User Reviews Overview
About Box
Simplify your tech stack and save on cost with the Content Cloud: a secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention....
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- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Organized and accessible
Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously
Pros
Box has great storage capacity and many useful tools for editing and syncing items. It's a very flexible, scalable tool
Cons
We rely on Box so much that on the few occasions that it has gone down temporarily, we have been stuck until it's come back online. The good news is that this has happened only once or twice in 3+ years.
Alternatives Considered
Google DocsReasons for Choosing Box
Cleaner interface, better user experience, more reliable & capableSwitched From
Dropbox Business- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Document sharing and collaboration is easy with Box
Pros
Easy operation for document cloud storage, file sharing and transfer, document collaboration and secure cloud storage.
Cons
Integration with Windows 11 isn't too smooth and many of my document are not synchronize even after I have mark it for auto-upload.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
No nonsense file sharing
Box is a solid tool for file-sharing that never caused me any issues. It's a reliable and tested piece of software.
Pros
I never faced any issues using Box, it always 'just worked'. The interface is intuitive and permissions are easy to apply.
Cons
It's not as widely used as other file-sharing applications so often when you share things with others they need to sign up. It's more convenient to just use Drive or Dropbox since more people are familiar with those
Top Box Alternatives
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
The Ultimate and Cloud Solution for the Secure Collaboration and File Management.
The platform excels in providing a secure environment for storing and sharing files, which is crucial for any business handling sensitive data. The collaboration tools, such as real-time editing and commenting, have significantly improved teamwork and productivity within projects.
Pros
The ability to share and store files securely, while also enabling real-time collaboration and integration with various third-party applications, makes it an incredibly powerful tool for businesses.
Cons
While the platform offers a wealth of features, navigating through them can be overwhelming, and finding specific settings or options isn't always intuitive.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Efficient alternative to Dropbox
We use this software daily at the company I work for to exchange images.
Pros
It’s a good alternative to Dropbox. Easier sharing with team members and downloads.
Cons
Takes a long time for the files to upload.
- Industry: Medical Devices
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Decent file storage and sharing
We use it to share files within and outside of the organization. It can be used for files and folders alike, which is very useful for us. I’m happy with the quality of this software, and hope others would adopt it too.
Pros
Box has a very friendly UI that anyone can start using easily
Cons
It’s not very common in workplaces, so I struggle to find teams and companies that I use it to communicate with
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Box is the security blanket we needed.
We love box and so do our clients. It keeps all assets secure.
Pros
Box is a great alternative to Google Drive. It provides security.
Cons
It has not as user friendly as GDrive. Could use a bit updating there.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Why we use box
Pros
Its ability to store and share documents.
Cons
lack of noticeable differentiation with competitors in the market.
Alternatives Considered
Dropbox BusinessReasons for Switching to Box
we have used both throughout time based on pricing.- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great from researchers
As someone involved in clinical research, Box makes it extremely easy to create project folders with many different types of documents (word,pdf,excel,ppt) all in a HIPAA compliant manner. Additionally, the advanced components of the share features allow certain documents to be restricted based on someone’s role on our team.
Pros
Being able to use Microsoft programs is the greatest advantage, especially compared to Google drive.
Cons
Slightly more difficult to collaborate, especially when it comes to people editing the same document at the same time. It seems like the document doesn’t always sync up correctly and multiple versions end up getting saved.
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Box - a review for those who are wishing to give this one a try
I have been using box for the last 6 months and its a daily use tool like SharePoint, you have data sheets to collaborate with team. So I use it. Efficiency is high as real time collaboration is possible and the data flow is smooth
Pros
I like its embedded widget feature, helpful in getting content embedded in some other external applications like web pages, blogs etc
Cons
The costing is more compared to other products in markets, also not many people are familiar enough with this product, so takes some time to learn.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Very straightforward
I use Box Sync pretty much for two purposes, though perhaps they're not the target use cases the developers had in mind!
1) I use it to send files to myself between computers. I have a desktop and a laptop, and it's a convenient way to share large files between the two. For small files, I often use email, but that has size limits. With Box, I can just upload a file on my laptop, then immediately go to my Desktop and download it. Easy peasy! It's even more convenient than using a flash drive.
2) I use it for sharing collaborative files, i.e. PowerPoint presentations that I'm giving with multiple presenters. It's not perfect, but it's the best way that I've found for keeping large PPTs, with multiple presenters, in sync (when I want to use PowerPoint and not Google Slides). I coordinate with the other people so that only one of us is working at a time, and when the one person is done and their changes are uploaded, the next person can take a turn at making edits. PowerPoint does have "auto-sync" functionality but I've found that using this Box method is even better!
