
Thank you for your positive feedback on PRTG's easy setup and free sensor offering. We appreciate your suggestions and we'll consider them for future updates to improve our product's capabilities.
Your Paessler Team
- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Monitoring with some limits
overall we are pretty happy with this product.
Pros
I really like the scheduled scanning with templates for specific ip ranges, so that even new servers/devices/components directly are monitored without forgetting them to add.
Also the possibility to write own sensors with Powershell or other languages is very good.
Cons
Batch management is poor in some places. if you want to manage multiple servers at once it is possible at some places but there are limitations so that some task are pretty repetative if you need to add batches, or you have to use workarounds.
Response from Paessler GmbH
Dear Rene,
Thank you for your detailed feedback. We're glad you find the scheduled scanning and custom sensor features valuable. We'll take your comments on batch management into consideration. We appreciate your support and are committed to improving your experience with our product.
Your Paessler Team
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
PRTG Network Monitor is a powerful tool
This tool has saved us a lot of time with configuration of in-depth service monitoring
Pros
The ease to implement and on-board new devices into the portal. The out-the-box templates are also very good and enable us to monitor in-depth services with ease
Cons
Bespoke and customised service monitoring is a bit complicated and it would be nice to have more comprehensive documentation on this
Response from Paessler GmbH
Dear Matthew,
Thank you for sharing your thoughts with us! We're happy to hear that you find PRTG Network Monitor to be a powerful tool. It's great to know that the ease of implementation and onboarding of new devices, along with the out-of-the-box templates, have helped you to effectively monitor services.
Your Paessler Team
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
prtg monitoring
More than 5 years. monitoring (ISP infrastructure, Enterprise clients infrastructure)
Pros
Intuitive management interface. Ease to integrate to your environment
Cons
Price. But if you compare to other monitoring services, it is normal
Response from Paessler GmbH
Dear Vladimir,
We're happy that you're happy! Thanks for leaving us a review!
Have you already tried the new user interface? You can now use it in production environments.
Your Paessler Team
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
I like PRTG, always is working
Pros
I used PRTG in several environnements accros my work, and every time the setup was faster. I used at home too, there is free licence that you can use.
Cons
When you use some sensors using a specifically SNMP string and a update arrive, your sensor can be down and you need to rebuild all the sensor again to make it work.
Response from Paessler GmbH
Dear Julian,
Thank you very much for your positive feedback! We're glad to hear that PRTG has consistently met your expectations in different environments, including at home, where you can use the free license.
Your Paessler Team
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Highly Customizable and Very Capable Systems Monitor.
Saved our bacon numerous times. Was able to monitor just about everything I could throw at it. Very satisfied with the performance and options of the product.
Pros
The plethora of ways and systems to monitor. Built in support for Windows Active Directory, DNS, SQL Server and more. So many aspects to monitor - SSL Certificates, Running Services, individual SQL tables.With SNMP, you can add anything that supports that protocol. I Added Printer toner levels.Integrates out of the box with Active Directory, for single sign on purposes. Fine grained security options. An API to easily add new systems.The free version is full featured, limiting only the amount of sensors (100) you can run.Built in Integration with other well known systems like Meraki, and Sophos.
Cons
It's a great product that does what it does every well. Nothing really comes to mind. Perhaps too much customization.
Response from Paessler GmbH
Dear Adam,
Thank you for your positive review! We're glad to hear that PRTG is a valuable tool for you, offering a wide range of monitoring capabilities and seamless integration with various systems.
We appreciate your feedback and are glad to hear that PRTG is helping you save the day. If you ever have any suggestions or need further assistance, please don't hesitate to contact us.
Your Paessler Team
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Amazing tool for amazing price
Planning is more tedious then setting it actually up. Getting all topics covered that you want to monitor is a hard task but then implementing all checks with PRTG is a breeze!
Pros
PRTG has been our go to monitoring tool for a couple of years and has never failed us.
Cons
Auto update function does not always do the trick but manual update always fixes it. Not all metrics are usable but overal very impressed.
Response from Paessler GmbH
Dear Sebastian,
Thank you for your glowing review! We're glad to hear that PRTG has been your reliable monitoring tool for years. We appreciate your feedback on the auto-update feature and metrics, and we're constantly working to improve these features for a seamless user experience. Furthermore, we're happy to hear that once set up, PRTG makes monitoring a breeze.
Your Paessler Team
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great software for the price.
Pros
I like that it is great for smaller environments that don't have the necessity for bigger competitors - the GUI is good as well
Cons
It is lacking in customizable alerts that fit our particular needs but it suffices.
Response from Paessler GmbH
Dear Patrick,
Thanks for your positive feedback! We're glad to hear that you find our software well suited for smaller environments and appreciate the user-friendly interface.
Your Paessler Team
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Excellent quality monitor platform
Pros
The possibility of integration with many vendors.
Cons
Have a gui for customizations that currently require saving files directly in folders.
Response from Paessler GmbH
Thank you for your positive feedback! We're delighted to hear that you're enjoying the excellent quality and seamless integration options. If you have any further suggestions or feedback, we'd love to hear them!
