User Reviews Overview
About When I Work
When I Work is an employee scheduling and time tracking solution that helps businesses streamline shift management and enhance workforce productivity. Through its intuitive interface and robust features, this software streamlines...
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- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
it is ok to use
As an employee, it was okay to use and made it easy to have conversations about work or other matters. I did not have any issues to use it
Pros
It reminds me of my shift that I like and it's easy to remember. If there are any changes to the information regarding the work, it notifies me quickly.
Cons
It frequently reminds me of something I don't like. Sometimes, if the owner doesn't change or remove me from a shift, it keeps emailing me about it.
Response from When I Work
Hi Saemi, thank you for taking the time to review our app!
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
When I Work Review
Overall, I find When I Work to be a helpful and up-to-date scheduling application, but I think there's some room for improvement in regard to how the homepage is set up.
Pros
I think that When I Work has a very visually appealing and user-friendly app. It's clear and easy to see what shifts are available if someone is interested in picking one up. When I Work also sends helpful notifications to remind someone when their shift is that day.
Cons
When you first open When I Work as a user, you're immediately on the "available shifts" tab. While this is a great method of trying to get staff to see what shifts are available to them for pickup, this setup leads to confusion. I would much prefer the main page on When I Work to show someone their current shifts, and the next tab over show them available shifts.
Response from When I Work
Hi Erin,
Natalie here with the Customer Care team at When I Work! Thank you for taking the time to leave this excellent feedback. We're happy to hear that your team has been making good use of the OpenShift feature, and that the schedule reminders have been helpful for them.
We also appreciate your feedback regarding the Available Shifts card on the mobile Dashboard. I can see how it'd be useful to customize where that information appears, and we're always looking for ways to improve the app. If you have any additional questions or concerns to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we're here to help in any way we can.
Best,
Natalie
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Simple and Easy Scheduling
It was alright. It did the job, it was easy to use for scheduling and organizing teams although I wish it had an option for clocking in and out and looking over timesheets
Pros
Scheduling is easy and everyone can have access to it
Cons
Employees are not able to clock in and out in the app which would make it easier.
Response from When I Work
Hi Shania,
This is Dawn from When I Work. Thank you so much for taking the time to leave such amazing feedback! We truly appreciate all of the positive things you mentioned, as well as the opportunities for growth.
I’d love it if you could reach out to our Care Team by submitting a ticket using the following link: https://help.wheniwork.com/submit-a-ticket/. We’d like to investigate and resolve the issue you're experiencing with employees not being able to clock in and out of the app.
Looking forward to hearing from you, and thanks again for your feedback!
Warmly,
Dawn
Top When I Work Alternatives
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
When I Work Review
Overall, employers and employees appreciate the ease of usage and simplicity.
Pros
I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service.
Cons
Sometimes there is a lot of detritus and repeated shifts that shouldn't be.
Alternatives Considered
GustoReasons for Switching to When I Work
We haven't decided to continue yet, we are still investigating.Response from When I Work
Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Easy program to use
Used it to manage 30 employees schedule for animal care.
Pros
Easy app based program that is very user friendly
Cons
This program has been easy to use. The feedback from the help has been good. May be nice to have settings that can be changed in part of the program and not other parts as we have several departments use it and it would be nice to be able to change things per deparment
Alternatives Considered
7shiftsReasons for Switching to When I Work
Price but now the organization uses 7 shifts instead of when I work. I personally liked when I work more then 7 shifts but it was not my chioice.Response from When I Work
Hi Tessa, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
When I Work- the good and the bad
Good platform but needed more versatility
Pros
The scheduling module had good templates and an easy setup for documenting pto
Cons
The platform was limited for employee documentation
Alternatives Considered
PaylocityReasons for Switching to When I Work
Smaller staff at that time, didn't need as many functionsResponse from When I Work
Hi Ashli, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Rock it Clock it
Excellent excellent I miss using the program honestly.
Pros
I loved I could find my paystubs, employee information and easy access to W2s
Cons
I hated it didn’t let me save my password and I’m forgetful.
Response from When I Work
Hi Jazzmen,
This is Dawn from the Care Team at When I Work. I can't thank you enough for taking the time to leave such a wonderful review! We truly appreciate your feedback and are so glad to hear you're enjoying the app.
I saw that you mentioned the app didn’t let you save your password, and I can definitely understand where you are coming from—I'm also guilty of forgetting my passwords from time to time! If you'd like to make logging in faster in the future, I’d recommend exploring the password storage options on your device or browser. Many devices have an autofill feature that you can enable within the 'Settings' app, which could save you some time.
