iCIMS Talent Cloud Reviews

Pros

ICIMS has great add-on features, such as TextRecruit that make it convenient and easy to interact with candidates. Adding candidates into ICIMS is very easy and user-friendly. It's also awesome that it has a dashboard on the front page, which makes for easy access to current candidate data.

Cons

I wish ICIMS had more appeal, design wise. It's very bland looking compared to other recruiting software I have used before.

Pros

iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use.

Cons

Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms.

Pros

Ease of use and comprehensive information and reporting

Cons

Cost was very high compared sot similar products. May be better for a larger company (over 200 employees).

Pros

ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons

They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

Pros

We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well.

Cons

The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless.

Alternatives Considered

Reasons for Choosing iCIMS Talent Cloud

Switched From

Reasons for Switching to iCIMS Talent Cloud

Pros

Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set.

Cons

a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice

Pros

ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.

Cons

Lots of clicks to get from job search to career portal.

Alternatives Considered

Reasons for Choosing iCIMS Talent Cloud

Switched From

Reasons for Switching to iCIMS Talent Cloud

Pros

The software is very robust. There are endless amounts of reports that you can run from iCIMS and there's a lot of features within a candidate profile. I really enjoy using the Dashboard as you're able to pull so much information.

Cons

This software is sometimes very overwhelming. It takes so many clicks to get to a candidate's profile and there are an overwhelming amount of features within a candidate's profile. It is also very difficult to figure out how to run reports and pull information you're wanting to see.

Pros

Functionality of Iforms
Notification on status updates
Reporting

Cons

Inability of workflows to work with each other
Limitations regarding employee referrals
User Admin restrictions

Pros

Icims overall is very easy to use and intuitive.

Cons

Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report.

Pros

- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals.
- navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order
- Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things,
- When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again.
- The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab.
Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

Pros

When building a new recruiting process and the technology around it, you need a partner with a strong background in the field and an even stronger support team. iCIMS delivers on both! Having the opportunity to configure pages, portals, fields...you name it, it can most likely be done. That means that your process is not only improving, but it's also getting the efficiency, reliability and back up it needs from the technology you're employing to help your company meet its recruiting needs, retain talent and up your employer brand.

Cons

With great power comes great responsibility and it's clear from the beginning that if you don't establish a clear path for your recruiting process, you can get swallowed up by all of the customization options with iCIMS. Sometimes, it's too much. Talking through your needs can help you establish a clear path forward. That is also true of introducing the platform to your users - a bit at a time is best to get buy-in - because there's just so much you can do!

Pros

It's nice that we can bulk print cover letters and additional documents now.

Being able to jump profile to profile in the workflow is a nice feature.

Cons

The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk.

The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge.

What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied.

The one-size fits all application doesn't really work for us.

Candidates can be asked the same question about sourcing in several places and they don't like it.

Many out of the box reports weren't right for us.

Pros

iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime.

Cons

The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve.

Pros

One of the top features of iCIMS for a company's ATS are the statuses you can use during the recruitment process. Whether you use pre-made statuses, or create your own, it works as a wonderful way to organize candidates in a job posting to where they're at, or where you're at, in the hiring process.

Different statuses can also be used to integrate with other software and "kick off" actions outside of the system itself - for example, a video interview or a credit check authorization form.

The use of statuses really helped our team streamline the recruitment process, with any open position we were working on.

Cons

The reporting feature with iCIMS is not the most user-friendly set up. It is very customizable, and you can save past reports for future use, but the set up itself is not the most intuitive software, so you have to really go through piece by piece to make sure you're setting up a report for the information you're looking for.

Pros

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

Cons

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Pros

Easy to use, robust features, easy customization

Cons

More support and updates around new features

Alternatives Considered

Switched From

Pros

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

Pros

The database allows a lot of opportunity for various recruiting functions, including keeping notes, and updating candidates throughout the process. I like that everything is time stamped, which helps keep track of candidates and when they applied/were submitted. The different bins keep us organized.

Cons

Not able to store more than 1 resume per profile. The emails that come from iCIMS to external mail boxes look like spam: i.e.: <[email protected]>. This makes candidates think it's a spam bot, or because of phishing filters, it makes our emails go to spam folders, making our jobs harder.

Pros

We love how flexible it is, it can be molded into whatever recruitment steps/process that your department/company decides on. The customer support is second to none.

Cons

Recent updates only cater to US market, what about the rest of us poor souls scattered all over the globe ?

Pros

It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software.

Cons

It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs.

Pros

-Designing workflows that meet the needs of my company
-Data analytics and measuring KPI's
-Customer Success Team Support

Cons

iCims offer letters are more difficult to use and customize than other ATS systems I have used. They are working to improve this, but did so by launching a separate product that costs more money. I understand the need to add products and create account upselling opportunities, I don't fault them for that, but do feel that the offer portal should have been an upgrade and optimization to the current product rather than an upselling opportunity. I should note that besides this, I am very pleased with the product.

Pros

It provides a system to process our candidates through the recruitment, interview and background process more smoothly for our 100+ Hiring Managers. It also makes is easier to advertise our postings through iCIMS' partnerships. Additionally, iCIMS partnerships provide a great starting place as a reference when choosing additional vendors to link with the system.

Cons

The system as a whole, as an administrator - including pulling reports - takes some additional knowledge and background to 'self-customize'. Not as 'user friendly' -

Pros

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

Cons

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

Pros

I really like the ability to customize this software for our business needs. We have the ability to control the hiring manager and candidate experience in ways that I have not seen with other solutions. With that customization comes the ability as a User Admin to make system changes on the fly, without engaging a support team or paying for extra services. They are also constantly improving their offering and we get great updates periodically and they integrate with so many other vendors.

Cons

The reporting tool is a little clunky and can take a bit to learn - but once you learn, you'll find it is very robust.