DELMIAworks Reviews

Pros

A wide range of modules supporting all of our business functions. Reliable front end (not many crashes at all). Solidly designed back end (tables, queries, indexes).

Cons

The user interface is due for an update (supposed to be here in 2016 but due for public release shortly as I type...glad they are taking their time to test).

Pros

I chose IQMS over other ERP Systems because it brought together all the company's functional areas into a single platform (Manufacturing, Finance, Quality). I also liked it was a single company with a single tech support number to deal with.

Cons

The implementation was a big project.... I wish I had been slightly more involved to prevent headaches down the road.

Alternatives Considered

Reasons for Choosing DELMIAworks

Switched From

Pros

As an IT Administrator who does my best to help my company utilize the software, I can say that I actually enjoy working with the software, learning about it, and customizing it. I enjoy designing Crystal Reports, utilizing the built-in customization features like user fields and user-defined forms, and figuring out how to use and customize the various modules of the software to meet my company's unique needs.

Cons

I'd say my biggest complaint with the software is the lack of refinement. There are too many basic canned reports that were designed a decade ago seemingly only placed into the software as placeholders without much thought into what would actually be a useful report to each module. There are lots of features that seem thrown in to meet specific customer requests without enough strategic thought into how to make the feature the best it can be. One example is a CRM utility that automates the reassignment of activities to a different user. Sounds great. But the problem is, it won't work if the current owner of those activities has left the company and you deleted their account or set their termination date.
IQMS has been growing by leaps and bounds over the years, and the software I think reflects that. To their credit and to their discredit, they have been responsive to their customer's requests for new features and improvements. But the frequent changes led to things not working right. I think they were pushing out features faster than they could reliably test them and they were over their ski's for a time. For example, the HR/workforce module, in a previous version, was shockingly buggy. It seems to better now, though. New management at IQMS seems to have gotten the message about their customer's demands for higher quality and reliability. I think the jury is still out though how successful their quality push has been.
EnterpriseIQ is a good system but I wouldn't say it is intuitive in regards to MRP, scheduling, work orders, etc. I think it takes a sharp person to really dig into how everything fits together and how the multitude of switches and knobs throughout the software affects how things work. My fear, with the new ambitious management team, is that they'll push for new features and the latest buzzwords to win new customers but won't prioritize making the day-to-day workflow better and more intuitive for current users. The executives want the astronomical growth to continue, I'm sure, but slow and steady growth is probably more conducive to stable product development with growth based on word-of-mouth from people who have actually used the software every day.

Pros

DELMIAworks is a fantastic manufacturing software that provides users with a wide range of options and features. It is extremely user-friendly, with a well-designed interface that is easy to navigate and understand. Additionally, it offers a great level of customization, allowing users to tailor the software to their individual needs.

Cons

Although DELMIAworks is a great software, it isn't without its drawbacks. It can be quite expensive and the customer service can be lacking at times, which can be frustrating.

Pros

Fairly intuitive. Most areas are quick to use without a deep dive. Depending on your view one of the benefits is that you can jump from module to module via right click. Multiple ways to reach the same information.

Cons

Reporting is a little cumbersome unless you are well versed in Crystal Reporting or have the lead time to have a custom report built.

Pros

the GUI - user interface. Smartpage. CRM

Cons

their update process. updates nearly always break functioning portions of the software. the accounting aspects. many "feature" processes don't post to correct accounting GL's in the backend.
Way too expensive. KPIs and such never worked well. Webdirect never worked.

Pros

The software is huge and more customizable to our particular business model than competitors.

Cons

The system is huge, and it is impossible to learn it without ongoing training. Support is really a sales team for training, and consistently pushes customers in need of assistance to purchase training, in lieu of actually providing support.

Alternatives Considered

Reasons for Switching to DELMIAworks

Pros

The Real time access to information is my favorite thing about this software. We use the modules to connect to the machines and this information drives many of our decisions.

The system has a great deal of functionality, and I know we are not utilizing it to its fullest. It has helped us as we are growing as a manufacturing company.