If you ever need help with anything else or have further questions, don't hesitate to submit a ticket with our Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/
We are always happy to help!
Warmly,
Dawn
- Industry: Accounting
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Great software for scheduling of work
It was a great product, very useful, clear layout and great features.
Pros
Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.
Cons
It did not link directly with our bookkeeping software.
Reasons for Choosing When I Work
We wanted an app that will be communicating to the employees directly their schedules.Switched From
Microsoft ExcelReasons for Switching to When I Work
This software worked best for the scheduling needs.Response from When I Work
Hi Daniel,
Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you!
Warmly,
Shab
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
When I Work is great
This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it.
Pros
I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there.
Cons
I do not have any cons about When I Work
Response from When I Work
hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
When I work works
Overall it has been quite good. As with any new app or program, using it more and more will only make it easier with time.
Pros
Very easy to navigate through the set up process, and easy overall use.
Cons
I still haven't had the chance to fully go through the whole program as of yet.
Response from When I Work
Hi Taylor,
Hannah here with When I Work. Thank you for taking the time to leave us a review and let us know how your experience has been so far.
I'm glad to know that your initial experience has been positive and it's been easy to use.
We host customer webinars that could provide some helpful tips and insight if you are interested in checking them out: https://thisclicks.wistia.com/folders/liqrczqwnd.
If you have any additional questions, don't hesitate to reach out so we can assist further https://help.wheniwork.com/submit-a-ticket/.
Thank you!
Best,
Hannah
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
When I Work — our best HR rep
We have loved our experience so far with When I Work. It reduces the time and effort our senior staff have to spend verifying that each location is being properly staffed. It also provides us with the means to anticipate and identify potential problems before they materialize by reviewing attendance trends.
Pros
When I Work was an answered prayer for our personnel department. We recently underwent a large expansion that added several employees, contractors, and locations. By shifting to When I Work, we have been able to eliminate the need for a separate staff member to oversee employee attendance and productivity. Prior to implementing this, just checking in with each of our site managers took up most of the mornings. Now, within five minutes we are able to get a complete view of where our company assets are at any given time.
Cons
The only drawback we are facing has less to do with When I Work and more to do with the use of productivity software in general. We received some initial backlash from employees who felt we were being overbearing by not taking their word for hand written time sheets, time off requests, etc. However, the majority of our employees—including all of the “good ones”—have come to accept that this measure of accountability benefits not only the company but them personally.
Response from When I Work
Hey Nick,
Thank you so much for taking the time review When I Work. We are glad to hear that using When I Work has helped save you and your team time with overseeing employee attendance as well as helping ensure each location has been properly staffed!
If you have any question please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
When I work is brilliant!
We love when I work! It's user friendly has everything your business needs and worth every penny!
Pros
Everything is easy to use and schedule, everything being on one app and on the go is what we need in todays time being fast paced!
Cons
Making sure I copy schedules and publishing instead of it doing that immediate.
Response from When I Work
Hello Kristin,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and provide your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
Best,
Sarah
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
When I Work Review
Pros
I enjoy the simplicity in a software that is capable of achieving so many different things.
Cons
The team communication aspect has quite a few bugs that do not seem to ever be fixed. Occasionally, messages and chats will disappear.
Response from When I Work
Hi Amaiah, We are glad to hear that you are enjoying the app. Our Customer Care team will definitely want to take a closer look into what you are experiencing. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best Available
Pros
The ease of use and how quickly employees catch on to using it
Cons
Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.
Response from When I Work
Hi Jackie,
Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app.
We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
When I Work Shifts Usage
Pros
When I Work is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel.
Cons
When I Work can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses.
Response from When I Work
Hi Asha,
Shab here from When I Work. We appreciate you taking the time to write wonderful feedback about our app, and we love to see that you are enjoying When I Work! We also appreciate the feedback on the cost and love hearing from customers on their experiences. Thank you for writing in!
Warmly,
Shab
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Stick to the smaller guys. Biggest companies suck
The larger the company got the less they cared.
Pros
Drag and dropping shifts and the colour coded job sites.
Cons
After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child.
When I work doesn't care and will not support.
They have now lost one of their longest customers.
They used to care about their customers, now they don't.
Response from When I Work
Hi Jessie,
Shab here from When I Work. Thank you kindly for your review, and thank you for the heads up about this. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you for taking the time to write us your thoughts and feedback today! We look forward to assisting you.
