PayPal Zettle Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About PayPal Zettle

PayPal Here is a mobile application that allows retailers and merchants to process transactions. The application uses a card reader device attached to a smartphone. This solution helps retailers and field sales staff to process...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.3

Browse PayPal Zettle Reviews

2,278 of 2,278 reviews
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Matshidiso
Matshidiso
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/08/2024

PayPal the best

I received my money from the company from overseas; it was easy to access it.

Pros

It is easy to use, especially when you are receiving money from other countries.

Cons

the security It always reminds me of security.

Robert
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2024

Great credit card software

Has been a wonderful addition to my companies glad i switched over to them

Pros

Super easy to get paid by customers! Simple and easy app to use

Cons

At first was a challenge to figure out how to use it with out a reader

Ismael
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

3
Reviewed on 27/11/2024

Not an ideal option

Overall it was an expensive option in terms of rates and it was not ideal because each terminal showed sales reports without the ability to put a security lock on that function.

Pros

Very quick and easy to set up. Anybody can do this to start taking payments in a non complicated way.

Cons

When handling large volumes sometimes we found our account limit had been hit for the day which we weren’t made aware of. All terminals showed key sales information without ability to hide that data.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal Zettle

Zettle was the quickest and most easy for set up at the time and they provided us with lots of free terminals to keep

Top PayPal Zettle Alternatives

Elvis
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2024

A Convenient, User Friendly Payment Solution For Business and Individuals

My overall experience has been positive since I haven't met any challenges usinf

Pros

PayPal Zettle's seamless integration with PayPal’s ecosystem. It's quick and easy to set up, and I can accept payments in various forms such as cards and mobile payments

Cons

The transaction fees which can add up over time especially for smaller transactions

Autumn
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/11/2024

Great for small businesses

Satisfied overall with the service, great for small businesses

Pros

Contactless payments, no monthly fees, fairly easy setup

Cons

Transaction fees and limited customization

Alternatives Considered

Shopify POS

Reasons for Choosing PayPal Zettle

Because PayPal made the switch so it was necessary to continue using

Switched From

PayPal Checkout

Reasons for Switching to PayPal Zettle

Great customer support, easy setup, no monthly charges
Basma
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2023

PayPal Zettle Advantages

As I’m an admin, I’m very stressed in managing many stuff such like meetings, organizing tournaments, visas issuing, reports, staff follow-up and so on, and this app made things easier to me at the time I was checking and reviewing the lot of bills, payments and receipts, which reduced stress on me and saved my time.

Pros

It’s easy, simple, quick to pay and receive.

Cons

There is no obstacles or difficulties I found during using it.

Alternatives Considered

PayPal

Reasons for Switching to PayPal Zettle

The reputation, easiness, security and privacy.
Mike
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2023

PayPal Zettle is great for on the go

I was worried at first when PayPal transitioned to Zettle but the process has been smooth overall. It works great and I love the customization. Haven't had a problem with it yet.

Pros

I love the reader and all the simple reports it entails. It's perfect for on the go sales. It's super small and easy to use.

Cons

Biggest con is that it has to be charged. The older readers did not so this takes some getting used to.

Alternatives Considered

Square Point of Sale, Lightspeed, Clover, Weebly and Shopify

Reasons for Choosing PayPal Zettle

Paypal switched readers from PayPal Me to Zettle so i upgraded.

Switched From

PayPal Invoicing
Verna
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 22/06/2023

Don't Settle, Get PayPal Zettle!

Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.

Pros

Zettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.

Cons

There's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal Zettle

Because I had used PayPal Here previously, I decided to stay with PayPal and try Zettle.
Kelly
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 15/05/2024

Easier payments for all

I plan to keep using it for my sales and will recommend it to others who are doing similar sales

Pros

Capability to print receipts. Most do not care for receipts anymore but there are handful who do (older generation). Minimal processing fee

Cons

No concerns with use, my personal sales have started to increase so decided to give this a try and so far working well.

Sunny
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 24/11/2024

Perfect for non tipping businesses

It was okay. Had a little issue purchasing at discount for the first device but eventually resolved.

Pros

Simple design. Long lasting battery. Quick set up.

Cons

Tipping flow… it asks people to tip before tapping the card. Is contrary to the norm and does not promote tipping.

Abhijeet
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/02/2024

PayPal Zettle Review

As a small business owner, PayPal Zettle has transformed the way I handle transactions. Its user-friendly interface and versatile payment options make it easy for customers to pay, while robust analytics tools provide valuable insights for business growth. While fees and offline functionality pose minor challenges, overall, Zettle has been a game-changer for my business. Highly recommended.

Pros

User-Friendly Interface: PayPal Zettle offers a remarkably intuitive interface, making it easy for small business owners to set up and start accepting payments swiftly. The platform's simplicity ensures that even those with minimal technical expertise can navigate and utilize its features effectively.

