User Reviews Overview
About Liberty REACT
Liberty React is a cloud-based eCommerce and consignment management solution designed for businesses in the resale industry. The platform allows organizations to handle accounts, inventory, point-of-sale transactions, payouts,...
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- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
I must say it is superb
Pros
I have to say that liberty4 consigment is the brilliant software for handling consigments it have all the thing you required i am impressed and i must say their techincal team is also upto mark
Cons
It is very nice and good but a liitle hard to understand
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Highly Recommend Liberty Consignment for a business!
My overall experience with Liberty Consignment has been absolutely amazing!! The customer service is spot on and always gets back in a timely manner. If you already have a business and are looking for a new software program or starting a new business Liberty Consignment is the one to buy hands down!
Pros
What I like most about Liberty Consignment is how easy it is to learn and use. Their customer service is topnotch! I love how easy it is print a report under different categories also!
Cons
The least thing I like about Liberty Consignment is...not sure actually.
I can't really think of one specific thing that I've had issues with that would make me state a negative. The program is so thorough I still don't know all it can do. Not disappointed at all!
Response from Resaleworld
Hi Julie! Thank you so much for the wonderful review and your support of the Liberty Software. All of us at Resaleworld appreciate your business, and happy that you are part of our family!
- Industry: Retail
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Review Source
Unhappy Client
Pros
I like the actual software okay. Now that I know how to navigate the features I use most frequently, it's easy and fairly quick to use and enter items and make sales.
Cons
I purchased this software over 4 years ago. I have also subscribed to the tech support plan for just as long, and the tag plan for quite some time, and added users. Even though I've spent thousands on these products, almost every time I call for help with something, they want more money. The customer service is horrible and they know that since you've purchased the software, and have your entire inventory within it, they corner you into paying whatever charges they decide to impose at any time. I'm so sick of feeling abused by Resale World. I wish I would have chosen another software company that valued my business and didn't make me feel like they hijacked my money.
Additionally, tech support has no idea what they are talking about half the time.
Response from Resaleworld
I wanted to respond to the review after having read the specifics and also investigating the account in detail. I first and foremost want to say that we value each and every one of our customers and that customer service is our number one priority. We greatly appreciate your feedback and are happy to hear how you like the usage and feature set of the software. We work extremely hard to produce the absolute best software we can. We also continually strive to improve feature set and offerings based on customer feedback and market demand.
I wanted to investigate what you are saying re: additional charges. The store has been on a tech support plan and has received FREE updates to the version that was originally purchased in 2011. When we released a new version of the software over a year later there was a charge to upgrade to that new version if you wanted to upgrade. You did not opt to do so. Our company actually offers our clients an incentive to get FREE major upgrades via a Reward program we offer everyone at the time of purchase. This is pretty much unheard of in the software industry. Almost everyone can relate to having at least heard of if not bought software like Turbo Tax. Turbo tax and other well known software like Quickbooks release new products every year. Whether you bought their 2014 version or not you still would have to pay if you want the new 2015 version. They may give you a small credit of like 50.00 but you still have to pay for the new version if you would like to utilize it. With our specialized software at a higher price point we offer a much better credit plus as I just mentioned we even offer it for FREE if you are on our Reward incentive program. That is when you sign up for both our tech support and tag plan within 30 days of purchase. Lauren you opted not to do so and did not add a tag plan until over a year after your purchased the software. We offered the reward program to you verbally at time of purchase,then via a follow up email at the time of purchase and then via a customer service follow up phone call from our sales assistant Jennifer. I checked for any other charges on your account and see no additional charges from us for anything. You have only purchased tags from us. No hardware and no additional support charges other than the price of your support contract. I personally extended lower pricing on your support plan when you asked for an extension prior to adding on an additional user license that you stated you had not had the time to implement. I also converted a license you purchased for another location for you at no charge plus this was an exception to our standard policy. We also price matched on tags that you were buying from another vendor. We do not require that you upgrade to the latest version and I believe from reading your file that this is where the issue is arising where you are saying we are requiring money for other things.
Our support staff works very hard to give the best customer service possible. We have excellent tools such as remote access that we utilize all the time to connect directly to your computer as well as personalized one on one phone support . We offer the most staff and longest support hours in our industry. We also as you can see from other customer feedback get many glowing reviews of our techs and their knowledge and service skills. If you ever feel that one of our techs you speak with has not given you the correct answer or explained something to your satisfaction...not assisted you in a polite manner etc., we want to know about that right away. Our tech support manager is Alex Sliment and he is always happy to look in to a call. We record all support calls for quality assurance. We can address a call immediately. We will then communicate with the tech in question. We will listen completely to any call and follow up with you on actions taken and discuss the findings.
