Epos Now Reviews

Pros

Customisable
User friendly
Stable system

Cons

Back office system not always easy to understand.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

the team who deal with any issues or problems i get

Cons

i dont have any issues with epos now they have always resolved any problem i have had

Pros

The logo. Everything else sucked.
This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.

Cons

The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!!
Are you kidding me???
When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos.
What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??

Alternatives Considered

Reasons for Switching to Epos Now

Pros

I have no positive about the system Back before they become a bigger company they were actually good

Cons

Customer support will try to help, but the company does not take ownership of any of their mistakes and then they continue to try to bill you wo

amounts That makes no sense

Alternatives Considered

Reasons for Switching to Epos Now

Pros

Easy to use.
Till software and card machine in one.

Cons

Sometimes updates create problems and i have to reset the machines which takes time.

Pros

Najiya Was extremely prompt, supportive and helpful.

Cons

N/A
There are no cons, every issue I’ve had has been rectified.

Alternatives Considered

Reasons for Choosing Epos Now

Switched From

Reasons for Switching to Epos Now

Pros

We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful.

Cons

The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

Rapid response, minimising down time of system, clear instructions on training, but most of all, the team show patience and understanding when we call them.

Cons

There has been no negative issues at all with Eposnow

Alternatives Considered

Reasons for Switching to Epos Now

Pros

Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company.......

Cons

However once you are set up and locked into a contract, this excellent customer experience dissappears that enticed you in.
You will call to resolve any issues and you will be put through to a service representative that will not be in the UK and will have very limited knowledge of how to fix your issue, except for reading text on the screen in front of them.
Dont believe me try for yourself.
Call Epos Now and select the option for New Account or Sales...you will be put through to the UK and avail of the bells and whistles and helpfulness.
Call again and select option for billing query or complaints and prepare for outsourced call centres outside the Uk with limited knowledge unable to resolve a simple issue.

Pros

Simple to use and easy to contact support if things go wrong

Cons

connection between till and card reader occasionally drops out and resetting the machine takes time when you have a bar full of customers wanting served

Pros

Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.

Cons

I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.

Pros

Ease of use. Self contained and practical

Cons

Processing fees are a nit high. Voild be lower

Pros

Clean, simple & user friendly with second to none helpline service support

Cons

Nothing at all. Really, nothing at all.

Pros

[sensitive content hidden] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

Cons

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

Pros

Nothing. There has been no help given to us at all.

Cons

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

Pros

Easy setup and ongoing management of the system. Cloud sync allows remote management. Easy for our bar staff to use.

Customer support is also very good - if we have an issue it's normally a 5 minute phone call to get it sorted.

Cons

The previous product management was clunky, but the new version has streamlined it and now lets us change the pricing of multiple products at once.

As we are a not for profit Social Club, initial verification by [sensitive content hidden] was a pain because we don't have a company number.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

Nothing at all this company is shocking in every way

Cons

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.

The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Pros

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Cons

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Pros

Nice looking product, modern set up looks good on counter.

Cons

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Pros

They are very responsive, easy to deal with and understand what the solutions are to any issues you may have

Cons

Some of the terminology used on the back office is not particularly bar/restaurant friendly

Cons

Nothing, they are useless.

They are just scamming people. they Took money for terminal, payment processing.
i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide invoicing, payment link, Virtual Terminal after one month processing. I asked why you guys told me you will provide me invoicing, payment link, Virtual Terminal. They said let me talk with him.
No answer they didnt give me.

Now whenever Im trying to reach them. They said I can only rise a ticket. Wait till then. Dont go with them

Pros

Cloud based, constant updates and regular syncing. Integration with Wix

Cons

- Steep Learning Curve in terms of set up but once you get used to it then it's really good.

Pros

Sales reporting is actually good, it gives you a breakdown of everything including modifiers.

Cons

Unable to collect payment. On grand opening day, card reader failed. I called tech support to fix issue. It failed again a couple hours later. And every single day for the first week in business it failed. I couldn’t take a lot of payments on grand opening week. I also wasted a lot of time calling tech support grand opening week. Time that should be been spent on grand opening things, not troubleshooting a card reader. This product is an epic fail. Don’t waste your time or money.

Pros

Premium customer service and the result the solution

Pros

Rang up on Saturday Morning as had an issue with prices not being updated on the till (turns out through no fault of my own)

[sensitive content hidden] went through all the steps with me and even finished off the process for me making sure they were all correct ready for a big charity event we were hosting that day

To add, EPOS Now even kindly donated 2 extra handheld terminals to help us deal with the volume of people we were expecting for our event. Every time we have gone to EPOS now with an issue or request [sensitive content hidden] and the team have always delivered

Cons

Not through any fault of their own but haven't used the inventory or ordering section on the back office yet so not sure how it works