--- description: Review of TenFold Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TenFold | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [TenFold](/software/158638/tenfold-sales-dialer) # TenFold Canonical: https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer?page=2) > Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively. Tenfold can be implemented with little to no change to existing IT infrastructure. Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems. > > Verdict: Rated **4.7/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 143 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tenfold - **Founded**: 2014 ## Commercial Context - **Pricing Details**: Customers need to contact us for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Blended Call Center - By-Extension Reporting - CRM - Call Center Management - Call Duration - Call Logging - Call Monitoring - Call Recording - Caller ID - Campaign Management - Channel Management - Collaboration Tools - Computer Telephony Integration - Contact Management - Customer Database - Customizable Fields - Dashboard ## Integrations (11 total) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Accounting Software](https://www.softwareadvice.com.au/directory/4743/call-accounting/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 3. [Ricochet360](https://www.softwareadvice.com.au/software/183895/ricochet360) — 4.8/5 (82 reviews) 4. [Agile CRM](https://www.softwareadvice.com.au/software/6827/agile-crm) — 4.1/5 (524 reviews) 5. [PhoneBurner](https://www.softwareadvice.com.au/software/28049/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "Streamlines Communication" — 3.0/5 > **Kevin** | *6 September 2018* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The feature runs rather smoothly when working. > > **Cons**: Consistently breaks down. Customer support has been helpful. ----- ### "Tenfold is a great click-to-dial tool that integrates with essential applications." — 5.0/5 > **JP** | *30 November 2017* | Investment Management | Recommendation rating: 10.0/10 > > **Pros**: Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily. > > **Cons**: From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart. > > I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort. ----- ### "Tenfold the Timesaver\!" — 5.0/5 > **Sarah** | *1 September 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. ----- ### "Huge Time Saver that results in huge ROI\!\!" — 5.0/5 > **Rich** | *28 August 2017* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past. > > **Cons**: Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly. ----- ### "Tenfold gives me my time back by automating 50% of CRM busy work." — 5.0/5 > **Evan** | *20 September 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged. > > **Cons**: Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/158638/tenfold-sales-dialer) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data