JumpCloud Directory Platform Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5

Browse JumpCloud Directory Platform Reviews

212 of 212 reviews
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Diana Elizabeth
Diana Elizabeth
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/11/2023

First time using a log in platform, use jumpcloud

it was a good experience, it was the first program we used to log in on our daily job, so it was very easy to use and to manage.

Pros

it's easy, and fast, and no need to do so much training with the new hires, which is a blessing when dealing with these kinds of software, so if this is your first time, I honestly recommend it.

Cons

sometimes they have glitches but you report them an it get fix right away most of the time, so like I said if this your first time, go on with Jumpcloud

Laura
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/09/2024

JumpCloud has made it a breeze to manage user accounts and access permissions for our team.

Pros

The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer.

Cons

The onboarding process could be simplified, and it would be helpful to have more integrations with third-party apps.

Tim
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 24/12/2024

Good program

Pros

easy to integrate with services and manage, cloud based

Cons

pricing is high, not a true radius saas solution

Top JumpCloud Directory Platform Alternatives

Angel
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 13/11/2024

JumpCloud makes it easy to manage user access and devices in one place.

Pros

User-friendly interface, convenient device management

Cons

Limited reporting features, occasional syncing issues

Joe mar
  • Industry: Computer & Network Security
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/06/2024

Safe with Jumpcloud

for how many years of using jumpcloud. it brings peace to me for security of my files.

Pros

the entire program of jumpcloud. for security and easy to access.

Cons

it cannot be easily access or hack by someone

Nara
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

the best cloud platform for secure storage.

Although there was no cost-effective for large number of users or additional features required, JumpCloud is a cost-effective platform for small or medium business. Also, it has a user-frendly interface.

Pros

JumpCloud has comprehensive security feature and cross-platform compatibility.

Cons

JumpCloud can be cost-effecCtive for small organizations, whereas the costs can increase significantly as the number of users grows or as additional features are required.

Francisco
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

5
Reviewed on 10/11/2024

JumpCloud Directory Platform is great for managing user accounts and access.

Pros

The software is easy to use and integrates well with other tools.

Cons

There is a learning curve when setting up the initial configurations.

Marek
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 09/05/2023

JumpCloud Directory Platform Review

Overall, I had a positive experience with JumpCloud Directory Platform. The platform provided me with the tools I needed to manage user access and permissions across my organization's various devices and platforms. The customer support team was also very helpful and responsive whenever I had any questions or issues. While there were some minor drawbacks, I would definitely recommend JumpCloud to other organizations looking for a directory platform solution.

Pros

I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.

Cons

The pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.

Santhosh
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 08/04/2023

Excellent tool for the Directory and MDM

Overall, MDM Automate Device Enrollment, robust authentication features, and directory interfaces work together to produce a great product for an organization's software management requirements. Using these services, businesses may increase productivity, significantly reduce errors, and improve device security.

Pros

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Cons

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Meenakshi
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/08/2023

Jumpcloud directory

Pros

Ease of use such as managing devices, locating the keys.

Cons

Offline device support is lacking some functionalities - such as locking an offline device.

Carl
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/08/2020

Excellent Solution for User and Device Management, Directory and Security

We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

Pros

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

Cons

It would be great to have even more MDM functionality, especially for Mac and mobile devices.

Alternatives Considered

Hexnode UEM and Okta

Reasons for Switching to JumpCloud Directory Platform

Great experience with their team and it is the ideal solution for our setup.
Alberto
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/06/2023

JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency

Pros

JumpCloud Directory Platform offers flexible deployment and feature-rich solutions. It seamlessly integrates with Google Workspace, enables efficient device management, and automates tasks. With constant updates and a user-friendly interface, it's a complete IDP solution for our systems.

Cons

JumpCloud Directory Platform is a solid alternative to Active Directory, but lacks some features like Google Groups and iOS management. Recent updates have improved functionality, but automatic updating for Mac apps is still missing.

Przemysław
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/03/2023

Best for managing Windows devices

Pros

Pre-configured policies, assets management, patch management. Clean design, responsive support.

Cons

Some limitations for Apple devices. Application deployments is a bit complicated.

Edan
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 02/11/2021

It's your directory service, in the clouds. Free yourself from AD.