Thank you again for your feedback and please contact us directly should any issues arise that we can assist you with.
Top Liberty REACT Alternatives
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Liberty Consignment Rocks!
Liberty was an undoubtable a leader in our success today. I frequently tell customers that I couldn't run this store without Liberty for Consignment.
Liberty seemed expensive when we opened without any income, but immediately provede its worth. Remember you get what you pay for. Knock-offs are cheap for a reason.
Pros
Liberty is a complete package with add on modules available as you expand and grow or change processes for your store. It was more than I needed when I opened 15 years ago, but as we expanded 3 times over the years, Liberty was able to expand with us and actually helped lead us to the need to expand.
Cons
Really, nothing much to say here. All software has glitched that require work arounds, but the Liberty support team works diligently to correct and integrate the changes
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
24 HAPPY YEARS of Liberty Consignment usage...
Liberty consignment and retail management offers all the controls necessary to have retail/resale operations handled so I can run the rest of my business taking care of most Book-keeping, Ticketing, Sales, Reporting for taxes, Inventory Management, Payments, Web Integration and POS handling.
If I didn't have liberty, I'd quit.
Pros
Powerful resale management, customizable and great support.
What I like most about the software is the team behind it, their collective dedication to solving their clients issues. Their system is always evolving as is the business landscape. The targets keep moving and they keep updating to meet those new needs.
Cons
It offers so many customization that it can be easy for new staff to make mistakes. Price codes are wonderful and complicated controls, not to be left to a little trained employee.
- Industry: Retail
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Review Source
Serviceable
Pros
The software works. Most of the time the behavior within the program is predictable and repeatable.
Cons
The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.
Response from Resaleworld
Steven,
I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review.
Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old.
The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue.
The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware.
The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs.
I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so.
I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years.
You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues.
We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.
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Review Source
Worn with LUV is a children’s consignment shop located in Finksburg, MD. Having been open for almost 4 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty.
Within a week of phone calls and decision making, I took the plunge and made the switch to Liberty4 Consignment in April 2009. I spent the first week during the transition on the phone on a few occasions with the tech staff who did everything they could to make the conversion seamless. While there were challenges in starting all over after having started just a few short months before, after all the time and attention I received from the tech staff at Liberty, I knew I made the right choice. As weeks passed and my comfort level increased, I learned more and more pieces of the software and realized how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly.
I would be lying if I said that every day was perfect and there were no problems. One of the best parts of the Liberty4 Consignment system and the ResaleWorld “family” is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. Instead of calling in and waiting on hold until you can be helped, ResaleWorld has you call in and be put into a tech queue. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys in the
By April of 2011, with quite a bit of help again from the dedicated tech staff at ResaleWorld, Worn with LUV became an online presence by using ReCommerce. Again, without the tech staff, I would have been able to make the transition but they made the work appear to be seamless and effortless. I trusted that any bumps in the road would be handled professionally and with great care. It was in February of 2013 that Worn with LUV ventured onto eBay and we have grown by leaps and bounds since adding this simple feature. This transition was made easier because I knew we had the support team available if we needed it.
Liberty4 Consignment is an integral part of Worn with LUV and it’s not just a software program. I refer to my “tech team” when I am questioned about how our software works or when there is a problem I can’t answer. I know that the support plan and the tech staff of Resale World are part of the “team” that helps to make Worn with LUV be as successful as it can be. If you are considering purchasing Liberty4 Consignment, you can’t just purchase the software, as you will be missing an integral part of what makes it work best. You really need to make sure that you also get the support plan because having the ability to have access to the best support team in the industry who is devoted to helping you grow your business to be the best it can be, is what made me know that I made the right decision with the software! Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!
- Used Daily for 1+ year
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Review Source
This software is perfect for my business: it is flexible enough to suit our needs as a...
Dependability and accuracy; flexibility; thorough tech support
Pros
the flexibility - we are not a consignment shop, but an artists' collective - it works! The reports are easy to follow and capture what we need.
the technical support - always there for me!
