User Reviews Overview

About SKU IQ

SKU IQ helps users save time by automatically connecting their e-commerce inventory and POS to synchronize data changes in real-time. It connects all major POS (Clover, Square, Lightspeed) with all major e-commerce systems...

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Feature ratings

Value for Money
4.7
Features
4.7
Ease of Use
4.7
Customer Support
4.9

Browse SKU IQ Reviews

132 of 132 reviews
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Nick
  • Industry: Ranching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2023

Easy to Use and Reliable Customer Service

Pros

I'm really impressed with the inventory syncing, a sit pulls data in real time from both our eCommerce and POS channels to make sure we never have an issue with overselling stock. The customer service has always been reliable, fast, and effective, and they communicate really well.

Cons

I wish there was an easier way/more options to bulk edit items, but it's only a small part of what I need to do, so it's overall not a big issue.

Response from skuIQ

Thank you for taking the time to share your positive experience with SKU IQ Realtime Inventory Sync. We're thrilled to hear that our solution has been easy to use and that our customer service has been reliable, fast, and effective.

Our team understands the importance of inventory syncing, and we're glad that our real-time syncing has helped you avoid any overselling issues. We also appreciate your feedback regarding bulk editing options and will take it into consideration for future improvements.

We're glad that SKU IQ was able to integrate nicely with your Clover POS system and that our solution has worked better for you. We're committed to providing seamless integrations and top-notch service to our customers.

Thank you for choosing SKU IQ to help manage your inventory. We look forward to continuing to provide you with excellent service and support.

Replied 25/04/2023
Shawn
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2022

Great Product for any small Business

SKU IQ is a great instrument for any small business needing to get their products online. Plus their customer service team is great too! Our inventory to our store is connected to our Shopify account and is working great with little or no issues.

Pros

I love the Support and how well it works. I used other software that always had problems with syncing my products to shopify.

Cons

Nothing I can say at this time. The service and software is working great with no problems for the last 2 years that we have been using SKU IQ

Alternatives Considered

Thrive by Shopventory

Reasons for Switching to SKU IQ

It's all-around a better tool than Shopventoy and the customer service is much better than Shopvenory.

Response from skuIQ

Thank you so much for your detailed feedback! We appreciate you calling out how long you have been using SKU IQ and how it compares to Shopventory. We are so happy to hear that you've had a positive experience with both our product and service team and look forward to continuing to serve you in the future!

Replied 17/06/2022
Scot
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

3
Reviewed on 12/05/2023

review

customer support has been wonderful

Pros

the inventory integration is most important to me

Cons

I have nothing to complain about at this time.

Response from skuIQ

Thank you for sharing your review! We're glad to hear that the inventory integration feature is the most important aspect for you. We understand the significance of seamless inventory management, and we're delighted that SKU IQ has met your expectations in this regard.

We're also pleased to know that you have no complaints at this time. We strive to provide a smooth and efficient experience for our users, and it's great to hear that we have achieved that for you.

Moreover, we appreciate your kind words about our customer support team. Providing excellent support is a top priority for us, and we're thrilled to hear that our team has been wonderful in assisting you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and value your business!

Replied 18/05/2023

Top SKU IQ Alternatives

La Cole
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 22/07/2023

Why your small business needs this

My overall experience has been great. I appreciate the service they provided the call they made with me the ease of use for the website as well as the mobile use. I’m very pleased with this service.

Pros

What I like most about SKU IQ is that they have the functions that I need inventory management inventory control, and inventory. Tracking allows me to create the IDs for my product and then also communicate between my website and my POS. It also tracks my inventory to let me know if I need to get more inventory or if I’m low on inventory I just love the features it has to allow me to run my business, smoothly, efficiently and professionally.

Cons

I think the only thing I at least liked about it Was having to wait for my SKUs to upload and download isn’t to reach 100% in the system but we live in this world of instant gratification, so it’s just something I need to work on personally

Response from skuIQ

We're delighted to hear that SKU IQ has been such a valuable asset for your small business, providing the inventory management and tracking functions you need to run your business smoothly and professionally. Your understanding about the upload and download time is appreciated, and we're always working to improve the speed and efficiency of our processes.

It's great to know that you've had a great overall experience with our service, including the call and ease of use on both the website and mobile. If you ever have more suggestions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ, and we're pleased to have you as a satisfied customer!

Replied 01/09/2023
Frederick
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2022

[SENSITIVE CONTENT] Is The Best!!!! Phenomenal Support

Pros

Everything done in 15 minutes and super fast help.

Cons

Sku Iq has to be contacted to disassociate the account from sku iq. Company support hours are 2 hours behind.

