Dashly Reviews

Pros

Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface.

Cons

The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend.

Alternatives Considered

ThriveDesk, Crisp and Intercom

Reasons for Switching to Dashly

We chose Dashly for its ease of use, value for money and clean user interface.

Pros

The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly.

Cons

I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead.

Alternatives Considered

Intercom

Reasons for Choosing Dashly

11Sight is great for on-the-spot discussions with leads but it has no chatbot feature.

Switched From

11Sight

Reasons for Switching to Dashly

Intercom is too expensive.

Pros

The straightforward bot development process

Cons

Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites. (It's like having only 1 bot and its clone brothers). If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site)

Pros

User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements.

Cons

I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan.

Pros

It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier!

Cons

So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them.

Pros

I am a small business owner and I am always looking for solutions which will make my life easier. I recently discovered Dashly and I am simply amazed by the variety of options that they offer. Dashly is an amazing tool that not only saves my time, but also allows me to increase sales in my online shops. The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat. What's more, it also allows me to reach out via email to customers who have left the site without making a purchase. All in all, I now feel that I have more control over the transactions made in my shop and, above all, I can quickly help customers find what they need. I definitely recommend it!

Cons

Tariffs are quite complicated and it took me some time to understand how lifetime plans add up to monthly subscriptions, and which of the plans they offer will suit my needs

Pros

Dashly is an outstanding communication platform that streamlines communication between businesses and their customers. The user interface is intuitive and user-friendly, making it easy to manage customer inquiries and support requests.

Cons

The only downside to having so many features is that you have to learn how to best use their features. I am constantly finding a new feature that would be so helpful (great problem to have) but it takes time to get a feel for what you should be using to maximize your use!

Alternatives Considered

Freshdesk and Crisp

Reasons for Choosing Dashly

Was recommended by a friend who also made the switch from intercom. Similar features at a much more affordable price for small teams like ours.

Switched From

Intercom

Pros

I love how easy is was to get up and running. Just install the code on my site and BOOM, I was able to start accepting new chats. Also I love how sales and support team can collaborate. The Dashly support team was also super responsive and helpful!

Cons

There are a few minor bugs that caused me to reach out to their support team, but they were able to resolve them quickly.

Alternatives Considered

Customerly and Drift

Reasons for Choosing Dashly

The biggest issue was cost. We were spending $500+ each month for even just some of the basic features that now Dashly has replaced.

Switched From

Intercom

Reasons for Switching to Dashly

The value, relative to the cost.

Pros

We use Dashly to create new leads. Triggered chat messages and marketing popups are shown based on visitor behavior on our website. Additionally, we offer customers support with our support chat bot and knowledge base articles when our team is offline.

Cons

We would like to get more insight in what visitors are doing on our website. This will help us to target potential leads better.

Alternatives Considered

Intercom

Reasons for Choosing Dashly

With Dashly, we don't need three different SaaS' anymore.

Switched From

Brevo, Chative and Wishpond

Reasons for Switching to Dashly

Dashly is cheaper than Intercom but is similarly feature-rich.

Pros

Offers a pretty powerful suite of tools - combination of livechat, CRM with website even tracking (tracking clicks and pageviews) and subsequent marketing automation with the data that you capture. Great stuff, really. The company is new and there's a lot that can be optimized and built upon, but it appears they are moving in right direction. Managed to buy it as a Lifetime deal from Appsumo.

Cons

Their marketing communication is not as precise, direct and on-point as it can be. Support via online chat is pretty slow (20 to 30+ mins per reply), though you do get your replies via e-mail also, which still allows for a decent conversation (far better than once per day e-mail conversation).

Pros

As someone who has used several marketing automation tools over the years, I can honestly say that Dashly is a standout. The platform offers a wide range of features that make it easy to create and manage email campaigns, track user behavior, and engage with customers.The platform's behavioral tracking and analytics features have been incredibly useful in understanding my users' behavior and optimizing my marketing campaigns accordingly. The insights provided by the platform have helped me make data-driven decisions and improve my campaign performance.Another feature that sets Dashly.io apart is its ability to integrate with other tools and platforms. The platform seamlessly integrates with other tools such as Google Analytics, Slack, and Salesforce, making it easy to share data between different tools and streamline my workflow.Overall, my experience with Dashly.io has been very positive. The platform has helped me save time, streamline my marketing efforts, and improve my campaign performance. If you're looking for a powerful marketing automation tool I would definitely recommend giving Dashly a try.

