User Reviews Overview
About Repsly
Designed for the CPG industry, Repsly is a retail execution software solution that enables data-driven teams to collect and organize data, improve brand visibility, and increase sales in the field. Its two-part solution includes...
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- Used Daily for 2+ years
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Review Source
Best by Test!
You get reports for activities, visits, Can schedule appointments, indicates missed appointments! Just too good to be true! Its no bluff I'm using it!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Felipe DeMarco
When we do have issues or when Repsly has any updates alerts, they are very prompt with assisting us with any issues.
Pros
We love the fact that the pictures are stored in every retailer visited and we can reference at any time. Also, great feature to edit retailer information to where we can add buyer's, owner's and other store personnel. Very great tool to also add any new locations.
Cons
It would be great to somehow add a picture ( schematics ) to our customized forms that we create for each of our brands. This way our team can easily see the proper schematic when they upload a desired form. Sometimes WIFI is very poor in these retailers that it takes them a while to upload these images from our Google Drive or Dropbox accounts. We do encourage them to save them in their pics folders but that's not very efficient.
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Repsly
not a bad program at all
Pros
its made my life a rep easier with much less paperwork and admin, also getting feedback to management from customers are much easier
Cons
you claimed it works offline or with no signal but it does not, it hangs and wont allow any action with no signal that makes my day a tad difficult as my areas are low signal areas. have to send orders to my gmail instead of my company email as it takes more than 20min to get 5o my work email
Response from Repsly
Hi Charlene, we're happy to know Repsly is making your workday easier! We've let our product team know about your issue, but in the mean time please contact [email protected] for help.
Top Repsly Alternatives
- Industry: Retail
- Used Daily for 6-12 months
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Review Source
Great sales force app that's easy to use
Our sales team is not your traditional sales team - they don't just take orders, but they are actually an operational support team for our stores and as such need to report on a variety of issues, most of which are qualitative. Repsly is flexible enough to be able to meet our needs, and most importantly the ease of use is second to none!
Pros
Very user friendly and intuitive, works offline (very important for remote places with no Internet access) and can give you an overview of any point in time with just a click on a button
Cons
While I understand the importance of data integrity, I do wish there was a "super administrator" power to delete places because unfortunately some of our reps have overtime duplicated places or added incorrect places which does dilute the overall database.
Also, because they are only forms, there is no analytics to them, so for instance you can't calculate results automatically. Having said that, however, the export function is incredibly easy so it's just a matter of having good Excel skills.
Response from Repsly
Thanks Sarah! In regards to analytics on forms, you should check out our new reporting features if you haven't already! They automatically report on all the forms you've created for your reps in the field. If you have any questions, feel free to reach out to Duncan if you have any questions.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
A useable tool for business on a finger tip.
competetor information,which help me to get the right prices for the market that we are serving.
queries get solved immediately because this app is linked to certain group of high ranking whereby once you submit your query everyone jump in to solve the customer query asap.
Pros
He is friendly and efficiency to be use especially when you plan your day,week,monthly customer call report it actually reminds you with the schedule that you need to follow.
capturing orders is much easier no need for any pen or paper.
reporting back to managers about the competetor info is much helpful.
see opportunity in store because you need to let your superior aware of any challenges you encounter in the market space.
Cons
Its a tool that give one enough time to get going with your work.
time saving.
all your reports are submitted at one open screen.
Response from Repsly
Hey Brian, thanks for the great feedback! Glad to hear you're enjoying your experience with Replsy.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Can’t work without Repsly anymore!
Pros
Repsly is very user friendly. Even if you aren’t a tech savvy person, you should be able to get the hang of Repsly after a short demonstration.
Cons
On very rare occasions, the software will get stuck loading on the screen when you first open the app. After restarting my phone or contacting the fantastic customer support team, the problem always gets resolved.
Response from Repsly
Hi there! Thanks for the kind words and positive feedback. We have flagged your issue of load speed to our product team. Glad to hear you've been able to get help from our support team.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Satisfies Many Needs
My company placed me in charge of finding a solution to track our field sales team's daily activity and locations. Through numerous trials of similar software, I settled on Repsly and it proved to be invaluable.
With easily customized reports, I was able to generate a template for all representatives to use out in the field. These could be changed on the fly and allowed for photos to be recorded with each report.
Repsly also allowed for the reports to be geotagged and timestamped. Viewing our team member's productivity became as simple as generating a report. This wasn't something we initially felt we needed, however, it allowed for us to save a lot of time and money once we began checking it regularly.
