Crisp Reviews

Pros

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Cons

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

Alternatives Considered

Reasons for Choosing Crisp

Switched From

Reasons for Switching to Crisp

Pros

- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost

Cons

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like

Pros

Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.

Cons

The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found.

Alternatives Considered

Reasons for Switching to Crisp

Pros

It's easy to use.
Everything is well documented.
It is reliable to be up.

Cons

I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost.

Pros

Its cost effective, but not much else to like about it.

Cons

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.

This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Pros

Cant't say enough. We moved from Intercom since it was way too expensive and Crisp seems to have everything we needed at 1/10th of the cost. Their support is beyond amazing with resolution in minutes. I cannot expect that from Intercom. All in all pretty happy with the move

Cons

The UI is a bit clunky. They could easily compete with Intercom if they make their UI modern. That's the only thing i see a difference moving from Intercom

Pros

I appreciate the convenience of being able to connect and chat with customers at any time and from anywhere using Crisp. The mobile app enhances the experience by providing real-time notifications whenever someone messages me, allowing me to respond immediately. Overall, I am completely satisfied with Crisp.

Cons

There is nothing to dislike about Crisp, so I will skip this one.

Alternatives Considered

Reasons for Switching to Crisp

Pros

I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work.

Cons

It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful.

Pros

omni channel, auto responder, same price for multiple accounts

Cons

The pay per use for the AI autoresponder.

Pros

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Cons

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Pros

Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)

Cons

You can't filter between live chat and emails

Pros

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Cons

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Pros

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Cons

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Pros

Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup.

Cons

The conversation history view was a bit baffling to me at times.

Pros

The ability to develop our own Chat Bot.

Cons

There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets.

Pros

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Cons

Nothing really. The best chat solution. Period.

Pros

It gives you the functionality you need to talk to your customers while they are browsing your website.

Cons

It does not allow you to create campaigns with new leads you enter.

Pros

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Cons

Nothing, Crisp is great and the customer support team is very helpful.

Pros

The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Cons

Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

Pros

Its a nice system - but the company as a whole is flawed in many ways - not reliable.

Cons

Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.

Pros

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Cons

None, I think it works perfectly. Not that user-friendly.

Pros

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Alternatives Considered

Reasons for Switching to Crisp

Pros

Clean and good experience, features you would expect, iteration on the product

Cons

Some settings aren't easy to find or understand, this part could simplified

Pros

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Cons

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Pros

Reliable and easy-to-use.

Cons

I would love to have a better dashboard which would list every customer I have.