Cons

One small drawback I have noticed with Dashly is that the user interface can be a bit overwhelming at first. There are many features and options available, and it can take some time to learn how to navigate and use everything effectively. However, once I got the hang of it, I found the platform to be very user-friendly and intuitive.

Pros

Look and feel, also features to create Knowledge base

Cons

I must admit support is a little bit slow, since they are providing the support software, they should have a better customer care

Pros

The price point for Dashly is a great selling point but with all the new features coming out to improve the Dashly offering it is really does make this product an intercom competitor. The standard bot conversations are pretty much what you expect but things like the telegram/whatsapp bots being part of the offering is a wonderful addition.

Cons

Communication has sadly been one of the poorer elements of Dashly. I am still waiting to hear back from someone regarding some questions I have and can only guess that they are incredibly busy at the moment and hoping the communication improves.

Alternatives Considered

Intercom

Pros

Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages. Simple backend and v attractive looking UX on the front end

Cons

Tiers and levels on offer could be clearer and some technical explanations could be simpler or better explained

Alternatives Considered

Support Board, Gist and Freshdesk

Reasons for Choosing Dashly

Ease of Use / Mobile app

Switched From

Support Board and Freshdesk

Reasons for Switching to Dashly

Mobile App and Ease of setup and features

Pros

1.The mobile application for customer support agents was designed on a mobile platform, making it nearly impossible for us to pay for it. We looked for an alternative, and we discovered Dashly, which could possibly aid us.2 .Affordable prices compare to Intercom.3 Dashly's services making my site more accessible to customers across the country has enhanced my experience. The bots are excellent, helping to create pop-up messages that truly help me capture new visitor's' attention.

Cons

By putting a part of the sales process on autopilot, a team leader can cut back on the amount of assistance the team members require.

Pros

1 knowledge base deeply connected with bots

Cons

I think I should change the logo, actually I don't find this orange pretty

Pros

I like how their interface is elaborative. They also have a great customer support team.

Cons

Some feature of Dashly require tech-savvy people and are not so user friendly.

Pros

I do love the UI of the software. Very polished, well designed and well thought.I can easily navigate to the features that I need in no time. And I have to say, Dashly has a lot more features than I can imagine. A live chat, a chat bot, and the unified inbox are all great features that can be easily found.It is also very easy to use those features. For example, the chat bot. The templates provided made it super easy for me to create an automated chatbot, in say less than 5 minutes. Awesome!The integrations are also very rich, with all sorts of necessary integrations with all popular communication channels, including Facebook, Instagram, Telegram, Viber, Slack, Zendesk etc..

Cons

Not so many things I don't like about Dashly. Perhaps if there can be more built-in templates for the chatbot, it would be great. And certainly, some native integrations to OpenAI so as to leverage the use of GPT Chatbot would be excellent.

Pros

The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me.The design is impressive and clean

Cons

I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great

Alternatives Considered

Drift and Crisp

Reasons for Choosing Dashly

Intercom is good but excessively expensive and has many features that confuse a common user, Dashly has a good price, is friendly, functional and stable

Switched From

Intercom

Reasons for Switching to Dashly

Dashly has a better offer and its features and integrations are very good

Pros

best alternative to intercom and crisp.chat

Cons

still in early days, little buggy sometimes, but quickly fixed by great support.

Pros

Simple to use but with many features and ability to manage external systems with bees.I can now respond to all clients through one platform providing better service.Chatbots can be programmed visually even by those without technical skills.

Cons

Not all modules are included in the subscription, and integration with Google Maps is still missing, which I hope they will integrate soon.Many things that are not implemented can still be done via zapier or api

Alternatives Considered

Support Board and tawk.to

Reasons for Switching to Dashly

Easy to use, great user experience, lifetime deal

Pros

It brings conversations from different channels all in one location. Bringing in your email, live chat and social media discussions all in one place helps streamline your communication with your customers and leads. Has a mobile app for all your solopreneurs out there that need to handle everything on the move.

Cons

Haven't used it long enough to find anything I particularly dislike.

Pros

It helps customers, especially when in the early onboarding stages.

Cons

The mobile app could have a few more features.

Pros

It is super easy to integrate and use. The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.

Cons

There is room to improve, but the features already excisting are quite good by now. I hope new optimizations will come soon. Sometimes the Chat is quite laggy.

Pros

I love that It can tie in Facebook Messenger and Instagram Messaging as well as email and messages from the website. Makes it easy to keep in touch with clients and potential clients.

Cons

I haven't found anything major yet, just minor time zone difference, but patience is key - - and waiting to the next day to get an answer isn't a big deal.