Cons

Limited International Availability: Although PayPal Zettle has expanded its presence globally, its availability in certain regions may still be limited. Businesses operating in areas where Zettle is not yet widely available may need to explore alternative payment solutions to cater to their customer base effectively.

Nabamita
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2024

Paypal zettle review

Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and successfully.

Pros

Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and actually.

Cons

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

Fred
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/09/2023

Worst Purchase Ever

I bought the Zettle Terminal at the beginning of July, only to have it show up broken. No big deal, I certainly understand that things go wrong and accidents happen; however, ever since then, trying to deal with customer service to get a refund has been nothing less than laughable. I first spoke to a woman who said she'd get me some shipping labels printed and sent within a few hours so I could send it back. A couple of days later when I inquired as to why I hadn't gotten them, they suddenly showed up and I was told that they can take up to 48 hours to print. Okay, fine. So after sending the box back in sometime near the latter part of July, it's now almost the middle of September and I still haven't gotten my money back. I've sent several emails (to which I've gotten the auto-responder saying they've been received and assuring me I'll have a response within a couple of days) to which no one has yet responded, and I've managed to get through to someone on the phone one time who ASSURED me that he would get to the bottom of it and have me a response emailed out within a few hours, and, surprise, I never heard back. Today I called the same Zettle number I've called every time so far and spoke to a woman for about ten minutes before we figured out that she doesn't even work for Zettle but in fact for Paypal, which is technically different. She helped by giving me the Zettle number which was in fact the number that I had just called, lol.

Pros

I never got a chance to use it to see if there was anything likable about it.

Cons

Customer service is a joke. I've been trying to get a refund for the broken equipment they sent me for two months now and haven't managed yet. And it's not because there's some kind of dispute, they just stopped answering my emails and when I do manage to get someone on the phone they don't do what they say they're going to. I'm looking at you, [sensitive content hidden]

Rebekah
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/03/2024

Love PayPal

Pros

Very easy straight to the point and access

Cons

Nothing I like everything I never had any issues

Ryan
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/10/2023

PayPal #1

Overall I do recommend PayPal its one of the better options

Pros

I like the different options for us and users. Helps make our business succeed and cover all the bases

Cons

I don't like the customer service to much with there delay and being rude at times . Hard to get ahold of

Bianca
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/12/2023

DONT WAIT GET THIS NOW

Pros

I love PayPal zettle it’s very easy when you at the store and to purchase a item all you need is a quickly scan !

Cons

No cons everything about it is good I told my friend and family about it

Verified Reviewer
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2023

Sales Agent Review

Pros

Paypal are giving me the best service ever have seeing and it has really help my Team

Cons

PayPal Has being tremendously helping my Team in all their Tools l really liket it all

Elena
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/12/2023

Great payment platform!

Pros

Paypal makes it easy to pay for purchases online in a safe and secure way. I use Paypal especially since they have great return policies. Great for supporting small businesses that take payment through Paypal.

Cons

There's sometimes extra fees. I'm unsure how good customer service is when you do run into an issue.

Nourhan
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2023

PayPal Zettle Review

Very nice and easy for customers to reach

Pros

Easy to use and deal with customers fast

Cons

I didn't understand it at first, but I got used to it

Swaibu
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/05/2024

PayPal Zettle

Pros

It's easy to use makes me work effective

Cons

It is better than other ways in my community

Kenny
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/09/2023

Very useful

The experience is very good because is constantly making upgrade the plataform

Pros

The most I like is the easy the way ti use it

Cons

Sometimes it takes time to make transactions to my bank

Bracia
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/12/2023

PayPal review

Pros

I like most how I can manage inventory account and payment

Cons

What I dislike sometimes is the lack of customer service on the app

Ray
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 19/06/2023

Zettle shines amongst a huge range of POS systems on offer

Zettle offers everything we need from a POS, we are a small business offering events and as such it works just fine for us.

Pros

Zettle offers a cost effective solution for small businesses seeking a basic or more comprehensive POS system. It can be used easily from a mobile device meaning it is ideal for businesses seeking POS at multiple venues.

Cons

Having been a PayPal user for a number of years we first started with PayPal here which we found to be just fine. We were forced into switching to Zettle as PayPal no longer supports their own Here system . Whilst Zettle is better it would have been nice to have been given the Zettle readers and not have to buy them as we were happy with the previous here POS.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal Zettle

We already used a PayPal product.
Ashley
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2023

Paypal zettle makes small business pos so easy

Paypal zettleis a great thing to use for small business pos makes my job so much easier

Pros

It is so easy for payments on my phone makes d business so much easier

Cons

Nothing to dislike is super simple to setup and use

MELISSA
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/12/2023

Reliable POS system

Pros

I am the bookkeeper for a company that recently switched to Zettle so I do not use the app directly but the POS system integrates pretty well with their e-commerce site and payments are transferred timely. It is less expensive than other POS systems.

Cons

My customer complained of a confusing set up and that though they don't often use the hardware, it does take a while to boot up and occasionally loses it connection, making it less reliable than the online options.

2,278 reviews