User Reviews Overview
About RDPWin
Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts,...
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- Used Daily for 2+ years
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Review Source
Multi-Ownership Management Features
Pros
This software has a the unique ability to track and run reports for individual units. If you are using Property Management System to rent/lease multiple units that have different ownership structures this is great software to do so.
Great value for any small-mid size property that is looking to update old software.
Cons
Up-front costs are much lower than other PMS for hotels but this system requires you to host on your server. There was no cloud options for running the software (This may have changed since we put this system in place in a hotel setting in 2011 and used it until 2013).
Response from Resort Data Processing
As of 2013 we do offer cloud solutions as well as great value compared to other cloud based PMS systems.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
RDPWin software review
The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.
Pros
RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.
Cons
The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
It is okay, does what we need
It is easy to learn and maintain
Pros
It has multi-functionality for guests, it has ease of use when checking guests in and out. The in-house stats screen and the availability screen are very helpful tools. The amount of reports that can be created for the individual properties is also a GREAT feature of this system. The emails for "Tip of The Day" are awesome!! I have learned so much through these helpful emails!!
Cons
Too many options , it has a lot of glitches. You cannot add a guest name . To add a guest you have to create a reservation, this can be time consuming. Company fields are group fields instead of being separate. When balancing inventory you have to pause the entire system and every department to accomplish this task which in a 211 room hotel is cumbersome.
Top RDPWin Alternatives
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
RDPWIN
Pros
I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.
Cons
Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A quality product that is easy to use. Great customer service.
Very adaptable and easy to use. Great service.
Pros
The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.
Cons
More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used for 1+ year
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Review Source
Customer Service Insists on Using MST Instead of Customer's Timezone
Overall, we are glad we switch away from it and now use SMS|Host, even though Springer Miller has awful support.
Pros
It had been used in place out resort for years and it was catered toward ski resorts, which we are.
Cons
I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
GREAT Booking Software
We could not run our resort without RDPWin!
Pros
RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze.
Cons
RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
old fashion PMS
It was a good experience, though it had a long learning curve. The software is not as intuitive as others but does the job that is meant to.
Pros
A lot of options for reporting. Connectivity with third party apps. Customer support follows up to your needs
Cons
Expensive software. Old look for today's standards. No cloud service at least on the version I had to use.
- Used Daily for 6-12 months
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Review Source
It has a lot of features, almost too many that could have been avoided or been featured in...
Pros
The ability to sort and export lists easily. The customizability is perfect. especially when it comes to something as easy as lists
Cons
The System is slow and has too many tabs. I think that having so many tabs slows down the features and cause things totake longer. Lots of reports are duplicated
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
RDPWin review
The ease of use was amazing and I would recommend it to any sort of business that needs a reservation programs.
Pros
It is very user friendly. I like all of it features. Great for camp and conference centers.
Cons
Honestly, there was not anything I DoD not like about it. I was sad when my company switched to Camp Brain.
- Used Daily for 2+ years
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Review Source
RDP is pretty easy to navigate.
Pros
I love how simple it is to use. Very easy to train new FD agents on. The tape chart is a great feature.
Cons
Tracking who touches what in a reservation. Not the biggest fan of the Crystal Reports, however I could use more experience in this area and then my opinion could change.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Solid Product
I've been using RDP for approx 13 years and it's generally a solid, reliable platform. It's easy to us and offers comprehensive reporting and custom reporting should you require some speific data. Support is always helpful, even if they cannot immediately fix the problem. I've come to know a few of the team and they're really nice folks. I'd recommend RDP.
Pros
Functionality. Reporting. Reliability. Support
Cons
Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Go deep
Very good. It does a lot and since it’s been around awhile - incorporates many many of the business rules needed fir our resort. And there Lots more there that can be used, and will - as time permits.
Some more recent software we’ve used - is simpler to get up and running with less time investment - but it doesn’t let you go too far.
Pros
If you learn how how and commit the time to it - everything is open to configuration and customization.