Response from skuIQ

Thank you for your feedback! We hope to improve user-facing controls like disconnecting/reconnecting platforms in 2023. Hopefully this will improve your user experience :)

Replied 16/12/2022
Sarah
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/08/2023

EM Cosmetics Review

Pros

It was easy to synch with our Shopify product feed for the initial setup and thereafter. The dashboard is easy to use and gives micro and macro views of our data.

Cons

Transitioning from the trial to the paid version took longer than anticipated.

Response from skuIQ

We're delighted to hear that SKU IQ made it easy for you to sync with your Shopify product feed and that you find the dashboard easy to use with comprehensive data views.

We appreciate your feedback regarding the transition from the trial to the paid version, and we'll continue to work on improving the process.

If you ever have more suggestions or encounter any issues in the future, please feel free to reach out. Thank you for choosing SKU IQ!

Replied 01/09/2023
Ezra
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 01/12/2022

Review for SKU IQ

Pros

Easy to use, adding product through SKU IQ and it will sync to shopify and lightspeed

Cons

It has some down times, and it won't sync until a day after.

Response from skuIQ

Thank you for your feedback. The syncing delay you describe is not working as intended. We recommend you reach out to our support team and explain what's happening to get things fixed promptly. Our quantity syncing should be very close to real time.

Replied 16/12/2022
Christina
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2023

Great support!

Overall, it's been easy to learn and I feel support in it!

Pros

The customer service was amazing - it was so wonderful to speak to someone, to walk through my obstacles, and have tips given without asking for them.

Cons

This is less about SKU IQ and more that TikTok Shops doesn't integrate directly with Shopify meaning I need to use a third party at all.

Response from skuIQ

We're thrilled to hear that you had an amazing customer service experience with SKU IQ and that our support team was able to help you navigate obstacles and provide valuable tips.

We understand the challenge of using a third-party solution to bridge the gap between TikTok Shops and Shopify, and we appreciate your understanding in this regard.

We're delighted to know that it has been easy for you to learn and that you feel supported with SKU IQ. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ!

Replied 01/09/2023
Jessica
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2023

Doesn’t compare to any other! 10/10 recommend!

10/10

Pros

So easy to work! Customer service is great!

Cons

Nothing bad to say! Love this app and will def keep using it

Response from skuIQ

Thank you for your glowing review! We're thrilled to hear that SKU IQ has left such a positive impression on you. Ease of use and excellent customer service are priorities for us, and your recommendation means a lot. If you ever have more feedback or questions, please don't hesitate to reach out. We're here to continue providing you with a top-notch experience!

Replied 09/10/2023
Kate
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2023

Easy to use, friendly tech support

I was disappointed to learn I needed a third party app to sync Tiktok with Shopify, however it doesn't feel like I'm using a third party app. The integration was flawless.

Pros

The easy of use is the most important to me. The integration with Shopify and Tiktok was seamless. SKU IQ provided an easy to follow instructional video. I recommend you watch the video before proceeding with integration. I also like the user interface.

Cons

So far this app is really good. It's easy to navigate their website.

Response from skuIQ

We're delighted to hear that you found SKU IQ easy to use and that the integration with Shopify and TikTok was seamless for you. Watching the instructional video is a great tip for a smooth setup, and we're pleased to know that you like the user interface.

Your decision to choose SKU IQ based on recommendations and reviews is much appreciated. We understand the initial disappointment about needing a third-party app for TikTok and Shopify, but we're glad to hear that our integration feels seamless.

If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing SKU IQ!

Replied 01/09/2023
Phil
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/05/2022

Must Have Add-On For Our Business

Very positive. Overall, it makes life so much more simple. We are thankful to have it!

Pros

We couldn't run our business without SkuIQ. It constantly syncs products we enter to both our POS system and our website. It's easy to add new products, images, and descriptions and have them seamlessly added where we need it. It makes inventory management easier. When we sell an item online, it removes it from our inventory, and when we sell a product in store and removes it from the website.

Cons

We have times where our products don't sync properly, and throws off our inventory.

Response from skuIQ

Wow! Thank you for leaving such a thorough review of your experience with SKU IQ! We are happy to hear that it has made life easier for you and your business and that the product is easier to use than others. We are hoping to improve syncing consistency in the future to avoid those occasional issues you describe. Thank you again for your feedback and we look forward to continuing to serve your business!

Replied 17/06/2022
Mattie
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2022

Sku IQ Is the Inventory Software You Want

Excellent overall experience that does what it needs to do!

Pros

If you run a small business that has an eCommerce shop that is on a different platform than your in-store POS, you need SKU IQ. It's software helps sync inventories between both platforms (for us, BigCommerce & Square), and allows us to maintain accurate inventories on both platforms, avoiding most accidental overselling of items that aren't actually in stock.

Cons

As with any software, there have been issues every once and a while, however SKU IQ's support has always been top notch and worked diligently to fix any issues we've ever had.

