Smartsheet Reviews

Pros

In smart sheet mostly I like the workflows where I can create alerts to manage my actions without manual effort

Cons

While creating new workspace from another workspace the references are referring to the old one where we need to change manually

Pros

Handling business projects and tasks has been easy thanks to Smartsheet.
It is not only well equipped but also cost friendly customization is easy.

Cons

All the features are great - zero problems.

Pros

Had the same functionality of Monday.Com but I didn't like it as much.

Cons

Functionally it didn't work as well as Monday.com and it didn't have the connections from what i could tell.

Alternatives Considered

Reasons for Switching to Smartsheet

Pros

Smartsheet has proper project management solutions, and it saves on costs that businesses run.Further, Smartsheet helps organize costs and estimates, and this resolves the issue of overspending.

Cons

Smartsheet is collective in managing the issue of overspending, and no dislike encountered so far.

Pros

I like the ease of collaboration for users and the automations that can be used. I find that I can do more with Smartsheet than with MS Excel.

Cons

The difficulty of some formula, but I can go to Help or the AI feature and easily explain what I need to be done and get the formula from it.

Pros

Easy to use, especially for those familiar with Excel.
Versatile with various views (Grid, Gantt, Card, etc.).
Strong collaboration and automation features.

Cons

Some features might require a learning curve.

It’s a paid tool, with different pricing tiers depending on the features.

Pros

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.

The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.

Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Cons

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.

Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.

Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.

Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Pros

The best thing was the customisation of dashboards and defaults templates that saves lot of time

Cons

The sheet references where I need to change manually

Pros

Templates were most helpful for creating instantly new workspace

Cons

References are the one where it refer old sheets

Pros

We can plan accordingly with other teams and see their scheduled content ahead of time.

Cons

Sometimes it is difficult to label projects and differentiate which ones need to be public to other teams versus just our team.

Pros

Smartsheet is much easier to use for Project Managemen than the classic Microsoft Project software I was originally trained on. It allows people to manage work with the intelligence of a project scheduling tool, but with an easy to understand and use spreadsheet interface. Since Smartsheet is a cloud product, each Smartsheet is available from any computer by just logging into the website, or even from their mobile app. Another great Project Management benefits is that the Project Manager can share a Smartsheet with their whole team to collaborate together.

We also use the Smartsheet for Jira Connector which allows us to sync information back and forth between the two systems. Jira can be complicated to navigate, and the dashboarding can be really frustrating. This connector allows us to keep track of individual tickets associated with a project, and even lets us import massive data sets for analysis.

Finally, we have ended up using Smartsheet as a dashboarding tool. It's actually surprisingly good as a Business Intelligence visualization tool for keeping track of our projects, and for displaying Jira dashboarding.

Cons

Like any software there are small quirks I'd like to see changed, or hotkeys added, but overall I'm impressed with the constant cadence of feature updates and enhancements.

Alternatives Considered

Reasons for Choosing Smartsheet

Reasons for Switching to Smartsheet

Pros

-easy to use and costumize
-more than one user can modify simultaneously
-you can add your company's logo
-you can set group and individual reminders
- Cell history, which can tell who and when it was modified.
-different views: calendar, grid, card, and Gantt

Cons

- not all reminders can be set with time to remind
- can't add a conditional formatting based on time
- if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.

Alternatives Considered

Reasons for Choosing Smartsheet

Switched From

Reasons for Switching to Smartsheet

Pros

I love how easy it is to collaborate and share information with Smartsheet. With the different permission levels and how easy it was to get our whole company set up with Smartsheet, it has made so much of our project work so much easier and has enabled us to keep all relevant teams, and even just interested parties, up to speed on all that we have going on.

Cons

The one feature that I do wish would be added would be a visual timeline feature like MSP has. A lot of times our executive management team would like to see a simplified timeline with key milestones, but in order to do that with Smartsheet, we have to transfer things into PPT Timeline, which isn't impossible, it's just an added step that is a little inconvenient.

Pros

I love the ability to create tasks and basically create as many filters as I want/need. The new dashboard feature is really nice.

I use it for our design requests, precon schedule and we are currently working on using it in our construction schedule. Some slight bugs and limitations but overall working well.

Cons

The calendar apps is just awful. Don't recommend using it. Very limited ability.

I wish they would just make tweak the calendar view slightly. Need the ability to show multi columns on calendar date. Also would be nice to display calendar view on a dashboard without publishing it. That on works horribly on the mobile version. We have a lot of field guys and the mobile version is not the best for viewing stuff.

Pros

This app's ease of use and ability to manage projects and send updates are fantastic. Easily adjustable and a lifesaver when it comes to streamlining the way work gets done and keeping track of individual tasks. It is a more business-oriented variant of the other spreadsheet applications. Templates might also be useful.

Cons

My wish is that reminders and automatic emails based on task management/workflow would be sent. It has been a while since I used this, so things may have changed. This would be a significant advancement in the software's capabilities.

