User Reviews Overview
About Gofrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Bang for your buck!
Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.
Pros
The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.
Cons
No cons so far. However I have to populate this field.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Fast updates on government mandates and custom requirements.
Safe and Good.
Pros
Easy to use and good overall features, satisfying our large format Pharmacy Chain use.
Cons
When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.
Reasons for Switching to Gofrugal
Had more features with options for scaling and customization than alternates. TS enterprises ,the distributer explained everything very clearly to satisfaction.Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Poor After sales support
Pros
Minimal design
fast billing
Nothing more than this
Cons
Lot of cons, majorly the customer support team and their responsiveness when a major issue is there.
The developers are still trainees
Top Gofrugal Alternatives
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
One of the best Retail POS in the industry
My overall experience with the software is so good. Its features meets our expectations.
Pros
This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.
Cons
It becomes very slow if the system is idle for a long time.
Response from Zoho
Dear Mr Ramesh,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Our technical person will reach you on the system slowness issue
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
GoFrugal is the Best
Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.
Pros
There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.
Cons
I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.
Reasons for Switching to Gofrugal
All features were available at affordable cost.- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Considered good value for money, with competitive pricing models starting at $375
Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those with limited technical expertise. The software is praised for its extensive features, including inventory management, billing, and reporting capabilities
Pros
I mostly like the pricing of gofrugal
Offers 24/7 live support, live online training, and extensive documentation
Cons
Includes mobile apps for real-time store reporting and management.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My Experience with Gofrugal
Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.
Pros
Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job
Cons
What can I say? Can i say something that does not exist?
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
My experience of using Gofrugal
As per my overall experience Gofrugal is best software i have ever used
Pros
while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc.
Cons
going to its main interface with a single click
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Worst software in india for retails, worst in customer service, Gofrugal is a cheater company
very bad experience with gofrugal software
Pros
nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.
Cons
customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Incredible
Pros
Ease of use , great customer service Thanks
Cons
All ok , covers every aspect correctly .
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
useful software for inventry
This software billing purpose ok.
Pros
Billing and for the sales purposes the billing is useful.
Cons
Inventory having some concern and the offer was not fully completed.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing...
My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.
Pros
1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.
Cons
1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"
Reasons for Switching to Gofrugal
Features and PricingResponse from Zoho
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
GoFrugal
If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery
Pros
Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports
Cons
Patch update very critical some times
each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet
Online transactions in cloud based
Outlet connect to customer support team (online support) it is taking the connection more than a half day also
We have only 1 server & 1 client for each outlet, If support team connected unable to use
Backup taking more than 30 mins some times
centralised options superuser & users in outlets
Backup need to update external hard disk or in cloud from outlets
Stock Ageing report in HQ
Offer / Discount reports
Response from Zoho
Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ON LINE CHAT PROBLEM
VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.
ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE
Pros
NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.
Cons
NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT
Response from Zoho
We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
my honest recommendation. Do not even try GOFrugal
Very bad customer suport. They will stop interacting if thy are unable to solve problems
Pros
no Pros. The software is not user friendly
Cons
This is my honest review.
This software was recommended to me by a retailer in ooty.
On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN].
I paid Rs 10000 as advance for them to start installation and training
on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job
On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day
I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me.
That is the last i heard from them.
I have since installed Shoper from Tally and am extremely satisfied with it.
With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money.
I have been trying to get in touch with them for a refund but there is absolutely no response from them
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal Best software
Very Nice software, Live chat support helps and after sells is also good
Pros
User friendly , easy to use , fast processing
Cons
using from a long Time But do not found any thing that is least usefully
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Sams
Ok
Pros
Security and reports gst but it is easy to operate
Cons
It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue
Response from Zoho
Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Pos
Fantastic solutions
Pros
Very good. Software billing is easy. Secure and rubbust solutions
Cons
Day closing option not much matured.
Modern digitalisation missing
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A Software with Good Customer Support
Pros
Billing, Reporting, Inventory Management
Cons
Regarding the differences in live stock and the system stock value.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal | A Truely POS
Gofrugal | A Truely POS, user friendly software
Pros
easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use
Cons
no phone support, need edit option in transfer out screen but overall experience with this software is good for us !
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
admin
Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .
Pros
Simplest screen and User interface. It is simple to Operate.
Cons
Support have to improve as there is some delay in solution and understanding.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal Product Review
It’s good and Healthy
Pros
Maximum feature available. easy to understand easy to configure self help video and document
Cons
Some features of starter we expect in standard
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BEST SOFTWARE
no majar problem
Pros
EASY TO USE AND IMPROVE BUSINESS SMOOTHLY
Cons
most of the problems were solved promptly and the supporting team people sweet and soft spoken
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The front runner
Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.
Pros
Easy to use, understanding the application and 15 years of addiction
Cons
No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.
Response from Zoho
Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good
Pros
Software is user friendly, has all the required features.
Cons
Online chat support is worst. Except for few experts like [SENSITIVE CONTENT HIDDEN] from UP and [SENSITIVE CONTENT HIDDEN]from Mumbai rest all are amateurs and dont understand the issue.