Cons

I do not like having to upgrade to a whole new version when we need to make a change. It would be nice if we could simply update with a patch. It takes a long time to get a solution to a system issue and we are often making work arounds. I know they are beginning to offer web-based solutions that will probably largely eliminate this issue. (Although, development and corrections will still take time I'm sure).

Also, I feel as though the customer service has gone down since we began with them in 2011. I tend to only call support when I'm really stuck with an issue. More often then not, I'm directed to help pages that I've already read and still didn't resolve my issue.

Pros

It is good to help keep some disparate systems in one single system. This allows us to house our CRM, Inventory Management and Manufacturing tracking in one system.

Cons

There has to be a fully trained admin to run the software. We have one, which means whoever has the highest priority gets their edits, this is not always great for all team members. When there are updates it wipes out all your previous user settings.

Pros

It includes everything from order entry, inventory, machine scheduling to accounting

Cons

Version 16 has a lot of problems still unsolved

Pros

Purchased Dec, 2003, went live 05/2004 , replaced 4 separate DB's with 1 intregrated system, and added QA & maint tracking systems. No finger pointing, replacing stand-alone systems with one is a huge PRO in my mind. I was leery about EDI, much to my delight integration is outstanding. Front loads are visible in the schedule right away, instead of 24 hours later saving us expedite costs. The system is very intuitive, easy to learn, look and feel is consistent through the system From a users standpoint it is easy to operate. Help Files are superb, great care is taken into assuring their accuracy.
There is an abundance of drill down and right click functionality in the system. Example: almost immediately our President was able to go to Real Time Screen, jump to schedule, drill down to BOM and inventory item w/o knowing how to get into the individual modules. That kind of functionality makes the system very easy to navigate.

Cons

CS: 4. Knowledgable support staff but some issues take time to resolve, which can be frustrating from users eyes. (usually involve our use of the system not broken software) Very few calls due to broken software (usually after an upgrade) Never been DOWN due to software issue (this is big). But with so much functionality theres bound to be some problems. We get timely fixes when needed. IQMS is not perfect, but the software mostly JUST WORKS.
Feature richness- 4. IQMS offers about everything to run business (ex T&A, QA, HR), add-ons may not be best of breed (you may find some features are lost) but core functions are solid and they integrate. We find the compromise (not all bells/whistles)in some ancillary modules worth it because of the INTEGRATION in 1 DB.
Overall, very few cons, but pro is the con for IT. Upgrades affect everyone now (not just standalone users) But it helps a lot having just one company to work with.

Pros

The IQMS EDI module provides much needed EDI transaction capabilities. The module provides wide array of EDI functionality including standard X12 and EDIFACT transactions as well as custom flat file import and export. The module is tightly integrated with the rest of the EIQ application to help keep data integrity intact and keeps users more efficient while performing EDI tasks. Customer service from the IQMS EDI group has been fantastic.

Cons

Module can be difficult to configure and scale up with large number of trading partners and transactions. Most transaction additions and changes require custom programming from IQMS at a cost per transaction and trading partner. Very limited documentation or tutorials on how to program or add transaction mappings yourself. The module does not come with its own communication tool for the actual transmission of EDI data, this requires an outside mechanism such as FTP or VAN supplied communication application.

Pros

* Integration is the key - there is no finger pointing as the translator is integrated into the system.

* Superior technical support - IQMS employs top notch specialists on the EDI support team.

* Ease of Use - From end user's standpoint, the process of converting incoming data into a sales order is fairly simple

* Flexible - when customer's data requirements suddenly change - scriptiing adjustments can be made quickly and efficiently, without long wait times

* Visibility - order changes are visible as quickly as you need - we are able to see customer front loads as soon as they happen

Cons

* Set up can be complicated, depending on the customers' needs - due to the nature of EDI, setting up new trading partners are not always simple and straightforward - there is usually a tweaking phase to get the set up working correctly. While this is a con, it is also a plus because IQMS knows how their sales order module works; so they can be nimble with additional scripting adjustments, along with various switches that can manipulate the data properly.

