RazorSync Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of...

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Feature ratings

Value for Money
4.3
Functionality
4.0
Ease of Use
4.1
Customer Support
4.5

Browse RazorSync Reviews

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Will
Will
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
4
Customer Support
5

5
Reviewed on 11/06/2016

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Scott
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2023

I wear all the hats

There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help

Pros

The flexibility of the invoice entries. I can edit as needed.

Cons

I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services

Alternatives Considered

Jobber

Reasons for Choosing RazorSync

Mediocre customer service, cluttered, un-editable service items,

Switched From

QuickBooks Online

Reasons for Switching to RazorSync

RazorSync is a bit better when cellular is not available

Response from RazorSync

Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again!

Replied 28/09/2023
Josh
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 15/01/2025

Happy Customer

great customer service and easy to use software

Pros

Easy to use and has a good flow. Great customer service

Cons

inventory was hard to track compared to other systems

Alternatives Considered

Joist

Reasons for Switching to RazorSync

More features that we needed for our company

Response from RazorSync

Thank you so much for your kind words and thoughtful review!
We’re thrilled to hear that our product has been able to meet your needs and provide you with value. It’s always our goal to make your experience as seamless and productive as possible, and feedback like yours really motivates us to keep improving. Our Support team is here to meet your needs and answer any questions you may have so you can run your business and RazorSync seamlessly. Feel free to reach out anytime at [email protected]

Replied 16/01/2025

Top RazorSync Alternatives

Intuit Field Service Management

QuickBooks Online Advanced

Dawn
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 06/05/2024

Prices keep rising

Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works

Pros

We needed a system to be able to remotely look up our customers information and scheduling and this did that

Cons

The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software.

Alternatives Considered

GorillaDesk

Reasons for Switching to RazorSync

My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around.
Pavel
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/11/2019

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to RazorSync

Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.

Response from RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Replied 08/11/2019
Brianna
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 16/03/2021

Okay software for the price

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Pros

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Cons

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Alternatives Considered

ServiceTitan and FieldEdge

Reasons for Choosing RazorSync

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Reasons for Switching to RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Response from RazorSync

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Replied 24/03/2021
Thomas
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
2
Customer Support
4

3
Reviewed on 02/11/2019

Makes our business work...

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.

Pros

We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be.
Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request.
Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.

Cons

It is really tricky navigating and opening past work orders and invoices to view history.
Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.

Response from RazorSync

Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!

Replied 11/11/2019
BRENDA
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/03/2021

LOVE IT!

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Pros

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Response from RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Replied 09/04/2021
Ashley
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 29/09/2023

Daily User my thoughts...

My overall experience has been ok. However, once we stop having the internal page down errors and all other issues, we tend to experience daily it will get better.

Pros

As a daily user for Razor sync, I can say it has its hits and it has its misses. Sometimes we have a good day of use, then other days it's not so good. These are my experiences with this program.

Cons

The improvement should be testing out why we experience the internal pages lost every other day. This has happened pretty regularly since using the program. It slows down our productivity and we can't do most of our work when this is down.

Response from RazorSync

Good Afternoon Ashley! Thank you for taking the time to review RazorSync. Although we strive to provide exceptional reliability, we must also acknowledge that recent service interruptions have posed challenges. We share your optimism while also providing assurances that our team is working diligently to ensure continuously solid uptime to return us to the high level of stability our Customers have always known us for. As always, please do not hesitate to contact us (877) 675-4395 or [email protected] if we can be of assistance. Thank you for allowing us to serve you!

Replied 03/10/2023
Ashleigh
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 06/10/2023

RazorSync Review

Overall it is a great program. It has some bugs and could use some simplification of processes.

Pros

I like the layout being easy to read because it is not over crowded. Information is accessible able and well labeled.

Cons

There are way too many steps to creating invoices. The county never matches the town. When creating reaccuring payment you have to manually input the amount for each work order even when the reassurance is set on a work order with all the proper information.