Pros
The software is very straightforward to use. It's a simple interface. In its most basic form, it's just a place you can upload, download, and share files.
If you are a (slightly) more advanced user, you can set up "Box Sync" so that a folder on your computer automatically syncs with Box. This is awesome to use as an automatic backup!
Cons
There's not much to dislike, but if I had to nitpick, it takes too menu menus and clicks to do things like (1) delete a file, (2) share a file, and (3) sync a file/folder. These are pretty much the only three things that I ever want to do, but they are hidden behind like 3-4 clicks and menu options.
- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Excellent enterprise class cloud storage and workflow integration software
Mostly it is a very stable and secure cloud backup tool, great for workflow and content management in groups.
Pros
I used it and introduced it to my research group when I was in grad school few years back. We also ended up getting a larger size account to fit our needs. University purchasing handled the financial side of it, but I'd like to think our recommendations for enteprise scale buys were taken heed.
BoxSync when used in conjuction with a box account does a great job of doing automatic backups on the cloud, that also help in access from different computers/collaborators simple.
It can handle large file sizes (5 GB file upload limit) for most work, has excellent integration with word processing for online document editing. Note, I have not tried very large single file uploads yet, the largest has been a movie file of 750 MB.
Recently they added notes feature which is useful for commenting while sharing files.
Mostly it is a very stable and secure cloud backup tool, great for workflow and content management in groups.
Cons
I dont know if they ever had a referral program unlike dropbox. No other major drawbacks as a user. By default, it sends a lot of emails whenever anything is changed in the folders. turning off that feature took a while to figure out for me.
Reasons for Choosing Box
Dropbox wasnt giving enough space for the cost back then. Hence we switched to Box.Switched From
Dropbox Paper- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent document storage & management
Box empowered us to build a robust document repository that makes it simple for anyone on our team to find the files they're looking for.
Pros
Box has made our lives a million times easier by empowering us to store, organize, and share files of all types. We save our company assets, photos, Microsoft Word/Powerpoint/Excel docs, PDFs, etc in various folders. We love the ability to tag files so we can find them easily. The document sharing features are excellent. I especially like the preview feature (it's much better than Google Drive's preview option).
Cons
My biggest complaint about Box isn't Box's fault – it's my company's settings. My company chose to have shared file links expire after about 30 days, which is a pain in the neck sometimes.
Alternatives Considered
Dropbox BusinessReasons for Choosing Box
Box has a superior interface for storing & previewing non-Google files (ex. Microsoft Powerpoints).Reasons for Switching to Box
Box was superior in how files were stored & shared.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Reliable System
My experience has been always good with this software despite they reduced considerably the space I used to have when changed their prices strategy.
Pros
The user interface is very user friendly.
The price is very fair compared with some competitors.
It does provide several features to host and manage documents, other than just hosting them in the cloud.
Cons
It fell behind some alternatives such as OneDrive or GoogleDrive which have much more integrations and document capabilities.
Reasons for Choosing Box
It used to have better plans to host and manage files.Reasons for Switching to Box
Right now, we are employing most of the time Google Drive over any other alternative, since it is pretty straightforward to use, it is fairly easy to integrate with other Gmail users, and it does offer some other features that can´t be found on BOX- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Box is serving as our One Source for all Collaborative Work
Box has been a positive and timely addition to the tools we use. We moved to Box just prior to the pandemic and it has become a staple for our now hybrid workteams.
Pros
Documents are easily stored and shared through our disbursed team. Having Box eliminates the need to keep local copies of important documents and allow for better control of versions. We have moved all of our Work Instructions and forms to Box for use within our Finance Team and for use by all company members. You can restrict access to ensure only those who need access can have it.
Cons
One thing it took us a while to get the hang of, is locking a shared document while we are updating it. If you don't lock the document, multiple people can access it and update it at the same time. Only upon saving would the team members learn that that we now have multiple copies of the same document and that none of them would be accurate.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Cloud file services that work like a real file share
I helped roll out this solution to a small (25 users) business almost 3 years ago to replace their local file server. I started using it myself vs. DropBox because the Box Desktop was so perfectly Mac, and I've since rolled it out to three other small businesses as a replacement for local file services they can access anywhere.
When COVID-19 hit, and said clients needed their workers to work from home, the workflow hardly missed a beat, thanks to the fact they can work anywhere just as if they had a local file share on their desktop.