Response from skuIQ

Thank you so much for taking the time to leave us your feedback here, it means the world to us! We are so happy to hear that SKU IQ is working well for you and also that you've experienced our top notch customer service!

Replied 15/04/2022
Janine
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 31/05/2023

So far so good!

Pretty good. I am having issues with the items once they push to Tik Tok Shop but that is not on your end so once that is taken care of, I will use it more.

Pros

I could contact one quickly when I had questions s out setting up and any errors.

Cons

I wish the product category would automatically go through and I would t have to go through every item categorizing it “Necklace”, “Bracelet” etc. when the category in shopify is already there.

Response from skuIQ

Thank you for sharing your review of SKU IQ! We're glad to hear that your experience so far has been positive.

We appreciate your feedback regarding the ease of contacting our support team when you had questions or encountered errors during setup. Providing prompt assistance and addressing any concerns is important to us, and we're glad we could be there for you.

We understand your desire for the product category to automatically sync from Shopify, eliminating the need to manually categorize each item in SKU IQ. We appreciate your suggestion and will take it into consideration as we continue to enhance our app's features and functionality.

We apologize for any issues you're currently experiencing with items pushing to TikTok Shop. While that may not be within our control, we're committed to helping you resolve any issues that arise. Please feel free to reach out to our support team, and we'll do our best to assist you and ensure a smooth experience.

We're pleased to hear that overall, your experience with SKU IQ has been pretty good. We appreciate your patience as we work towards resolving the TikTok Shop issue, and we're here to support you throughout the process. If you have any further feedback or questions, please don't hesitate to reach out.

Replied 20/06/2023
Jayde
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/02/2023

Great product for my retail business

We've had a couple of issues with integration, and customer support was immediate and effective.

Pros

I appreciate the ease in which I could set up the software to work with Square. Compared with other products, it really is end-user friendly.

Cons

I wish it was more consistent with what it brings over from Square. Sometimes pictures are there, other times, they're not.

Response from skuIQ

Thank you for taking the time to write a review of SKU IQ Realtime Inventory Sync. We're thrilled to hear that our solution has been a great product for your retail business and that our ease of use has been a positive factor for you.

We appreciate your feedback regarding the consistency of pictures brought over from Square and will take it into consideration for future improvements.

We're glad to hear that SKU IQ was a better fit for your business compared to WooCommerce. Our team is committed to providing an end-user friendly solution for our customers.

We're also happy to hear that our customer support was immediate and effective when you encountered integration issues. Our team takes pride in providing excellent support to our customers, and we're glad that our efforts were recognized.

Thank you for choosing SKU IQ to help manage your inventory. We look forward to continuing to provide you with excellent service and support.

Replied 25/04/2023
Kathryn
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2022

First time user and very basic

I like knowing that the SKU IQ system works so well with the Clover system and the customer knows what our product inventory is at all times. If there is a mistake it is usually my manual mistake, not the systems.

Pros

My website was put together by someone else who taught me how to upload and take care of my own site. So, being a novice at this I found that it was straight forward and easy to use and works well with my Clover POS system.

Cons

I don't have any complaints about this software with the way that I use it.

Response from skuIQ

This is wonderful to hear, thank you so much for leaving your feedback. We are glad to hear that SKU IQ is working well for your Clover setup!

Replied 22/05/2022
Thomas
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/06/2022

SKUIQ | Shopify & Lightspeed integration

Great experience. Their support is really helpful and fast. Love the product.

Pros

Their software is very easy to use and implement. Furthermore it gives me data on top products and brands which can be easily compared with POS and Ecommerce. This helps me in building online strategies.

Cons

In the beginning there was a problem which took a while to be figured out. Caused some malfunctioning of the software and a lot of false inventories.

Response from skuIQ

Hi Thomas,

Thank you for your review and feedback. We look forward to continuing to serve you and your business with better inventory management. If you have any other feedback we are always happy to hear from our customers.

Kindly,

The SKU IQ Team

Replied 08/06/2022
Pam
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/05/2022

Perfect for a small shop

Very good for us overall.

Pros

This helps seamlessly match our POS to our website linking Lightspeed and Shopify.

Cons

Some items don't load. I have to go back force the sync.

Response from skuIQ

Thank you so much for taking the time to leave a review here, we truly appreciate it! If you encounter any issues with our product please don't hesitate to reach out to our team via live chat or by emailing [email protected]

Replied 22/05/2022
Christina
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2022

Best Customer Service

For a beginner, like myself, it's nice to have a platform that is user friendly and the best customer service you could ask for. [SENSITIVE CONTENT] went above and beyond to solve my issue. I'm very grateful!

Pros

The software is easy to use and straight forward.

Cons

I wish you could click make the products appear in alphabetical order.