Their customer service was fantastic. Their representatives were always prompt to reply and frequently added requested features within a business day of my inquiry. They always followed up to ensure that I was satisfied with my experience.
Pros
Easy tracking of representatives and customized reporting made this a standout against similar products.
Cons
Some report exporting was limited during my use of the services, however, it never became an issue and all data was available with some work.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent Sales Team Management Tool
management of team has become a lot easier. saves my time so i could focus on other important things
Pros
Gives a lot more transparency, record keeping is easy
Cons
Integration with popular ERPs is not there.
Response from Repsly
Hi there, thanks for the great feedback! We've informed our product team of your request for more integrations.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good if used correctly
Pros
Great way to find places that you know are on your customer list. Good for when you're traveling and working.
Cons
A lot of times it doesn't seem like the gps is correct. Have to physically search for some places.
Response from Repsly
Hey there! Thanks for the feedback. We're happy to hear Repsly makes working while traveling easier. We've informed our product team about your issue with GPS. Feel free to contact [email protected] if this is a recurring issue.
- Used Daily for 6-12 months
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Review Source
Doubled our sales!
We have been using Repsly for our sales team at our radio station since roughly the beginning of the year. Our sales on our station promotions have doubled since we started using the Repsly app. It's not only helped us keep our sales team on track, but it's been extremely useful for them to keep themselves on track, as well.
Pros
Great customer support, super flexible app, super-flexible program.
Cons
Not originally designed for advertising/radio sales, so we're working to mold it to us better.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good investment
Great its a great investment for all the good things you can get out of it.
Pros
the easy that is to install on the cell phones of my employees an the accuracy to find out where and what they did.
Cons
Sometimes the pictures takes long to be updated
Response from Repsly
Hi Leonardo, thanks for the great review! If you continue to experience trouble with photos loading feel free to contact [email protected] We're happy to hear that you're seeing return on your investment in the tool.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great CRM For Food Brands
This really did transform our field marketing efforts and now allows us to track all of the efforts of our field team for marketing, sales and merchandising. We can also run reports and keep people tracked and informed.
Pros
- Tracks everything
- Allows you to see historical events
- Surveys are easily customizable
- Amazing feed and general cross user UI/UX
Cons
- Reporting on the back end could be more robust
- Photo taking could be simpler
Response from Repsly
Thanks for the feedback Nik. Also, thanks for the apple-cinnamon Barnana snacks! Our office has been snacking all day! Please reach out to Matt and he'll show you all the functionality of the new reporting.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great application for our market service team!
The support team is very responsive whenever we have issues, which is rare. The software is very easy to use and understand for a team with varying degrees of understanding of applications.
Pros
easy to use
Cons
app crashed on andriod pretty frequently
Response from Repsly
Thank you so much for the kind words Charlette! If a bug does happen to slip through our rigorous QA process, please reach out to Matt. We usually get things resolved extremely quickly!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Repsly surveyjeff
When we did the trial I didn't like the system at all. I don't know if some of the features weren't turned on or if they didn't work back then. Since we started with program this year it as been a good product
Pros
It sis much easier to keep all information in one place.
Cons
The fact you can only take a couple pictures inside the question area.
Response from Repsly
Thanks Jeff!
All the features available in the full version of Repsly should be available in the trial version. If you have any feedback on what specifically you didn't enjoy about the trial, we'd love to hear it! We're glad you're enjoying the product now that you are using it on a regular basis.
By default, Repsly limits forms to 5 photo fields, but if you need more we can adjust that limit--just give us a quick call!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good Field App
the positives outweigh the negatives
Pros
Forms can be created to make what needs to be done a lot easier and to the point
Cons
glitches and sometimes you can do one thing one way and have a different outcomes, can be inconsistent
Response from Repsly
Hi Shawn, thanks for your input! We have made significant bug fixes since September 2018 which should improve your user experience. Please visit our Knowledge Base for more improvements updates https://knowledge.repsly.com/hc/en-us
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Repsly Works and is giving us an edge.
Overall I really like the Repsly system for its field monitoring and tracking. Getting information set up so that it reports correctly is the most challenging part of it. Matt and the customer service team have been great in helping out and their follow up is strong, so that has made it much easier.
Pros
Its very intuitive and easy for field reps to use with little explaining.
Cons
The exporing of data is a little clunky and getting all of the tags and forms in place properly has been the biggest challenge. I also don't like how the billin works. I originally selected 3 licenses for my full time team and bought them for the entire year. I have since added some part-timers and was forced to purchase annually even when they only needed it for a few months. You need more flexiblity in your billing.
