User Reviews Overview
About Pabau
Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+...
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- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Highly recommendable software for clinics and groups of clinics
Superb
Pros
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly.
After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Cons
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Response from Pabau
Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Give it a shot! It’s amazing!
Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.
Pros
Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.
Cons
Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.
Alternatives Considered
BoulevardReasons for Choosing Pabau
Their product was clunky, not easy to use, and patient portal was difficult to navigate for patients. Also, it had many issues with speed and functions not working properly all the time.Reasons for Switching to Pabau
More options with ICD-10 coding and billing options if ever neededResponse from Pabau
Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Not something I would choose again
All a bit rubbish and disappointing to say the least
Pros
Functionality - low number of steps to navigate
Cons
Promises a lot but doesn't deliver - Lots of glitches - very poor customer service - mega expensive compared to market leaders like Cliniko
Reasons for Choosing Pabau
Practicepal was old tech trying to support too many add on functions and it became mega slow, crashed frequently, and lost data.Reasons for Switching to Pabau
Because Pabau assured us that switching would be fairly simple and only take 1-2weeks maxResponse from Pabau
Hi David, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Top Pabau Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
[sensitive content hidden] is the star of Pabau
Pros
Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal
Cons
Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better
Response from Pabau
Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Amazing user-friendly software
Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy
Pros
Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.
Cons
Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.
Alternatives Considered
SocratesReasons for Switching to Pabau
Price mainly is it was quite cheaper as compared to the other oneResponse from Pabau
Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Not for medical businesses
Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.
Pros
Lots of features
covers everything that you need for marketing
Reports are very good and flexible
Cons
Takes ages to load
Lots of features but lots of them breaks and not working properly
Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again,
Too many technical issues at the moment and they are struggling to fix
Response from Pabau
Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so.
You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Pabau Review
Pros
Online booking, support team, reminders,
Cons
It can be complicated to navigate, it often needs corrections
Response from Pabau
Hi Martina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Highly recomend
Pros
I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues
Cons
I dont have anything to dislike so far. The have been great
Alternatives Considered
CalendlyReasons for Switching to Pabau
It is more professional and offers more optionsResponse from Pabau
Hi Vee, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting-us
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Data Migration and Integration
Migration and integration is seamless. Staff are supportive and reassuring.
Pros
Marketing features. Client data management. Migration and integration support.
Cons
Scheduling of staff. Enforcing deposits.
Response from Pabau
Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall Good Experience
Overall experience with Pabau is good. I'm hoping It will improve more after using pabau 2
Pros
Reporting system is amazing. You can create so many reports and instant.
Cons
There's no contact number to speak to the agent or customer service. Using online chat causes delay in operations
Response from Pabau
Hi Ayesha, thanks for the review. Regarding your feedback - To help you with the setup, and get the most out of Pabau, as well as resolve anything outstanding - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Honest feedback
Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up
Pros
Nearly nothing with the exception of recalls
Cons
everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.
Reasons for Choosing Pabau
We needed an all in one CRM system with reporting and scheduling as well as a life cycle for the patient journey.Switched From
ClinikoReasons for Switching to Pabau
Because we were sold a lieResponse from Pabau
Hi Clare, I am not sure why you are struggling with getting support? You can book a 121 meeting (to get expert help around setup) anytime, available 21 hours a day via the following link (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great for managing multiple services
Pabau have helped us manage multiple items in one place.
Pros
We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.
Cons
I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.
Reasons for Choosing Pabau
They were very expensive and used to charge per person which for us became ineffective and were not willing to help on any development.Switched From
LumeonReasons for Switching to Pabau
flexibility to developResponse from Pabau
Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Why I subscribed to Pabau
The on boarding and training team have been very professional and prompt with correspondence.
Pros
There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.
Cons
I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.
Alternatives Considered
Power DiaryReasons for Choosing Pabau
I have used timely in another practice and while user friendly it lacked the additional features beneficial to my aesthetics businessSwitched From
TimelyReasons for Switching to Pabau
More feature to grow my businessResponse from Pabau
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Comprehensive and professional
Great software. the technical and customer service team are always there to help.
Pros
It is easy to use and has all the tools necessary to run a saloon on a daily basis.
Cons
The learning curve takes some time and effort.
Response from Pabau
Hi Esra, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and get expert help with the setup) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Lacking US support
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.
Pros
They have all the features you could ever need for a successful medspa
Cons
The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them
Response from Pabau
Hi Beatrice, I am not sure why you are struggling with getting support? You can book a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Pabau for an Aesthetic Clinic
The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.
Pros
I found several aspects of Pabau particularly beneficial:
Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.
Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.
Cons
System Performance: The system can be quite slow at times, which impacts efficiency and productivity.
Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.
Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.
Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.
System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.
Response from Pabau
Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Elixir skin clinic review
Very stressful and a very poor experience. We are looking to switch to another system.
Pros
When it works it can be helpful and is better than a written diary
Cons
It is very very buggy, regularly doesn’t work, patients disappear, cannot be booked in, devices don’t connect together so different appointments appear on different devices. Calendar and/ or journey regularly fail to show on iPads. Customer service, while replies are speedy we are repeatedly told it isn’t an issue on pabaus end when it clearly is. We never ever receive an apology for serious issues which cause massive problems in clinic and we are often asked to manually correct things our end which are the fault of the system from your end. Why should we create errors that have occurred within the system that we have no control over.