Response from skuIQ

We are happy to hear that SKU IQ is easy for you to use and that the service team has given you a positive experience! Thank you for taking the time to leave your feedback, we deeply appreciate it!

Replied 15/07/2022
Shane
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2022

Looking for the perfect inventory software - this is it !

From the start the SKU IQ team is on hand to help integrate the software, and help to navigate it easily.

Pros

Easy to navigate and support on hand by people that are willing to assist you on a human level and not in robot language

Cons

There is nothing that i can say is a con

Response from skuIQ

Thank you for such positive feedback! We are thrilled that you consider SKU IQ to be the perfect inventory software and that you've met our amazing support team :)

Replied 16/12/2022
Karl
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2022

SKU IQ is the piece you need for successful e-commerce!

Always pleasant, capable and available live support makes using SKU IQ a pleasure.

Pros

Incredibly easy to deploy and staffed by a responsive and super-capable support team..

Cons

I have no issues with SKU IQ. It really does check all the boxes for linking Woocommerce and Square on a small business ecomm site.

Response from skuIQ

Thank you so much for such wonderful feedback! We are so glad to hear that our product is working well for you and that you've encountered our world class customer success team! We pride ourselves on service and look forward to continuing to serve your business in the future!

Replied 20/08/2022
Amy
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
2
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2023

Ice Breaker

Great customer service, though the programing of the system could use a few more features.

Pros

Its the easiest way to get your POS system talking with your eCommerce site!

Cons

Lack of filters and batch actions, making you have to manually go through and filter products, select each one and connect/delete.

Response from skuIQ

Thank you for your feedback! We are glad the core product and support experience are to your liking, and we appreciate the feedback around filtering and features. We have improved filtering and search capabilities on our roadmap as very high priorities, so stay tuned for improvements on the product page!

Replied 22/02/2023
David
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/02/2023

Great product, better service.

We are launching ecommerce for the first time and this solution has allowed us to do so with limited hiccups.

Pros

This is a great solution for us as a small business. We do not have the bandwidth to support a custom solution, so this out-of-the-box software was perfect for linking our inventory systems.

Cons

The initial set-up process was a little lackluster, but their support team has been very helpful along the way.

Response from skuIQ

This is great to hear. Thank you very much for taking the time to leave such detailed and thoughtful feedback. We are really pleased that the support staff was able to help you get set up and that you are saving time with SKU IQ! Improving our self-service onboarding experience is something we have worked on and will continue to work on going forward. This is a rather complex area of business (inventory management in general) and empowering customers to navigate the setup successfully is a very important priority for us.

Replied 22/02/2023
Arlee
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/08/2022

FINALLY an app for individual products!

Very helpful costumer service. I was extremely pleased they were compatible Shopify. the costumer service has been helpful and pretty fast.

Pros

The nature of our inventory is every item is unique. there is no restock of inventory items, just new items being added daily all individual and this app is able to sync, organize, and stay up to date on new active items. It work well with Shopify.

Cons

Set up is not totally straightforward and does require a phone call with the team for walkthrough setup.

Response from skuIQ

Thank you for such detailed feedback. We will be looking into ways to make the setup easier for people who wish to self-serve. It is good to hear that our service and support team are doing a great job helping users get set up, but we do understand that having to go through a live setup experience could be a negative for some users. Thanks for your feedback, this is very valuable to us!

Replied 15/09/2022
Stacie
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2023

Amazing Customer Service

We have a few hiccups with set up but luckily customer support was outstanding!!

Pros

I like how it integrates my shopify products and inventory to our tiktok shop.

Cons

So far so good - we haven't used it long enough yet to notice this yet.

Response from skuIQ

We're delighted to hear that you find SKU IQ's integration of your Shopify products and inventory to your TikTok shop beneficial. It's great to know that you've had an amazing experience with our customer service in resolving any setup hiccups.

If you ever encounter any issues or have more questions in the future, please don't hesitate to reach out. We're here to provide ongoing support and assistance. Thank you for choosing SKU IQ!

Replied 01/09/2023
Cameron
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 17/03/2022

Works alright, but a lot of 'jank'

Pros

Customer service has always been quick to respond. Software has been working fairly well since launch a couple months ago.

Cons

Very unintuitive to use. Would probably work very well for simple applications, but any sort of complexity and things get very confusing and difficult to use. If customer service gets elevated to a technical team, has taken a week or more to hear back. Have run into bugs in the software that have resulted in bad inventory counts that has caused items to sell twice

Response from skuIQ

Thank you very much for your valuable feedback! We are sorry to hear that you've had difficulty with our product due to a complex setup. We would love to hear more about your case so we can improve our product and processes! Please email [email protected] if you'd be willing to start a conversation around this! Thanks again :)

Replied 24/03/2022
132 reviews