Sage Intacct Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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About Sage Intacct

Sage Intacct is a cloud-native growth accounting solution designed to effortlessly provide you with strategic insights enabling you to scale your business. Set your operations apart leveraging the power of Ai and seamless...

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Feature ratings

Value for Money
4.1
Functionality
4.2
Ease of Use
4.2
Customer Support
4.0

Browse Sage Intacct Reviews

512 of 512 reviews
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Rachid
Rachid
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Sage intacct

The scalability the program provide,and the easy of use makes it one of the best financial management programs.

Pros

The efficiently to manage some criteria such as tax deductions and pay calculations

Cons

The easy of use of the system with it's comprehensive feature set.

John
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/12/2024

Sage Intacct

Very successful conversion from Quickbooks into the Sage environment.

Pros

The Contracts module is a key component.

Cons

There are still unexplained issues that occur in the software that require reaching out to the Community or escalated to the Sage team

Lars
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

2
Reviewed on 28/12/2024

Terrible Product

It's all about the money with Sage Intacct. If you don't pay, you don't get service. The help portal is a joke. The product is clunkier than an old pinto.

Pros

I don't like anything about Sage Intacct

Cons

Customer Service Representatives never know what is going on. They cannot keep anyone around for more than a few months so they always change your contact. It's hard to keep track who you need to email for issues. When you do email them, it always takes days for a response or they tell you they cannot help you with your issue.

Response from Sage

Hi Lars - thanks for taking the time to leave a review. I am so sorry to hear about your experience, this is not the standard we strive for here at Sage. If you would like to talk to someone I would love to connect you with a colleague of mine who will be able to discuss all issues with you. Please email me at [email protected] and I will set this up.
Anna Parker - Customer Advocacy Executive

Replied 15/01/2025

Top Sage Intacct Alternatives

Aptean Industrial Manufacturing ERP Traverse Edition

QuickBooks Online Advanced

Nicholas
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 13/11/2024

Under Construction

Sage Intacct has been an upgrade in many ways from Sage 300, however, it is missing some critical components for a company that makes heavy use of job costing. It is obvious that Sage is putting a lot of work into Intacct, so I do have high hopes that the missing pieces will someday be filled in.

Pros

I like that Sage Intacct is online and allowed us to move away from using a physical server. This allows employees to work more efficiently when working remotely.

Cons

Sage Intacct does not handle job costing well. We are a construction company and Intacct has struggled to give us the detailed information we need. We have had to utilize other 3rd party software to fill this gap.

Response from Sage

Hi Nicholas,

Thank you for your review! We're glad to hear that moving to Sage Intacct has improved your team's efficiency by allowing remote work. It's great to know that Sage Intacct has been an upgrade from Sage 300 in many ways. We appreciate your feedback on job costing and will keep it in mind.

Thanks, Bethany McDermott - Sage Customer Marketing Manager, Reviews

Replied 25/11/2024
Barb
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/12/2024

Sage Review

We used Sage for accounts payable, and for the financial statements.
We needed to use other software for payroll and for accounts receivable due to the specialties of reporting and billing to medicare, insurances etc.

Pros

Very easy to import general journal entries from other software.

Cons

Very expensive
Creating Financial Reports - cumbersome

Abram
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 11/12/2024

Executive Pastor Ministry Operations

Overall our experience has been very positive and it has greatly improved the financial accountability of our organization.

Pros

Easier user interface and powerful reporting tools

Cons

complicated business rules and requirements. Cost structure is limiting

Alternatives Considered

Aplos

Reasons for Choosing Sage Intacct

The previous platform no longer supported our organizational needs

Switched From

ACS

Reasons for Switching to Sage Intacct

It offered the best combination of service and value

Response from Sage

Thanks for taking the time to leave a Sage Intacct review Abram. We appreciate your great feedback and its great to hear you have had such a positive experience. We are sorry to hear that you find the cost structure limiting and the business rules overly complicated - we will take both of these things into regard for when it comes to future developments of the program.
Anna Parker - Customer Advocacy Executive

Replied 18/12/2024
Adeniran
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/01/2025

Core Financial Management & ERP Program: Sage Intacct

Pros

The best thing about Sage Intacct is that it combines ERP and financial management capabilities in one place.

