Mixmax Reviews

Pros

I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Cons

I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Pros

Overall, Mixmax is pretty awesome. The features we lean on most heavily are mail merge (especially using dynamic fields) and email cadencing. It's a pretty good amount of functionality for the price though.

Cons

There are some features that are left to be desired. It seems like they just need to spend more time understanding how people actually use their product.

Alternatives Considered

Reasons for Choosing Mixmax

Switched From

Reasons for Switching to Mixmax

Pros

Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Cons

Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

Pros

Great tracking capabilitiesIt enriches your texts with giphs, emojis that provide a friendlier approach

Cons

Sequences (campaigns) once they start it's hard to adjust or add new steps in-betweenNo ability to find emails

Alternatives Considered

Reasons for Switching to Mixmax

Pros

Mixmax is easy to set up and implement. Our team uses it to use pre-built templates so we don't have to write identical copies for numerous clients. Also, the schedule a meeting feature is super helpful and we don't use any other tool for scheduling meetings.

Cons

Honestly, none. The tool is very straightforward with the offerings and user experience.

Pros

It's really easy to set up and get it going since it integrates easily with Gmail.

Cons

It depends on having several users within Google Workspace, which makes the price ramp up fast.

Alternatives Considered

Reasons for Switching to Mixmax

Pros

I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy.

Cons

Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service.

Pros

The ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails.

Cons

This software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis.

Pros

Mixmax has a great platform and an incredible Customer Success/Support/Tech Support team. They are very open to hearing feedback and working on recommendations provided

Cons

The grass is always greener in the neighbor's garden. I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big. Mixmax is a great and very complete platform.

Alternatives Considered

Pros

I love Mixmax because it complements all of the things I'm already doing with email, marketing, sales and scheduling apps. Mixmax supercharges my GMail inbox as an extension of my most used apps, like Salesforce, and makes it easy to see how I'm performing. Recipients of my Mixmax-powered emails are A LOT more likely to interact with my content, polls and scheduler than on other similar providers. I'm a free agent expert and work with a LOT of companies. I only wish more of my colleagues used Mixmax so we could implement some of the workflows in more situations.

Cons

Honestly, the only thing I've encountered about Mixmax is that not enough people are using it yet. My projects usually have digital transformation as a key driver, but my SME partners aren't yet using it. It's hard to imagine email without Mixmax. Every digital pro with a customer- or client-facing email workflow should get it!

Pros

Using MixMax, we can study customer interactions with our email marketing campaigns. MixMax provides powerful options for tracking messages that have been sent to contact lists and enables us to get reports and dashboards that show us how many people have shown interest in our advertising campaigns that have been sent to them. which we can know our ability to reach, and we can thus set accurate expectations of the results. It is also good that we can classify incoming mail from customers and send appropriate responses to it. I love how we can include messages for calendar links to request appointments from clients, as well as the automation to display the weekly or monthly calendar, including appointments after they've been rescheduled.

Cons

I am facing some minor problems with MixMax, especially in scheduling appointments, where a defect may occur in coordinating joint appointments with other parties, which may require additional effort from us to reschedule.

Pros

The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven.

Cons

Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue.

Pros

Mixmax has helped me and my Partners move faster daily, which in turn has accelerated revenue. We use email tracking and sequences the most. I love the stats under "Insights." It helps to switch gears and do AB testing when sending out marketing material/information.

Cons

We would love it if it integrated with more systems.

Pros

MixMax integrated a lot of useful features. I used the booking on my website, scheduled emails using the recommended send-times, and tracked when emails had been opened. It was nice to have everything in one software.

Cons

I have no fewer than 3 email addresses that I use daily. A couple more that I use periodically. Mixmax was a mess when it came to trying to set up across every email address. I should have just stuck with one.

Pros

The product seamlessly integrates into Gmail, and makes tasks that would be back-and-forth such as calendaring and templates nearly instant. The functionality around email reminders has made inbox management effortless, and it makes me look like I have a better memory and follow-up capability than I really do. It expands my own capacity immensely.

Cons

The only complain I have about this software is one that I was able to address with the help of the customer support, notably that the email tracking can lead to emails hitting others spam filters. With the help of customer service FAQ, I was able to get past this with a few tweaks.

Pros

Super easy to log emails to SFDC without slowing down my Gmail account. Additionally, tons of additional features that I wasn't expecting, like a meeting scheduling link, email templates, etc.

Cons

Nothing jarring comes to mind - if I had to nit-pick, MixMax has error'd out one or two times when I've tried to add new contacts to SFDC from Gmail, but nothing that a quick Gmail refresh can't fix.

Pros

The feature we enjoy the most is being able to predict the best time send an email. This improves the response rate. Scheduling call by sharing the calendar on the body of the email is tremendous help as well. Support has also been super quick and extremely informative. They know what they are doing.

Cons

Sometimes the chrome extension for gmail does not display clicks and other metrics and one has to login to the mixmax website for a detailed view. In addition, it is not always straightforward adding special packages (e.g., custom branding).

Pros

The reminder features on it for for emails are amazing. I mean people used to just not reply to my emails and I couldnt keep track of everything going on as I was constantly working on multiple projects. This totally solved it and I would not be able to be even 1/15 as productive without this software.

Cons

It sometimes has odd bugs in the email client, I am not sure why but for the most part it seems like that has been resolved. I havent seen any issues in awhile.

Pros

Mixmax provides much-needed realtime visibility on communications analytics. It has benefited our team by giving us back up and confirmation that otherwise we would not have. The demo call went great and was filled with helpful tips and tricks. You'll feel like a pro in no time.

Cons

I would have used the Sequences feature, however, I found it to be a little cumbersome to configure.

Pros

Mixmax is easy to use for managing e-mails, tracking e-mails, sending in bulk. Very helpful when reaching out to the masses and wanting to track who clicks on what e-mails. Also very useful for setting reminders to bring messages back to your attention when people don't answer them.

Cons

Had some buggy issues with having to install and re-install but customer support was great and walked me through each step. From an enterprise standpoint, they are also very flexible and open to feedback and implementing features that customers are looking for.

Pros

Love the tracking, reminders and insights. This tool will help you to get to the next level, since you can track where/when/how many times your email is opened, can create email marketing and you see all the insights. You can implement this to improve your sales process and get more sales

Cons

also a paid-wall of course, and you get used to it, so you want to keep all the email tracking and possibility - because everything helps each other and at the end it's quiet expensive

Pros

Great at seeing when sales leads open your emails and attachments.

Cons

Doesn't work on emails sent. I assume it is because some companies have better spam blockers than others.

Pros

- Notifying when recipients open my emails.- Reminders to send scheduled emails.

Cons

Nothing to mention for the time being as the software use meets my daily needs.

Pros

I love how I'm able to track opens and monitor activity of emails. If I'm trying to track a user down and I'm concerned they've gone dark, monitoring opens is helpful

Cons

It can be confusing at times, and I'll be honest I don't set up campaigns at all. I have a book of about 75 accounts and managing that many customers with email campaigns is tough/scary.

Pros

I can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful.

Cons

I don't like how many of the features are locked up in the free version, but I guess it just shows how much value they're adding for me that I want them!