User Reviews Overview
About Bandwidth
Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of...
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I have multiple access, dashboard, support, Voice&Text Messaging & 911. I find them all easy...
It allows us to provide our customers service, with the ability to timely maintain that service.
Pros
I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.
Cons
That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Bandwidth does exactly what we need
Overall, it's a been a very positive experience. We have received exceptional service in almost every instance where needed. Even when Bandwidth's services were DDOS'd in September of 2021 (as were several other providers during the year), they engaged us and kept us up to date with what was happening. We were able to work with them and provide them with call examples over the course of days until everything was back under control and calls returned to optimal quality / performance levels.
Pros
Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently. We mainly use Bandwidth for routing calls once they leave the datacenter. The web GUI is fairly straightforward.
Cons
There have been a few repeat instances of call quality issues, but these kinds of problems have been rare and far between. At times, the site will throw an error during a routine task / order attempt, but then it will go through on the next attempt. Nothing that breaks the experience for us, but it happens often enough that it's worth mentioning.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Toll Free Verification - very challenging
Personally I think support could be more pro-active. I understand they are trying but Toll Free verification process needs help.
Also - for some of our customers are sending messages, they are toll free verified and Bandwidth will randomly not deliver messages. This is a major pain point with our customers. It makes it difficult to keep them when deliverability is an issue.
Pros
We use Bandwidth as a provider because they are cost effective. The product is good when it is working
Cons
Toll Free Verifcation process is less than adequate. Waiting 23 days to get verified when they say 5 days is the norm. Getting a response or update is also lacking. It would be helpful if your group was pro-active in letting customers know about delays. We have to continually ask.
Also - for some of our customers, Bandwidth will randomly not deliver messages. This is a major pain point with our customers.
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- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
User Friendly Portal for Ordering and Porting Telephone Numbers
Overall, the portal is user friendly and is useful.
Pros
It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.
Cons
Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Service could be better
Pros
Bandwidth's API provides for a great customer experience on our end.
Cons
When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The Bandwidth Dashboard is very easy to use
Pros
I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.
Cons
Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Brings ease to dealing with Telephony
Ease of use. Excellent feature set
Pros
The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class
Cons
I would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent experience using Bandwidth Software! It's easy to use, great support, and always...
Outstanding Support, User Friendly Portal, Makes my job easier!
Pros
-Great customer service!
-Easy to understand
-Portal is user friendly
-Easy to Submit Ports and order New Numbers
Cons
- Unable to edit comments or delete attachments in orders
-Availability of numbers in some rate centers slim or none available.
- Used Daily for 1+ year
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Review Source
Best Portal Experience, Hands Down
Pros
Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.
Cons
Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Review of Bandwidth
Awesome! Makes getting new numbers and porting numbers so easy!
Pros
The portal! It's so user friendly and has a really nice design to make finding things easy.
Cons
The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to work with - Excellent support.
For the most part good. Issues with service caused a number of troubles. The recent cyber attack didn't help. Better visibility/communication.
Pros
Porting dept. Super Team, thanks for the consistent top-notch help.
Cons
Porting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Been Using Bandwidth for Years - GREAT EXPERIENCE
real time access and processing of orders, number porting, complete control of e911 services we provide to end users.
Pros
Hands on real time updates, ordering and processing. We have been using several Bandwidth products and services for several years now and our business success depends on their services.
Cons
Sometimes the portal is hard to navigate to find what you are looking for but that's probably because I don 't work in it every day like my team does. Occasionally need to call in and request some porting assistance with an order.
- Used Daily for 2+ years
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Review Source
Easy to use, easy to navigate & reliable
Pros
It is very simple to navigate through the portal. The site is always up and reliable. It allows the user to have control over the requests. Customer Service team is awesome to work with and knowledgeable. I can get new numbers in an instance.
Cons
The automatic messages posted on orders don't make sense often so you have to call in to find out what they mean. The user often misunderstands the automated message for a message from customer service.
- Used Daily for 2+ years
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Review Source
Easy to use, Would recommend to anyone.
Fast turn up dates for my customers.
Pros
The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.
Cons
I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Bandwidth Easy to use Portal
The overall has been pretty good. A few snags here and there but for the most part the software is great and support is helpful when it's not great
Pros
The best thing is how quickly the turn around time is for the number ordering and updating
Cons
The spreadsheets for emergency Services and the lack of help when asking questions to support
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Best & Most helpful Support Team!
Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.
Pros
The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.
Cons
Rejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time
- Used Daily for 2+ years
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Review Source
Great Customer Service from Porting department
Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy.
Pros
What I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen.
Cons
The thing I like least about this software is I wish some of the rejection codes sent were easier to know.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Bandwidth team always provides expectional customer service.
Pros
We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease.
Cons
Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.
- Used Daily for 2+ years
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Review Source
Porting trouble
Pros
I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped.
Cons
I can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Bandwidth is great to work with. Almost everyone we work with is friendly and helpful
Pros
The portal is easy to navigate and intuitive. Having the API to be able to link in is great so we can automatically submit ports or order new numbers
Cons
Some of the portal is manual and the team doesn't always see the notes right away. It would be great to be a little less manual
- Used Daily for 2+ years
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Review Source
Portal is very easy to use and make changes to existing DIDs.
Pros
Ease of the portal and the ability to make real time changes.
Able to select from multiple DIDs in one rate center.
Cons
Unable to order multiple Rate Centers in one order.
No option to update the whole order with Switch changes. Have to do it line by line.
- Used Daily for 2+ years
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Review Source
My daily interaction using the software and with the support team has been positive and...
Pros
User friendly, easy access to orders and order status. Focus and quick resolution to open issues. Friendly assistance from support staff.
Cons
More port control of toll free numbers would be great . Something like the trigger ports of local numbers.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
We've been a customer for years. Excellent experience overall.
Pros
Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.
Cons
We are awaiting some additional features, functionality, and reporting capabilities that would help us better manage our business.
- Used Daily for 2+ years
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Review Source
Very pleased
Pros
I can make changes very quickly; change locations, add locations, change destinations, disconnect lines, order new ones.
Cons
There is nothing I don't like about it. Everything is easily accessible. I use it every day for my orders.
- Used Daily for 1+ year
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Review Source
My experience is great. As most, you run into issues, but there is a quick turn around in...
Pros
What I like most is that there is a tutorial for each process. So if you're out of the office for awhile and need a refresher, those tutorial are there to help.
Cons
What I like least, is having to cancel and resubmit an order if you need to remove a porting TN from an order. I feel there should be a way we can remove TN's from orders without resubmitting.