Cons

Unfortunately, Sage Intacct has limited focus on non-financial aspects such as HR and supply chain - However, I have integrated it with external applications and APIs.

Response from Sage

Hi Adeniran

Thanks so much for taking the time to leave a review and it's great to hear you love you Sage Intacct product! I will pass on all your feedback to the relevant teams.
Anna Parker - Customer Advocacy Executive

Replied 15/01/2025
Anna
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Highly Recommend Sage Intacct

Overall, I would highly recommend Sage Intacct. It is easy to use and provides us what we need to keep business moving smoothly.

Pros

I like the ease of use. Everything works smoothly and it is so easy to fix an issue if something was done in error. The reconciliation function has allowed us to become much more efficient with our month end process - what used to take us roughly 5 days now takes us 1 day!

Cons

I cannot think of anything that I do not like about Sage Intacct. It really works well for our business needs.

Response from Sage

Hi Anna. Thanks for taking the time to leave us this wonderful review! We love hearing that Sage Intacct is working so well for your business needs and has drastically helped you reduce processing time.
Anna Parker - Customer Advocacy Executive

Replied 18/12/2024
Alan
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 17/01/2025

Sage Intacct Review

My experience with Sage Intacct has been positive, with efficient tools and great reporting, though some features could be more intuitive. Learning resources could also be better for new users.

Pros

The intuitive interface and customizable robust reporting tools

Cons

some features feel outdated and the learning curve can be steep for new users. learning resources could be better for new users

himanshu
himanshu
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/12/2024

Sage- good & bad

Sage is ideal for business prioritizing strong accounting capabilities.

Pros

It specialized solutions for every industry ie manufacturing, construction.
It simplifies financial management tasks.

Cons

Pricing is high.
Additional cost for add ons

Response from Sage

Thanks for taking the time to leave us a review Himanshu. We take every bit of feedback into account when planning for future updates so I will be sure to pass your concerns regarding pricing onto the relevant teams.
Anna Parker - Customer Advocacy Executive

Replied 15/01/2025
Erin
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 06/02/2024

Expensive but Great for Multi-Entity Organizations

The set-up process was a lot of work but you do get an implementation team to help with the transition and they try to make it as easy as possible. They also offer training courses to use, and have an online support community. You are generally assigned an account representative (financial professionals who have actually used Sage) to assist with anything you might need.

Pros

The ability to be able to do the accounting and financials for a multi-entity organization within one system, and to have the ability to do both individual reporting as well as the reporting for the different entities combined has been a life saver. It has saved many hours of manual work we used to do.

Cons

Certain customization options are lacking, and it is a difficult program to learn how to use in the beginning (especially if you are coming from more simple online programs like QBO). It is also expensive and may not be worth the cost for a lot of organizations.

Alternatives Considered

QuickBooks Online

Reasons for Choosing Sage Intacct

We needed a more robust financial management program as an organization comprised of 5 different business entities, and needed a more unique/customizable reporting option to save manual labor hours.

Switched From

Sage 50cloud Accounting

Reasons for Switching to Sage Intacct

More in-depth features, and while more expensive, the features were worth it for our organization.
Christina
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

4
Reviewed on 07/08/2024

Simple Review

Pros

Flexibility with building reports from scratch

Cons

you can't export reports with calculations in them

Response from Sage

Christina, we're glad you're enjoying the flexibility of building custom reports with Sage Intacct. We acknowledge the limitation regarding exporting reports with calculations and are actively working to enhance this feature. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 12/08/2024
Fiona
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 06/03/2024

Endless reports

I have always been a fan of Sage and continue to be.

Pros

Reporting, Dashboards and statistical data.
You can make a report on almost anything - setting them up however can be complex.
I love being able to monitor non financial data in the statistical entries.

Cons

The Fixed Asset module is far too complex and does not manage the reducing balance method in Britain currently. This was tested various times with ourselves and the implementation team.

