HandiSoft Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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About HandiSoft

Optimise your practice with HandiSoft, built specifically for Australian accountants and tax agents of all sizes. It's a powerful integrated suite built to boost productivity, streamline compliance workflows, and effectively...

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Feature ratings

Value for Money
3.7
Functionality
4.3
Ease of Use
4.4
Customer Support
4.2

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Andy
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2021

Excellent Program

Excellent Program

Pros

Ease of use, once you are used to it, it's a walk in the park

Cons

Took a while to get used to this program due to the fact that this program is very comprehensive

Alternatives Considered

Hubdoc, Jetpack Workflow, Ignition and Xero

Reasons for Switching to HandiSoft

I used a combination of the products
Graham
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 05/08/2021

Handitax for the Smaller Practice

Began using Handitax when electronic lodgements first started. Had a very good relationship with the original developer [SENSITIVE CONTENT] and loved the time difference between NSW and WA for support and development reasons. Many of the early improvement came from some of our requests for additional features.

Pros

Ease of use by multiple users, prior to retiring I had up to 10 users using Handi-Tax, Time and Billing, Practice Manager.

Cons

Cost. My current issue is with not being able to access prior years files without paying for the current years programs which I no longer use in retirement.

Nicole
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
0

2
Reviewed on 22/08/2021

Poor Customer Support

Compiling and lodging BAS and tax returns.

Pros

Each year, it gets better - fewer system errors and more functionality.

Cons

I use both the cloud version and a hosted version and the cloud version is rubbish. I constantly have issues logging in and there is zero out-of-hours customer support - even their sales team is available more often than customer support, so it shows you where the company's priorities lie.

The errors it generates are often not easy to resolve as they are not related to a specific item of the tax return.

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Kerryn
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 09/08/2021

Practice Management Package

Having interactive modules makes management of our accounting practice easier and staff can be given access to only the modules they need. Practice security means we can set different levels of access. Document storage has meant we can keep emails and signed documents within reach so less paper and no leaving your desk to review historic work.
Dont use enough of the features but what we use is reliable.

Pros

Have used Handi for many years. The interactive modules means we have Tax, Ledger, Time and Billing along with Document storage and also a Practice Management module so you can move between any of the modules quickly and easily.

Cons

After 11 years of use have just found this last year more glitches with downloading from MYOB and other software and have no Australian phone support service. This has meant slower resolution to issues.

Tom
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 03/08/2021

Review of Handitax

I only use Handitax, The other products are not used because I use a contract Bookkeeper who has MYOB & Xero. With my small practice it is not financially viable to use the other product.

Pros

I have used product for many years & found it to be easy to use

Cons

Because I am only working Part Time I find the Annual costs to be a burden. It is higher higher than some other Tax Software, however, the work involved in transferring to another fund is prohibitive.

Kara
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/05/2022

HandiSoft

I am generally happy

Pros

The ease for preparing and lodgement tax returns.

Cons

the error report on the tax program. I should have a better explanation and direct us to the correct item(s) numbers.

Sanjay
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/08/2021

User Friendly

Excellent software. Quick and user friendly
I am using this software since 2007, my arrival year in Australia.

Pros

Ease of use, Same/similar dashboard for each year, Pre-fill report functionality, Activity statement create and pre-fill functionality. Fast processing. Copy of an address from another client.
Spouse details link in the tax form.

Cons

It disconnects from the server, then needs to end the task from the window and restart the software.
A little bit expensive.
Two years back, support was excellent, and nowadays delay in support and long call waiting.

DEBBIE
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2021

excellent easy to use software for accountants

As per above

Pros

Handitax, handiledger and Sage Payroll are the products we use. Tax and Ledger we have used since 1990 and are vey happy with the ease in which they can be used. Support is very good as well. Payroll we have used for only the last 2 years and the support is excellent usually within 10 mins of sending my queries by email I get an answer. Would highly recommend these software programs.

Cons

not applicable in this case as there is nothing that I do not like about the software

ROY
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2021

MY EXPERIENCE WITH HANDISOFT

I have used the software since I was employed in a small firm of accountants in Leichhardt NSW back in 1983 and in 2008 I started my own practice which is just a small concern but I have always found Handisoft to be efficient and reliable for my purposes.
I am very happy with the product.

Pros

As I am preparing tax returns every day I find the software reliable in all aspects of my day to day operations.

Cons

So far I cannot fault it. I have always found that if there is a problem then I just call or email support and they respond within a reasonable time and they solve it for me.

Nerida
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2021

A Long Association

Great.

Pros

Handisoft is very easy to use and I love how you can identify errors before lodgement.
I have used this product since 1998, that is 23 years, and it never fails. I rarely have to reach out for help from the technical team, even though I am not an IT person and I do not employ an IT person.
I have seen the product evolve, and my only regret is that I am not 20 years younger so I could enjoy all the cool things that you can now do with it, but I am now too small to warrant the outlay for these features!

