User Reviews Overview
About Chartbeat
Chartbeat is a suite of content analytics tools for online publishing teams across the globe. It is designed to improve audience engagement and loyalty by helping teams make informed editorial decisions. To easily pull traffic...
Learn moreAll Chartbeat Reviews Apply filters
Browse Chartbeat Reviews
All Chartbeat Reviews Apply filters
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Real-Time Analytics
Pros
I love how Chartbeat provides real-time analytics. It helps me understand my audience's behavior instantly, allowing me to make quick content decisions.
Cons
The downside is that the interface can be overwhelming at first and requires some time to get used to.
- Industry: Publishing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Best real-time Web Analytics period
We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining on, which need to be improved and even helps us determine more content to write based off what does well.
Pros
The ease of use and segmentation in real-time help us truly understand our audience, reach and when it's time to freshen articles.
Cons
I can't find much to complain about. It's a bit costly and some of our teams can't afford it.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Easy, powerful A/B testing
Pros
I love how easy it's been to integrate this into our website and use it to do a/b testing on pieces even after they're published. The testing widget is very intuitive and supports a large number of variants.
Cons
It'd be amazing if we could eliminate CERTAIN variants while they're testing without canceling the entire test. That way the remaining, stronger variants can finish faster. Adding variants mid-test could be nice too potentially but is probably a lot trickier to do/get good results for.
Top Chartbeat Alternatives
- Industry: Online Media
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Chartbeat in the news
Overall, we're able to see how well stories are doing on our news site and it helps the digital team to understand what might do well and should be a higher priority.
Pros
Analytics on where traffic is coming from and how much. It's helpful to see that a story is gaining traction to know to get a video in there before it airs on TV. The ability to look at other news stations in our company across the state, region and even the country is a great asset to fin trending topics.
Cons
Not much to say here. It does however seem that when there are multiple authors on a story/post, Chartbeat doesn't factor them into the individual's overall views. Nothing major, just a bit of a nuisance some days.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Chartbeat beats ahead of Google Analytics
This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).
Pros
The real-time dashboard is far superior to GA and also the reporting structure sent to my email on my frequency of choice on a per-author basis is the best feature it has
Cons
The understanding of the differences to Google Analytics was difficult at first but the description and new FAQ answers helped assist that – nothing I don't like!
- Industry: Broadcast Media
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
Chartbeat critical to digital success
Very positive overall experience and we can adapt nimbly thanks to real-time analysis
Pros
Easy to use and integrate among the team
Cons
I find the archival features a little difficult to get to grips with, whereas current content is simpler to harness
- Industry: Media Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
So easy a sheep could use it
Excellent!
Pros
It's user-friendly, easy to navigate and the data I need is very simple to see/access throughout the day.
Cons
I can't go back and track how one particular item did on our site.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Chartbeat is an essential tool for any digital publisher
I have never been disappointed by Chartbeat. Any technical issues are quickly disclosed and resolved. Customer support is responsive, and the product is fairly priced for smaller publishers.
Pros
Chartbeat is extremely easy to deploy, reliable and frankly indispensable. And the smartphone app is killer.
Cons
The number and type of alerts I can set are limited, so I would like to have more options for alerting me to various trends.
- Industry: Publishing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Review
I've always enjoyed working with Chartbeat and find their team and software to be of a high quality
Pros
The HUD and in particular headline testing are invaluable tools in our day-to-day publishing operations
Cons
I would love a heatmap feature which could track when and where people drop out of the page as they scroll down.
- Industry: Broadcast Media
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Essential resource for digital reporters
As a digital reporter, Chartbeat is an essential part of my daily workflow. I use it to check the engagement on my stories from the day before, to test multiple headline options, and to see how my posts fare over the course of the day.
Pros
Daily reports with statistics on engagement on all of my articles; real-time statistical tracking; headline testing;
Cons
The search capabilities for past data could be a little more user-friendly
- Industry: Broadcast Media
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Chartbeat is the best option for understanding web analytics
10/10 would reccommend!
Pros
I like that I can see real time data that allows me to then determine the best course of action for distribution of content.
Cons
I wish there were more demographic categories of users.
- Industry: Online Media
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Here's Looking at Chartbeat
Happy with how it's bolstered my online content and story generation. It's also critical to know how users are gained, so I can plan out my sharing on social media, etc.
Pros
Gleaming graphics and simplified format make it easy to check (very very often) on how stories are performing.
Cons
Jumping in and out of historical pages or author segments can be a bit full of friction.
- Industry: Newspapers
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
My review of Chartbeat
Chartbeat helps me understand what stories are doing well on the website and which are not. That knowledge helps me in evaluating staff and in planning future news coverage.
Pros
It's easy to use and clearly readable. It's a great snapshot.
Cons
I have no complaints. It does the job that I expect it to do.
- Industry: Broadcast Media
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Part of my daily workflow
Pros
Our company uses Chartbeat and it has made such a big difference in our daily editorial content planning since we implemented it.
Cons
I need to learn to tweak the Chartbeat alerts to only see spike alerts over a certain threshold.
- Industry: Fund-Raising
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Very helpful tool
Pros
I like that the tool functions in real-time.
Cons
There is no way to freeze the data as far as I can tell. It can be a bit hard on the eyes with the data constantly changing. I know this contradicts what I enjoy most, but having the option to stop the data at a given point in time would be helpful.
- Industry: Media Production
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Indispensable tool
I use it every day, and it's a brilliant piece of software for my industry.
Pros
Ease of use, at-a-glance analytics, instant data
Cons
Can be clunky to use on occasion, would like more shortcuts