Response from RazorSync

Hello Ashleigh! Thank you for your valuable feedback! We're delighted to hear that you appreciate our clean layout and accessible information. We're actively working on streamlining the invoice creation process and addressing the issues you've mentioned to enhance your experience. Your input is essential as we strive to make our software even better. If you have any more suggestions or encounter any further issues, please don't hesitate to reach out to our support team at (877) 675-4395 or [email protected]. Your satisfaction is our priority!

Replied 09/10/2023
Ronda
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 12/06/2023

New User

So far it has been good.

Pros

The ease of the technician invoicing and collecting payment in the field.

Cons

Information has to be entered repeatedly.

Response from RazorSync

HI Ronda - Thank you for the review. I am glad you are finding it easy to invoice in the field. If you need anything do not forget to reach out to the support team.

Replied 16/06/2023
Verified Reviewer
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2022

RazorSync Great Software

I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.

Pros

I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

Cons

When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

Response from RazorSync

Thank you for the great review! Remember to reach out if you ever need anything!

Replied 01/09/2022
Michele
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 05/11/2019

Good price for our purposes

We are a service business. We can schedule and easily move jobs by dragging and dropping. We can see on a map the locations of the technicians. There are some things you can customize, like color coding and status changes (like "need to reschedule"). When we show payment in Razorsync, it also checks it as paid in Quickbooks. The technicians can edit the description of each job, and send invoice immediately.
They can take photos and attach within the invoice or quote.
The customer service is excellent. Very nice people.

Pros

The scheduling, mapping, location tracking, ability to edit status of job with visual cues like color changes, Quickbooks link, invoicing and estimates.
I also like the user interface and visuals.

Cons

Unable to easily send an invoice or estimate to more than one email as a customer default.
We can't easily tell when an email has been sent.
We have to create some workarounds. For example, we service many apartments in many complexes per day and have to use the summary line to insert the apt. number. It would be too cumbersome to create an individual address with all the contact info for each apartment at the same complex.
Updates or improvements have been slow to happen, but I understand the new ownership should help.
I wish we could shrink or move some of the page layouts on the schedule page.

Response from RazorSync

Thank you for your review and feedback Michele! We are constantly working on updates and improvements to the software. I will pass your suggestions along to the team. If there is anything else we can help you with please do not hesitate to call 877-675-4395 option 2 for support.

Replied 07/11/2019
Johnny
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 06/11/2019

Razorsync For Landscape and Handyman Services

Overall razorsync is a game changer for any company that uses it. I have been a razorsync customer for over 5 years and plan on it staying that way.

Pros

These are all the reasons we use Razorsync
Good for:
CRM
Scheduling
tracking work history customers, especially customers with multiply properties
invoicing with QB integration
service reports w/ pictures
saving pictures in a work order
customers signature option
Tracking payroll hrs.
Tracking Field Tech

Cons

1. route optimization did work well for us, we had to always double check it and usually adjust it. we stopped using it because of this reason after about 90 days of using it when it first cam out. it may work better now.

2. Clocking in and out of work from a cellphone. isnt always as seemless as clocking in and out of work from a computer. Sometimes its doesnt clock people into or out of work and will get stuck syncing.
clocking in and out of work from a computer in usually always seemless and never an issue

3. Searching for a property is hard too especially for a customer that has 50 or more properties. finding he customer is easy but there is not an search with the customer account to search for a specific property. When you search for a property in the customer search using a property address, the search results produce only the company name the property is associated with.

Response from RazorSync

Thank you for the review Johnny! We truly appreciate your loyalty and recommendation! Please don't hesitate to call support at 877-675-4395 option 2 if you need anything! They would be more than happy to help you with any difficulties you may be having.

Replied 07/11/2019
MIchael
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2019

Great Software

Very good. They are fast to respond to issues and will walk you through any issue you are having over the phone.

Pros

The ease of use from any platform. I have varying age technicians so their preferred method of use is different. Younger techs love using the phone app and older techs like the ability to use the computer as well.

Cons

There is no Purchase Order system. So when parts are ordered there is additional steps needed to get them into inventory. Instead of placing the order through the software and once they come in clicking a button to put them into inventory we need to order and then put them in once they arrive. This adds a step that we sometimes forget to do. We are a small operation without a parts manager so if we get busy and don't get the parts entered our inventory gets screwed up.