Pros

Smart sheet is so far one of the best spreadsheet software that I have came across for project management. The best thing about Smartsheet is it's data View structure and ease of use. It's easy to create tasks in your project ;you can definitely edit, delete or update your main Tasks and subtasks without any inconvenience and to track the whole status of the project you can just have a view of the dashboard . You can also combine any number of spreadsheet so, that when you share your work with your team decisions making for that project becomes easy. Adding Automations to any sheet in Smartsheet is very easy and definitely time saving, there are some common suggestions in the automation menu but you can definitely create your own workflow with ease.

Cons

With Smartsheet my overall experience was really good I was able to deliver my projects on time and maintained to have a good growth but everything is not so great about it and the first thing is the cost that I had to bear for using some of the important tools present within Smartsheet Like if you are working on multiple projects it's expensive.As well as there are numerous tools which are quite complicated to learn so, for a beginner it's quite time taking.

Pros

SmartSheets is an incredibly powerful tool that offers much more features than Excel. Once you get the hang of it, you'll find that the possibilities are endless. The best part is that there are plenty of online tutorials available to help you learn and become proficient in using SmartSheets. With just a little patience and practice, you'll be a pro in no time!

Cons

One area where SmartSheets could improve is in providing more consistent and reliable customer support. While there are many online tutorials available, when users encounter issues that require more complex solutions, having responsive and helpful customer support can make all the difference in their experience with the software.

Pros

The best part about using Smartsheets is that you can keep all of your information in one place, including notes, files, and contacts. The system is intuitive because it is laid out similarly to common spreadsheets but with additional features.

Cons

It's not simple to put in place. Only one person, in close collaboration with a SmartSheet expert, is responsible for initial setup and ongoing maintenance. It wouldn't be as useful to us without the assistance of a SmartSheet wizard available only to our internal staff.

Pros

Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!

Cons

Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

Pros

Smartsheet has been a lifesaver for group collaboration. My team runs multiple projects simultaneously, and the scopes of these projects are constantly changing. Smartsheet allows for the team to update their pieces of the puzzle and send alerts about changes in one environment. We've actually replaced endless back and forth emails with the comments function in the comment section so that all pertinent information about an issue exists in the platform itself for easy reference.

We can track our gantt chart, program data, and group communications in one place. I=

We're also utilizing Smartsheet for people outside of our organization. Smartsheet allows us to select the type of visibility that clients have to data (through settings or via dashboards) so we can control the story that we're sharing with our clients. This has been a big time saver as it eliminates the need for extra reporting on data that is already avilailable online. Our clients have shared positive feedback about Smartsheet forms which we've been using to collect survey data and for event registration. The forms have allowed us to cancel our account for SurveyMonkey (which we used for several years previous to Smartsheet).

Cons

The main pain point I have with Smartsheet is the fact that not all of my favorite Excel formulas work in Smartsheet. The formulas also don't always work the same way as they do in Excel so there's a bit of a learning curve.

Smartsheet needs to allow a Time function. We use Smartsheet to register individuals for events, and right now we're having to program Time as a text. This means we can't use formulas to change times based on Timezones.

I also still miss when the recent sheets appeared as tabs at the top of the webpage. The new recent tabs menu works well, but I found the tab view easier to navigate.

Pros

·Being able to share a spreadsheet with other users in real-time.
· Like that users can complete a form to populate a spreadsheet to include uploading documents and that update requests could be sent to that user if a correction needs to be made or additional info is needed. The user then make the change(s) to the cell requested.

Cons

·Recently a change was made whereas a non-licensed user can no longer send update requests. We use Smartsheet to have student teachers complete some info pursuant to state law. When the student makes an error, we used to send an update request to have them correct a cell. Now only a licensed user can send those notifications, so we most likely will utilize regular emails for these changes or not use Smartsheet for this work.
·As of Monday (9.30.19), how the system used "comments" changed from a pop-up box that let you enter into a field, save that info and now click anywhere and that pop-up box disappeared. Now it opens "Conversations" which now blocks the right side of the spreadsheet and you must now click on the X to close it out. It also holds all of the comments made to the entire sheet which is more info that I need. Typically if a comment is added to a row, I just click on the comment bubble to that row instead of viewing all of the comments to the sheet.
·When an update request is sent and the person makes the correction, this information is not clearly discernible when viewing the sheet. Turning on notifications turns on too many notifications so this was not an option. The workaround is, I add a "note sent"column that I check when an update request is sent. I then review the sheet and look for rows that have "note sent" checked and now no longer have the pending update icon to look for corrections.
·Need better form controls (field limits, date fields, etc.).

