Textedly Reviews

Pros

After trying several similar programs, Textedly stood out in Customer service, value and ease of use.
The system is clean, easy to use and organized in an intuitive fashion. It is very user friendly.
The Customer Service is responsive, helpful and accommodating.
The Plans are set to meet the needs of users of all levels.
Good product, good service, good value.

Cons

The only thing I would like is an app but they've focused on a good product at a good price and back it with good service so I've learned to adapt to not having an app for it.

Pros

The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.

Cons

There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference.

Alternatives Considered

Reasons for Switching to Textedly

Pros

I like the price for the service and i`m impressed with a delivery rate. Good job!

Cons

-Problem is you need to pay for keywords that you are not going to use in the next month. For example: I have a fresh list of customers every month and i need to create new keywords with new lists attached to them, but.....as per Textedly advise if "i remove a subscriber from a keyword, there is no way to resubscribe them on your end, even if you create a new keyword" and "We do not recommend deleting your keyword as it will delete all of your message data. It is best to keep your data in the event you are involved in a Telephone Consumer Protection Act (TCPA) legal matter. Penalties are $500 to $1,500 for each text message violation that you sent".
So, why customer needs to pay for keywords he will never use in the future?.
-Another difficulty for me was a lack of simplicity of platform usage and i need to communicate with a customer service and wait for the answer in order to solve technical issues or receive answers on my questions which i couldn`t find in QA section of Textedly.

Pros

It's great that users can try the product on a free trial (no card required).

Cons

I have limited credits that come with the purchase, I'd prefer to pay as I go.

Alternatives Considered

Switched From

Reasons for Switching to Textedly

Pros

I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

Cons

In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal.

Pros

The ease of use! The price is very nice!

Cons

None really! It took a little bit of time to get to know the interface.

Pros

Cost! Of the various texting platforms, we found Textedly to be among the most economical.

Additionally, I like that customers can join our text message lists by sending us a text message. This comes in very useful when we are delivering s presentation or are at a convention.

Cons

When you sign up, you’re assigned a phone number like “555-222”. I wish that the number was a normal number, like 612-555-5555, because customer tune out the corporate looking number.

Secondly, it is very difficult to text customers individually. Rather, the platform is built for “mass” texts that go to an entire list of people.

Finally, there is no ability to add in unique elements into the text. For example, in email marketing you can add tags to include an individual’s name into the body of an email. That type of customization doesn’t exist via Textedly.

Pros

Textedly is amazing! I love using it to let my network know when I’m about to do a Facebook live or when I’m offering a special promotion or event! It’s SOOO user friendly and the customer service is amazing. I love the link shortener feature and the fact that I can send pics too!!! It’s worth every penny!

Cons

The only con (if there even is one) is that I can only do it from my computer. I would love to be able to access and send messages from my an app on phone too! So perhaps that’s something they’ll implement down the road!

Pros

We're incredibly new to using SMS for marketing. Didn't really know what we were doing, honestly. Textedly gave us a super easy intro, how-to, and focus on how to tackle this new aspect of our business. We don't have a huge market that we send texts to, but the response has been overwhelmingly positive. It's made my job of communicating with the field much easier and more personal.

Cons

There's nothing I don't like! Seriously, such an intuitive platform that makes texting our markets a cinch.

Pros

I love how user friendly it is. You can use from your phone or desktop!
Our parents love this service!

Cons

I really have noting negative to say about this service. Everyone is very helpful and it is so user friendly!

Pros

Pricing is quite good. The administrative back-end is intuitive, and the set-up steps are easy to follow. Good match for smaller businesses setting up this type of service for the first time.

Cons

Unable to export subscribers. The current workaround suggested by Textedly is to copy and paste out of the admin listing of subscribers. Not a good solution. Importing/exporting is a basic function with any database-driven service. Unpleasantly surprised that this function is absent. Importing a current subscriber list is a bit unusual. You send your Excel file via email with your keyword as the subject line. Would prefer to handle everything in the admin back-end. Also can't import subscriber join dates, even though that field does exist in the Textedly database. The Textedly suggested workaround is to put the join dates in a different field, such as the email field. Another area that needs attention. In short, I like Textedly for the pricing and general ease of use. But if your business has an existing subscriber base, and you're looking for a new vendor, beware of a few significant issues with importing/exporting. One can hope that Textedly takes note and promptly addresses these issues.

Pros

We are always on the move so we need something which can be easily accessible and flexible. Textedly suits best for instant messaging. It gives us feasibility to send a proper format message so that our customer/clients gets the whole knowledge in a single message, thanks to Textedly. Along with mass messaging, we can schedule it as well for later days.
Apart from all other functionality, Textedly has a great customer support, which adds more value to customer experience.

