Medallia Concierge Reviews

Pros

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

Pros

We wanted a way to get into our customer's pockets literally. Understanding the nature of people and their communication expectations, all schools of thought lead to Zingle. Certainly when a customer pick ups the phone, they expect someone to answer. This is challenging because the phone is only going to ring for ten seconds before they hang up. Furthermore, people are getting less likely to make this call. Expectations regarding an email response vary but timeframes tend to be more leniant. When it comes to text, people, quite frankly, can get their feelings hurt or even angry if you don't answer them immediately. We accept orders 24 hours a day. No one person can respond in an instant 24 hours a day. So if my customer has one number going to multiple people, they get the immediate attention they desire and it's up to us to know who is responsible to answer that text. Most companies don't know how many customers they lose because they cannot reach to someone. But I know how many we lose...zero.

We also use it for dispatching our truck drivers. The concept is the same. They require information and assistance 24 hours a day. But they cannot know who is on-call or vacation or out sick. So they have one number to text and someone will see it 24/7/365. This is the best dispatching tool ever. Imagine being stuck on the interstate with a flat tire or lost and having to call numerous numbers trying to reach someone for help. With us, we are one text away.

Cons

The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.

Pros

Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.

Cons

Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.

Pros

Utilizing a product like Zingle provides our guests the convenience they need when it
comes to requesting things they need without waiting on the phone or in line, which saves both our
staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into
Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a
quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly.

Cons

Love the software! It is extremely friendly!

Pros

I love that we can set up templates to quickly and easy text our guest for a variety of reasons. It's super simple to edit the templates on the fly so that they come across as more personal and unique. We have a lot of hotel guests that are shocked when they learn it's hotel staff on the other end! I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.

Cons

Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.

Pros

In house messaging was a breeze!!! With just typing in new messages with the word in it allowed me to message all our in house guest at one time!

Cons

There was nothing I didn’t like! The program was very easy

Pros

The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Cons

In ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.

Pros

I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.

Cons

We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.

Pros

We at AMPM Group are very pleased with the service, it allows customers to reach our support team 24/7 and never miss a beat as everyone on the team is able to access it.

Cons

the only con is that the software needs to shut down for short periods of time. unfortunately it is part of making it better, but still is the only downside when customers reach our 24/7

Pros

It is all we need to text, follow our clients request. Very easy to manage.

Cons

Cant send a large text in 2 or 3 messages automatically.

Pros

This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send.

Cons

Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it.

Pros

Custom notification settings, desktop notifications, and the mobile app. The mobile app is now available for Android, which has made taking my job on the go even easier.

Cons

Occasionally experiences delays which turn off the sound. The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense. Now there's a new option "segment" which doesn't make as much sense to use.

Pros

What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Cons

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

Pros

How easy and useful it is. Everyone on our company use it and makes our daily routine more accessible.

Cons

n/a I don't find anything that I dislike.

Pros

This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.

Cons

More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!

Pros

Ease of use and communication. Interface is very user friendly.

Cons

Needs more flexibility with multiple phone lines

Pros

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Cons

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

Pros

At this point, there isn't much to like about Zingle.

Cons

The customer service was awful plus there are lots of glitches with the software.

Pros

This is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these.

Cons

Reporting could be better, but still works for what I need.

Pros

Love that we can schedule texts. Love that we can send group texts by inserting names so it looks individual.

Cons

The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.

Pros

How easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club.

Cons

Thank it does not automatically update. I would like it to move in real-time and have a better understanding of automations.

Pros

The program is very user friendly and variable options that keeps everything organized and readily available.

Cons

I would love it if it responded a little faster but that just might be our system! Also When I sign in I need to make sure other people are signed out, or the system automatically comes up in their name.

Pros

how it makes communicating with guest so simple

Cons

importing contacts has some issues. but manually unputting contacts works just as well if not better

Pros

It allows text real time to the recipient.

Cons

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

Pros

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!