Reftab Reviews

Pros

- The features are super easy to use
- the Reftab team are very responsive, efficient & effective when it comes to troubleshooting or answering queries
- The check-in /out feature is really simple to use
- almost everything is modifiable & customisable

Cons

The mobile app lacks the option to edit details / barcodes for Accessories, which from an Office Supply Management POV, is important as it allows me to work from my mobile when adding / editing stock.

The request portal (to my knowledge) does not allow for indefinite loans of accessories OR assets, which could be useful for us at least. It also does not yet allow requests for consumable accessories, which again, could be useful for us.

Alternatives Considered

Reasons for Switching to Reftab

Pros

Cloud based and very user friendly and easy to upload different databases to.

Cons

Cost of moving up to gain other items like specialized reporting

Alternatives Considered

Reasons for Choosing Reftab

Reasons for Switching to Reftab

Pros

Easy to use with a snappy and intuitive interface. Integrates really well with all of our other applications. Balance of price & features is excellent.

Cons

API could use some work - it's not as intuitive as some others out there, although the support team have been fairly quick to help where the docs didn't!

Alternatives Considered

Reasons for Switching to Reftab

Pros

Quite simply, the developers are so responsive, that issues and suggestions are acted upon and that makes such a difference to the product today. The flexibility of fields and categories means that it could fit all possible use cases. The self service portal is really handy and user friendly. Settings are plentiful so you can get things as close as you can to how you want it. It's simple, yet powerful and has so so much potential. We were looking at the better known alternatives whilst testing reftab as there were a few niggles and add-on which should be as part of the standard package (when compared to competitors) but this is all resolved and I'm really glad we stuck by it.

Cons

Reporting is a little lacklustre, it is basically a filter and that's about it. It would be good to see formatted, client friendly reports, as well as checkout receipts, packing lists, hire terms and other handy supplementary paperwork.
The accessories feature could do with a bit of TLC as it feels like there is a lot of potential, but doesn't quite integrate with the rest of the ecosystem properly yet. I think the logo looks like a push chair!

Alternatives Considered

Switched From

Pros

The main factors that pulled me to reftab are the integrations, computer agent, customization, and ease of deployment. I really appreciate that it integrates with Jira (it's surprising how few system do this) so that when someone submits a ticket, I know which computer they have. I also like the agent and it's ability to collect important information on my Windows machines like the IP address.

Cons

It has a few bugs to it but bugs eventually get fixed so long as they are brought up. I would like to see display themes primarily. I do not mind the gray, white, and green but I would like to see some darker color options; however that is purely for aesthetics.

Alternatives Considered

Reasons for Switching to Reftab

Pros

Easy to use, clean and fast interface, mobile app allows for asset signing and tagging in the field.

Cons

I'm looking forward to more integrations. Some of the integration tutorials were outdated. Some UI customization would be nice, like themes or a dark mode.

Pros

Reftab provides a powerful and cost-effective solution enabling us to keep track of our physical and digital assets across a distributed workforce.

Cons

I can identify very few cons in the time I've used this platform. The ability to deploy an agent to all hardware to automatically capture information would be nice but not necessary if managed well.

Alternatives Considered

Reasons for Switching to Reftab

Pros

It's easy to use and reasonably priced. The fact that it can track assets, accessories, consumables, and licenses in an easy way with the ability to grant users access only to what they should be able to see was a deciding factor in selecting Reftab over other competitors.

Cons

The lack of report customization and the inability to filter accessories from consumables.

Alternatives Considered

Reasons for Choosing Reftab

Reasons for Switching to Reftab

Pros

Very easy to use and implement. It's made a major difference in tracking our various assets into and out of our facility.

-Automated email reminders are great and definitely drive the assets back on time.
-The printer agnostic feature is really nice too as we already had label stock and thermal printers
-Identifying assets that need repair is great and so easy for the team to keep up with

Cons

So far so good!

It would be great if there were other industry specific versions. In our case an integration with our POS system. It would allow us to assign assets while building delivery routes. In our business there are times that an asset is left at a delivery location. It would be great to track that.

