Provet Cloud Reviews

Pros

It is cloud based and we all find it very intuitive to use. It has enabled us to work very effectively this year during Covid restrictions - we would have been totally stuck without it.
I also like the fact that it seems to be constantly evolving and embracing suggestions and new ways of working

Cons

Initial migration was tricky but I think it can be with any migration of data and the company were very committed to sorting it.

Pros

I really enjoy using this software for its high level of customization across various functions, including clinical notes, discharge instructions, communications, and templates. It’s very user-friendly and easy to navigate, allowing me to tailor settings to suit specific needs in almost every area. The flexibility it offers has made documentation and communication smoother and more efficient. Highly recommend it to anyone looking for a customizable and intuitive software. F3 is a lifesaver when reviewing medical records.

Cons

When creating estimate templates and ensuring the items are in proper order, it does not stay that way when transferring it from the bundle to the actual estimate. When needing to go through step by step estimate with the Owner, it is hard to do so when the bundle used is very out of order.

Pros

should have been more intuitive and simpler to run my practice certainly isn't!

Cons

Cant get basic sales reports
Incorrect sales data transferred to accounts package
Lack of technical support
Keeps on going down during working days
Can not trace client payment history or see details of purchases.
Basically this system isn't fit for purpose in a first opinion practice where you need to look at purchase trends, reminder compliance, look at a simple sales by client group!
Meant to have brought out a DD service for care plans NOW dropped!

Pros

Wide variety of settings we can customize for our practice, any a wide variety of integrations to make operations as smooth as possible.

Cons

Label printing, too many steps and always have to adjust sizing

Alternatives Considered

DaySmart Vet

Reasons for Choosing Provet Cloud

It was not very intuitive, our doctors found it to be difficult to navigate records.

Switched From

Covetrus Pulse

Reasons for Switching to Provet Cloud

Quality of product, variety of custom settings, stellar service.

Pros

Running reports was something that we needed more of and ProVet has saved us so much time by having customizable reporting and auto reporting.

Cons

Having to be on WiFi to access can be a struggle as we go to rural areas, but it’s an easy work around.

Alternatives Considered

IntraVet

Reasons for Choosing Provet Cloud

We were getting no support and reporting was awful.

Switched From

Covetrus Impromed

Reasons for Switching to Provet Cloud

It checked more of the boxes for us and what we needed

Pros

I do like a few features about Provet Cloud. Probably one of the most relevant is that it can actually be used by large animal practitioners as it has production features developed and incorporated to be used as such, rather than to have to adapt a companion animal designed software to the large animal field with all the limitations and frustration that brings along. Another feature I like is the easy portability the software has. I run the software in my 10'' data capable iPad when in the field and the browser visibility is great, comparable when using my laptop or desktop. At times I use it on my phone and it's easy to use too. The software's availabitity to be integrated via API's and webhooks is great, either by the user or via external software such as VetImpress. Last but not least, the support of Provet Cloud is simply terrific. The support agents are extremely responsive, sharp and efficient. I don’t feel like I am wasting my time when I make an inquiry or suggest something like happened when testing other software. They respond very quickly and they have always been very open to listen to my feedback, and have made changes as requested. They keep working for a solution won't close a support ticket until the solution is there or they request the technical people if needed.

Cons

My opinion is coming from Australia. I think there are some printing formats that are very European alike and perhaps they could be more easily editable or customisable by users in other continents, such as in Australia. In my case and due to the type of clientele, invoices are extremely important. These need to be simple but clear. I find the invoices a bit complicated to set up, where the setting boxes to tick or undo are tricky to be found and the descriptions for the settings can be a bit difficult to understand due to the different style of English used in Europe perhaps. I wish the software could have an option for my farm clients to access to their own secure portal so they could see files, clinical notes, invoices, payments, etc. That would be excellent.

Alternatives Considered

VetBadger, ezyVet and VETbuddy

Reasons for Switching to Provet Cloud

The positives over-numbered the negatives by far. The incorporated production animal features, the portability, stock management and support were much usable and practical than other options I trialed. When talking to the support agents I feel like I being listened and I am not wasting my time by getting scripted and shallow answers, like happened with almost all the other software's agents.

Pros

Cloud based use has been extremely helpful, but using a PIMS based out of country has provided some workflow logic, accounting, and other issues.

Cons

The lack of immediate solutions or fixes, in part due to the technical team being based in Finland while we are users in the United States. This might not be an issue for practices located closer to or in the EU.

Alternatives Considered

ezvetpro

Reasons for Choosing Provet Cloud

We wanted to move to a cloud based platform.