Warmly,
Shab
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Your Typical Scheduling Software
When I Work has all the basic features we need for schedule management in small animal hospital.
Pros
As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.
Cons
The messaging platform was a little confusing to learn at first.
Response from When I Work
Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Satisfied Customer
Over all my experience was great, no complaints.
Pros
Extremely easy to use. Our team had no issues with it.
Cons
Didn’t really have any issues with the software.
Response from When I Work
Hi Sharonda,
Farrah here from the Care Team at When I Work!
Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
Best,
Farrah
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Kennedi Leever Review WIW
I enjoy the ease of creating effective schedules however sometimes it is difficult to explain how to use the app.
Pros
I like the functionality and overall design.
Cons
I like least the amount of glitching inside the app.
Response from When I Work
Hi Kennedi,
Shab here from When I Work. We appreciate you taking the time to write us a wonderful review.
If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
It’s Just Fine
Pros
Alerts about incoming shifts and announcements in a timely fashion, allows for the creation and management of scheduling with all the needed essentials
Cons
Nothing really stands out creating for a generic service but fulfilling the job slightly above the competition
Response from When I Work
Hi Kevin,
Shab here from When I Work. Thank you so much for writing us a review! We are so happy to see that you are enjoying When I Work and its many features.
Thank you for being a valued customer!
Warmly,
Shab
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
I love the perks
I really like this app and I will use it again. on my nect job that offers it.
Pros
What is there not to like about the app, you get to see everything and all the days that you work and the days that you dont work.
Cons
I wish that therer w ++++
I wish that there was an part where you could request the time to take off from the job or the day that you have up there.
Response from When I Work
Hi Jasmine,
Shab here from When I Work. Thank you for your wonderful feedback! We love to see that you are enjoying the app and it's many features. Regarding Time Off requests, our team would be happy to walk you through how they work! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance.
Thank you again for your wonderful review and have a great week!
Warmly,
Shab
- Industry: Package/Freight Delivery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
When I Work: Excellent Solution for Scheduling and Payroll
When I Work helped us so much in scheduling our employees for multiple job sites. It had all the features we needed for scheduling employees, requesting time off, time clock, and integrated with ADP for payroll. We love using When I Work.
Pros
When I Work is so easy to use and has all the features we needed for our small business. We scheduled employees, multiple locations, request time off, payroll, confirmed shifts. When I Work had all the features we needed at an excellent price.
Cons
There was nothing that was difficult to use about When I Work and their tech support was amazing.
Response from When I Work
Hi Melissa!
Thanks for leaving us an amazing review! It is delightful to hear we've helped make scheduling easier for you. It's a pleasure to serve teams like yours!
Kindly,
Shanyce
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
When I Work works well
Overall I enjoy using the app. I very rarely has any glitches. I recommend using When I Work.
Pros
What I liked about When I Work the most is that it is very easy to use. The link to download app feature works great. Its great for scheduling.
Cons
What I liked the least about When I Work is the time tracking feature because it real time updates are not automatically available without refreshing the screen. Also sometimes new shift updates also lag and require refreshing the app as well.
Response from When I Work
Hi Cindy,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and providing your feedback. We are thrilled to hear that, overall, you are enjoying the app and would recommend it to other users.
Regarding any lagging or issues you are experiencing, outdated data stored in the browser's cache is one likely cause of this behavior. Clearing the browser's data is the recommended next step to correct this. The steps are slightly different for different browsers, but we've stored some useful links in our help center article here:
https://help.wheniwork.com/articles/clearing-your-cache-and-cookies/.
It is important to make sure "all-time" is selected and all browser windows are closed after these steps in order to test if this is effective.
If you continue to have trouble, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ and someone will continue troubleshooting. Thanks!
Best,
Sarah
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Awesome Employee Scheduling
Pros
Very easy to add employees, create shifts with a different color and the app works well on your phone too.
Cons
The print function is a bit confusing at first.
Response from When I Work
Hey Kandi, thank you so much for taking the time to review our app. We are glad you are enjoying the app! Please don't hesitate to reach out with any questions to our support team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
When I work for us
Pros
The ability to integrate ADP workforce. Saved us a considerable amount of time with payroll.
Cons
We have 9 locations. We often use employees at different locations. We have to pay for users multiple times because there isn't a way to use one platform and have different locations. It's very much a hassle and causes errors to occur.
Response from When I Work
Hi Nikki,
Shab here from When I Work. Thank you for your wonderful review! The Customer Care team would be happy to assist you further if you could please submit a ticket with the team here: https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you.
Warmly,
Shab