Pros
The Box Desktop app actually works to keep files in the cloud until and unless I'm using them, saving precious disk space on users' systems — unlike an unnamed popular competitor. And on the Mac, it works just like an external disk or mounted file share — right on the desktop, in the proper file hierarchy with no proprietary interface to complicate things, or presume how I want to look at my files.
Cons
Tech support can be slow to respond, as its first tier of support is via their forum and email, and I've waited as long as two days to get a response to an issue for a corporate subscription, and it's painfully apparent that the first tier team is reading straight off of cue cards, because they suggest things to try, even when my previous communication states IN DETAIL that I've already done said thing in my own troubleshooting.
Beef up the support staff, pay better attention to what a customer has already said in their communications, and escalate things to engineering quicker, and they will remedy the one, glaring shortcoming in their service.
Alternatives Considered
Dropbox BusinessReasons for Choosing Box
In order to make file services fully remote accessible, and avoid issues that DropBox caused, including the disconnect between local resources and cloud resources.Reasons for Switching to Box
DropBox sync doesn't work reliably, and the cloud only option often breaks and fills up a computer's storage. in addition, DropBox gets in the way of a MacOS Finder interface to splash their own, proprietary interface that attempts to predict what I want to look at. I want to look at a folder tree, in the windows my own computer provides. Box Desktop gives me that.- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Box - a secure, collaborative platform for all connected users
I've been been a Box customer for about four years. During that time we've gone from a limited POC to a large scale international rollout. We've found Box to be very responsive both from a support standpoint and in terms of listening to their customers regarding features and needs.
The primary reason we initially chose Box was because of the outstanding security framework which was at the core of the initial offering and continues to be a key focus for Box. The management and governance features allowed us to roll it out to a geographically diverse group of employees with the assurance that their data would be secure and would remain secure.
Our initial need was to centrally replicate data from an international location. Based on the success of that POC, we've been able to replicate that success in a number of international locations and delay or eliminate the need for physical systems and storage that had previously been a part of our technology deployment.
Pros
Security is still my favorite feature - I have the confidence that our data is secure and will remain secure. Box meets a number of US based and international security regulations and data compliance requirements, Box makes governance and compliance easy.
Notifications based on file changes or folder changes have allowed us to create "instant workflows" to quickly move data from a variety of locations in the hands of a number of users. This has allowed us to create a system where data is not only securely stored, but able to be quickly acted upon by a geographically diverse group of staff.
Rolling Box seats out to new users is easy, and Box makes a wide variety of training materials available to its users to help them leverage the features.
Cons
There's not much to dislike - the feature set is good and continues to grow. If there is a downside, it is that - like all cloud based solutions - connectivity is required, and that can sometimes be a challenge for my organization is some of the remote international locations where we work.
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Customers not important to box
Discontinuing service. See above.
Pros
Unlimitedspace. With no extra charge. Multiple file types supported
Cons
We had requested flexibility on our licenses since our staff increases and reduces between 90-100 people.
Our admin accidentally added licenses before removing some leavers resulting in an accidental increase in the licenses.
Box would not reduce the number by 3 licenses even though this was a clear mistake.
They tried to make us pay for the remaining period of our 3 year contract. This resulted in a waste of several thousand dollars when we were in cost reduction mode.
Canceling. There are many equivalent services with better customer support and lower pricing.
Reasons for Choosing Box
UsabilitySwitched From
Microsoft SharePointReasons for Switching to Box
We will go ack to sharepoint.- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Robust Cloud Base System
We changed to Box awhile back to move our storage from internal servers to a cloud base system so we could easily access our files from anywhere. It's given us a lot more flexibility as we can work on our files from anywhere with internet access. It encourages us to try to do everything digitally and go green. Box overall is a great product for any business or individual who's looking for cloud storage.
Pros
1. I use the Box Sync feature on a daily basis on my MacBook. Box Sync allows uers to sync folders/files from Box Cloud to your finder so it feels like your just working from finder but it's being backed up the cloud! It's a simple and convenient way for me to access and organize our box files using finder. Our company has a lot of folder/files so I just sync the folders I use the most and I have quick access to my files. Box cloud also has a Box Drive feature which is similar but has one downside which I mention in the Cons section.
2. With Box Sync it's easy to know when your files have been sync to the box cloud with the file icons.
3. Sharing files to internal or external users is simple. Sharing files include a lot of features based on the security levels you want.
4. Another great feature is that it integrates our DocuSign software (e-signatures). I can easily get files signed electronically through Box and not have to log into our DocuSign software. A very convenient feature as I have to get a lot of files signed electronically on a daily basis.