Cons

Satisfied with all the aspects, and so simple to operate, for the cons, there is nothing much but they can always bring something new, which solves the pain issues of email marketing, can have more options in "Filter". Other than that, Great Work Textedly Team!

Pros

Ease of use simple to keep subscribers apprised but technical foundation of the platform and accompanying customer support is suspect

Cons

Upon contacting customer support to discuss why messages were stuck in the quu and not being delivered , the company proesse there were no technical issues on their side. After requesting a constructive escalating I was told I that due to issue severity that by rule I would be contacted within the hour ( BTW asked for a method to contact a tech support manager directly and I was refused). It is now 1 hr and 40 min later and the support magt did not reach out because they were overwhelmed by other delivery escalations - meaning there actually was in fact a a platform issue that was being swept under the rug. As a long time customer support professional and a platform user I find this deplorable.

Pros

Ease of use, reporting functions, useful for normal operations as well as emergency operational change information stream notification, ability to craft and store common communication templates, easy navigation using the dashboard even for first time users.

Cons

doesn't make coffee but I guess I can live with that

Pros

Interface - it is easy to use for anyone regardless of technical skill.

Contact management - it is very easy to upload a CSV file of your customer list or manually enter in a new contact. Searching for a specific contact or keyword tied to that contact is also easy.

Ability to schedule texts - this alone is great because I can schedule campaigns ahead of time when a promo goes live and I don't have to worry about setting it up the day-of.

Individual and mass texting abilities - our customers love that now we can send individual texts that their order has been shipped and alerts them. Also the ease of use in sending a mass text is the real use of this and having both capabilities really makes this product shine.

Price - great value for the product. Texting services are a dime-a-dozen these days and I have used a few but Textedly is the best all around for value of what you get!

Cons

Not a major con, but would like the ability to send messages to specific people or keywords using a filter from the new message page. It already can be done by going to the Subscribers page, performing a filtered search and then sending message from there. It's not a major con and is nit picking since that is only one extra step but that's about the only con I can think of using Textedly.

Pros

While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers.

With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly.

Cons

While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers.

With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly.

Pros

Somewhat affordable.
Two way messaging is nice.

Cons

They try to scare you into keeping a subscription with them in case your texts are audited and you need records to avoid massive fines!
Credits do not roll over.
Month to month or annual only. No credit plans.
Software is clunky and difficult to use.
Help documentation is not robust. Can lead to confusion.
Chat support was rude, and condescending.
Contact list upload patching is not documented well.
Can't re-enable internally un-subscribed contacts.
If you cancel your plan, they will close your account immediately (you don't keep access through paid period)

Pros

Textedly is far cheaper than any other mass texting software we have used. On top of that, it uses material design and has live customer support. I am very impressed with their services and recommend them to anyone who needs a mass texting platform. Textedly is by FAR, the best mass texting platform we have tried.

Cons

I wish they had a mobile app (Android AND IOS) and SMS notifications for incoming messages. Also the ability to add subscribers without them having to send and an SMS to the short code.

Pros

Its ability to mass text to multiple clients is one of my favorites cause most CRMs don't do that so it's really helpful to have a third-party platform that can do that.

Cons

None so far. But probably the feature that we would want to have is to ability to create a smartlist and be able to group the contacts accordingly. Although tags do that too, but smartlist can be great as well.

Pros

What I LOVE best about textedly is how easy it is to use. It is effortless !

Cons

I can honestly say that I have found very little that I dis-like about textedly. However, if there was one thing I would say I would like to be able to have a few more keywords included instead of having to buy more after 2.

Pros

I like knowing I reach all my customers at one time and get response by them.

Cons

That it does not make a noise when I receive a reply.

Pros

Nothing There is absolutely nothing good about using this companies platform. Stay away

Cons

Company has the worst customer service. I have tried to cancel on multiple occasions but they NEVER get back with the customer. I have tried to cancel but since my account was on an annual contract, could not do it through the website. Spoke with multiple people over chat since their phone service is terrible, and been told that "someone" will reach out to you regarding this issue. I hardly receive replies on the chat site on the web page, and they ignore your requests. Do not use this service unless you want some major stress in your life. Terrible company.

Pros

Ease of use, information that is available to show your results in real time. I appreciate the value that the platform provides with multiple keywords.

Cons

I have had "zero" problems with this program and cannot say anything negative about the platform. OK, maybe the response time to the online chat could be faster.

Pros

Convenience for us and our busy clients.

Cons

Delays that occur in responses to our email.

Pros

Textdly Software is the easiest, but most sophisticated user friendly software that my company has ever used. But even if you did have a question or needed assistance, they are a click a way and will answer any questions immediately, truly remarkable! Best interface my company now has, thanks TEXTEDLY!

Cons

There is nothing I do not like about the software. Best Text messaging platform that exists, trust me, my company has tried many!