Pros

Reftab is incredibly easy to setup, implement, use, and customize but the most standout feature of this product is the impeccable customer service. Lightning fast responses and willingness to implement fixes for our edge use cases among other great support has earned our loyalty!

Cons

Reftab is geared toward assets that will be checked in/out while we use it as a way to manage customer assets that we've deployed in a permanent fashion so there have been some workarounds that we've had to implement, but the software tracking that's included more than makes up for any slight inconvenience. We're managing/tracking our certificates easier than ever with Reftab, too.

Pros

Accessibility - Available in a browser at any location
Interface - The information is presented clearly and display is customisable
Auditing - Loan history and Changelog allow full audit trails to be maintained.

Cons

We are pushing the boundaries for which this product was designed. Initially we discovered some limitations when trying to import existing information and managing disparate assets such as security keys, power tools, surveying and safety equipment. These limitations have been addressed by the developers.

Pros

There is a lot to like about Reftab.
It has a modern look and feel. It's software as a service, so there is nothing to download or install.
It's quite easy to use, but it's recommended to at least look through the documentation.
And the founders are always willing to help.

Cons

There is nothing not to like. But you must take time to learn how it works via documentation and experimentation.

Pros

Ease of use, ease of setup and the integrations. We have been abysmal at keeping our assets up-to-date, but with the integrations in Reftab a lot of our mistakes have been alleviated by the sync from Jamf and Intune. The auto checkout of assets has helped us keep up on equipment.

Cons

The mobile app would be nice if we used barcodes, but because of remote workforce now-a-days we do not put barcode/asset tags on equipment. If would be nice if the mobile app was able to OCR a pic of the serial number, but it's not a deal breaker in the slightest.

Pros

Really easy to use for someone with no experience in asset/loan management; Multiple asset sub-locations; Fully customizable fields for asset records, and in different categories; Flexible set-ups (can change fields/settings after set-up);Desktop & Android App; Open ended loan functionality; Easy reporting - quick report to see current loans, easy to report/filter to see loan out history;

Cons

For several months I repeatedly got prompted to take the tutorial every time I logged in;

Pros

Simple, yet appealing UI.

Cons

None.

Pros

Smooth and reduced to the needed functionality.

Cons

Some controls are hard to find, only in the context of a location or the Import/Export functionality.

Pros

Im not sure as I have just scratched the surface. I do like the rapid responses I get when I have questions.

Cons

Needs a payment module. Since we are loaning equipment to the general public, I would like to be able to have a separate 'client' option with ability to accept payments and deposits.

Pros

Simple to use, easy to train our staff immediately. Fast feedback from developers to add features that are critical to our business. Slick interface makes it a pleasure to operate the platform. Search functionality + user log tracking means Data can be verified and corrected easily if need be, making sure our asset database is 100% reliable.

Cons

The mobile app has less functionality than the web platform. However the majority of our use so far has been with the web platform.

Pros

The ease of setup and use. It has a good feature list which is growing based on customer feedback which in my opinion is the best way to enhance the product.

Cons

The range of labels supported is a little disappointing but they are adding additional labels going forward.

Pros

Thousands of Pro. The most important that it keeps tracking all my assets.

Cons

Differently, I would say that I have Zero CONS.

Pros

Extremely user friendly and helped us track out assets and custom items immediately.

Cons

I have only had one issue with Reftab and customer service fixed it in less than 20 minutes.

Pros

The program is intuitive and fairly easy to use.

Cons

Guide/ help/ tutorial section would be very nice.

Pros

Cost effective asset management solution with desktop and mobile asset interfaces. Two factor authentication. Highly responsive service/support.

Cons

Would ideally offer some level of interface with Jira Service Desk.

Pros

Easy to use and very affordable. Cannot say more than that! It Just Works!

Cons

nothing I can see. Great product, love using it

Pros

Ease of use, Customer Support, Help Modules, Pricing Tiers

Cons

I haven't found a single thing that I don't like about this solution!