Cons
I would like to be able to export the reports directly to m y account via email - as it is set up now, I have to print everything out and scan before emailing them to him.
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Review Source
ReCommerce 3 is AWESOME!
The interface and back end of this new store front is so easy for the common person to use. Making changes is a snap, adding products is a snap, and if you get stuck, Resaleworld is there to help. Angel designed my site, my logo, and my colors; it's professional and clean. Love it! My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy. I have been with Resaleworld since 2009; their product does what it says it will, and the support team is wonderful, friendly, and knowledgeable. I moved to the latest version of Recommerce...I never like change, but this change was good. Make the move to ReCommerce 3; it's that good!
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Review Source
Fantastic software!
We've been using Liberty's consignment software for about 3 years now, and it has made a major difference in our business. Very easy to use, but powerful software. Lots of in-depth features, but the basics are very simple to learn, including the POS. Customer Service is very knowledgeable and quick to return support calls. Would definitely recommend this product and the company! A++
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Review Source
My name is Judy and I am the Co-owner of a very large consignment store (37,500 sq.ft.) and started in business 30 years ago. We originally had software written for us in 1991, which took over a year for a dedicated software developer to write. We discovered it was not y2k compliant. We really liked our program and were sadden that we had to find out what else we could use. We checked out everything available and nothing came even close to fulfilling the needs of our large business except for Resale World's program. It was such a vast improvement from our old program and was well received by every one that worked at the store.
There have been several updates and upgrades to the software and every one keeps getting better and better. Our system has never been down (my bank can't even say that) which speaks in part to the reliability of the software. One thing I especially like is how you can custom fit the program into how you want to run your business. Every part is amazingly versatile. Because the program is so rich with features, I have implemented specials and promotions I would have never thought of on my own had they not been designed in the program. We now handle our own gift cards at a great savings over a 3rd party company. We do reward points that our customers love and have responded well to.
Whenever we have had questions, I have been pleased at the quick, professional response, the support team has been wonderful.
I love this program so much that I have been excited to have owners of other consignment stores and people wanting to start businesses come in to my store for a demonstration. I really like watching their expressions as they can see how this can vastly improve their business and save them time and money.
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Review Source
Klassy Kidz is a kid's clothing consignment shop. We've been open since 2003. Back when I was researching software for our store, I tried most of the products out there and decided Liberty4 Consignment (Liberty 2K back then) was the way I wanted to go. What a surprise later to find out they were practically in our backyard.
Liberty4 is robust in its feature set. We use most of what it has to offer: Inventory, Point of Sale, reports and online features. Another big plus for me was the way Liberty integrates with Quickbooks, so almost ALL of my accounting entries are done for me automatically, saving tons of work after hours.
Everybody at Resaleworld is always more than happy to help you and the knowledge and integrity of the support staff is second to none. They're extremely customer-oriented, in tune with the ever-changing resale industry and always interested in ways to make the program meet the needs of their customers.
The software is extremely easy to setup and use. We have staff that use computers for nothing more than checking email learn the program and become experts in no time flat.
I'd have to say the two biggest benefits in using Liberty4 Consignment for our company are time and trust. Time that is saved from a fully integrated Inventory and POS system that does most of the work for you. Trust from our customers because, thanks to Liberty, we can provide them with a consignment experience where they can be confident their items are entered properly and they receive all they are due from consigning their items with us.
We consider Liberty and Resaleworld.com a valuable part of our business and staff.
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Review Source
We are a multi-user consignment and resale operation with 7 active Liberty Cloud users. We converted to Liberty Cloud from our own server and have very happy with the transition. The decision was initially price-based, as Liberty Cloud allowed us to eliminate server costs, remote access licensing, and system administration costs. The biggest benefits, however, have been realized via improved performance and support. We have found printing and reporting, in particular, to work much better on the cloud service vs. on our own server. Service and up-time have been excellent. Since subscribing to Liberty Cloud, we have had only one minor access issue and it was resolved by Liberty Tech Support within 10 minutes, at about 10 AM on a Sunday morning.
Data security is another key benefit that we did not fully appreciate until after we subscribed. We have found that the Liberty support team takes the issue of data security as seriously as we do, and provides substantially better security and protections than our previous configurations.
The only key improvement we would like to see is in the area of customized reporting. The canned reports are useful and meet most of our reporting needs, however advanced reporting is not completely intuitive.