Faults aside, I love JumpCloud.
I'd never go back to AD.
Multi-platform endpoint management is huge.
Apple MDM is the answer to our Mac admin needs.
VPP and software deployment is getting there. This is an Apple-created issue as much as anything and JumpCloud is working to provide a best-in-class solution. There not there yet, but getting there.
The pricing situation, breaking things out into feature-gated buckets is, annoying to say the least.
I get it, they have to show growth. They'll likely IPO in the near future.
They just raised a ton of cash and should see accelerated feature growth.
I can't think of a single thing I'd replace it with. If I had to go back to AD... well, let's say the kindest thing I can say about AD is not very kind at all.
Things like MDM policies are lacking in terms of their canned, out-of-the-box selection. That makes sense, to a point. Yes, you can create your own policies as you likely did w/ any other MDM, but solutions such as Meraki and JAMF, while... different, offer a ton of options for pre-defined policies that you just need to fill in.
Wifi for example. Re-writing my own policies when JumpCloud's RADIUS certs expire - forget it. This should be a template in their console. Fill in your SSID and JumpCloud auto-generates a policy, signs it, and pushes it. I shouldn't have to maintain tons of policies.

Pros

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Cons

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten.
What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud.
That being said, certain features are a long time in the offing.

ADam
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 08/09/2020

Avoiding the mistakes of others...

I watched our sister company who was all Mac-based turn to the dark-side and try to take on PC client machines along with active directory...it's been a slow churn for them. No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no one truly understands...it's like some mystical dark art. We on the other hand, spun up 10 free users on Jumpcloud and never looked back, we have Linux/Mac and PC machines...as well as virtual machines all running Jumpcloud. We have Single Sign On between VPN, Wifi, NAS, System Accounts, Email... and it's all controlled from the cloud. They will never admit their mistake and come over to Jumpcloud, but I did learn by watching their slow, fragmented process for user/device management. Glad I went with JC!

Pros

I love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.

Cons

While the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.

Mark
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2021

Great for our small user base

It allowed me to standardize access to all of het company's data assets very quickly and easily.

Pros

The best part of Jumpcloud is the ease of use for setting up things that we need quickly.

Cons

There are offerings here that I know nothing or next to nothing about. ot the failt of Jumpcloud - I need to spend the time

Verified Reviewer
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 13/08/2020

The next step in efficient IT. The Biggest change that no one will notice

Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered.
Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.

Pros

Jumpcloud is the chameleon that becomes one with any setup you throw it into.
Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud.
Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned.

In one word: Brilliant!

Cons

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud.

The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

Verified Reviewer
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2021

Easy directory management in the cloud

Pros

User management in the cloud has made it easy to integrate with SSO from our software vendors.

Cons

Dependent on JumpCloud to have consistent uptime. Have only had one outage lasting more than an hour in the five years we have used it.

Jean-Pierre
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 02/11/2021

JumpCloud as windows MDM

Pros

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Cons

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Justin
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 03/11/2021

It’s a mixed bag….

Pros

The fact that they offer 10 devices free for anyone is, in my opinion, a great business move to get IT users to at least try the product, if not use it within our personal home labs in order to get that to translate over to those same techs pushing for it to be used at their jobs.

They’ve also been making security management easier to use and more main stream for most anyone.

Cons

While they do have legacy ldap integrations, it’s not really all that usable in any meaningful way. Have a synology NAS that you are trying to sync up your user’s ID’s for permissions? Good luck to ya! Use Linux and want more of the features that macOS and windows users have available to them? You gotta do it manually and without a lot of direction.

Robert
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 02/11/2021

Microsoft AD Replacement in a Covid Environment

JumpCloud allowed us to transform our outdated Microsoft AD platform into one that was exceptionally functional in our highly distributed, covid-disrupted. It also allowed us to manage and keep track of all our workstations and users, manage them in ways we never before could.

Pros

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Cons

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.

Rudolf
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/11/2021

Jumpcloud Active Directory

When MacOS has been cloned for backups, we encountered error with the Jumpcloud agent requiring it to be uninstalled manually and deleted manually then reinstallation took place.

Pros

It was very easy to use because of its GUI dashboard. Single Sign On was so helpful that when you configure or reset a password - it's real time when applied to devices.

Cons

If we can integrate features to update OS aside from installed applications, that would be awesome!

Braden
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 11/11/2021

Full of Features

Pros

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

Cons

I wish 2 things were different:
1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support.
2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

Marco
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 03/11/2021

The truth cloud directory as a service platform

Pros

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ...
It's an easy way to start managing assets, from people to computers.
It provides a wide range of SSO allowing its use straightaway.

Cons

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Ian
Ian
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 07/01/2023

Jumpcloud Review

Pros

Jumpcloud seems to cover everything we needed regarding password rotation and keeping a device up to date.

Cons

It's definitely a lot easier to use on a windows machine over a Mac.

212 reviews