Response from RazorSync

Thank you Michael for the review and the feedback! We're so happy to hear that you think RazorSync is great!! Thank you for making us the partner in your business. Please connect with us if anything ever comes up!

Replied 13/11/2019
Lucinda
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2016

Simplified Service App

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Pros

Excellent Technical Support
Instant scheduling and dispatch
Easy estimating and invoicing both in office and service field
You can access the schedule from anywhere!
Endless reports
You can attach documents to work orders, contract, photos, forms, pics etc
Accepts credit card payments
Service techs can create their own work orders when emergency calls come in after hours
Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!!
GPS tracking on service trucks
Customer Portal allowing customers to access their accounts
You can make suggestions how to better the app for your use, Razor listens and productively works as a team
There is so much more don't I don't use and I cant comment on because we already had resources in place - for example
Payroll - we do in house
QuickBooks - We use other accounting package

Cons

Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync!
Guess I cant find a true con, great job Razorsync!!

Hannah
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/01/2023

Convenient

Fairly easy to use on desktop. Mobile rarely loads.

Pros

Very easy to search customers, edit them, and schedule them.

Cons

Very difficult scheduling and editing scheduled appointments.

Response from RazorSync

Hi Hannah,
Thank you for the feedback. We work hard to continually improve the experience for our customers. I will make sure the feedback gets to the appropriate people. We are sorry to hear that you are having issues with the mobile app. Please reach out to support so they can assist you in resolving the issue.

Replied 10/01/2023
Dave
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 06/11/2019

Friendly?

The beniefets are that we can get our work orders on the go. Have coverage in most places and we have even started to track times for an incentive program.

Pros

Access is good. Has a lot of good qualities and able to get to those workers in a timely manner.

Cons

Punching in and out. It asks if you want to punch in but no option for out.
Another thing is that when you transfer pictures over it rotates them to a desk top. Now you have to rotate it again. This goes on for your whole gallery. Bummed about that! Also along with uploading those pics it could take up to a little less than a week to be able for our administrator to see those pics. So now we cant trash those pics in gallery to we get the ok. And having 5-7 jobs a day those pics add up in a quickness.

Response from RazorSync

Thank you for your feedback Dave. Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support.

Replied 11/11/2019
Karen
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/11/2019

Service Requests Don't Get Forgotten

My overall experience with RazorSync is great. We are not invoicing thru RazorSync yet - hoping that it will be an easy transition so I can't comment on that feature.

Pros

We perform maintenance jobs for some of our customers; services that are to be performed monthly, every 3 months, every 4 months, annually, and every 3 years and so on. This program allows us to schedule these jobs and the confidence that these requests will not fall off the radar.
Our techs can see what jobs are open in real-time; we are certainly more efficient since using this software.

Cons

Having a simple extension number for a contact person would be helpful.
Having the ability to move a service request from one customer to another would be great; currently you have to delete it and create a new request under the other customer.
Having the ability to merge two customer accounts would be great as well.

Response from RazorSync

Thank you for the review and feedback Karen! I am glad to hear that your overall experience has been great! If there is anything we can help you with please reach out to us!

Replied 08/11/2019
Jennifer
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 01/11/2019

Makes daily dispatching easy breezy

Out of all of the software solutions we investigated while shopping, this one checked the most boxes. There are things it is missing, but overall it works for what we need it to.

Pros

Creating new work orders and dispatching technicians is extremely easy

Cons

There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture.

Alternatives Considered

Jobber

Response from RazorSync

Thank you for the review Jennifer and we appreciate your feedback! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Replied 08/11/2019
Christina
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 04/11/2019

Razorsync Pros & Cons

Pros

Razorsync allows you to store your Customer's info and add multiple addresses and phone numbers so your employees know exactly which location to go to and the office staff know where to bill the job to. It is also great to be able to look back and see who has been completed and invoiced and jobs that are still incomplete or waiting for parts. We now use it for inventory management which works great as long as your employees enter the parts correctly.