Switched From

Cornerstone Software

Reasons for Switching to Provet Cloud

Cost, timeline to deployment, perceived ease of use and data migration.

Pros

--The amazing customer support and ease of writing medical records
--Ease of customization, templates
--Ease/ability to place digital images in the medical record
--ease of creating discharge instructions
--ease of communicating with clients via text or e-mail directly from medical record
--integration with IDEXX
--ease of archiving/retrieving/reading referral records, radiology consults, etc.

Cons

--Some of the quirks in operational differences between the US and Europe (zip codes, in house pharmacies)
--End of day, invoicing differences

Alternatives Considered

ezyVet

Reasons for Choosing Provet Cloud

Had not had upgrades for over ten years --Unable to integrate with newer apps/programs --felt cloud based systems were the future

Reasons for Switching to Provet Cloud

Hands down the best customer service and Provet Cloud was literally the only company that was willing to send their programmers to our clinic in Tucson for a week to observe our workflow and truly understand what we wanted and needed. No other companies were willing to provide that level of customer service and support.

Pros

Really easy to use - intuitive. Easily allows for billing at the time, which is vital for my ambulatory practice.

Mass billing multiple horses at a time is AMAZING. If I do ten dentals at a yard - I can bill them all in the time it would have taken me to bill one.

Cons

The integration with a portable label printer is currently missing - but hopefully in the development soon!
If you make a mistake with invoicing or need to cancel the invoice it is a little bit clunky and time consuming to offer credit notes etc.

Pros

Integration with Weave, how I can have secured forms signed, easy to schedule, make notes, invoice, ect.

Cons

I still struggle with getting my a correct report with the cost of my items deducted. My gross report because of that does not reflect appropriately.

Pros

It has many functions which most of are intuitive, and there is an easy flow to most of the system. the customer support is fairly quick to respond.

Cons

so functions are not so obvious and there is too many different ways to achieve the same action. so for instance you can book an appointment at least 3 ways which can be confusing. and there is not user manual so it is user tested which I feel makes it less efficient as we do not see the whole potential of the system.

Pros

customer service is the best. they actually implement your idea. very user friendly.

Cons

few of the features need a bit of polishing

Pros

Its flexibility and complex functionality, keeping future tech possibilities in mind.

Cons

Some vital functions for this territory is missing. Understandably, it takes time to develop key features, but it could be a good idea to do deeper research prior to offering the product.

Pros

It's easy to use and I have access to reminders. The technical support is also very good. I usually get a reply within 24 hours despite the time difference!

Cons

I would like a prescription template for written scripts but this is now being arranged. I still have the ability to use a discharge template in the meantime.

Pros

possibility of customizing che medical part

Cons

fixed bills, some errors in names and in importing exams and connecting with our laboratory machines

Pros

That it`s cloud-based. Nice to build the system for my own preference. Very good support and that the company wants to keep developing the program.

Cons

Some features are hard do tune, like making own cerftificates etc.

Pros

It's got a good layout although a bit too many functions for our practice. I like how it is web based so that I can access it from any location.

Cons

Not really designed specifically for Farm animal practice, so lots of issues as of yet unresolved. Focus seems to be making the programme work for Small animal services. We have had issues with billing, locating clients, booking appointments etc.

Pros

I like the filtering and all the linked items and template for items seems to work well
I also think the overall look of the system is nice

Cons

I do not think the forms and templates are very user friendly and are extremely hard work to create and maintain - I also don't like the way in which the discharge notes or in our case the report saves into the clinical notes

Pros

Seeing appointments under different doctors

Cons

No discrepancy between spaying and neutering in client information

Pros

user friendly, layout is very good, i find it easy to help my team how to use the system as there are many queries

Cons

lots of steps involved to get to where i want to go, bit pernickety to use, have to change phone number to +44 when updating a client's account

Pros

The colours. All the fields for the animal and person information.

Cons

Too many clicks whit the mouse. Too many different sides too read a journal.

Pros

Maybe the modern layout/look of the software.

Cons

Not having the tabs in patient cards like in provet net did. And scehedule layout is not "pretty".

Pros

Reports are a lot better than it used to be in old provet

Cons

Lots of more clicks than in previous provet

Pros

It is really easy when you start to know it and it's a modern system

Cons

Struggling to find forms for IDEXX samples

Pros

You can send sms. Get test results directly in the journal. Easy to send a email from journal. Attach documents to the journal easily.

Cons

Takes a long time when selling, when no black box. To many click to get the information. Difficult and not understandable. Problem with prescription.