Response from Sage

We're grateful for your insights, Fiona. It's fantastic to hear you enjoy the reporting and dashboard capabilities of Sage Intacct. We acknowledge your feedback on the Fixed Asset module and will pass onto the relevant team.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 07/08/2024
Rebecca
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2023

Sage Intacct Can Change Your Life

Overall I love the Sage Intacct product. If I know of anyone looking for new software, I tell them that this is the product to get and have. I'm constantly looking at the additional modules that are being added on and built upon to see how we can utilize it for our businesses. Our organization is comprised of roughly 30 different entities, most of which have similar ownership, but they're in very different industries, and Sage helps us keep it all together on one platform and gives us everything we need in order to handle all that we do.

Pros

They're constantly investing in making their product better based on what their users are telling them that they need or want to see. There seems to be no limit on what they will do to make sure that everyone that uses their product is satisfied.

Cons

We had a period of time when things were just out of control in our finance offices, and reviewing the release notes wasn't even a blip on anyone's mind as a priority. Turns out that while we were losing our minds, features were rolled out that might have helped us that we missed because we didn't review the release notes, and they were features that needed added to a role to even see them or know they existed if you didn't review the release notes. More than likely an "us" problem more so than a Sage problem, but if we had known that was possible, it might have changed our "priority" thinking.

Brandy
  • Industry: Professional Training & Coaching
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 23/11/2023

Easy to use for End User

Overall Positive and I am happy that we moved forward with this system. After implementing for the 5th time I continue to come back to this system for companies that need flexibility in their accounting system.

Pros

The System is great for the user, easy to use and learn, Easy to customize to meet specific customer needs while not breaking every time an upgrade is done. Constant improvement based on customer feedback.

Cons

Support is lacking and needs a lot of attention. The support teams are not as helpful and easy to work with as they were in the post pre Sage acquisition.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

Failed implementation of a larger ERP system that did not have the flexibility to meet the companies needed and ever changing priorities.

Reasons for Switching to Sage Intacct

Flexibility and overall easy of use for the end user.
Stanley
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 15/02/2024

Don't understand the hype

We bought a canned package for our industry which was supposedly pre setup out of the box. It wasn't, many of the functions are still not working such as ASC 606 Deferred Revenue. The implementation was a disaster and we are still fixing bugs so it is not working anywhere near the way it should.
The represented integrations turned out not to exist.
Also functionality which to me should just be part of the package are not and it seems when you bring it to their attention all they want to do is upsell you a support package to fix what should be integral to the package already.
Very disappointed if I had to do it over probably would have kept looking and not made the switch.
There were so many misrepresentations as to functionality and integrations it wasn't worth it.

Pros

Ability to extract Data for reporting purposes

Cons

The functionality is quite frankly poor at best. The user interface in 1980's.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

We were looking for a more robust solution as it was time to switch out of QuickBooks Online to an ERP. We wanted a single source solution which Sage Intacct offered.

Switched From

QuickBooks Online and Maxio

Reasons for Switching to Sage Intacct

It was a single source solution as opposed to NetSuite which was not. NetSuite would have been way more expensive when you factored everything in.
Motunrayo
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 03/10/2024

Sage Intacct Review

Pros

With Sage Intacct, I am able to create and customize invoices automatically.
Matching invoices, POs with receivables help detect discrepancies before paying vendors.

Cons

Sage Intacct was quite daunting to customize during initial setup. However, the vendor technical team offered free support.

Response from Sage

Hi Motunrayo,

Thank you for your positive feedback on Sage Intacct. We're delighted to hear that the invoicing and discrepancy detection features have been beneficial for you. We appreciate your patience during the initial setup and are glad our technical team could assist.

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 11/10/2024
Mike
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

10+ year Sage Customer

We’ve been using Sage Intacct as our ERP for over 10 years and have greatly enjoyed the experience. As our business has grown significantly since the initial implementation, Sage Intacct has consistently remained our global financial system of choice throughout this journey.

