Sirvoy Reviews

Pros

Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.

Cons

can't say that there is anything I dislike

Pros

The quick chat customer service that I always receive when I have an issue.

Cons

The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed.

Alternatives Considered

SiteMinder

Reasons for Switching to Sirvoy

The ease too set up this software was what I liked about this product.

Pros

Their customer service really is five stars. They are knowledgeable, kind and fast.
The platform itself offers a lot of helpful options and it is user friendly.

Cons

A bit more expensive than I expected but worth it.

Alternatives Considered

Hoteliga, Hostaway and Little Hotelier

Reasons for Switching to Sirvoy

Seemed more user friendly and the customer service jumped right into helping and welcoming me.

Pros

not much, its adaptable if youare prepared to use clutzy solutions

Cons

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Pros

Simplicity and Awesome Customer Service
It is so easy to use your system and it is very intuitive
For people outside of the industry this is a great learning first step into hospitality PMS.

Cons

Limitations in reports and no excel download function
Statistics are inc VAT
I cant see history on a specific guest who has stayed in the past,
I cant track company performance - instead I need to count past stays
Miss past & future revenue reports day by day summariesed (not guest by guest)

Alternatives Considered

Opera, ClockIt and Mews

Reasons for Switching to Sirvoy

I received Sirvoy when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next year

Pros

attention & service of customer service person Natally

Cons

is easy to use, practical and but need to study more on its benefits from my side

Pros

What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!

Cons

I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.

Pros

Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed.

Cons

None, they have been a great resource for my business

Pros

Easy to work with and good and fast support.

Cons

I have nothing negative to report about Sirvoy

Pros

Reachable account reps. Breadth of settings and options.

Cons

Large learning curve especially for out of the ordinary or very specific setups.

Pros

From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds.

Cons

Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive.

Pros

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Cons

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

Pros

It is always easy to get the proper help, when needed.

Cons

I have no complains, the website is easy to manage and support is very helpful.

Pros

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

Cons

nothing to complain about, software always works very well

Pros

Customer service is fast and easy. Answered my question.

Cons

Takes a bit to learn the menus and what they mean, especially for a first time property owner.

Pros

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

Cons

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

Pros

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

Cons

I cannot fathom pasting into emails or sms boxes.

Pros

Easy to use, exceptional support, mobile friendly

Cons

There are no cons with Sirvoy, they are definitely the best

Pros

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Cons

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Pros

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great!

The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Cons

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process.

We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!).

One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward).

So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Pros

I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

Cons

At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).

Pros

We found the web site had a very limited functionality and decided not to proceed

Cons

We started with Sirvoy but found the web site to support our farm stay very limited. We found an alternative software and went to cancel our subscription. We found it is impossible to cancel the subscription and obtain the deposit . The minimum deposit is $500.00. We now have over 20 months to continue to run as Sirvoy do not provide refunds. I would be very careful in signing up on the above conditions. Very unhappy in finding out we can obtain a refund.

Pros

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons

We are most satisfied with this software.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Pros

Very good overview, easy to operate and easy to manage the rooms. Smooth integration with other sales channels and highly professional support.

Cons

You can not use the system to book other facilities such as conference rooms.
With such functionality, it would be complete!