isolved Reviews

Pros

The system's user-friendliness, the ability to customize reports to suit our company's needs, and the excellent support we receive make it a great choice

Cons

The two factor authentication email code for logging in.

Pros

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Pros

Onboarding. Employee Self-Service. All-in-One Solution.

Cons

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Alternatives Considered

UKG Ready

Reasons for Choosing isolved

Growing business. Need for additional features.

Switched From

Evolution Human Capital Management

Reasons for Switching to isolved

User-Friendly Interface. Onboarding. All-in-One Solution.

Pros

I do love the system. But see the below

Cons

We go down the next morning after updates

Pros

1. Customer Service
2. Vast amount of data to work with
3. One place for all your needs
4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Cons

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool.

Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Alternatives Considered

Insperity, Paylocity and WinTeam

Reasons for Choosing isolved

Previous company due to wanting a better platform with an HCM and Payroll that was better for the future of the company. Current company, previous payroll company merged with isolved.

Switched From

WinTeam

Reasons for Switching to isolved

1. Ability to do more with the platform. 2. Customer Service 3. Potential to have the system continue to grow. 4. Isolved listens to customer needs and makes updates accordingly. 5. Isolved has a great relationship with Insperity.

Pros

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Cons

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Pros

The ability to grow the platform and customize it as needed to meet customers needs

Cons

The recent issues with releases. With the majority of releases lately, there have been glitches.

Pros

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Cons

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Pros

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Cons

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

Pros

It is user friendly and easy for clients to understand.

Cons

They have too many updates, which cause a lot of errors and angry clients!

Pros

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Cons

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

Pros

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

Cons

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

Alternatives Considered

Paycom, ADP Vantage HCM and Paycor

Reasons for Choosing isolved

Cost, better custom reporting, and ease of use.

Switched From

Namely

Reasons for Switching to isolved

Overall better product for the cost.

Pros

We use iSolved for our entire Employee cycile from the ATS through COBRA (with their benefits module). The system has everything you need so we only use one system. Their ATS is one of the best i've used.

Cons

Customer Support is hit or miss. I finally have a Customer Success Manager and dedicated Customer Service Rep who are very helpful but this was after several issues legitamet issues that needed to be escalated. My only ongoing issue is that depending on what features you have (we have pretty much all) be prepared to take heavy notes on who you talked too. There are soo many people and sometimes it's hard to keep up with who is working on what, and who i need to reach out for for a specific change.

Alternatives Considered

APS Payroll and Netchex

Reasons for Choosing isolved

Constantly dealt with compliance issues from 401k never being right and taxes not being paid on time or correct.

Reasons for Switching to isolved

iSolved had an expense managment system - i couldn't find anywhere else. Their ATS is also the best one i've ever used.

Pros

I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs.

Cons

Certain aspects of the performance and learning management systems presented initial challenges during setup. However, after successful implementation, they have proven to be highly effective and functional.

Alternatives Considered

Paychex Flex and Paycor

Reasons for Choosing isolved

Paypro was bought by iSolved so they already had our information making the transition that much smoother.

Switched From

PayPro Workforce Management

Reasons for Switching to isolved

We had trouble with ADP before so security measures were extermely important to us. Also, cost, features, and most of all customer support were part of the deciding factors.

Pros

this is a very easy system to use and has great learning videos to answer many questions you may have. Isolved has great reminders and offers good support on many reports and deadlines.

Cons

I would like to see better follow up and quicker answers for cases that are put in. I would like to have access to SME (subject matter experts) that I can go to get my answers right away.

Alternatives Considered

Paycom

Reasons for Choosing isolved

I changed jobs and love my new job her. I love the challenge and ownership of this position.

Switched From

Paycom

Pros

Payroll Services are great and customizable.

Cons

PTO Tracking is sub par. The calculations do not compute correctly and at random times. Not user friendly. Can't add multiple days off for the same PTO type in one entry and have to make singular entries for each day. That is time consuming for someone that has a mass amount of PTO entries.

Pros

Honestly, there is nothing that sets this software out.

Cons

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

Alternatives Considered

QuickBooks Online

Reasons for Choosing isolved

We outgrew Quickbooks

Switched From

QuickBooks Online

Reasons for Switching to isolved

They purchased a small company that did payroll for my former company. I wouldn't choose them again.

Pros

I like the customer service because they will take all the steps needed to help you.

Cons

Some features are not yet in place, but they do take feedback and I do see things being implemented.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing isolved

The reporting features were not as good and the cost.

Switched From

Paylocity

Reasons for Switching to isolved

ADP was too expensive

Pros

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Cons

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

Alternatives Considered

Paylocity

Reasons for Choosing isolved

Paychex seemed a little more complicated than ISolved in processing payroll.

Switched From

Paychex Flex

Reasons for Switching to isolved

Price

Pros

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Cons

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Pros

What I like most about this software is the fact that it allows users to input their data from a variety of sources, whether it be on the worksite itself, while on the go via the mobile app, or even at home, whether it be via a laptop, desktop or, again, the smartphone app. There are a couple of pitfalls associated with this benefit, which will be discussed in the "cons" section. Something else I do happen to like about isolved is the fact that it does not slow down whatever device you are using it on, compared to some other competing software, (this is probably due to the fact that it does not use significant amounts of RAM while a user is engaged with it). Lastly, something else I like about this software is the fact that it includes a private communications portal, such that users can communicate with their HR managers, without having to share what email, phone number, etc., the message is being sent from. Those who value privacy would probably find this feature quite appealing, (I know I do, for sure).

Cons

While there are definitely some positives to report about this software, as shown in the previous "pros" box, there are a couple of "cons" to report, as well. The largest one that comes to mind is associated with the isolved mobile app. Specifically, the app does tend to crash out of nowhere at times, causing whatever data that was being inputted into it to be deleted, thus resulting in it needing to be re-inputted. A potential fix to this would be for the inputted data to be saved in real time, or work on a fix that would prevent these crashes from occurring in the first place. A second "con" I have to report relates to the fact that the overall layout of the platform can get a little confusing at times, since sometimes it seems that the user needs to click on numerous different tabs in order to get to the page they are looking for. I had not experienced this type of complexity in the past with competing softwares, so eliminating that hassle would make the experience much more enjoyable. Lastly, getting a hold of customer service can take a while, as their hold times can get a little long. Fortunately, I have not had the need to contact them very often, but when I did, I found myself waiting for more than I expected to wait.

Pros

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Cons

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Pros

Ease of Use. Great Applicant Tracking System. Great customer support. Very simple payroll process

Cons

Reporting feature. Benefits management tool. Workflow

Alternatives Considered

Paycom, Namely, BambooHR and Paycor

Switched From

Gusto

Reasons for Switching to isolved

The Applicant Tracking System

Pros

i liked like you can punch in and out from computer , submit time off requests to your supervisor from your computer, and view time off requests and hours left etc. it was nice to have all info about your hours, vacation, etc at your fingertips instead of going to ask hr or supervisor..

Cons

customer service was terrible. hard to get a hold of anyone and when we did was not very helpful and very time consuming.

Pros

The ease of use. The new look with each update.

Cons

The numerous issues with self serve and not being able to assist the employees much when they can’t log in.