Overall, we give the service top ratings mainly for support and overall quality/integrity. While no consignment application meets 100% of the functionality requirements of a given operation, our view is that Liberty is the best option on the market, particularly for stores with multiple users, and/or multiple locations.
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Review Source
Great software, but once you've made your final payment, it's hard to get support.
They have special drivers and though I have had this for 6 months, I have never been able to get my tags to print properly. I called Zebra and they spent 45 minutes on the phone trying to help me, Liberty has a block somewhere that over rides defaults. I do love this software, but it's lacking in support.
Response from Resaleworld
Carrie has an unsupported printer purchased from a third party vendor. Although this printer was not purchased from Resaleworld, our support team has continued to offer assistance. The last recorded support call with Carrie was on 5/9/2013 where we successfully helped her fix her tag printing issues on the same unsupported printer. The small fee for one hour printer support for (re)installing unsupported printers was also waived to further help Carrie. We do not have any settings within our software that block or override printing defaults. We do however provide our customers with the best suitable print drivers that have been tested to work with our supported printers and tags.
In regards to support, we have increased our support staff to 8 full-time technicians. The new additions to our support staff has helped decrease wait times for support. We also offer extended support hours from 9am to 8pm Mon-Fri and Sat emergency support between 10am and 2pm. We make every effort to ensure that all customers are contacted the same day. Our average response time with a full staff is generally within 15 to 30 minutes.
- Industry: Apparel & Fashion
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Review Source
Work Smarter, Not Harder, With Resaleworld's Products
Pros
We bought this software four years ago. Prior to Liberty, we were doing everything manually. We logged everything by hand. It was tiresome, laborious, and inefficient. Since we have had the program, we are now efficient, experiencing cost savings, and resolving inventory mishaps. This sophisticated and systematic program has simplified our inventory process and improved our bottom line. We are now embarking upon purchasing additional licenses because our business is expanding because of the product that Resaleworld has created to revolutionize our industry.
Resaleworld has outperformed our expectations as a technological vendor in the business sector. Their staff is top-notch. We would be remiss if we did not mention the technical support team that has always provided professional, timely, and courteous support.
I would recommend any business who is seeking a cost-cutting program that is user-friendly, highly competitive, and efficient to look to Resaleworld's state of the art products.
Cons
What I like least about the vendor is that they are not located in Michigan.
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Review Source
As a furniture consignment store owner in a tourist area, we often have people asking how we got started. They want to know what we did, because they may want to go into a similar business in their hometown. I tell them what I learned by asking a store owner in another town before we got started. Simply put, Liberty is the best resale/consignment software!
What makes it the best is not all the features (unbelievable capability) or the user/ower's ability to customize to his/her store's unique operating characteristics. What makes Liberty the best is the technical support. Every time I've had a question or a problem (even when I caused the problem) I have received very prompt and knowledgable support. The techs are all very efficient at diagnosing the problems and they can expertly correct the programming or update software as needed. What's more, the tech's are friendly and helpful. They are coaches and treat your business as if it were their own. By the way, I mention techs...plural. Having multiple skilled techs means owners/users get very prompt support...no waiting for "the" tech to get done with another client. They have techs available more hours per week than my store is open.
If you are going to buy resale/consignment software, buy Liberty and join a proven, winning team!
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Review Source
Our store opened two years ago, and we have used Liberty 4 continuously with great success. The software has handled all of our donations and consignments with ease, and we have experienced very few problems.
Our smooth operation has been totally enhanced by the Technical Support staff at Resaleworld.com. I am retired, and I can say that in all my years of working with hardware and software companies I have never had a better experience with Technical Support. When we place a call for assistance, on average, we receive a call back within 15 minutes. Every person on the staff is professional, knowledgeable, friendly, competent, and patient. No matter what level of problem we may have - from the simplest to the hardest - they take the necessary time to completely walk us through the problem and make 100% sure that we understand.
We have frequent assistance from their team, and they couldn't be more helpful. Not only do they solve the problem at hand, but they also make other suggestions for improvements in our operation. We rely heavily on their knowledge and expertise. They always make us feel like we are the only customer they service.
Liberty 4 and the Resaleworld.com staff are the tops!
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Review Source
Great software and customer service
I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment 3 years ago and my shop has taken off quickly. In three years we have accumulated almost 2,500 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS.
I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution!
Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.
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Review Source
sufficient but lacks some common sense functionality
-consignors want to be able to use their store credit to purchase items in our online store over the internet.