Cons
Non-active history can be annoying and cumbersome
- Industry: Leisure, Travel & Tourism
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great program
I have used RDPWin for over 10 years, with two different companies, both of which sell timeshare and have multiple properties. RDP fits the bill for us with multi locations and different types of inventory - regular hotel/timeshare and fractional
Pros
The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.
Cons
Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Powerful tool with archaic platform based handicaps vs. newer modern equivalents.
Growth
Pros
Works very well in and individual condo ownership environment with regards to reservations, sales, and operations.
Cons
Reporting is un-modern and difficult for non Crystal report gurus. RDP-centric parameters only known to RDP support make adaptability or customization very difficult for end users in an analytical and data based industry.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I find it very useful..but it is the only hotel software I have experience with
Pros
it is user friendly. And the tech support is very responsive. The variety or stock reports is very good for accounting purposes
Cons
setting up rate plans and syncing with wholesalers etc can be confusing. The Owner system does allow for enough space to include more than one email address when emailing statements to owners.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Very disappointed.
None.
Pros
The format and the layout is very easy to use and accessible. Other than that I'm not happy with the service.
Cons
I receive daily glitches and error messages, the system freezes constantly. Technology support has been working on this issue for months now with no avail.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great software program for any industry!
RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.
Pros
RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.
Cons
The system controls and functions can be difficult to figure out yourself.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Worked for us!
They were a good fit for a while. Their support was very responsive.
Pros
We were an independent hotel for 17 years and we used Rdp for the last 8 years. They are responsive and a good fit for an independent property.
Cons
We needed a better online presence. They did not merge with Best Western when we decided to become members. We had to switch.
- Used Daily for 2+ years
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Review Source
Been using for over 10years and I love it!
Pros
This product is very easy to train new staff members on the team and user friendly. No trouble maneuvering through the areas.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Short of perfect, but it does the job
Fix the glitches and make your customer support easier on the caller, we're all busy running hotels here!
Pros
I liked the way the interface looks, it's very appealing. It's easily navigated and has a pleasant layout.
Cons
The glitches. Like others that worked with me when I used this system, I hated the persistent glitches, primarily between RDP and any POS software. Manually entering tickets onto reservations really gets old.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Easy to learn, hard to master. Top notch fundamentals, advanced skills require training.
Pros
It's very simple to get into a routine with RDP. Once you understand the basics, RDP's straightforward nature helps your fundamental yet crucial tasks become second nature.
Cons
While RDP does well generally speaking, it's the learning of advanced techniques that is difficult. When a situation that is atypical arises, it takes us more time than we feel it should to arrive to a solution. Oftentimes we must contact RDP's support to learn how we should handle a specific situation, and because there are an infinite number of different scenarios, it gives us hardship whenever the well-paved road gets a little bumpy.
- Industry: Real Estate
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Review Source
Really Happy with RDP!
Pros
RDP has been a great product for us! I have been using RDP for all 11 years I have been at the property, and it is a very user-friendly system to pick up and learn. The support team is always great in answering my questions and helping fix issues that pop up.
Cons
My only complaint is that it is sometimes hard to get a hold of the salesforce. I do realize the sales team is small, but emails and phone calls can go unanswered for days and sometimes weeks. Also, like some of the other reviews, sometimes a quick phone call into support is all that is needed, and it still means creating an internet ticket. They are great about responding to work tickets, though.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
RDP
Detailed!
Pros
Range of reports
Cons
No direct integration with QuickBooks.
- Industry: Hospitality
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Review Source
Great System, meets our needs
Pros
It has a large menu of features, which is important to us, as we have a variety of properties. The system is easy to use and easy to train on. Best of all, it has proven to be reliable RDP support has been very good and managed to address all of our issues, few though they have been, with a single phone call.
Cons
Reporting could be easier. Crystal is way too complicated, and the stock reports do not cover some of the things we need. Support should be open 24/7, sometimes only a phone call will do.
