MYR POS Reviews

Pros

Very simple, super easy to use and to setup.

Cons

Service and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])

Pros

The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.

Cons

There were some issues with keeping orders open and adding items - however this bug was fixed through an update

Alternatives Considered

Lightspeed Retail

Reasons for Switching to MYR POS

The overall customer experience. The sales person also had a cafe and shared a lot of great knowledge with me which really made me feel like more than just a sale

Pros

The back office is really convenient, has great reports and easy to use.

Cons

Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing MYR POS

Needed extra POS and wanted a more up to date system.

Switched From

Veloce

Reasons for Switching to MYR POS

The price.

Pros

Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Cons

Nothing much, actually. It's been such a positive experience from the start.

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Switching to MYR POS

Super informative demo and very conscientious team committed to handholding us thru the entire process, every step of the way. They kept all their promises, and then some!

Pros

Easy to use, to set up, to learn for employees and low expensive

Cons

Constant evolution of the software adapting to technical constraints as restaurants caracteristics

Alternatives Considered

Maitre'D

Reasons for Switching to MYR POS

Hardware (iPad) les expensive, software more easy to use for a small business

Pros

- The very easy to use and very simple to look at interface.
- The round-the-clock reliability.
- The Clover-Flex integration.
- The top-notch technical support.

Cons

In hindsight, we only wish we would have found this solution sooner.

Alternatives Considered

Aloha Cloud and Revel Systems

Reasons for Switching to MYR POS

Koomi offered superior functionality and value than its competitors and did it on the relatively inexpensive and reliable iOS platform.

Pros

Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).

This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.

I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!

Cons

No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!

Pros

Its accessible from my phone. Has gotten easier to train staff on screen layout.

Cons

When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.

Pros

Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Cons

Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

Pros

Simple, efficient. No waste of time using koomi. Reports are clear and useable for accounting

Cons

Network management. Airport behind my routeur seems to be the origin of network problems

Pros

The concept of a fast POS is good, but it really was much slower and clunkier than Square POS -- which is free.

Cons

Credit card processing was slow. Square as a POS is much faster in my opinion.

Pros

We use this software daily and we love how easy it is to train our employees. Given it follows the same model as an app, there is relatively no problem being proficient by the end of the first shift.
The integrations are great with Piecemeal, Uber & Quickbooks.. it takes a lot of human error out of the business.
We love the online ordering & the ease of use for both the customer and the business.
Overall we love this software and wouldn't consider changing for anything!

Cons

We do not like that we do not have an app on our phone to quickly check sales or make changes. Logging in through the web browser feels clunky and not up to today's norms for online POS.

Alternatives Considered

Lightspeed and Toast POS

Pros

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

Cons

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

Pros

Simplified programming
Ease to produce several types of reports
Good tech support

Cons

Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)

Pros

Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.

Cons

Not the best for analytics, would like to be able to customize my daily report.

Pros

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Cons

Would like to be able to add more colors so that it's easier to find items on the menu.

Pros

Ease of use, iPad based, super fast tech support

Cons

Sometimes the tech support picks up the call from a cell phone with poor sound quality

Pros

Super Simple, No Frills, Easy to view dashboard and get reports.

Cons

I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Pros

Integrates with MEV device in Quebec, dashboard is straightforward

Cons

Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads

Alternatives Considered

Square Point of Sale and Clover

Reasons for Switching to MYR POS

Didn't integrate with MEV seamlessly

Pros

It is easy to use, updates are quick and always very useful.

Cons

Nothing, really. Its everything i need for work.

Pros

it's easy to use and modify and I like the stats and overview

Cons

if you have a lot of items, it gets confusing.

Pros

Is very fast for my customer, we can follow our inventory. Is not expensive and the service is very easy to use

Cons

I would love to have a scanner for the products. Otherwise everything is good

Pros

Easy to use, reliable and support is constantly adding new features

Cons

Nothin really comes to mind. No problems.

Pros

In general, Koomi is very easy to operate and get used to.

Cons

Reporting system sometimes can be confusing.

Pros

User friendly , works fast. Since starting with Koomi we haven’t encountered any problems so far , it’s been a smooth transition. I would recommend.

Cons

Nothing really comes to mind because it is doing the job that it’s supposed to do.