-would like to see updates that include email automations for when items in accounts are expiring
-more space for words in headers/footers & all areas custom language can be added to - for instance; there is so little room to convey policy details on email item lists.
-would like to see a streamlined (mini) accounts for clients who are just shoppers, where we can store their purchase history and add their email to a marketing subscriber list
-There are all sorts of other moments I have asked myself "why can't I run this sort of report, why doesn't the system do that, etc. - not sure if there is already the capability for some of the things I think of, and I just don't know how to perform the function or if the capability is not part of the program.
-I will try to compile notes on what these things I wish I could do in L4C are and check back in with tech support to see if they already can be done or are something you are thinking of adding.
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Review Source
We have developed a long-lasting relationship with Resaleworld since we founded our consignment company in 1996. We now operate four locations in Texas and one in Oklahoma City. We are long-term believers in Liberty4 Consignment. We sell over 4,000 consignments each month and we would be lost without the functions, capabilities and benefits that Liberty4 Consignment provides for us and our customers.
Liberty has made us efficient merchants as a company and extremely accurate with regards to our inventory control. The reporting functions improve our level of service with our customers, the benefit of detailed analysis of our sales, inventory, and our overall business. We find the software to be extremely user-friendly and easy to teach and train our employees and additional users. As nationwide consignment consultants, we only recommend Liberty software to our clients. Resaleworld offers incredible service, technical support and constant improvements and enhancements to the most superior product on the market.
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Review Source
The Liberty software is outstanding and easy to use
We have been using Liberty for 4 years and found it to be a very comprehensive software. It has provided many reports that we never dreamed we would get. Tracking consignors information and inventory is so easy. We have several consignment stores in our area and our consignors frequently tell us they greatly appreciate all the information regarding their accounts that the other stores do not provide. Updates come on a regular basis and seem to be the result of customers like us asking for additional information or corrections. Technical Support and Customer Service are better than any we have ever experienced. Phone calls are answered in a very timely manner - often times within an hour. The technical staff is professional, knowledgeable, friendly and patient. We have never experienced a problem that they have not been able to resolve with one phone call. We have the very highest recommendation for Resale World and the Liberty 4 software!
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Review Source
We are a not-for-profit organization that operates primarily with volunteers. We operate 3 different stores and accept merchandise by consignment and donation.
Because of the unique nature of our business, a straightforward, easy-to-learn and operate system is crucial to our success. It is not uncommon for our stores to sell an average of 5,000 items in a week and enter another 6000. Having Liberty manage our inventory allows us to run our business instead of being run by our business.
The extensive list of reports determines where our dollars are generated and keep us focused on our goal of raising more money for our organization. When we do have a question or an issue, the customer support team is always prompt, courteous and knowledgeable. No business has time for issues with their software, so having a strong support team readily available maintains our level of professionalism.
- Industry: Retail
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Review Source
Great Consignment Software - Perfectly integrated with our online site
Pros
This software is so simple to use and has made a huge difference in our business. It is not very hard to learn and is easy to teach to employees. Having all the preset reports to run is very helpful for keeping track of inventory and sales. The people at Liberty are awesome to work with, super-friendly, and are always very helpful when we have to call in. They just finished doing a fantastic job designing our custom website that integrates their consignment software, which we expect to have a great impact on our business.
Cons
I really don't have any major problems. Whenever I have a question or something I can't get to work right, a call to Liberty gets it fixed very quickly.
- Industry: Retail
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Review Source
i think its good overall with a few kinks
Pros
the current use of technology, it has all the features that is current but the additional cost of all the needed help is not great. I think that this program has the potential to be #1 because it is easy to find things even though you haven't been trained
Cons
upgrades once you bought software want online option with current upgrade availability
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Review Source
We are a consignment/donation store that opened in September 2011. After talking with another store who was using the Resale World system, we decided to purchase it. It has been extremely easy to use and meets all of our needs. It is quite intuitive.
The best thing about the software is the barcoded tags. Our staff is mainly volunteers, and it has proven very easy for them to process a sale and we have excellent reports that are available. One of the outstanding advantages for us is the ultimate in technical support. We receive very prompt returned phone calls; and each and every person who helps us is always friendly, courteous, patient, and answers all of our questions - as well as solves any problems. The technical support staff is most professional and very competent. We have never experienced better technical support.