* Need transport software-We use a 3rd party software, specializing in data transmission, it offered the full range of options needed to connect to traditional mailbox providers, although IQMS has flexibility to directly connect, we utilized another part of the IQ package to directly connect to a customer, saving both sides transmission KC costs.

Pros

Controlling inventory on the Shop Floor is made easier through the use of the IQRF module. The system utilizes hand held bar code scanners, serialized inventory labeling, and your own wireless network. The system provides interaction between the inventory, shipping, receiving, and production modules in Enterprise IQ. Using handheld scanners we are able to completely manage the movement of our inventory without having to access the software from a computer.

Through the scanner you are able to see the current status of each job running in the system as well as the ability to change the Production Lot Number and schedule the next job. You can also use the scanner to input downtime.

Additionally we can create, reprint, and modify any label in the system directly from the scanner. These labels can be designed to meet the requirements of our customers. This flexibility saves time and cost as only one label is needed to fulfill all of the customers' needs.

Cons

The label design takes some time and is done in a 3rd party application (Crystal or Label Matrix).

Also, we use scanners that have a 16 x 20 VT-220 terminal emulation display. This restriction sometimes leads to problems as the screen doesn t display the software interface cleanly.

Finally, the RF module is not available in Spanish currently. Making sure that our bilingual users understand the interface and prompts takes additional training and resources.

Pros

IQMS has adapted to meet the needs of our customer requirements that are constantly evolving. They have also put forth a good effort to make enhancements to the system to improve or add functionality to the software for a better manufacturing ERP experience.

Cons

Upgrades can be a lot on the rough side. Even with testing prior to going live there are things that happen that should not. I am not sure if is a always a live load situation that provides the challenge, but there has been an increase with issues happening in the upgrade process. Support has also taken a hit over the past couple of years. Level 1 support is lacking on anything but basic issues. If there is anything complex, good luck. Also, if anything happens outside the normal front end interface about 50% of support won't even attempt to help you and the customer is on their own.

Pros

Our company enjoys the real-time production monitoring, inventory management and sales order generation.

Cons

On the current version we have the accounting side was a process to develop in order to make out perpetual GL balance to the GL without a massive sync up entry. We had some great support over the past few years helping us improve, but this still need massaged and managed daily. Hoping the new version with IACJ will become a little less labor intensive and we can free up some costly labor running daily transactions.

Pros

We installed the EnterpriseIQ software in 2013 with a Go-Live in 9 months. The implementation was on time and on budget. We then spent 2014 taking advantage of the initial software modules.

In 2015 we purchased the RealTime Production and Process Monitoring hardware and software which was implemented over the next few months. We now have the ability to capture cycles, record scrap and monitor processing parameters as they occur while the press is running.

Cons

IQMS has experienced a lot of growth these past few years so we have dealt with a lot of different people from our account representative, to EDI support, to helpline support personnel. With this growth the knowledge of the products and responsiveness has declined.

Pros

We implemented IQMS 18 months ago and are generally pleased with the results. We have found a way to meet virtually every goal we had and even some we did not. The person that helped us thru implentation was very knowledgeable and really worked with us to make sure we got up and running. The customer support was readily available and persistent in working thru to a solution.

Cons

While there are literally 1000's of pre-written reports available, we found very few that were of any real use to us as is. We eventually had to hire a report writer to customize virtually every report to meet our needs. In their defense, IQMS warned us of this prior to implementation, but we just expected the stock reports to be more useful and accurate. We used almost all stock reports in our prior ERP system
While the customer support was available and persistent thruout implementation, we were surprised at the lack of direct knowledge of the system. Virtually every question required research and testing. I believe a lot of this was due to our use of the assembly1 BOMS, but we have found this to be true even of the accounting questions as well.
We also found a number of features withint th esystem that appeared to be implemented to meet a specific need for a customer that was not really usable by us, such as the freight cost calculation system.