5. Lastly, we basically have unlimited storage!
Cons
1. One con about Box Sync is that it doesn't seamlessly sync files in finder as Box Drive does. There is a slight delay, sometimes a minute or two to sync to the cloud. However, I have to rename a lot of files and I can't just select a file and click "enter/return" on my MacBook to rename files with Box Drive. So I've stuck with box sync for now. But it would be nice if Box Drive would let me rename files easily.
2. I noticed is sometimes when you preview a file it sometimes takes time to load. It's sometimes faster just to open the file to view it which doesn't make sense when a preview should be faster.
3. I noticed is that the name length view is fixed when viewing on the box cloud. Therefore if you have a lot of files in a folder with the same name but different ending, you see all the files with the same name because the end of the filename is truncated. So you aren't easily able to see a specific file other than clicking one the files. At least have a feature where you hover your mouse over the file and it displays the full name of the file or something. It shouldn't require extra clicking just to find your files.
4. It does have a max file size of 5GB
- Industry: Investment Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Collaboration and Document Management at its best
Overall, we have been very happy with our transition to Box. The features provided have exceeded our expectations and there are still more features that we haven't used yet and that are being released on a regular basis. The staff and programming teams have been extremely helpful for the set-up and customization of Box for our needs.
Pros
Box provides an intuitive platform for collaborating and sharing documents with other coworkers, while maintaining significant flexibility on permissions for maintaining security on information as needed. The search functionality and version control have made it easier to find information quickly and helps to eliminate duplication and multiple versions of files. The integration with Office 365 and other service provides have been invaluable in creating efficiencies in our daily workflows. Box's mobile friendly platform makes for simple, yet secure access anywhere when data is needed.
Cons
Box is best used as a web app rather than through the desktop app, Box Drive. When our company started use of Box, we were more familiar with navigation to files through the use of Windows Explorer. Box Drive is Box's app for accessing files through the Explorer. However, Box Drive is slow to update and more difficult to navigate, with more limited features compared to the Web app. Unfortunately, Box Drive still has to be used for certain functions of our work where the web app and/or integrations with our services do not work.
Alternatives Considered
Egnyte- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
It is comfortable to work collaboratively in Box
Box was born as a solution in my organization since before files were managed locally with internal servers where employees who are outside the workplace who want to access have to resort to a VPN and a type of access to the platform where they are. company files such as photos of properties for sale, rentals, sales made and other confidential files. With Box it has been possible to solve this problem of long-distance access since it only requires the employee's email to add it to the cloud and he can access it without any problem with established permissions and without requiring any type of VPN or protocol to be able to to access. It was also a good choice for this file manager in the cloud due to its plans since it is cheaper to have a certain number of box storage than to purchase physical storage with its respective backup, this greatly improves the return on investment for the organization.
Pros
Box has been the best, most intuitive and complete cloud file storage that can be had within the company where I work . I like the security that it has because that way I can protect the privacy of sensitive company files without compromising confidentiality. Its interface has reached a minimalist style that make Box seem like a simple file manager that comes with Windows, but in this case it's in the cloud. I think the feature of being able to grant access or no to all files is great, this being able to maintain better security when sharing and collaborating within Box. The dark mode allows me to have a more comfortable workflow because I am one of the people who spends a lot of time in front of the monitor and this is a great help for my eyes. I can easily work in collaborative mode and kow who made changes to the file or folder, this make it easier when it comes to projects in wich a team needs to consult or edit files without resorting to other archaic means of sharing information.
Cons
I really like most of the features of this platform but I have small drawbacks compared to some that do not harm the user experience or functionality as much. However, I would like the to improve those aspects because Box would be much more complete and attractive. Among the aspects that I want to improve is the preview of the files, for example I am intereted in certain files to verify information such as a photograph and verify that everything is fine without having to open the file, because in Box it is like blurry to see the preview and I have to open the file directly to check. Another problem that I have presented several times is that when I work with my team on a file or folder and we make changes simultaneously to maximize the workflow, there is no indication when someones is editing a document at the same time, creating several versions of the edition and turning everything into chaos.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
"Box: A Comprehensive and Secure Cloud-Based Content Management and File Sharing Solution
very good
Pros
One of the things I like most about Box is its security features. Box offers an extensive set of security features, including user access controls, data encryption, and audit trails, to ensure that the data stored on the platform is protected. This is particularly important for businesses and organizations that need to store sensitive information and ensure that it is only accessible to authorized individuals.Another aspect that I like about Box is its integration capabilities, Box allows integration with other software tools such as Office 365, Google Workspace, Salesforce and many others. This makes it easy for users to access and edit files, even when working in other applications.The platform is also user-friendly and easy to navigate, with a clean and intuitive user interface, it makes it easy for users to store, share, and collaborate on files. Additionally, it offers a wide range of features and functionalities such as file versioning, commenting, and task management, which makes it a comprehensive solution for managing and sharing files.