Pros

Robust multi-dimensional reporting capabilities. The reporting feature allows us to analyze financial data across various dimensions—such as departments, projects, and office locations.

Cons

Occasional challenges with Sage Intacct's integration capabilities, particularly when syncing with other systems. For instance, we had issues during synchronization between Sage Intacct and Salesforce,

Response from Sage

Thank you for your review, Mike. We're delighted to hear that Sage Intacct's multi-dimensional reporting capabilities have been beneficial for your business. We appreciate your feedback on the integration challenges, particularly with Salesforce. It's great to know that Sage Intacct has supported your business growth over the past decade. If you have any further comments or questions, please let us know.

Replied 02/12/2024
Sharon
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2024

Sage Intacct at Work

Pros

The best thing is that Sage Intacct not only offers online accounting tools but also Business Intelligence capabilities.

Cons

To be honest Sage Intacct suits all my accounting management needs.

Response from Sage

We appreciate your review, Sharon. It's great to hear that Sage Intacct serves all your business intelligence capabilities and accounting management needs effectively. Thank you for choosing us! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 07/08/2024
Anna
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/07/2024

Sage Intacct - for all your business accounting needs

I would definitely highly recommend Sage Intacct to company's looking to adapt a great financial accounting tool to record their day to day business transactions.

Pros

Sage Intacct has a pretty robust system for all the day to day needs of managing a company's financial information with invoicing, billing, and financial statement reporting. It helps with real time reporting of expenses.

Cons

no complaints as of yet - ease of use is great!

Response from Sage

Thank you, Anna, for the fantastic review! We're thrilled that Sage Intacct meets your business accounting needs and appreciate your high recommendation. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 07/08/2024
Gabriel
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 29/03/2024

My own review of Sage Intacct

Pros

- It is user friendly
- The features are clearly laid down in the interface
- Possibility to provide/ show detailed overviews for various tasks

Cons

It is not integrated with other software, and for that reason I wish to be able to easily and accurately verify the information that is presented (either in the approval process or the main task that needs to be performed)

Response from Sage

Hi Gabriel, thank you for your review. We're glad you find Sage Intacct user-friendly and appreciate your feedback on integration.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 07/08/2024
Michelle
  • Industry: Executive Office
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/08/2024

Sage In Fitness

Overall everything runs great. We recently starting using the upload option for Accounts Payable, and it truly is a time savor!

Pros

Easy to use and explore new fields when released.

Cons

Little updates that prolong certain tasks.

Response from Sage

Michelle, it's wonderful to hear that Sage Intacct's ease of use and the new upload option for Accounts Payable have been beneficial for your team. We're committed to continuous improvement and appreciate your patience with the updates. Your feedback is instrumental in helping us streamline processes and enhance user experience. Thank you for choosing Sage Intacct and for your constructive insights. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 12/08/2024
Pamela
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 16/10/2024

Great multi-dimensional reporting tool

Pros

Cloud based; advanced reporting, customizable

Cons

Not the easiest tool to implement. Price is a little high

Response from Sage

Hi Pamela, thank you for your insightful review! We're glad to hear that you appreciate the advanced reporting and customization features of Sage Intacct. Your feedback on implementation and pricing is valuable.

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 21/10/2024
Tawana
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/10/2024

Great Experience

Overall experience is very good, I would recommend this platform over quickbooks.

Pros

The ease of plugging in invoices and finding the accounts needed.

Cons

Nothing at the moment, all is flowing well.

Response from Sage

Hi Tawana,

Thank you for your fantastic review! We're thrilled to hear that you're enjoying Sage Intacct and finding it easy to use. Your recommendation means a lot to us. If you need any assistance, we're here to help!

I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Replied 21/10/2024
Marlene
Marlene
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/11/2023

Sage is Essential to our Company

Pros

Sage allows our company to know "real time" where we are financially. This allows each of our departments to track their spending against their budget and know if they have the ability to spend or hold back. Our [sensitive content hidden] can view a variety of reports that were easy to create, to give him an overall perspective of the company.

Cons

The price is steep, but the detail we get and the ease of use has made this the best product we have found.

512 reviews