Response from Pabau
Hi Louisa
As you can see from the many 5 star reviews we have below, we are proud of our system and how it has helped many businesses who are using it to its potential. I have reviewed the conversations you have had with support, and feel your ratings of 1/5 are not reflective of the support that you have received. We want all of our clients to be happy with the system, and I would be more than happy to send down one of our UK trainers to spend the day with you, free of charge to go through any workflow issues that you guys are having, as, as you can see below, when the system is well used generally people are very happy with it. Please feel free to reach out to [email protected] and he will arrange our on-site trainer to come and talk through any issues you have and hopefully we can get your opinion on the system changed quickly as there is nothing more that we want than you to be happy with it.
Best wishes
Kane
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Has great potential, but riddled with expensive bugs. Hoping Pabau 2 is better
System has great features, but cumbersome and riddles with bugs . Tempted to switch to another system, but am hoping they get right with Pabau 2.0. I'm hoping Pabau 1.0 was a learning curve and they'll deliver a new system with less expensive and frustrating bugs.
Pros
Loads of terrific features. Loads of potential
Cons
Riddled with software bugs, particular the financial side. Invoicing, credit notes & vouchers. I've suffered financial losses as result.
Response from Pabau
Hi Adrian, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pabau Review
The set up and implementation was extremely easy and smooth. Customer Service has been great so far.
Pricing has to be competitive and certain features need to be improved
Pros
I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.
Cons
The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.
Response from Pabau
Hi Abhi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including setup of prescriptions and templates) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Loving the features so far!
Pros
I like how easy it is. And the features I need are all there.
Cons
It isn't perfect due to some email/text not working but so far I've found a workaround on it. Wish they fix it so I don't have to worry about it too much.
Reasons for Choosing Pabau
They don't have the features I needSwitched From
GlossGeniusReasons for Switching to Pabau
I saw the good reviews onlineResponse from Pabau
Hi Beatrice, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Regarding your feedback - We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Pabau is a learning curve but is delivering on its promises
Pros
Customer support is really easy and responsive
Cons
There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.
Response from Pabau
Hi Neetika, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to optimize the entire system) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Excellent solution for me
I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.
Pros
The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.
Cons
There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.
Response from Pabau
Thanks for the review Ivona - I know you are a great user of our system and we value you as a client. I am glad to here that you feel like you can make suggesions and thats why we created https://community.pabau.com
Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
We would love to feature you for a case study - if you would be interested please email [email protected]
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
DO NOT USE PABAU !
PABAU product is very very bad also on trust pilot they got so many bad reviews that they have removed their company name from it. Well customers can still seee their company real reviews 1* !
Pros
PABAU app doesn’t work it redirect to website. PABAU newsletters once sent are totally different that how you design them on system. Contacts failing payments not going through. While project is a mess do not risk to bankrupt your business !
Cons
Do not use PABAU for your business honestly you will lose out badly!
Response from Pabau
Hi Sandra, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
We look forward to hearing from you.
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. In the meantime, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
P.P.S. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Pabau covers our needs
At the moment I only have knowledge of the reporting section of Pabau, but am learning about the aspects of data entry, clinic management, and the full patient experience from start to finish. I have limited clinical knowledge, but am amazed at the full extent of Pabau from Marketing emails through gathering leads, initial consultation, various pathways through prescription, treatment, follow-up services and back to Marketing for additional services. It’s integration with Financials and Stock through P.O.s, and scheduling system organising Staff availability, Clinics and Rooms indicates that it is a comprehensive system.
Pros
From my limited experience with it, it appears to be an all-encompassing set of applications, covering almost everything we would want from such software.
Cons
There seems to be an issue with the use of free text being entered by some of the clinicians, causing confusion by duplication - Discount, for example. Also, certain fields are not compliant with general rules - email addresses aren’t always viable and Client Names may contain non-alphabetic characters (other than the usual apostrophe or hyphen, that is). If possible, id like to be able to tighten data entry rules in these cases.
Response from Pabau
Hi Tom, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great Software
Great customer care. I'm a night owl so even had replies from staff at 11pm which i was expecting the next day to answer questions. I wasn't pushed with a hard sell which was nice! Ive interacted with most staff as ive asked multiple questions daily as ive set the system up and always received a speedy helpful response. Very friendly, welcoming staff with great systemising and automation software!
Pros
I purchased this for when we reopen. I was considering taking a new member of staff on to do all the implementing and automation as well as stock control etc. all the bits I dont have time to do but purchased the software instead. It allows me to run reports at my own convenience. I enjoy that it ha content blocks on as i rent from various areas and I dont want them to access my performance and cash flow etc yet they can still book in my clients.
Im very visual and so is this program you can simple colour code, add clients and staff photos etc.
Cons
Its a little tricky to use at first but easy to learn. I am an android fan as ive had to purchase an ipad for clients journeys etc which was a pain so that i can use the app,
Response from Pabau
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