Cons
One of the things I like least about Box is its cost. While the platform offers a wide range of features and functionalities, it may be more expensive than some other similar solutions on the market. Additionally, the pricing structure can be complex and difficult to understand, which can make it challenging for businesses to determine the best plan for their needs.Another thing to consider is that the platform can be a bit overwhelming for new users. With a wide range of features and functionalities, it can take some time to learn how to use all of them effectively. This can be a challenge for businesses and organizations with limited IT resources.It's also worth mentioning that as a cloud-based service, Box relies on a stable internet connection to function, if the internet connection is weak or unreliable, it can cause problems such as slow performance, dropped connections or even lost data.Overall, while Box is a powerful and secure cloud-based content management and file sharing solution, it may not be the best fit for all businesses, especially those on a tight budget or with limited IT resources. It's important for users to carefully consider their specific needs and preferences before deciding to use the service.
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Very useful cloud platform for storing and sharing company documents.
We chose Box as a reinforcement and cloud arrangement, the truth simply can browse records straightforwardly from your working framework like a record organizer is extraordinary, in spite of the fact that it's comparative to other administrations presently. Box fathoms a part of issues for our organization, like distribution center issues, security of those things, and a assembly put for our group, we will transfer assignments and oversee those tasks inside. We filter client printed material on our computers, upload it to a shared file, and after that thrust it into our company's other program to urge it where it should go.
Pros
Box has ceaselessly demonstrated to be a one-stop-shop and powerhouse, giving end-users with numerous alternatives for organizations, too illustrating the capacity to see what others have included, awesome for collaboration and venture administration. The thought that the Box can give full match up administrations as well as back up your NAS drives is extraordinary, the finest highlight being the volume of capacity you get. Everybody who works in my office can share records in a common put interior the Box, from where we transfer them to our program, so ready to all include records for clients in one put.
Cons
One of the most difficult difficulties is setup; there appears to be no mechanism to define which volumes to back up, yet things mysteriously roll back. It's unclear how it works, and there appears to be no explanation or instruction on how to set up specific backup folders. Poor status updates; we have TBs of data saved with Box; we have no idea when files are backed up; Box Drive is meant to sync data rapidly, however it does not. Things eventually get copied across, but we're left wondering how much we can believe our data are up to date.
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Box for personal or office digital storage
Box continues to amaze and survive given the steep competition out there. Its main selling point for us is the boost in confidence as regards its super security features and data loss prevention.
Pros
There are many things to love about Box. For one, its Business plans come with unlimited storage! We started out with Free just to try it, then moved to Starter then Business (as we needed more than 10 users on board). It's worth it esp for small to medium-sized businesses looking for a secure place for storage with tons of extra features for both admin and security.
The 5GB upload is enough for the big multimedia and other iso/archive files we have.
For our admin, the integration with our Active Directory saved us from having to require our users to create/maintain an extra account (user/password) for Box. We are also proud to announce to our team about its security features like SSL, encryption, and even two-factor authentication for the meticulous.
Although we haven't had the need for the DLP (Data Loss Prevention) that Box advertises, we are happy that this is part of our subscription and gives a little extra boost of confidence with our files.
The corporate logo can also be incorporated into the platform to make it personalized according to your company's branding scheme.
Box also offers a ton of possible integrations. So far what we use are integrations with Google Suite (e.g., docs), Salesforce (CRM), and MS Office 365. This makes it easy for users to create content is our usual platforms and then easily save and manage them in Box.
Cons
We have quite a number of staff who already use other online storage platforms (Dropbox, Google Drive). Note that Non-Box users can only access files as Read-Only... in which case our people really had to be forced to create an account for edit purposes and collaboration.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The best cloud storage on the web!
One of the best continual investments we've made with the company. This platform has single-handedly help us acquire new clients and projects, thus increasing the bottom line.
Pros
This is the most robust cloud storage platform on the web. Having been a client for over 10 years, there has been continued improvement to accessibility and security from the company. The ease of accessing files and sharing with others is second to none.
Cons
Absolutely nothing was below par. We love it and continually use it daily. Even the mobile app is fantastic!