User Reviews Overview
About Pabau
Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+...
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Fantastic CRM
Fantastic CRM with everything you need in one place. Great training platform and support when needed.
Pros
Pabau provides fantastic support to streamline my business with automation, strategic marketing, productivity insights, and enhanced patient management.
Cons
Nothing in particular support is efficient when needed.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great experience
Very good , [sensitive content hidden] recently was very helpful. Thanks
Pros
Professional attitude, costumer care, its a huge software with lots of options
Cons
Sometimes it can be difficult to understand , more for people with IT skills
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Not something I would choose again
All a bit rubbish and disappointing to say the least
Pros
Functionality - low number of steps to navigate
Cons
Promises a lot but doesn't deliver - Lots of glitches - very poor customer service - mega expensive compared to market leaders like Cliniko
Reasons for Choosing Pabau
Practicepal was old tech trying to support too many add on functions and it became mega slow, crashed frequently, and lost data.Reasons for Switching to Pabau
Because Pabau assured us that switching would be fairly simple and only take 1-2weeks maxResponse from Pabau
Hi David, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Top Pabau Alternatives
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Very impressive support and platform.
Pros
Very impressive support. Pabau has assigned to me a team to support me with every step of the setting up their platform, which has countless integrations and customisation, making it almost effortless for me to go through all the little details.
That includes everything from princing and advice about it to making vouchers and automating consenting forms and sending out campaigns, giving me discounts on their services based on my specific situation as a company, and all this with active and kind support from multiple people on multiple online video meetings. I would definitely recommend.
Although the platform addresses many complicated topics of a company, it helps both the business and the client end to be easy and intuitively accessed, enabling me avoiding a tonne of paperwork for every day use.
Cons
I would like some more integration of their widgets with my website on wordpress so that links would not send my clients externally, would remain on my website while the make purchases of my services.
Alternatives Considered
FreshaReasons for Choosing Pabau
Fresha was only offering payment and promotion management solutions.Switched From
FreshaReasons for Switching to Pabau
Fresha was only offering payment and promotion management solutions.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Nice experience
It was a great idea switching to pabau from another platform
Pros
Overall its a great experience working with pabau
Cons
It is a little bit confusing at the beginning
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Fantastic Pabau
I had an absolutely fantastic experience! From start to finish, everything was handled with the utmost professionalism and care. [sensitive content hidden] went above and beyond to ensure I was completely satisfied, offering expert advice and support throughout. His attention to detail and friendly approach made the entire process seamless and enjoyable. I couldn’t be happier with the service I received and would highly recommend Pabau to anyone looking for quality and reliability. Thank you, [sensitive content hidden], for your outstanding dedication, you truly made a difference!
Pros
What I liked the most was [sensitive content hidden]’s exceptional attention to detail and his willingness to go the extra mile to ensure everything was perfect. His friendly and professional approach made the entire experience stress-free and enjoyable.
Cons
If I had to mention one minor con, I would have appreciated a bit more clarity on the available options from the start.

- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
User-Friendly Platform with Great Support
My overall experience has been very positive. The platform is user-friendly, the support team is responsive, and it meets most of my business needs effectively
Pros
Love the service from the Pabau team! The platform is user-friendly, with plenty of tutorials to guide you, and the support team is always helpful. It’s a great tool for managing my business bookings efficiently!
Cons
As I run a mobile service, there are some features I’d love to see added. However, the team has been great at taking my feedback and passing it on to their development team for consideration.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
A happy new starter
I have enjoyed it so far. Other then the one location it is doing what I need it to do.
Pros
I love the fact that everything is in one place. I like that I have been able to link my booking terminal onto my website for ease.
Cons
I could only have one location set up with the basic package - as a new start up with not many clients I don’t need the larger package but I am working from multiple locations to try and capture as many people as possible but have had to have different systems for that.

- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Streamlined Customer Management
The software proved effective in managing bookings and customer communication, which enhanced our organization and customer service
Pros
The software's ability to track reservations and streamline communication with customers was a significant advantage
Cons
What we liked least about Pabau for our café was that some features felt more tailored to larger businesses or medical practices rather than small food and beverage establishments.

- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Great Software
My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.
Pros
What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.
Cons
Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Give it a shot! It’s amazing!
Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.
Pros
Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.
Cons
Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.
Alternatives Considered
BoulevardReasons for Choosing Pabau
Their product was clunky, not easy to use, and patient portal was difficult to navigate for patients. Also, it had many issues with speed and functions not working properly all the time.Reasons for Switching to Pabau
More options with ICD-10 coding and billing options if ever neededResponse from Pabau
Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Pabau Review
Pros
Online booking, support team, reminders,
Cons
It can be complicated to navigate, it often needs corrections
Response from Pabau
Hi Martina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Impossible to set the system up and no access to support
pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.
Pros
I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage.
1. So far the company has charged me over £600 and cannot supply a VAT invoice.
2. I have been trying to access support all week and no one has been able to resolve the issue.
3. The dashboard is different to the video learning films
4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.
Cons
It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.
Alternatives Considered
ClinicSoftware.comReasons for Switching to Pabau
I couldn't even get a demo from Clinic Software!Response from Pabau
Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pabau 2 Training
Up to now it’s been good. Pabau is a more responsive and cleaner interface
Pros
Training is vital. Ideally in person training. [sensitive content hidden] came to train the whole team and she was able to update all our setting avoiding problems further down the line.
Cons
Like with anything new it takes time to get use to the new system.
Response from Pabau
Hi Khatra, thanks for the review. Regarding your feedback - On top of the onsite training, to help you with setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Better execution of the basics, customer service very good
Pros
The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.
Cons
We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.
Response from Pabau
Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Poor customer service
Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!
Pros
I had used it at a different practice and wanted to stay consistent
Cons
Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.
Response from Pabau
Maryam
We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Attractiveness for Pabau's Software Use
Pros
All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.
Cons
Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.
Response from Pabau
Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Excellent customer care
Pros
I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team.
Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth.
I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!
Cons
While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.
Response from Pabau
Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
[sensitive content hidden] fixes everything!
challenging start but now we love it!!!!
Pros
Variety of functions and can speak to a real person for help
Cons
difficult to learn, very technical, but [sensitive content hidden] has held our hand through it
Response from Pabau
Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Simplifies Clinic Operations with Ease
Pros
What I liked most about the Pabau app is its user-friendly interface and comprehensive patient management system. The appointment scheduling feature is particularly impressive, allowing for seamless booking and automated reminders. Additionally, the app’s ability to integrate with other systems and its robust reporting tools make it an invaluable resource for managing my practice efficiently
Cons
What I liked least about the Pabau app is the occasional lag when accessing certain features, which can slow down workflow. Additionally, the initial setup and customization process was a bit complex and time-consuming. It would be beneficial if the app had more intuitive navigation and streamlined onboarding for new users.
Response from Pabau
Hi Edgar, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (including setup help), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall speed. Although rare, please contact us if any issues.
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Enjoy using Pabau
Pros
Makes scheduling , EMR easy. The automated features are great too.
Cons
In the journey from the Pabau App. When it’s time to choose a consent form and you mistakenly click on the wrong consent form , it can’t be corrected. There is no provision to go back and select the correct consent form. This needs to be fixed asap
Response from Pabau
Hi Shiela,
Thanks for the review – we are happy to have you on board. Please ask anyone else in your team to also leave an honest review!
Regarding the app journey, I’m pleased to inform you that it is possible to reset the consent form if you pick the wrong one – try swiping left, and it should reset! You can also book 1-to-1 success meetings to ensure you are getting the most out of our system anytime here: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Thiago
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pabau is a great way of keeping track of all your clients and appointments
very good, It helps keep the practice running effectively.
Pros
easy to use, manages everything efficiently
Cons
when there are occasional outages and the system doesn't work for an hour or so.
Response from Pabau
Thanks for the review Hannah - please ask anyone else in your team to also leave an honest review!
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Everything you need on one CRM
I like Pabau as there is lots of support
Pros
There are many features and I am still working my way to optimising all of them. Pabau has literally thought about everything.
Cons
It can be a bit tricky in comparison to other interfaces but the more you interact the better it gets and the more features you find
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Pabau is a learning curve but is delivering on its promises
Pros
Customer support is really easy and responsive
Cons
There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.
Response from Pabau
Hi Neetika, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to optimize the entire system) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Good system!
Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.
Pros
The capability of the whole system allows for everything to be in one place.
Cons
A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.
Response from Pabau
Hi Beth,
Thanks for the honest review - we are thrilled to have you onboard!
AS a reminder, feel free to book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us