Response from Repsly
We're really glad you're finding Repsly helpful for ProYo Mike! We're currently working on providing more billing options for our customers, and we'll be sure to keep you posted as things go live.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Useful and Innovative Platform Marred by a Limited Feature Set and High Monthly Costs
This type of cloud-based software was exactly what I was looking for to manage my small team on a limited budget. I was able to set my small team up with only minimal assistance from Repsly's support contact. However, in order to get EXACTLY what I needed, I would have been pushed into the higher tier charge (and I only needed that ONE extra feature). Also, some of the functionality was JUST a few features shy of being useful to us.
Pros
Very User Friendly.
Easy Upload of Existing Location List
Easy Creation of Custom Forms
Cons
Pay Per Device Requirement (we have a technician team that alternates field time, therefore only require 1 account to be shared and used by whoever is in field)
Ability to ONLY fill reports out on a mobile device (I have reps who would find it easier to use their laptops)
High tiered costs
Response from Repsly
Hi Jared, we offer Ad-Hoc pricing to address exactly the billing concern that you stated below. We'll reach out to you to explore options for how your plan is set up. Thanks for all the kind words!
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Very User Friendly
This website and app has been very useful to my company, very easy to use. I like how it puts everything into a spreadsheet.
Pros
I like the way it captures my stores and info and form data
Cons
I would like a way to tag pictures on website
Response from Repsly
Thanks Letrice!
We're always adding new features and a huge consideration when we do so is our customer input, please shoot us an email if you think of anything else!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Manage people without being with them
It helps us show are managers that we are doing are. Jobs and cover. Are selves also and it's a good way to communicate
Pros
Easy to use
Cons
You can't add new products in to screen
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
cline review
easy to use, update , make changes and overall use. As I train my other counterparts it takes them very little time to maneuver through the site and how much faster it is in our daily usage, plus the time it save every nite by not having to hand write our previous spead sheets.
Pros
the ease of use and the time it saves us
Cons
this not a con but we are looking into data plans for our I Pads which will allow us to send data on site.
Response from Repsly
Thanks so much for the nice review Daniel! Let us know if you need anything and we'll be glad to help.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great auditing tool
We use REPSLY to manage 50 brand ambassadors nationwide. They execute our in-store demos & merchandising visits at our 3000 accounts. REPSLY helps gives us visibly in the field & helps audit our team at the same time. It's very user friendly & customizable to our needs.
Pros
User Friendly
All-in-one
Cons
Wish it had the ability link with quick books
Response from Repsly
Thanks for the great review Suzana! We added Quickbooks Online full integration not too long ago, if you'd like some help getting it set up please feel free to reach out to us.
- Company size: 11–50 Employees
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Review Source
Repsly Review
Repsly used to be very slow to load customers but the speed has greatly improved. I like the new function of finding nearby customers automatically, that speeds things up. Also being able to include pictures from my photo album is a nice improvement.
Pros
Helps me remember names, and product placements.
Cons
Some managers tend to rely too heavily on Repsly information for overall field rep management.
Response from Repsly
Thank you for all the positive comments Max, we'll reach out to you to see what we can do to boost your likelihood to recommend us!
- Used Daily for 1+ year
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Review Source
Repsly is awesome!!
It's the easier app with so many features to use. We use it for distribution business tracking merchandisers or sales team. Pictures and GPS work great!!
Pros
Pictures and GPS are excellent tools to work with!!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Quality service at its best
The App is easy to use. I like that you can use it on your phone or table. I no longer have to do reports on paper. Your work is submitted and that is the end of it:
Pros
I like the camera function. It doesn't take up space on your phone or tablet.
Cons
Some Reps gave issues with calls dropping.
Response from Repsly
Thanks Damita, we'd like to understand what you mean by 'calls dropping', so our support team will be in touch!
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Review Source
Started using this week on the back-end/admin side - overall very good!
The interface is very straight-forward and easy to use and efficiently quick, which is a huge plus - reps cannot complain that it takes too long to submit forms or check in, or that they do not understand how to use it.
It would be useful (at least for those I am overseeing) to have location tracking be mandatory in order for the app to work. We have some reps who like to pretend that the tracking magically turned off. If they can't use the app without tracking being on (and using the app is required), then this would eliminate that problem.
As far as I can tell so far, back-end information is only available on the web browser and not the app itself. It would be great if I could pull back-end info while in the field instead of having to wait until I get to a pc.
I've had trouble accessing one of our forms on the app itself (no issues see in browser), but haven't had time to reach out to Matthew yet - sure that it is an easy fix.
Response from Repsly
Thanks for the kind review Zoë! Matt will be in touch to help get your form issue resolved shortly.