Pros

There's a lot to like about Smartsheet. You can get simple business processes converted quickly. The automation 'designer' is so easy to use and it's quite intuitive. Permissions are easy to manage without feeling overwhelming. Their training center is one of the best I've seen. Our Account Team is also phenomenal. I can't say enough about them. They never make me feel like they don't have time to talk use cases, strategies, or even one off questions. They roll out new functionality often enough to add value but not so often that you can't keep up. Smartsheet also really values their customer's feedback - highly recommend their EAP.

Cons

Smartsheet is great in so many ways but there are some functionality missing that would make a massive difference in the amount of processes I could move to Smartsheet - cascading dropdowns, setting a field's value with automation, setting a form field's value based on another field or formula, editing an existing item via a form (not an update request), extract time stamping from cell history to be able to report on it. I would also like to see more consistency in the functionality across different apps within the platform. Overall, I'm able to find workarounds to most of the functionality wish list and with their ability to turn out new features often throughout the year, I don't consider these as deal breakers.

My other pain point (though it's also helpful in some ways, especially for small businesses) is how tiered the features are - meaning that you do have to purchase premium apps/add ons to leverage the full power of Smartsheet. That gives a lot of flexibility in how you want to scale but is also a bit of a pain as an end user, making the case for purchasing the add ons that will help my processes even more.

Pros

It's core infrastructure is very easy to understand. As an accountant I saw a spreadsheet like thing and shouted hurrah I get this. Then I realised that was just a beginning but a beginning that was good because it hooked me. Then I started to get that there are forms and the spreadsheets are really databases in disguise from which you can easily produce reports with no programming skills needed (other than those I knew anyway). Then there are dashboards that you can configure to your own requirements. I particularly love that you can change information on the reports and it changes on the underlying spreadsheets (databases). For one business I worked for I changed what had been a daily and weekend nightmare for the owner into an automated process that took half an hour. Literally life changing for him.

Cons

It's strength is it's weakness. Like a spreadsheet it can be too flexible which can be dangerous if you don't know what you are doing. Other software has guardrails, this doesn't. If you take care it's fine but you can find yourself changing something and it having knock on effects. It's not that the underlying data is compromised by this but the reporting can be. For example if you change the name of a database column the reports won't be able to find it again which means that on the reports and dashboards you find a blank where there should be data. So take care, but if you do, it's magic!

Pros

Smartsheet is unimaginably simple to utilize and natural for clients of all sorts, sharing ventures, making unused ventures from layouts, and overhauling ventures is simple, and upgrades are shared in genuine time with all collaborators. Endeavor clients adore seeing these sheets as they encourage outline what needs the foremost consideration in our different ventures, it moreover permits us to share obligation and responsibility for particular errands. I adore how Smartsheet has numerous alternatives to select from when deciding how dates will be naturally calculated, I discover Smartsheet's capacity to flip between sees basic when managing with diverse partners. Everybody has distinctive needs for seeing assignment points of interest and connections, so being able to switch from a spreadsheet to cards and a basic way is fair idealize.

Cons

The as it were thing I seem consider moving forward with Smartsheet is to create conditions and their assignments clearer somehow, of course this is often a tall arrange and that's why extend administration exists within the to begin with put. But a slight advancement in this range may go a long way, and it's not a interesting challenge for Smartsheet; it is common for each extend arranging arrangement I have seen. It can be a bit troublesome to alter and get it at to begin with, I would too adore to see more Youtube offer assistance recordings or visual helps and cases of how other clients set up their dashboards.

Pros

SmartSheet is a good project management tool that has an interface similar to Excel.
Pros:

1. Multiple Project Views - Project managers will appreciate the multiple viewing options such as Gannt and Kanban, standard spreadsheet and even a calendar view. Many options for different managers.

2. If Spreadsheets are your thing, SmartSheet is worth a try - If you and your team use spreadsheets a lot, you may appreciate that SmartSheet is based off the concept of spreadsheets, you can adopt and add different sheets for a variety of projects. So whether basic or advanced, a host of users can easily adapt to Smartsheet if they know how to use a spreadsheet, even to the point of adding formulas and formatting of cells. This is a huge selling point which makes SmartSheet a good option.

3. As Good as Project Management tools get - As a project management tool Smartsheet covers the basics. You get milestones, task management, comments, collaboration and project management and as mentioned before the view options.

4. You can add collaborators to a project for free - A good thing is that you can add multiple “users” to access Smartsheets without paying extra. If you do need to give them more privileges, there are options to set them up.

5. Support for Smartsheet is stellar - There is a thriving community of users and help guides and videos if you ever find yourself stuck and not sure what to do.

6. Smartsheet also integrates well with Microsoft Office 365.

Cons

There is not a lot to gripe about SmartSheets other than on occasion, the app can lag or suffer an error and finding what error it is and how to fix it can be a little frustrating.

There is a limitation with exporting reports. If you want to display data in a visual way, you may need to manually extract the data and then add it into another application. If the reports feature could be improved and maybe export in a usable format it would be a solid winner.