Cons

Nothing that I can think of, except perhaps not having access to data and reports once I ceased subscribing to a module. eg. Handiledger.

frank
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
1

1
Reviewed on 28/06/2024

disgusting service

Until this year it was great but now the multinationals have take over its time to go elsewhere.

Pros

It is a very good program - but - see below.

Cons

This year customer service has gone out the window. We have been with them for 25 years and this year after they have been taken over it is 29 June and we still do not have the software to start using on Monday and they cannot expedite it. Disgusting service.

Wayne
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
3
Customer Support
3

2
Reviewed on 09/08/2021

reconsider

noneI have used this product for 25 years and recently migrated to cloud. Would not recommend this to a potential user

Pros

familiarity navigating

Cons

I have been attempting to resolve issue of outlook stripping attachments and I am treated as the only user in the world who is experiencing this and it is my fault for using this mail provider. surely your company as a software provider can overcome this issue with the biggest mail provider in the world

Shirley
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/08/2021

My review

I continue to use it because I don't want to learn another product right now - I'll retire very soon.

Pros

I continue to use Handisoft because I have been using it for over 25 years and just don't want to change now.

Cons

Possibly the price - the cost is a very high % of my total expenses as my turnover now is quite small. comment.

Matthew
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 04/08/2021

Effective Accounting Practice Software.

HandiSoft has been very effective for running our practice for 20+ years.

Pros

The best feature has been the HandiTax program. Being designed from the ground up to be used for completing tax returns it is very efficient. You can manually complete the entire return with just the keyboard!

Cons

A lot of the newer features like Client portals and data feeds are not as smooth as other, online only software products.

john
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/08/2021

product review

helps in running a successful practice

Pros

have been using handi tax, time management and corporate software since the product was first released. whilst there are a few small issues with the some of the reporting functions, there could be a few additional options, basically we are very happy with all aspects of the software packages.

Cons

there could be some small tweaks to the reporting particularly in Time and billing

Merrilyn
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/08/2021

Small accounting practices- software review

Very good for what I use it for and would and have recommended it to small users like myself.

Pros

Ease of installation, use and updating of various packages.
When I have found it necessary to contact Handisoft for assistance, the wait time is almost infinitessimal c.f. the ATO. The staff are generally very knowledgeable and able to help in a timely manner. They have also been polite and patient on the occasions I have rung the support line.

Cons

My biggest gripe is the editing of the financial and/ or auditing reports. Converting to Word without the right software can be a nightmare.

Melanie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 15/08/2021

Handisoft

Using the ledger and tax is easy and user friendly. As it is a desktop operation there is not an issue if the internet is down.

Pros

The main benefit of the software is the presentation of the Financials and the ease of use.

Cons

The feature that i least like is that the software is expensive to add on other modules when other provides are offering additional modules for free.

Leann
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 16/08/2021

A great, user friendly option for small practices

Pros

A great, user friendly option for small practices, the inital upfront cost of software was a lot less than similar products.

Cons

The handiledger product was a bit more less user friendly and could sometimes be frustrating when navigating reports.

Lois
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/08/2021

Handisoft review

In the over 20 years that I have been using the Handisoft products I cannot fault any of them. They are very helpful in my practice.

Pros

All the features of this product are very helpful in my accounting practice

Cons

There is nothing that I do not like with this software. Its the best for all my office needs.

Lionel
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 03/08/2021

Handi Soft

Pros

We have been using this system for 10 years and are comfortable with its functionality

Cons

Difficulty in reporting errors in the system in the past, this seems to have been better recently

Mary
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
3

4
Reviewed on 03/08/2021

Sound, reliable product.

I have been using Handitax for over twenty years. I have stayed with them, despite the lure of the online tax software suppliers because of their phone support.

Pros

Ease of set up. Usually good back up support.

Cons

Errors are sometimes difficult to intepret.

Justine
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 03/08/2021

Handisoft in our practice

Great program that I have been using for over 10 years

Pros

This software is customisable so you only need to pay for the modules you require and it is easy to use once you have learnt what it can do for you.

Cons

Does have some issues with compatibility with some online softwares.

ANH
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/08/2021

It is a easy to use the software.

Once you know the software it is easy to use because it all ready set up for you to use. The support team is useful to help you if you have questions.

Pros

I find it is easy to use and helpful support.

Cons

very difficult to set up the client tax return cover.

Donna
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/08/2021

Great product

I have been with Handisoft for over 20 years. It is good enough that I do not bother to change software.

Pros

This software is relatively easy to use and good value for money.

Cons

I find it difficult to adjust/create my own personalised reports.

Jocelyn
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/08/2021

Handisoft

Pros

Sage is reliable, the products are easy to use. The software enables us to manage our business needs effectively.

Cons

It's not easy customising reports and knowing how to use the filters correctly.

99 reviews