Pros

IQMS runs our plant - over the course of 20+ years we have had most modules of IQMS implemented. We could not perform our jobs without it. Because IQMS was initially designed for the plastic industry, there are inherent characteristics that make it the perfect fit. Their support teams are excellent no matter what problems we encounter. I have not found any other software or vendor that matches their service.

Cons

The cost has obvious impact on most decisions - but without a doubt - when we were first building our plant and investing in new equipment from office furniture, to infrastructure(chillers, compressors), to molding machines, the investment in the software was significant but was worth it to start out with from the beginning(even when we had no customers). The tough part now - is to make sure we are fully using all aspects of the software. My 3 star rating on implementation and 4 on ease of use, only reflects the fact that it requires a huge commitment to understand the many ways IQMS can be implemented. The commitment must come from everyone - who typically are very busy already with their regular job. It's complicated because the manufacturing process and assembly process is complicated. Also the technical knowledge required to learn/teach requires computer knowledge and industry knowledge. But once learned - it can be very powerful and something a company can't live without.

Pros

Ability to customize reports to show dashboards providing important visibility to department managers. Ease of providing data for proof of compliance for external auditors and customers. Real-time monitoring showing if we are winning or losing at a click.

Cons

Updates: Love/hate... As the updates take place providing important improvements there are also changes that disrupt the way processes were handled previously. Change is sometimes difficult.

Pros

We purchased this software due to the ability to 'customize' through the purchase of different modules. We were also drawn to them for their expertise in the industry and their customer support. Their customer support has always been responsive and helpful. Their implementation assistance was also a primary factor for choosing IQMS.

Cons

The accounting function has always seemed to be an afterthought although I have heard that more current versions have been addressing this. Also - there are aspects within the main software that are not utilized by many - i.e., Quoting and Estimating.

Pros

The ease of use is this products best feature. It is very intuitive but if you are struggling there is always a help file at your finger tips. This product is also very robust and there is a way to accomplish every business need through a variety of ways. Another handy feature is that you can jump to different areas within the current screen you are looking at. This saves time and allows quick analysis and decisions. I also truly appreciate the way the vendor interacts with their customers. They have many levels of support and training and they will help solve any business need. They also react to any changes the customer may want to see. As you can see I gave it a 10 and I am not one to usually hand out a top grade like that easily.

Cons

I have no downsides to IQMS that come to mind. The only thing I can say is that because this product is such a great system they have grown leaps and bounds so there is more of a process to have changes made or to receive support then there was in the past.

Pros

Truly a fully integrated system that allows users with the minimum amount of training to become proficient in a very short time. The ability to jump between modules without exiting the system is lean and effective.

A visible and effective tool that is tailor made to cope with all the quirks of Injection Moulding in a highly competitive environment. Users have all the information they need at their fingertips.

True Real Time data direct from the shop floor in a format that is quick to review and act on. Instant and post production reporting with clear and precise data.

Document control that is simple and easy to manage yet still compliant to quality standards.

Its a living constantly improving system. Management encourage users to give feedback, provide the means to do so and listen to the voice of the customer.

Tech support. Basically when you need it, extremely professional and at a level beyond most major software companies.

Cons

Like other systems Its only as good as the data entered.

The reporting structure is Crystal Report Based. If you do not have in-house Crystal help IQMS will provide support but it is charged separately.

Upgrades and enhancements to improve the system also cause minor disruptions.

Pros

It is a complete package. EIQ has the basic functionality to satisfy general requirements for most manufacturing companies. Once you understand the layout, design, and functionality of a module, the other modules become intuitive as they all look similar.

Cons

The multi language (french) is very poorly done. It is an expensive addition that is difficult to use at the same time as the english version as updates are not done at the same time.

Pros

Being specifically designed for the plastics industry helps find pertinent data easily. IQMS listens to the users and will make modifications to meet user's requests.

Cons

I wish there were more standard reports with more descriptive titles and that the necessary report parameters would be highlighted. While I'm very conversant with the accounting and financial reports, it's using reports from other modules that I could use more information on.