Your Paessler Team
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
What i like most about Prtg
The best real time monitoring to monitor network health.
Pros
-Realtime monitoring
-Real alert notification via email & SMS
Cons
-Cant compare day by day stat
-Cant compare week by week
Response from Paessler GmbH
Dear Mohd Yusri,
Thank you for highlighting what you value most about PRTG! We're happy to hear that our real-time monitoring and alerting system has been a valuable asset in maintaining the health and reliability of your network.
Your Paessler Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
PRTG Network Monitor Review
Pros
PRTG Monitor is a robust product that allows for our team to monitor networks, ISP connections, and Servers at the offices we manage which a spread out coast to coast.
Cons
The learning curve for building detailed reports is somewhat steep but manageable.
Response from Paessler GmbH
Dear James,
We're happy that you're happy! Thanks for leaving us a review! Check out our how-to guides and our YouTube channel to get the most out of PRTG.
Your Paessler Team
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Best Network monitor with plenty of great metrics
Best networks monitor of market to monitor proactively predict issues.
Pros
Best tool to monitor the network , Great to get good insists into the network.
Cons
On the costlier side ,for smooth operation machine with good hardware configuration is required
Response from Paessler GmbH
Dear Abhishek,
Thank you very much for your detailed feedback on PRTG. We're glad you find it easy to monitor your network. It's great to know that it effectively supports your company's needs.
Best,
Your Paessler Team
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Excellence is always here
The idea of the platform is very wonderful and suitable for everything I need. It is available in the platform and it is also very tidy and the use is really wonderful. I salute you for the wonderful idea that always makes us happy with challenges and distinction
Pros
Usage is the best for me because everything there is very easy and suitable for me in everything. Seriously it is a wonderful idea
Cons
Permanent notifications tell me everything in a very fast and reliable way always
Response from Paessler GmbH
Dear Salah,
Thank you for your kind words! We're thrilled to hear that you like PRTG so much. We're constantly working to improve and provide a user-friendly experience. Your support and appreciation means a lot to us.
Your Paessler Team
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
PRTG guarantees continuous and detailed monitoring of your network.
Over the years we have experienced failures in our network which have allowed us to learn details that we could correct over time, usually our technical support function was corrective, that is, when a failure occurred our team worked and corrected the anomaly presented, with PRTG we could proactively turn the work into preventive, with the possibility of preconfiguring thresholds on nodes and other specific equipment we could detect failures such as traffic jams, loops and even in some BRAS servers failures such as lack of IPv4 addresses; All this allowed us to improve the network's operability, reducing downtime.
Pros
Honestly I have used several tools that allow us to perform the analysis of our IT infrastructure and I can say that PRTG has given us a hand in relation to monitoring, remote management and fault detection in equipment such as switches and other transport network equipment, in addition to them and based on the previous configuration where we parameterize the nominal values to determine their normal operation which gives us timely alerts to take corrective actions on the spot, the tool is very complete and customizable to our need.
Cons
The implementation of the tool is the point where you have to be more careful to make good use of this and in turn PRTG perform the functions for which it was designed, in the initial configuration thresholds are determined which are not the same in all organizations therefore requires that the staff implementing the application has extensive knowledge in network administration and the learning curve is steep despite being intuitive tool.
Response from Paessler GmbH
Dear Alejandro Enrique,
Thank you for your valuable feedback! We are glad to hear that PRTG plays an important role in monitoring, remote management and fault detection of your IT infrastructure. We understand that the initial implementation requires careful thought and a good understanding of network administration, and we appreciate your comment on the learning curve.
If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders
Your Paessler Team
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Monitoring lord
Pros
Easier Ui, features and unlimited customization for any network Engineer. Monitoring our network has never been easier and exciting.
Cons
It makes me have a hard time without using prtg.
Response from Paessler GmbH
Dear Mustafa,
Thank you for your feedback! We're thrilled to hear that our UI and features have enhanced your network monitoring experience.
Your Paessler Team
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Optimizing and simplifying network management with PRTG Network Monitor
The price is in line with the benefits it offers in network monitoring, I was satisfied to be able to complement them with other analysis and diagnostic software.
Pros
It is one of the most complete software in its area, for example its wide range of sensors such as ping, SNMP, WMI, HTTP and others. It also has an intuitive interface that allows easy operation.
Cons
It does not have some advanced tools such as detailed real-time network packet analysis. However, it can be used in combination with others to improve network troubleshooting.
Response from Paessler GmbH
Thank you for leaving us a review! We are happy that you are enjoying PRTG, and we love hearing about how you are using it.
Your Paessler Team
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
PRTG i value for money
Pros
The software is easy to setup, learn and use. And also value for money compared to other solutions.
Cons
The GUI could be a bit more modern.And real-time monitoring should be nice to have.
Response from Paessler GmbH
Dear Christian,
Thank you for writing us this review. Since a few days you can use our new user interface in production environments. Take a look at our blog where you can find all the information you need.
Your Paessler Team
