Mindbody Reviews

Pros

I can have all the different kinds of appointments for my Mary Kay on here easily. Easy to load and navigate through it. Helps keep personal appointments seperate from my businesse.

Cons

So far I haven't found anything that I don't like or that would be a Con for users.

Pros

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Cons

It was difficult to send emails out to members if we had any changes to our class schedules.

Pros

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Cons

Their customer service is trash. I was never listened to about my concerns or needs.

Alternatives Considered

Reasons for Switching to Mindbody

Pros

As a consumer, I think it is extremely beneficial to be able to see classes from different studios. And as a studio owner, there is a special piece of marketing that is connected to this platform.

Cons

I think from a studio standpoint, it can be difficult to manage all the features of mind-body.

Alternatives Considered

Reasons for Switching to Mindbody

Pros

MINDBOY helps us to manage our sports salons by scheduling appointments and guaranteeing transparency in the management of our activities. a booking tool for customers

Cons

customer service does not respond quickly. the software is a bit slow and bugs

Pros

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Cons

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Pros

Nothing in particular. Very complicated system, not user friendly at all, too expensive plus they charge you with a Technical Account Manager fee on top of your monthly fee

Cons

Very bad service. They constantly have bug issues which they cannot resolve for weeks and they dont care if your studio is loosing money in the meantime

Alternatives Considered

Reasons for Choosing Mindbody

Switched From

Reasons for Switching to Mindbody

Pros

Very robust program that covers most features needed for studio management

Cons

Lots of clicks to complete any function, especially at point of sale and enrollments

Pros

It is very easy to schedule and very easy to cancel appointments, I like the idea of different categories of fitness classes and activities that allows you to filter per interest and distance

Cons

There is nothing I can point out as negative, it is a very easy to use, seld explanatory amnd easy to navegate scheduling tools for fitness, yoga and other related activities

Pros

I enjoyed mind body as an easy way to keep track of appointments and payment.

Cons

I do not enjoy that some users don’t like to use the app due to not wanting technology or showing up without using the app.

Pros

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Cons

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Pros

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Cons

Having a time slot - mileage willing to travel - and available search options would be helpful.

Pros

Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing.

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.

Cons

However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.

Pros

Amazing tech support both on the phone and online. A comprehensive suite of products that can handle many different gym setups with a wide variety of services. The mobile apps are great for trainers and clients to manage their training schedules.

Cons

Mindbody has become increasingly more expensive over time. The tiered approach initially worked, but you really need to pay for the premium to get all of the features - many of which were not necessary for our needs. There is value only if you can leverage the entire suite of products.

Pros

It was easy to setup client appointments within the application

Cons

The calendar looks a bit wonky so I used a different calendar alongside this.

Pros

I like that we can handle almost all of our business needs in one application.

Cons

I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.

Pros

Large network of users - had potential to reach new client base

Cons

Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues

Pros

Ease of scheduling and booking clients. Payment processing.

Cons

Need family based profiles. They only do individual profiles which causes issues with families.

Pros

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Cons

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

Pros

Everything all in one place. Schedules, appointment counts, contracts, payment.

Cons

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

Pros

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

Cons

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Pros

The UI's are nice and clean. There is a lot of functionality

Cons

It could be more intuitive. The setups for reports and the calendar can be difficult. The customer service is slow.

Pros

What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account

Cons

What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.

Pros

Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.

Cons

While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.

Pros

It is an easy system to use. Very user friendly, especially for onboarding new employees to use.

Cons

It can get a little glitchy. Often times employees are not able to log in.