Cons

The one thing we did not like about this program is that it would email a customer their work order which was sometimes not complete, even though that feature was turned off in Razor and no one asked it to email it out. So, due to that, we cannot put the customer's email address in the system in case it sends out stuff we don't want them to see.

Response from RazorSync

Thank you for your review and feedback Christina! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us.

Replied 07/11/2019
April
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2019

NEEDS IMPROVEMENT

I AM PRETTY HAPPY WITH MY EXPERIENCE WITH RAZORSYNC, HOWEVER I HAVE CALLED A COUPLE TIMES (ONCE 2 YEARS AGO AND AGAIN LAST YEAR )REGARDING THE ABOVE ISSUE AND HAVE BEEN TOLD YOU GUYS WERE WORKING ON THAT ISSUE AND IT IS STILL NOT AVAILABLE.

Pros

REALLY EASY TO LEARN AND USE. I AM THE OFFICE MANAGER HERE AND ALSO DO TRAINING AND IT IS VERY EASY TO TRAIN.

Cons

WHEN NEEDING TO SEND AN EMAIL TO A CUSTOMER IT ONLY AUTO PULLS ONE EMAIL . YOU CAN ADD OTHER EMAIL ADDRESS BUT IF YOU DON'T THE EMAIL ADDRESS YOU HAVE TO CLOSE OUT YOUR EMAIL GO INTO THE CUSTOMER ACCOUNT COPY THE ADDITIONAL EMAIL ( ONE AT A TIME ) AND THEN GO BACK TO THE WORK ORDER YOU ARE WANTING TO SEND AND ADD THE EXTRA EMAIL. SOME OF OUR CUSTOMERS HAVE MULTIPLE PEOPLE THAT WANT A COPY OF THE WORK ORDER AND WE ARE NOT ABLE TO DO THAT EASILY.

Response from RazorSync

Thank you for your review April. Glad to hear your happy with your experience with RazorSync! I appreciate the feedback and will pass it along to the team. Please feel free to reach out to us if you have any other questions.

Replied 08/11/2019
Kristen
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 15/11/2019

Easy, user friendly and intuitive

The support staff was great in helping us customize the product for our use. The elevator trade is a bit specific and unlike other trades. All of the agents were extremely patient and always found a way to solve our dilemma. They have patience of saints!

Pros

It's has an app that is easily used by our field mechanics and is very user friendly. We moved from an elevator specific software program that was not app based.

Cons

The only thing we'd like to see is a search field under the schedule page so we would not have to spend time scrolling through 190+ customers. The other option would be to list the customers on the schedule page alphabetically. Either option would make our review 5 stars instead of 4 as this is a crucial way of searching for customers.

Response from RazorSync

Thank you Kristen for the wonderful review and making us the partner in your business! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us.

Replied 15/11/2019
Neal
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2021

Great product!

Wonderful. Questions get answered by the support staff, our technicians are able to pick it up relatively quickly. Invoicing customers is easy. Taking credit card payments, etc. Overall it has helped streamline what we do here at a cost that is much less than others we've used in the past. We're happy to be working with RazorSync.

Pros

We're an HVAC company that provides service and installation of heating and AC equipment. RazorSync is used by our handful of technicians in the field on iPads. The real time information is very beneficial and I am able to input information on my laptop here at the office and they receive it out in the field. Everyone knows where they're supposed to be and what they're walking into.

Cons

There are some specific reports that we'd like to run that haven't been created yet but overall it's been seamless with our Quickbooks system and very helpful for us.

Response from RazorSync

Thank you for the great review Neal. Please reach out to us if you ever need anything.

Replied 24/03/2021
Mike
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 01/11/2019

Razor Review

We continue, on a daily basis, finding capabilities of RazorSync that improve our companies efficiencies. We look forward to utilizing it solely for all of our service and sales team invoicing shortly. It is an excellent business tool.

Pros

That our group of techs can see everything that is currently going on or needing to go on within our organization

Cons

I'm very surprised that we are unable to scan in/out parts into inventory?

Response from RazorSync

Thank you Mike for making us the partner in your business. Please connect with us if anything ever comes up!

Replied 11/11/2019
499 reviews