--- description: Review of Cloudbeds Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cloudbeds | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Channel Management Software](/directory/256/channel-management/software) > [Cloudbeds](/software/167761/cloudbeds) # Cloudbeds Canonical: https://www.softwareadvice.com.au/software/167761/cloudbeds Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/167761/cloudbeds?page=2) > Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years. > > Verdict: Rated **4.3/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 342 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cloudbeds - **Location**: San Diego, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Personalized pricing quotes are available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Albania, Argentina, Aruba, Australia, Austria, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador and 43 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Availability Management - Bed Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Commission Management - Credit Card Processing - Customer History ## Integrations (13 total) - Alchemer - Capsule - Constant Contact - Dropbox Business - Dropbox Sign - Gmail - Google Analytics 360 - Google Docs - Mailchimp - Salesforce Sales Cloud - SugarCRM - SurveyMonkey - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Channel Management Software](https://www.softwareadvice.com.au/directory/256/channel-management/software) ## Related Categories - [Motel Software](https://www.softwareadvice.com.au/directory/3968/motel/software) - [Hotel Channel Management Software](https://www.softwareadvice.com.au/directory/4345/hotel-channel-management/software) - [Hostel Management Software](https://www.softwareadvice.com.au/directory/4399/hostel-management/software) - [Resort Management Software](https://www.softwareadvice.com.au/directory/582/resort/software) - [Channel Management Software](https://www.softwareadvice.com.au/directory/256/channel-management/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.com.au/software/165334/hostaway) — 4.8/5 (1576 reviews) 2. [WebRezPro](https://www.softwareadvice.com.au/software/2818/webrezpro) — 4.6/5 (217 reviews) 3. [Lodgify](https://www.softwareadvice.com.au/software/140962/lodgify) — 4.5/5 (1310 reviews) 4. [eZee Centrix](https://www.softwareadvice.com.au/software/324996/ezee-centrix) — 4.7/5 (345 reviews) 5. [roommaster](https://www.softwareadvice.com.au/software/3662/roommaster) — 4.3/5 (129 reviews) ## Reviews ### "FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY\!" — 1.0/5 > **Jim** | *19 March 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. > > **Cons**: All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. > > Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. ----- ### "7 Years at Cloudbeds" — 5.0/5 > **Nik** | *20 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. > > **Cons**: The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. > > We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. ----- ### "Cloudsbeds is an everyday use for our company\!" — 4.0/5 > **kris** | *23 October 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds\! > > **Cons**: The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program\!\! > > We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. ----- ### "Run. Many more better options out there." — 1.0/5 > **Cameron** | *19 November 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. > > **Cons**: You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. > > Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. ----- ### "An owner/operator’s DREAM software" — 5.0/5 > **Tori** | *9 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. > > **Cons**: I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. > > This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/167761/cloudbeds?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/167761/cloudbeds) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data