--- description: Review of Zendesk Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Suite | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zendesk Suite](/software/26892/zendesk-talk) # Zendesk Suite Canonical: https://www.softwareadvice.com.au/software/26892/zendesk-talk Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.com.au/software/26892/zendesk-talk?page=2) > Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4072 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Center ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.com.au/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.com.au/directory/3606/account-management/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Insurance CRM Software](https://www.softwareadvice.com.au/directory/342/insurance-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) 5. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews) ## Reviews ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Always something that brings more value." — 5.0/5 > **Brian** | *9 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk has awesome customer support. Often when I think of something I want to do or need, I can message their support and they get me an answer instantly. Their system is feature rich and flexible. > > **Cons**: Access to the platform can get somewhat pricey. It may be worth it to you though. That will depend on whether or not you take advantage of the many features available to you. > > We like the platform and continue to grow into it. Even after 7+ years of being on it, there always seems to be something new. ----- ### "Zendesk Suite makes Good Communication Real\!" — 5.0/5 > **Angel** | *19 March 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: It is a comprehensive way of understanding all the incoming requests and needs from a wide variety of sources. The ability to organize the incoming requests and assign, reassign and solve in one software just does laps around email inquiries. > > **Cons**: The Zendesk issue is we currently have is expansion to multiple departments has been confusing for the agents and admins. The build of groups and views is also difficult with little detail from Zendesk on how to make it work. We haven't fully got it where want to be and it has been 6 months. > > Overall, I would not change our use of Zendesk. Zendesk has been good for our complicated communications and helps with resolving issues within our internal and external processes. We continue to improve our communication and satisfactory rates. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- Page: 1 / 164\ Next: [Next page](https://www.softwareadvice.com.au/software/26892/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/26892/zendesk-talk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data