Gusto Reviews

Pros

I am using this from last 2 years. I like the interface of this website easy to use. Track every employee details, paycheck, 1099, W2 etc. one of the most trusted software.

Cons

Sometimes we face issue in classification of the tax payment made through the portal. This is one of the best payroll software.

Alternatives Considered

Reasons for Switching to Gusto

Pros

What did I like most about the Gusto app?me it was the ease and simplicity of the whole thing. They made it fast, easy, and secure to track my hours.

Cons

To be honest, I don’t have any complaints or problems about the Gusto application. It did what I needed it to do and that’s all I can ask for.

Pros

Gusto gives a detailed breakdows of income, taxes, and hours to employees, making it easy to keep track.

Cons

Sometimes, when clocking in or out, the app is laggy or slow, and takes a long time to access efficiently.

Pros

Gusto is very user friendly. I used Gusto when I started my consulting business and the time to set up was less than 10 minutes. Time saved when operating a business is crucial.

Cons

For my business needs, there was nothing I disliked

Pros

Gusto is the best interface that I have used. Simple, easy to navigate, I like the payday email reminders and they have fun graphics which is just a bonus.

Cons

They have an app, I never used it, in fact I cannot recall them advertising that it exists. That might be my own negligence.

Pros

Gusto is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto!
Added bonus being able to get benefits and work comp. through them also!

Cons

Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers.

Pros

The constant improvement, easy to use and manage.

Cons

How easy I can access to my profile and also connect with other coworkers?

Pros

Easy to setup. Very easy to run payroll. Easy to update employees. User friendly. Price point is great! Customer service was very helpful during setup.

Cons

Can be hard to view reports and find what you need.

Pros

It's just amazing to have everything in one software. I used to juggle between tools, which made HR and managers on the field disconnected.

Cons

The premium features have increasingly been pushed to higher tier plans

Pros

I liked Gusto's user-friendly interface.

Cons

I didn't experience anything negative using Gusto!

Pros

Super simple to use and a reasonable price. Customer service helped me with onboarding and walked me through the features over the phone.

Cons

I haven't noticed much in the way of negatives and I've been using it for about two years.

Alternatives Considered

Reasons for Switching to Gusto

Pros

The user interface is really nice looking and it is easy to get started and use - when it is working.

Cons

There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions.

Pros

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Cons

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Pros

Onboarding process is easy and easy interface for employees.

Cons

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

Pros

In general, the payroll features are easy to set-up and use.

Cons

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Pros

It had a modern user interface. It was easy to access

Cons

Absolutely no support. Failed to file and pay taxes withheld

Pros

What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management.

The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting.

It is very useful for small and medium-sized businesses that do not have so many departments.

Cons

What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools.

Pros

Gusto is extremely user friendly,even if you dont have extensive accounting/payroll experience.Payroll processing would sometimes take hours to process but Gusto has allowed us to simplify payroll.I have also found time and vacation tracker very useful.

Cons

Nothing really it is easy to move around the website, Pricing is great and customer support is almost always fantastic and quick.

Pros

Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.

Cons

As the time grows it can be slightly expensive.

Pros

Gusto offers a user friendly platform that allows you to achieve all of HR/Payroll tasks in a timley manner.

Cons

It feels like thier is a constant push to use their features that we are not taking advantage of. Advertising that I could do without.

Pros

The system is easy to use, but it is super problematic.

Cons

Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.

Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.

There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.

Pros

What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that gusto covered onboarding and HR paper work.

Cons

The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency.

Pros

Gusto is perfect for small to medium size firms that want an easy interface for both admins and users.

Cons

Sometimes Gusto can be too simple and doesn't offer everything competitors did at the time of using it.

Pros

Super easy to use on desktop and mobile app. Keep up with time management and payroll without worry.

Cons

No issues to report. Easy access on mobile app.

Pros

Easy to use for administrators and employees.

Cons

Not user friendly for companies over 50 employees.